Lean Kanban Spain 2017

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The presentation supports my storytelling around eDreams Odigeo's evolution, transforming from an oblivious IT organisation to diving into levels four and five on the Kanban Maturity Model. The story is a continuum of earlier presentations and originates from a Lean Kanban conference in Madrid early 2015.

Leadership & Management

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
EVOLUTIONARY CHANGE
FROM THE TRENCHES
PETER KERSCHBAUMER, EDREAMS ODIGEO

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
small

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
BIG

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
BARCELONA
MADIRD
BUDAPEST
PARIS
STOCKHOLM
ALICANTE

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
1900
50
500,000,000
400
40

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
We WANT
TO BECOME
SMALL
AGAIN

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
B
A
IT SEEMS SO
EASY... JUST CHANGE
But...
US, NOT BEING
HAPPY
US, BEING HAPPY

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
TIME
PERFORMANCE
FOREIGN
ELEMENT
RESISTANCE
CHAOS
INTEGRATION
NEWSTATUSQUO
INTEGRATE
IDEA
ASSIGNMENT
DISCOVER

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
B
A
SO IF THIS
MODEL DOESN’T WORK...
WHAT DOES ?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
yeah
Small steps will
do the trick
He keeps
his job

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
OUR CHALLENGE

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
LONG
PRIORITISATION
PROCESS
300 %
over
time

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
LONG PRIORITISATION
PROCESS
300 %
OVER
TIME
LOST BUSINESS
OPPORTUNITY
LONG LEAD TIMES $

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
WE NEED
TO DO
SOMETHING
I’M ALL
FOR IT
COUNT
ME IN
I STILL WANT TO
BE WITH THE
GUYS
HEY GUYS!
THIS DOESN’T
WORK
AND ME
ME TOO

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
BREAKING SILOS
CREATING SEMI X-TEAMS
MORE BUSINESS FOCUS
FINALLY I
FOUND MY
PLACE
CLASS OF SERVICE:
MAINTENANCE &
REFACTORING

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
NO DIRECT
RELATION WITH
BUSINESS OUTCOME
I NEED YOU TO
DELIVER MY
PROJECT
I NEED TO
ACHIEVE MY
BUDGET
BUSINESS
I REALLY DON’T
UNDERSTAND
YOUR BUDGET
I NEED TO
DELIVER MANY
PROJECTS
IT

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
LET’S DO SOMETHING
ABOUT IT!

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
VISIT OTHERS TO LEARN

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
VISION
PRODUCT
ORGANISATION
SPEED
LEARNING
INNOVATION
CUSTOMERSTARGET
CONDITION
AUTONOMOUS
TEAMS
FIRST STEP
CURRENT
CONDITION
HIGHLY
INTERDEPENDENT
TEAMS

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
WE PICKED 3 TEAMS
X-FUNCTIONAL TEAMS
+
SPECIALISTS AS EXTERNAL SERVICES
+
AGILE COACHES

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
AND CONNECTED THEM TO BUSINESS
PO
POPO

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
’’AN ORGANISATION THAT DESIGNS A
SYSTEM WILL PRODUCE A DESIGN WHOSE
STRUCTURE IS A COPY OF THE
ORGANISATION’S COMMUNICATION
STRUCTURE’’
- MELVIN CONWAY

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
?
?
?
?
?
?
?
?
BUMMER

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
VISION
PRODUCT
ORGANISATION
RAPIDLY
LEARNS
INNOVATES
CUSTOMERSTARGET
CONDITION
AUTONOMOUS
TEAMS
FIRST STEP
CURRENT
CONDITION
HIGHLY
INTERDEPENDENT
TEAMS
VISION

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
THIS IS HOW FAR KANBAN
AT TEAM LEVEL ALONE
WOULD GET US

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
KANBAN,
ESP
&
EDREAMS ODIGEO

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
STRATEGY
REVIEW
RISK
REVIEW
SERVICE
DELIVERY
REVIEW
KANBAN
MEETING
OPERATIONS
REVIEW
REPLENISHMENT/
COMMITMENT
MEETING
DELIVERY
PLANNING
MEETING
12 3
5
6 47 1 4 3
2
56 7123
4
5

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
START MEASURING AND…

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
LET THE NUMBERS DO THE
TALKING

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
DEVELOPMENT RELEASE
COMMITMENT
POINT
LOCAL END
POINT
END POINT

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
ACTIVE WORKING TIME
LEAD TIME

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
DECREASE OF
FLOW EFFICEINCY BY
50%

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
THAT DID THE TRICK

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
Now what?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
CURRENT APPROACH IS
DESIGNED FOR LOCAL
OPTIMISATION

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
…AND WE HAVE TOOLS SUPPORT
Inspired by CHRISTOPHE ACHOUIANTZ

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
WHERE CAN WE IMPROVE?
32% | 13d | 12% | 26d

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
WHICH TEAM NEEDS ATTENTION?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
Boom

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
TEAM A
TEAM B
TEAM C
Agile coach
CURRENT APPROACH IS NOT SCALING

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
WE NEED A STRUCTURED way
TO FIND HIGHER LEVEL
IMPROVEMENT
OPPORTUNITIES

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
SYSTEMS THINKING?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
DOMAIN
Agile coach team
HOW DO WE GET
THIS MESS TO
IMPROVE?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
KANBAN CADENCES STRUCTURE
INFORMATION FLOW
SERVICE
DELIVERY
REVIEW
OPERATIONS
REVIEW
SERVICE
DELIVERY
REVIEW
SERVICE
DELIVERY
REVIEW
SERVICE
DELIVERY
REVIEW
SERVICE
DELIVERY
REVIEW

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
SERVICE DELIVERY REVIEW
COLLECT INFORMATION ABOUT A TEAM
FITTNES FOR PURPOSE
ü LEAD TIME
ü QUALITY
ü PREDICTABILITY
HEALTH METRICS
ü FLOW EFFICIENCY
ü THROUGHPUT
ü BLOCKED TIME
IMPROVE ACTIVITIES
ü KANBAN
ü PROCESS

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
SEE PATTERNS IN TRENDS
HEALTH
TRENDS
FITNESS
TRENDS
OPERATIONS REVIEW

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
ARE WE THERE YET?

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
VISUALISE
WIP-LIMITS
MANAGE FLOW
EXPLICIT POLICIES
FEEDBACK LOOPS
IMPROVEMENT
E2E OWNERSHIP
OPERATIONAL EXCELLENCE
ONE TEAM
CUSTOMER ORIENTATION
CONTINUOUS VALUE DELIVERY
HAPPY & ENGAGED PEOPLE
PROFESSIONAL SERVICES
PRODUCT THINKING
KAIZEN CULTURE
LEADERSHIP
SOCIAL RESPONSIBILITY

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
START SMALL
MEASURE WHAT YOU DO
UNDERSTAND YOUR CONTEXT
IMPROVE COLABORATIVELY AND TRANSVERSAL

Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo
THANK YOU

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Lean Kanban Spain 2017

1. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo EVOLUTIONARY CHANGE FROM THE TRENCHES PETER KERSCHBAUMER, EDREAMS ODIGEO

2. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo small

3. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo BIG

4. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo BARCELONA MADIRD BUDAPEST PARIS STOCKHOLM ALICANTE

5. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo 1900 50 500,000,000 400 40

6. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo We WANT TO BECOME SMALL AGAIN

7. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo B A IT SEEMS SO EASY... JUST CHANGE But... US, NOT BEING HAPPY US, BEING HAPPY

8. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo TIME PERFORMANCE FOREIGN ELEMENT RESISTANCE CHAOS INTEGRATION NEWSTATUSQUO INTEGRATE IDEA ASSIGNMENT DISCOVER

9. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo B A SO IF THIS MODEL DOESN’T WORK... WHAT DOES ?

10. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo yeah Small steps will do the trick He keeps his job

11. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

12. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo OUR CHALLENGE

13. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo LONG PRIORITISATION PROCESS 300 % over time

14. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo LONG PRIORITISATION PROCESS 300 % OVER TIME LOST BUSINESS OPPORTUNITY LONG LEAD TIMES $

15. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo WE NEED TO DO SOMETHING I’M ALL FOR IT COUNT ME IN I STILL WANT TO BE WITH THE GUYS HEY GUYS! THIS DOESN’T WORK AND ME ME TOO

16. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo BREAKING SILOS CREATING SEMI X-TEAMS MORE BUSINESS FOCUS FINALLY I FOUND MY PLACE CLASS OF SERVICE: MAINTENANCE & REFACTORING

17. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo NO DIRECT RELATION WITH BUSINESS OUTCOME I NEED YOU TO DELIVER MY PROJECT I NEED TO ACHIEVE MY BUDGET BUSINESS I REALLY DON’T UNDERSTAND YOUR BUDGET I NEED TO DELIVER MANY PROJECTS IT

18. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo LET’S DO SOMETHING ABOUT IT!

19. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo VISIT OTHERS TO LEARN

20. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo VISION PRODUCT ORGANISATION SPEED LEARNING INNOVATION CUSTOMERSTARGET CONDITION AUTONOMOUS TEAMS FIRST STEP CURRENT CONDITION HIGHLY INTERDEPENDENT TEAMS

21. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo WE PICKED 3 TEAMS X-FUNCTIONAL TEAMS + SPECIALISTS AS EXTERNAL SERVICES + AGILE COACHES

22. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo AND CONNECTED THEM TO BUSINESS PO POPO

23. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo VISION PRODUCT ORGANISATION SPEED LEARNING INNOVATION CUSTOMERSTARGET CONDITION AUTONOMOUS TEAMS FIRST STEP CURRENT CONDITION HIGHLY INTERDEPENDENT TEAMS VISION But…

24. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo ’’AN ORGANISATION THAT DESIGNS A SYSTEM WILL PRODUCE A DESIGN WHOSE STRUCTURE IS A COPY OF THE ORGANISATION’S COMMUNICATION STRUCTURE’’ - MELVIN CONWAY

25. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

26. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo ? ? ? ? ? ? ? ? BUMMER

27. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo VISION PRODUCT ORGANISATION RAPIDLY LEARNS INNOVATES CUSTOMERSTARGET CONDITION AUTONOMOUS TEAMS FIRST STEP CURRENT CONDITION HIGHLY INTERDEPENDENT TEAMS VISION

28. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

29. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo THIS IS HOW FAR KANBAN AT TEAM LEVEL ALONE WOULD GET US

30. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo KANBAN, ESP & EDREAMS ODIGEO

31. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo STRATEGY REVIEW RISK REVIEW SERVICE DELIVERY REVIEW KANBAN MEETING OPERATIONS REVIEW REPLENISHMENT/ COMMITMENT MEETING DELIVERY PLANNING MEETING 12 3 5 6 47 1 4 3 2 56 7123 4 5

32. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo STRATEGY REVIEW RISK REVIEW SERVICE DELIVERY REVIEW KANBAN MEETING OPERATIONS REVIEW REPLENISHMENT/ COMMITMENT MEETING DELIVERY PLANNING MEETING DOINGTHETHINGRIGHT DOINGTHERIGHTTHING

33. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo START MEASURING AND…

34. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo LET THE NUMBERS DO THE TALKING

35. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo DEVELOPMENT RELEASE COMMITMENT POINT LOCAL END POINT END POINT

36. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo ACTIVE WORKING TIME LEAD TIME

37. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo DECREASE OF FLOW EFFICEINCY BY 50%

38. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo THAT DID THE TRICK

39. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo Now what?

40. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo CURRENT APPROACH IS DESIGNED FOR LOCAL OPTIMISATION

41. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

42. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

43. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo …AND WE HAVE TOOLS SUPPORT Inspired by CHRISTOPHE ACHOUIANTZ

44. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo WHERE CAN WE IMPROVE? 32% | 13d | 12% | 26d

45. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo WHICH TEAM NEEDS ATTENTION?

46. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo Boom

47. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

48. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo TEAM A TEAM B TEAM C Agile coach CURRENT APPROACH IS NOT SCALING

49. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo WE NEED A STRUCTURED way TO FIND HIGHER LEVEL IMPROVEMENT OPPORTUNITIES

50. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo SYSTEMS THINKING?

51. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo

52. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo DOMAIN Agile coach team HOW DO WE GET THIS MESS TO IMPROVE?

53. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo KANBAN CADENCES STRUCTURE INFORMATION FLOW SERVICE DELIVERY REVIEW OPERATIONS REVIEW SERVICE DELIVERY REVIEW SERVICE DELIVERY REVIEW SERVICE DELIVERY REVIEW SERVICE DELIVERY REVIEW

54. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo SERVICE DELIVERY REVIEW COLLECT INFORMATION ABOUT A TEAM FITTNES FOR PURPOSE ü LEAD TIME ü QUALITY ü PREDICTABILITY HEALTH METRICS ü FLOW EFFICIENCY ü THROUGHPUT ü BLOCKED TIME IMPROVE ACTIVITIES ü KANBAN ü PROCESS

55. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo SEE PATTERNS IN TRENDS HEALTH TRENDS FITNESS TRENDS OPERATIONS REVIEW

56. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo ARE WE THERE YET?

57. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo VISUALISE WIP-LIMITS MANAGE FLOW EXPLICIT POLICIES FEEDBACK LOOPS IMPROVEMENT E2E OWNERSHIP OPERATIONAL EXCELLENCE ONE TEAM CUSTOMER ORIENTATION CONTINUOUS VALUE DELIVERY HAPPY & ENGAGED PEOPLE PROFESSIONAL SERVICES PRODUCT THINKING KAIZEN CULTURE LEADERSHIP SOCIAL RESPONSIBILITY

58. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo START SMALL MEASURE WHAT YOU DO UNDERSTAND YOUR CONTEXT IMPROVE COLABORATIVELY AND TRANSVERSAL

59. Peter Kerschbaumer | @ germanicus1 | eDreams Odigeo THANK YOU

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Lean Kanban Spain 2017