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HBR - WP01 - Understanding Client Needs
- 3. ForFarstad,theclockstartedticking.They
werebiddingforanIMR(Inspection,Main-
tenanceandRepair)projectinsupportof
Mexico’snationaloilcompany.Theyhada
shortwindowtosubmitabidandthenbe
onlocationtostartwork,iftheywonthe
award.Sowheretostart?Thevessel,the
FarSentinel,wasdockedinNorwaFarSentinel,wasdockedinNorway,the
temporaryoffshoreaccommodationsuppli-
erswhotypicallysupporttheGulfof
MexicowereconcentratedintheUS,and
theprojectwasinMexico.
WhenHBRentalsgotthecall,weknew
thiswasacompetitivebidsituation.We
knewtherewasaprojectopportunity,we
knewthevessel,weknewthegeneral
projectlocationandweknewapproximate
schedule.Butthatwasaboutallweknew.
.
FARSTADIMR-INSPECTION,MAINTENANCEANDREPAIR
FARSTADVESSEL
- 4. Our rstorderofbusinesswastodocu-
mentprojectrequirementsforthetempo-
rarylivingquartercomplex.Asnotwooff-
shoreTLQprojectsareexactlythesame,
westartedtheprocessofdocumenting
andconrmingrequirementswithourclient
inNorwayandwithourSalesandProject
Managementteam inBroussard,Louisiana
andHouston,Texas.Therequirements
denitionprocessisrigorousanditmust
beprecise.Whenyou’redesigningaTLQ
projectforavessel,therearearangeof
requirementstocapturespanningfrom
engineeringdetailtopreferencesfor
personalcomfortforthetemporarycrew.
Thereisalsominimalroom forerror.You
needtocapturepreciserequirementsto
drivethecosting,engineeringdesign,
fabricationifrequired,mobilizationand
installation.Youalsohavetotake
rregulatoryapprovalintoconsiderationfrom
beginningtoendasevenasmalldeviation
couldputregulatorycerticationatrisk–
andtheprojectschedulerightwithit.
UponinitiatingourpUponinitiatingourprojectduediligence,
westartbycapturingthebasicinformation
onthevessel,suchashowisitclassed.
Westartthinkingthroughtheregulatory
approvalprocessfrom theverybeginning,
suchaswhetherthevesselisclassed
DNV-GL,ABSoranyotherclassication.
ThisiscriticalinformationtocaptuThisiscriticalinformationtocaptureatthe
start.
STEPBYSTEP
PROCESS
DOCUMENTINGPROJECTREQUIREMENTS
Youneedtocapture
preciserequirementsto
drivethecosting,
engineeringdesign,
fabricationifrequired,
mobilizationand
installation
- 5. Oursecondorderofbusinesswasarrang-
ingforasitesurvey,whichwebelieveis
essentialtotheviabilityoftheengineering
designandsecuringregulatoryapprovalin
atimelymanner.Thechallengewashowto
arrangeforthesitesurvey.Theclockwas
ticking,theFarSentinelwassailingand
ourtimewindowwasclosing.Giventheourtimewindowwasclosing.Giventhe
FarSentinel’spointoforigininNorwayand
thefactthatwehaveafullystaffedAber-
deen,Scotlandoperatingandservicefacil-
ity,FarstadandHBarrangedfortheFar
Sentineltoslightlydivertitsnavigation
planforabriefstopanddetailedsite
surveyinNewcastle,England.
EachoneofourvesselTLQaccommoda-
tionprojectsisanengineeredsystem,de-
signedtoaccomplishcertainfunctionsand
operateinaspecicenvironment.Withour
consultativesalesapproachandinternal
engineering,regulatoryandprojectman-
agementexpertise,weareabletomanage
aprojectfrom inceptiontocommissioning
allunderoneteam,whichlessenedFars-
tad’sscheduleriskinhavingtooutsource
forspecicexpertise–suchasengineering
design.
Withthesitesurvey,weareabletodeter-
mineallthevessel’scapabilitiesandfoot-
printrestrictions,whichdrivestheengi-
neeringdesign.Thesitesurveyisthebest
waytomitigateprojectriskandshould
alwaysbeimplementedifatallpossible.
Especiallyfortimesensitiveprojectslike
theFarSentinel,ittakesmuchlesstimeto
conductthoroughduediligenceonthe
frontendversusmissingakeydesign
Eachoneofourvessel
TLQaccommodation
projectsisanengineered
system,designedto
accomplishcertain
functionsandoperatein
aspecificenvironment.
STOPOVERATNEWCASTLEFORSITESURVEY
- 6. requirementandbeingrejectedforregula-
torycertication.Thesitesurveydrivesall
thetechnicalprojectrequirementsfrom the
mostbasiclikethegeneralarrangementto
alltheinterfaceslike re&gas,decklash-
ingsandthepublicaddresssystem hook
up.
Ourbiggestchallengewithmostprojects
issimplynotgettingenoughdetailedinfor-
mationonthefrontend.Thisiswhythe
sitesurveyissocriticaltoasuccessful
projectbutitputstheburdenonthesup-
plierandexplainswhyoffshoreTLQshave
becomemuchmoreofaconsultativesale
intoday’sbusinessandregulatoryclimate.
Atypicalprojectwillstartoffwithahigh
levelrequestsuchas“Ineed50beds”.We
mightinitiallyget50% oftheinformation
weneedfrom theclienttoquotetheproj-
ect.Thesitesurveyandourconsultative
processgetusto100%.
Withthesitesurveycomplete,theFar
SentineldepartedNewcastleforthePort
ofFourchon,Louisiana,USA.Wenowhad
allthepersonnelaccommodationand
vesseltechnicalrequirements–bothof
whichareessentialtocompileabudgetary
proposal.ConcurrentwiththeFarSentinel
sailingfsailingfrom NewcastletothePortof
Fourchon,Farstad’sprojectmanagement
team wasalsotravelingfrom Norwayto
meetwithseveralpotentialoffshoreac-
commodationrentalcompaniesin
PORTOFFOURCHON,LOUISIANA,USA
FARSENTINELTLQGENERALARRANGEMENT
- 8. Theendresultinhavingawell-dened
processtocustom engineeranoffshore
accommodationsolutionistheabilityto
quicklycaptureandvalidatescope,deter-
minethetechnicalrequirements,costout
thecustom installandschedulethework
toaccommodatetheclient’stimeline.You
needahighlydisciplinedpneedahighlydisciplinedprocess,with
multipleQAcheckpointsinordertoensure
accurateandtimelydeliveryforwhatisin
allpurposesahighlycustomized,engi-
neeredsolution.Inaveryshortperiodof
time,aNorwegiansupportvesselshipping
company,wasabletosuccessfullybidon
aprojectinOffshoreMexico,secureasite
surveyinNewcastle,England,makeasup-
plierselectiondecisioninLouisiana,and
thensettleonthePortofFourchonasthe
installationsite.
Theproposedsolutionconsistedofan84
POB(personnelofboard)temporaryliving
quarters,whichconsistedofseven(7)A60
–ABS/USCG12ManSleepermodules
andone(1)ChangeRoom module.Addi-
tionalscopeincludedsewageliftpumps,a
redetectionpanel,a1,500gallonMSD
sewageunit,atransformerdistributionsewageunit,atransformerdistribution
skidandstairsandporchesenabling
accesstothemodules.Themodulescon-
nectontheinsideallowingfullmovement
oneachlevelandthenusingthestairsand
porchestoaccessdifferentlevelsofthe
stackedTLQcomplex.
TheFarSentinelTLQisacomplete
solutionconsistingof:
ACCOMMODATIONS
7A60ABS/USCG12ManSleepers
1ChangeRoomModule
OPERATINGESSENTIALS
SewageLiftPumps
FireDetectionPanel
1,500GallonMSDSewageUnit
TransformerDistributionSkid
Stairs
THEFARSENTINELTLQ-WHATISIT?
THE
RESULTS
- 9. SobythetimeFarstadactuallysatdown
withHBRentalstoreviewtheopportunity
andproposedsolution,allthekeydetails
werethoughtthrough,therentalcostesti-
matedandtheexecutionplanmappedout.
HBcouldspeaktohowwewouldexecute
thecustom engineering,theregulatory
submittals,psubmittals,preparingthemodulesas
basedonthescope,mobilizingthemod-
ulestothePortofFourchonandinstalling
ontheFarSentinel.Asignicantinvest-
mentoftimeandresourcewentintopre-
paringforthismeeting–tounderstanding
theclient’sneeds–whichgaveFarstad
thecondencethatHBcoulddeliverbased
onthebudgetaryproposal.
AboutHBRentals
HBRentalsspecializesinoffshoretemporarylivingquarteraccommodationandoileldhousingforthelanddrilling
andcompletionmarkets.Additionalmarketsservedforonsiteaccommodationincludemaritime,offshorewind,di-
sasterrecovery,remoteenergyinfrastructureandplantconstruction,militaryandothermarkets.Visitwww.hbren-
tals.com.
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