Hotel Management

Hotel Management
SWE 626 Team 2
Hotel Management System
Software Requirements Specification
Document
Prepared by
Team 1
Version: (1.1)Date: (02/11/2002)
Table of Contents
1Introduction4
1.1Purpose4
1.2Scope4
1.3Definitions, Acronyms, and Abbreviations.5
1.4Overview5
2The Overall Description5

2.1Product Perspective5 2.1.1Hardware Interfaces5 2.1.2Software Interfaces5
2.2Product Functions5
2.3User Characteristics6
2.4Apportioning of Requirements.6
2.5 Assumptions and Dependencies 6
3Specific Requirements7
3.1External Interfaces7 3.1.1User...show more content...
Without automation the management of the hotel has become an unwieldy task. The end users' day–to–day jobs of managing a hotel will be simplified
by a considerable amount through the automated system. The system will be able to handle many services to take care of all customers in a quick
manner. The system should be user appropriate, easy to use, provide easy recovery of errors and have an overall end user high subjective satisfaction.
3 Definitions, Acronyms, and Abbreviations.
SRS – Software Requirements Specification
HMS – Hotel Management System
Subjective satisfaction – The overall satisfaction of the system
End users – The people who will be actually using the system
4 Overview
The SRS is organized into two main sections. The first is The Overall Description and the second is the Specific Requirements. The Overall
Description will describe the requirements of the HMS from a general high level perspective. The Specific Requirements section will describe in detail
the requirements of the system.
The Overall Description
Describes the general factors that affect the product and its requirements. This section does not state specific requirements. Instead it provides a
background for those requirements, which are defined in section 3, and makes them easier to understand.

1 Product Perspective
The HMS is an independent stand–alone system. It is totally self contained.
Get more content on HelpWriting.net

Marketing Management Of Hotel Industry Essay
INTRODUCTION TO HOTEL INDUSTRY
Hotel industry is one of the fastest growing sectors of the economy. It is a multi–billion dollar alone and growing enterprise.
To the guests modern hotels provide refined and services. For managing the hotel industry making correct instruments of making principles.
The marketing management of hotel consists the concept of total quality management. Hotel industry is like a reservoir from where the foreign
exchanges flow. It is sufficient enough to draws everyone's attention towards HOTEL MANAGEMENT. Hotel management requires new exploration
and avenues for innovation like other industries, a peripheral and a fair blending is made possible. To enrich the peripheral services all the leading
hotel companies of the world are working hard with a motto by adding additional attractions to their services.
Some of the career opportunities in hotel industry are as follows:
пѓјThe industry offers more career option than others:– this industry can use our talents very well, no matter where our aptitudes lie .
пѓјThe work given has a sort of variance, as hotel and restraunts provides work with variance as it involves production, sales, distributions and services
and it involves managers in broad activities.
пѓјNew opportunities to be creative– to please the customers the employees need to be creative and they get the chance to use their talent in good way.
пѓјJobs in these sectors are not tiring or much time to be given like nine–to–five, there is flexibility

Hotel Literature Review
2. Literature Review
2.1 Why the hotel industry
The focus is on the hotel industry because; the geographical location of a hotel has a major impact on its operations and profitability (Namasivayam,
K., Enz, C. A., &
Siguaw, J. A. (2000). Furthermore geographical location of a hotel greatly determines the profile of its visitors, the size of its market and the level of
competition that it has to face. These three variables also have a strong impact on the ICT adoption tendency of a hotel. This is because the ICT
adoption tendency of a hotel can be linked mainly to its expectations about the value addition that ICTs can provide to its customers, as well as the
belief about the expansion of its target market through ICTs. A hotel will therefore be more inclined to adopt ICTs if it
...show more content...
Some of the world's largest GDS (Global Distribution
System) namely Sabre, Galileo, Amadeus and Worldspsan are examined. Besides analyzing the telecommunication technologies in the industry, the
hospitality sector, entertainment sector, transport sector, management sector and other intermediaries have been diligently explored.
2.5 ICT in Tourism and Hospitality Sector
Parsons and Oja (2013) mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector. Major travel
companies such as
Expedia, Orbitz, and Thomas Cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on
official company website. Online reservation capabilities provide substantial cost saving opportunities for businesses in tourism and hospitality sector
that otherwise would have been spent on human resources making reservations in a manual manner.
Moreover, according to Mihalic and Buhalis (2013), while the majority of businesses in tourism and hospitality sector have adopted various
components of ICT to

Management Plan For Hotel Management
Hotel management has to implement the new strategy to increase the occupancy rate. The business travelers are the valuable customer for the hotel.
The reason behind this is that the business travelers are the loyal customers of the hotel. So hotel management must provide them the state of the art
services. According to the feedback from the 100 customers the management have decided to come up with the new strategy. The different departments
of the hotel are involved in the development of the plan which is listed below:
Maintenance Department:
The maintenance staff must be the part of the team. Support manager has to keep the things within the hotel maintained and in working condition. This
includes the plumbing, maintenance of electric appliances and various other things.
Quality control:
Head of the quality control department is also the part of the team. The responsibility of the quality control sector is to ensure the quality product or
services to the client. They have to work with the collaboration of the other departments of the organization.
Human Resource Department:
To keep the internal and external relations of the hotel smooth. The presence of the human resource department in the team is necessary. The aim of
this department is to ensure the healthy relationship between the employee and the management of the hotel.
To increase the performance of the organization and the occupancy rate. The company must follow the standard and ethical rules. Employee training

The Foundations Of Hotel Management Essay
Final Course Project Name Foundations of Hotel Management/ HOSP320 Professor TABLE OF CONTENTS Introduction
.................................................................................................................................... 1 Type and Size of Hotel
.................................................................................................................. 2 Average Daily Rate of the Absolute Prestigious Hotel
................................................................. 3 Geographic Location and Target Market ....................................................................................... 3 Type of
operating Segment ............................................................................................................ 4 Departments within the Absolute Prestigious Hotel
...................................................................... 4 Amenities of the Absolute Prestigious Hotel ................................................................................ 6
Management Organization of the Absolute Prestigious Hotel ...................................................... 6 Security features of the Absolute Prestigious Hotel
...................................................................... 7 Competition of the Absolute Prestigious Hotel ............................................................................. 8
Marketing Plan of the Absolute Prestigious Hotel

A Career as a Hotel Manager
General Manager Being a Hotel General Manager would be my ideal job in the Lodging Industry. To get the that point of being a General Manager
would take years of working in the hotel industry as well as having the proper education to preform the job. My plan of action would be to start out as
a check–in agent or a front desk associate at a hotel. This would give me experience in working with guests and with numbers, knowledge every
General Manager needs. Working at the front desk initially would give me a good idea what each department in the hotel does, and perhaps I would
move on to another job in the hotel just to gain more experience. A good General Manager needs to know how everything in the hotel functions.
Job Description
A hotel manager is responsible for the day–to–day management of a hotel and its staff. They have commercial accountability for budgeting and
financial management, planning, organizing and directing all hotel services, including front–of–house (reception, concierge, reservations), food and
beverage operations, and housekeeping (ACGAS, 2012).
Typical Work Day Work activities can vary on the size and accommodations available at the hotel. In bigger hotels there will be many departments, all
with a department manager. In the mornings most General Managers and department managers will have a meeting so everyone is on the same page
for the day. This can include as many of the departments as the General Manager sees fit. In small hotels the

Executive Summary : Hotel Management Company
Executive Summary
Located in Des Plaines, IL Trivedi Hospitality, LLC is a hotel management company established in 2011. Prior to forming a management company, the
team of Trivedi Hospitality co–owned several hotels in partnerships. The leading members' overall experience in the industry accounts for over twenty
years.
There are currently seven hotels in the company's portfolio, owned, managed, and operated by Trivedi Hospitality, LLC. The total number of
employees working at the Trivedi properties is currently 200, with over 120 of them being part–time, which is typical for the hospitality industry.
The focus of Trivedi Hospitality is growth through acquisition of existing properties, as well as construction of new properties. The goal of the
company is to expand its portfolio to twenty properties by year 2020. The culture of Trivedi Hospitality is finding and developing talent, building
teams who are eager to work together in achieving common goals. A more current core value is preservation, reducing waste and saving energy.
As a growing organization, with a rising number of team members, the need for shaping the human resource management processes has also been
increasing. While each hotel hired their own employees, the goal was that all the processes are similar throughout the hotels, when it came to
recruiting, selection, compensation and benefits, performance appraisals and bonus rewards, as well as training and development. Some of the hotels
had structure in place,

Hotel Management
REPORT ON FIVE STAR HOTEL HOUSE KEEPING
EXECUTIVE SUMMARY:
Pearl Continental Hotels (formerly InterContinental Hotels) and is recognized as the largest and oldest hotel company in Pakistan. Pearl Continental
Hotels is the first Pakistani chain which has achieved excellent international standards of quality products and services. In recognition of its
highstandard, the Pearl Continental Hotel, Karachi was conferred the prestigiousmembership of the "Leading Hotels of the World", an exclusive global
organization of deluxe hotels established in 1928.Pearl Continental Hotels, beside in –house reservations network, are also linked withUtell
International to have international exposure and overseas reservation network. Investment in people...show more content...
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
3.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house
bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest
rooms and house accounts using the computer.
4.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the
content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
5.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include
authorizing revenue allowances.
6.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in
order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency
situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
7.Comply with attendance rules and be available to work on a regular basis.
8.Perform any other job related duties as assigned.
REQUIRED SKILLS AND

Contemporary Issues With Hotel Management
Contemporary issues with hotels
Contents
Introduction1
Task 1: Explicit and implicit assumptions1
Task 2: Challenges to the assumptions3
Task 3: Research methodology and the challenge3
Task 4: Data collection4
Task 5: Interest of the groups5
Task 6: Implications of the conclusion5
Task 7: Impact of the results obtained from the hotel industry5
Conclusion6
References6
Introduction
The contemporary issues associated with the hotel management system have to be evaluated, as it impacts the performance of the management. There
are different types of issues faced by the authorities like the shortage of the labour force, high operational expenses, business expansion plans, and
others. Through planning and strategic implementation of different factors at the workplace it is possible to overpower the challenges associated with
the operational activities. This report analyse the explicit and implicit issues faced by the hotel management for expanding the business to different
areas. It is essential to develop and implement effective strategies through which the business requirements can be handled in an effective manner. This
would help the management to overpower the complex situation and introduce the best policies through which the performance of the hotel can be
improved (Erdem et al., 2006).
Task 1: Explicit and implicit assumptions
The explicit and implicit assumptions are related to the hotel business expansion, which forms a part of

My Experience At The Hotel
These days, there have been a number of hotels in various cities, towns and countries. From when I was young to now, I have visited many inns
since I loved to travel to somewhere. I had any feeling and impression about hotels where I have been before I became eighteen years old. Hotels
were just hotels that I needed to stay for the night. No more than that I thought. Before I went to Canada to study English in 2011, my family had a
plan to travel somewhere and stay in a hotel for my farewell in Korea. After we visited many attractions, we were heading to the hotel that we made
a reservation. When I saw the entrance of the hotel, I was surprised at first, and when we went inside of the hotel, I was surprised again. For two days,
I was very impressed and I thought a lot in positive ways. I always had a desire to visit again and I wanted to get a hotel like that inn. It was the first
time for me to know what I want to become. The trip to the hotel was totally changed my life and my dream.
When we arrived at the hotel, a man, who looked a staff, did valet parking service for us, and we moved to the desk to get a card key. We certainly
checked in and we followed the guide of one of the employees. He let my family get in a cart, and he guided us to our room where we reserved before
we came here. While going there, small waterfall and many various flowerpots welcomed us. I could see that our room was being close to us, which
was designed as a modern building. When we arrived at

Questions On Online Hotel Management Essay
S.S. ONLINE HOTEL MANAGEMENT By: Sandeep Singh 14111432 Tasman International Academies Department of Information Technology In
partial fulfilment of the requirements of Diploma in Information Technology (Level 7) Supervisor: Saud Altaf Auckland, New Zealand 2015
ACKNOWLEDGEMENT I have taken actions in this task report. Be that as it may, it would not have been plausible without the kind boost and help
of everybody, including my protectors, educators, family and my companions. I would love to take this chance to devote my affirmation of
gratefulness to the additional striking advisors and givers of this venture report. An exceptional much obliged for Mr. Saud Altaf for his steady backing
and support to my undertaking. He compassionate read my task and offered precious point by point advices on linguistic use, organizing and the
substance of the undertaking. Furthermore, unique a debt of gratitude is in order for Mr. Sathiyanathan Ananth, our HOD to guide me and give
important advices, in the course of recent weeks of my quest for this task report. At last, I genuinely might want to thank my guardians, family and my
companions for their steady guidance and monetary backing. The result of this venture would not be conceivable without every one of them. Table of
Contents CHAPTER 15 INTRODUCTION AND CONCEPT FORMULATION5 1.1CASE STUDY5 1.2Problem Statement6 1.3Solutions6
1.4Objective7 1.5Feasibility Study7 1.5.1Supply/Demand Dynamics8 1.5.2

My Experience At The Hospitality Industry
The hospitality industry is most definitely the largest industry in the world and is still growing! There are various different positions within the
industry that individuals can pursue, whether it is in lodging, travel, recreation, assembly and event management, or restaurants and managed services.
My personal interest is in lodging because that entails hotels, motels, and resorts. My ideal position is to become a resort activities director, at
Universal's Cabana Bay Beach Resort, to be specific. Now there are many different industries in the workforce to choose from but of them all, I
chose the hospitality industry, mainly because I like to take pride in making people happy. I understand that guest service is an important goal of
the hospitality industry and would love to provide outstanding service to guests as a career. As Confucius said, "Choose a job you love, and you
will never have to work a day in your life." I believe that I love this industry and that I will never work a day in my life. One key component factor
about the hospitality industry that won me over was that it is an international industry. There are many different types of hotels and resorts and
thousands of hotels and resorts to seek employment all over the country and all over the world. Not only could I work in another state or another
country, I could work on a cruise ship! In the hospitality industry, it seems that there are endless career opportunities. In addition, the opportunity to
travel has

The hospitality industry like Samadhi Retreats Sdn. Bhd. typically use an integrated information system like the INNkeeper system.
At the operational level, the INNkeeper is used to keep track of information such a guest reservations in real time. When there is conformation of a
new guest reservation by phone call or online, staff in operations would need to click options matching the guest's details such as the estimated time of
arrival, the date, number of people, the type of room the guest chooses, which resorts they have booked and special requests such as engagement
proposal settings, decorative rooms, spa and massages. The system captures and processes detailed information necessary to update data on the
operations of an organisation https://www.inc.com/encyclopedia/management–information–systems–mis.html .
In the finance and accounting department, the INNkeeper also records sales transactions, purchase orders, receipts, invoices, payments, etc. When a
customer orders an item and pays for it with credit card, this event is recorded as a credit sales transaction; however it also affects other transactions
like the inventory of the item. It is a linked transaction which provides improved data consistency since one transaction cannot exist without the other
transaction.
In the purchasing department, the...show more content...
The system helps them to manage any changes to claims and benefits payout. The system is well updated with employee's master records. SAGE
Payroll system is used in the payroll department; the system can directly pay employees, keep up to date with the latest payroll and manage
employees' payment consistently and efficiently up to the pay day. There is a complete control and visibility over the payroll. Sage Payroll increases
the company's efficiency and productivity in dealing with resource and payroll

Essay On Benefits Of Hotel Management
1. Benefits of hotel management training
The goal of any hotel management training program is to increase the productivity of the employees and to educate and motivate managers. When the
confidence of managers increases, their ability to implement and manage company strategy also increases. They also learn to mitigate internal conflict
and train their subordinates to perform better. According to Peterson & Hicks,hotel management training is extremely important because of
unavoidable changes that are taking place in the industry. To achieve continuous growth, organizations must reprogram themselves and take steps to
retain their employees. This will improve their quality of service and give them an edge over their competitors. Some other benefits of hotel
management training include:
Boost Morale
When the company spends on growth and development of their employees, it makes them feel more secure and...show more content...
However, managers cannot master all skills. They must know how lead people and achieve company objectives. Management training programs will
hone their skills and make them better managers.
Improve Employee Morale
When companies invest in training programs, it helps in boosting the morale of the employees. In a study, it was found that employees who received
tend be more productive and happier than employees who don't receive any training. If the employees are disengaged, they can become frustrated and
disruptive. When employees are trained, they feel secure and wanted, which boost their morale.
Understand Management Principles
People, who work in the hotel industry, must be aware of some basic principles of good management like objectivity, genuine feedback, and clear
appraisal processes. When employees are aware of these skills, it will reduce friction and improve productivity.

For this assignment I have carried out a job study for the Hotel Management industry.
The reason I chose the Hotel Management industry is because it is a career path that I have always been interested in and curious about. It is a
fast growing widespread global industry. I've always wanted an exciting career, which would integrate my business and creative skills in a way,
which would be more energetic, active and fun than most orthodox and boring office desk jobs. I also desired to work in an industry, which I was
fervent about. For my first year Applied study period I had the opportunity to work at The Taj hotels, resorts and palaces, India and my experience
there established many of my principles of how the hotel industry operated....show more content...
The daily activities of a general manager include organising and planning catering, accommodation and other hotel services. They have to market and
promote the business. They have to set sales and profit targets for the staff to achieve. They control expenditure by managing financial plans and
budgets and also maintain financial and statistical records. They devise revenue and marketing strategies by analysing sales figures. They are
responsible for addressing customer complaints and problems. They have to supervise recruitment, training, renovations, supplies, maintenance and
furnishings and make certain that the security is effectual. They also have to ensure the hotels conformity to health and safety and other statutory
regulations as well as licensing laws.
In order to successfully manage a hotel it is necessary for the manager to be on top every single detail of their business. The difference between the
manager of a large hotel and a small one is that the manager of the large hotel will have reduced contact with the guests and constant meetings with
heads of all the departments to ensure smooth functioning of the hotel operations. Whereas in a small hotel the manager will be far more involved in
the daily activities and may even serve meals to guests or carry out reception duties if they are short of staff.
Skills and Requirements:
The hotel industry is open to all graduates but a degree in hotel, hospitality, leisure or business

Contemporary Issues Of Hotel Management Essay
BX772102 CONTEMPORARY ISSUES IN HOTEL MANAGEMENT
Hotel Brand Strategy
Critique Article # 1
Sagar Sharma
1/2/2015
The critique of the article has been done to identify some assumptions that are being made by the authors, further challenging them and proving the
point to be valid or not.
Assumption 1. In the given article the authors have discussed about the effects of branding of a hotel on its existing and potential guests as well as the
owners or management. In this assumption the authors strongly believe that the customer satisfaction is strongly being affected by the franchising
strategy of the brand adopted by the franchisees.
Evidence by the author
Although the assumption made by the authors clearly says that franchising strategy of brand has negative effects on the customer satisfaction but he
evidence provided by the author in support of the assumption partially agrees and partially disagrees with the assertion. According to a study
conducted during the years 2000 to 2003 for two hotels (La Quinta Inn & Suites and Westin Hotels) a decline of 2.6% in guest satisfaction was seen
when La Quinta Inn & Suites franchised 25.8% of its total hotels whereas on the other hand an increase of 6.4% in guest satisfaction was registered
when Westin group franchised 9.6% of its properties.
Challenging the assumption According to me the assumption made by the authors is absolutely valid. In the current scenario the guests have become
more demanding and brand conscious. I

1.)I have been working since I was about 17, and as of now I have held multiple different positions, in various institutions. Each of these positions
required a different set of skills and attributes, nevertheless they all required the same dedication and focus. I have always been one to show up and
complete with my daily tasks, however there is a specific situation that I recall that required me to step up and do more than I was required to.
2.) I am referring back to my position as a receptionist at a busy hotel in Glendale,Arizona. I held this position for 8 months, I was welcomed and
trained by an array of people who I believed would be around throughout my career there, however I quickly learned that the business of hotel
management was a revolving door, and you learned more than enough names for the same position. Jumping forward to my third month there. I
was pretty accustomed to the routine I had picked up of what was my job, but I kept a close eye to the tasks performed throughout other positions.
Soon after I knew that I could essentially perform any task asked to. My confidence was yet to be tested until a busy Saturday came rolling in and
I was asked to cover a double shift. I showed up about 15 mins early and prepped for what would be my next 11 hours. I stood in the break room and
noticed that half of my team was indisposed, it was just me for 11 hours, to tend to the hotel.
3.) I tried not to worry about the circumstances, and focused on opening up my

A Career in Management Hotel Industry Essay
I am glad to introduce myself as John Doe successfully completed my B.Sc. Hotel management and tourism from Annamalai University India, in the
year 2012. I have done my schooling in Kumaraswamy matriculation higher secondary school and gained certificate in 1998. Glided to Diploma in
mechanical engineering in 1998 and unfortunately discontinued from the year 2000 due to my father's health deterioration. The situation linked me
into my father's business. From then I am assisting him. Now I am working as a full time Manager in Shree Charan Complex and taking care of all
managerial and Admin Activities.
Being inspired by my uncle owning a 3 star Hotel in Coimbatore, I wanted to become a successful Chef and also have a plan to set up a...show more
content...
Apart from being a great place to get an excellent education, New Zealand is also a marvelous place to live.
I searched for institutions which accept my previous qualification and the modules of courses which suit my interest. There I found Western
Institute of Technology at Taranaki is the place which offers a course of my interest. The courses are having good job prospects all over the
world. The courses are binded with theory and practical works. The modules offered in the course Diploma in professional cookery is more of
practical and having internship at the completing stage. So I have applied for the course and fortunate to get the offer. My purpose of application for
student visa is to do professional cookery with internship course at WITT New Zealand. Professional cookery is distinctive business activity and has
a critical role in global economy leading to create percentage of jobs worldwide. It also performs major role in satisfying guest. Looking at the fast
growing hospitality industry, it is necessary to have a strong base in education and work experience. Since internship is also included with professional
cookery course in WITT it will help me to gain practical knowledge.
Further I would like to say that my father have sufficient funds to support me for this course and after successfully completing the opted course I would
return to India for

Hotel Management

Recommended

Recommended

More Related Content

Similar to Hotel Management

Similar to Hotel Management (19)

Recently uploaded

Recently uploaded (20)

Hotel Management