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TRAVEL & HOTEL
SECTOR IN DEPTH
ONLINE PURCHASING
BEHAVIOR IN THE
ARAB WORLD
AIRLINE
GLOBAL
NUMBERS
3.2 BILLION
PASSENGERS
IN 2013
4.4 TRILLION
REVENUES
AIRLINE
NUMBERS
IN THE
ARAB
WORLD
INCREASE FROM 2% TO 11% OF
THE OVERALL TRAVEL MARKET
3.2 BILLION
PASSENGERS
IN 2013IN 2002
GULF BASED
AIRLINES GREW
SIX FOLDS IN THE
LAST 10 YEARS
GROWTH OF AIRLINE COMPANIES
15%5%
GCCGLOBAL
352 MILLION
TRAVELING
WITH AIRLINES IN ARAB WORLD
484 BILLION
REVENUES
Overall online travel
ticketing market in the
Arab World in 2014:
$50 Billion
ONLINE
OFFLINE
ONLINE
OFFLINE
Less than 50% come from
online purchases
BOOKING VOLUMES LCC AIRLINES:
BOOKING VOLUMES TRADITIONAL AIRLINES:
Less than 10% come from
online purchases
161,920,000 GLOBAL PASSENGERS
BOOKED THROUGH AIRLINES IN
THE ARAB WORLD
HOTELS GLOBAL NUMBERS
156,000
14.5M
ROOMS
64.4%
OCCUPANCY
REV PER
ROOM $117
TOTAL REV
$593 BILLION
IN 2013
HOTELS NUMBERS IN THE ARAB WORLD
1,514
201,000
ROOMS
76.1%
OCCUPANCY
REV PER
ROOM $167
(HIGHEST REV AFTER CARRABIN)
TOTAL REV
$593 BILLION
IN 2013
BEHAVIOR & TRANSACTION
VOLUME IN THE ONLINE
THE ARAB WORLD
74 %
74.8 %
55%
24%
18%
TRAVEL & HOTEL
ARAB POPULATION BANKED VS. 50% OF WORLD AVERAGE
ACCEPTANCE RATIO
AIRLINE
HOTELS
BEHAVIOR&TRANSACTION
VOLUMEINTHEARABWORLD
%ONLINEAIRLINE
BOOKING/COUNTRY
18%
60%
34%
23%
12%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
%ONLINEHOTEL
BOOKING/COUNTRY
6%
9%
5%
12%
9%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
INTERNETUSERS
COUNTRY
1.2 MILLION
5.6 MILLION
2 MILLION
12 MILLION
38 MILLION
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
45%
89%
97%
46%
9%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
CARDSPERCAPITA/COUNTRY
BASEDONTHETOP50ISSUERS
33%
46%
35%
25%
8%
QATAR
EGYPT
UAE
KUWAIT
SAUDI ARABIA
%OFONLINESHOPPERS
MOBILE TRENDS
OF AIRLINES SAY THE FUTURE
OF PAYMENTS IS MOBILE71%
OF THE ME POPULATION
USE SMARTPHONES
OF SMARTPHONE USERS HAVE MADE
A PURCHASE USING MOBILE PHONES
47% 71%
OF AIRLINES HAVE
MOBILE CHECK-IN
HAVE MOBILE
FLIGHT BOOKINGS
67% 49%
LET PASSENGERS RESERVE
SEATS WITH MOBILE
28%
OFFERMOBILEPURCHASES
ONIN-FLIGHTDUTYFREE
HAVEMOBILE
FLIGHTBOOKINGS
LETPASSENGERSRESERVE
SEATSWITHMOBILE
5%
2%
17%
In the next two years,
number of airlines offering
on-board mobile
payments will increase
from 5% to 36%
Airlines are moving away
from kiosks to mobile.
29% investing in mobile
payments, 17% investing
in kiosks.
70% of airlines cite the
cost of maintaining kiosks
as major challenges.
29% of airlines plan to
enable sales via social
media in the next 12
months.

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Online E-Commerce Travel and Hotel Sector in the Middle East 2014