1. PAWAN KUMAR
Application Engineer
PHONE: 8375947413, 8559047379
pawanhunt4win@gmail.com
Education CGPA/%
2012 Birla Institute of Technology, Mesra, Ranchi 6.78 BE(EEE)
2007 DAV HEHAL, RANCHI 81.2% Class XII
2005 DAV HEHAL, RANCHI 91.2% Class X
Work Experience
 Application Engineer at Clicksoftware India Pvt. Ltd. (Sep2016- Till Date)
 Managed Application Service Team for Bell Canada
 Systems Engineer at Infosys Limited(Oct,2012 – Oct,2014): 2 years
 Development and Production Support
 Training in Java(J2EE) : Oct 2012-May2013
Technical Skills/ Environment (with skill versions)
 Languages : C, Java, HTML
 Databases : RDBMS, ORACLE 10g
 OS : Windows, Unix
 Tools : Eclipse, Content Management Systems, Auto CAD, Multi Sim, Mat Lab
 Server/Stack: Windows Server 2003, IIS 7.0, Apache 2.2.2, LAMP
Projects
ClickSoftware India Projects:
 Project Description: The project is responsible for 24*7 handling, providing technical
assistance and progress the investigation if needed for supporting the Bell Canada.
 Team Size: 4
Responsibilities(Sep2016-Till Date)
 Provide technical expertise in support of ClickSoftware's direct customers as
well as partners, systems integrators and internal Professional Services project
teams that implement our products
 Manage the technical relationship of a group of Cloud customers on a long
term basis resulting in delighted customers
 Resolve complex technical issues on the ClickSoftware cloud while maintaining
the customers frequently updates on progress and utilizing knowledge and
resources to deliver an efficient and effective resolution

2.  Produce Knowledge Articles for general usage, per resolved issues
 Work closely with the rest of the Support tiers and R&D group on product
defects
Infosys Projects:
 Project Description: The project is responsible for 24*7 handling, deploying and
supporting all digital marketing content of Diageo brands across the globe. The platform,
NEO, currently hosts 200 sites in over 5 languages on 3 major stacks – LAMP, .NET and
MOSS making use of Web Services and Portals also hosted on NEO.
 Team Size: 35
Responsibilities (Jun 2013- Oct 2014)
.NET Production Support and development
 Handling various Change Requests in the site code.
 Site setup in the IIS
 Installing SSL for various sites on IIS
 Installing all versions of Web server (IIS)
 Configuring ASP .NET applications
 Configuring FTP/SMTP for .net servers.
 Moving content and configuration changes from Staging/UAT Environment
to production
 Deploying the customer websites in IIS Server
 Configuring SSL
 Performing SSL migrations from Windows to LAMP and LAMP to Windows.
 Site’s access and Event Viewer logs analysis
 Maintenance and trouble shooting of IIS web servers
 Code review
 Scheduling regular tasks in the Task scheduler
 Troubleshooting replication issues in IIS, Application, website, server
 Coordination with teams for DNS configurations
 Coordination with DB team for migrations configuring databases as per project
requirement.
 Performing all types of configuration changes
 Respond to production issues, do analysis, suggest a workaround, arrive at a
solution, test and implement the solution in order to make the application
available as per the agreed service levels.
 Installing various software components that are required for functioning of
websites like URL Scan, Courier modules for Umbraco CMS etc.
 Perform validation activities(Integration, User experience) based on the plans,
identification and validation of defects found(Including UAT) in order to
deliver a quality deliverable
 Deliver Knowledge Transfer Sessions to younger or newer project joiners.
 Implemented Host Header approach on DOT NET sites.
UNIX Production Support (LAMP)
 Configuring UNIX applications
 Configuring FTP/SMTP for LAMP based environment.
 Moving content and configuration changes from Staging/UAT Environment
to production
 Deploying the customer websites in Apache Server

3.  Configuring SSLs in the LAMP environment.
 Performance monitoring for the servers
 Site’s access and error logs monitoring along with the Apache logs.
 Maintenance and trouble shooting of Apache web servers
 Handling cron jobs for regular tasks.
 Troubleshooting replication issues in Apache, Application, website, server
 Performing all types of configuration changes
 Complete site setup
 Handling the server infrastructure by upgrading/maintaining various
components of the server.
 Building various shell and PHP scripts to handle the server operations.
 Handlings migration of SSL’s from LAMP to WINDOWS environment and
Vice Versa.
 Handling Change requests for the various sites.
 Implemented Host Header approach on LAMP sites.
National Project:
 Energy Generation
 Energy Generation without any fuel or labour cost.
 Using Magnetic Force in combination with gravitational Force.
College Projects:
 “DMRC” (January 2011 – May 2012)
 Analysis of DMRC machines.
 Review submission on improvement steps.
 Intern under PSD Department of H.E.C (June 2011 - July 2011)
 Power distribution analysis and energy consumption analysis of H.E.C.
 Technologies Used: Instruments provided by Control Room of H.E.C
 Trainee (May 2011 - June 2011)
 At Heavy Engineering Corporation Ltd. Ranchi
 Power system analysis of H.E.C.
 Summer Training(May 2010 - June 2010)
 Trainee at Indian Oil Corporation Ltd. Barauni
 Technologies Used: Various Russian and Swiss made Electric Machinery
 Workshop (September 2009 - September 2009)
 Were among the first two teams with successful functioning bots.
 Worked on 2 days autonomous robotics workshop at MNNIT Allahabad
 Technologies Used: WinAVR
Achievements

4. Academics:
 Paper Published on Energy Conservation with Extraction in technical Preceedings of
TRYST, Technical Festival of IIT DELHI
 Qualified in Chotanagpur Mathematical Society (CMS) Olympiad. Chotanagpur
Mathematical Society, a wing of National Board for Higher Mathematics, which comes under
the Department of Atomic Energy.
 Got 93.8 percentile in GATE 2011 with GATE score of 414 and AIR 4504.
Cultural:
 Runner up in Dumb charade event at SPECTRUM’10(cultural fest of NIFT Patna).
 Narrator and Dialogue Writer of ASHTAAVAKRA, Drama performed in the presence of
N.D.Grover, President of D.A.V.College Committee On the Occasion of Teacher's Day.
Sports:
 Won 3rd Prize in Inter-School Karate Championship of Jharkhand.
 Played Football in the branch team and were runner up in the Annual games’10.
 Represented college in cricket tournament held at ISM Dhanbad.
Extra-Circular Activities:
 Won second prize in supermodel event in TECHNIKA’09.
Leadership:
 Prefect at School.
Organizational Skill:
 Organizing member of ‘TECHNIKA 11(the annual technical festivalof BIT Patna)’.
 Press And Media Co-ordinator of TECHNIKA'11
Other Information
 Willing to learn new technologies
 Comfortable in working in a group or as an individual
 Hobbies:- Web Surfing, Playing PC Games ,Cricket, Listening Music
 I intend to conceptualize, propose and ensure quantifiable value addition to business
objectives of my organization.