1. Paul King
18 JohnBoldAvenue
StoneyStanton
Leics
LE9 4DN
Bulletpointsformatchingexperience againstexpectations
 Experience of Managingteamslarge andsmall.
 ApplyingITILmethodsevenbefore ITILwasimplantedwithinEclipse.
 Comfortable speakingwithseniorstakeholders,byphone,inpersonorbywrittenword.
 Have beeninvolvedonmanyprojectsthroughthe entire lifecycle.
 Experience of managingoff shore teams.
 Abilitytocoachteam members.
 Currentlyperformappraisalsbothinthe UK and off shore.
 Workingwith3rd
Partycompaniesasboth customerandsupplier.
 Familiarwithchange processesandthe politicsinvolvedattimes.
 Abilitytomotivate teamevenintimesof possible redundancies.
 Familiarwithdisciplinaryprocesses.
 Achieved85%reductioninprocessfailuresbyreviewingsystemproactivelyandregularly.
 AlthoughnotyetPrince2certifiedIhave experience of projectmanagement.
 Alwayskeentobe challenged.
 Full understandingof SLA/KPImanagement.
 Achievedandmaintained97%adherence toSLA pass rates.Targetset by3rd
party was 90%.
 Abilitytoprioritisetasks.
 Alwaysopentosuggestionsfromteammemberstoimprove systemsormyself.
 I have servedasEscalationpointforcalloutmembersforlast9 years.
 Builtinternal wiki siteforthe sharingof how to guidesanduseful documents.
 Alwaysplanwhatif scenariosbefore new developmentsgolive.
 Instrumental indevelopingdisasterrecoveryplansforTNT.