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TOTAL Deutschland GmbH
TOTAL Deutschland GmbH . Postfach 1O3. 1O1O3Berlin
Schützenstra9e 25' 1O117Berlin
Tefefon: (O3O) 20 27-60.Telefax: (O3O) 20 27-8,8 33
http://www.total.de
Vorsitzender des Aufsichtsrates: Eric de Menten de Horne . Geschäftsführer: Hans-Christian Gützkow
Sitz der Gesellschaft: Bedin, HRB Nr. 57494. Registergericht:Amtsgericht Berlin-Charlottenburg
Bankverbindung: HypoVereinsbank BerlinAG . Konto-Nr. 5 22O 1O5O5O.BLZIOO 2OB 90
IBAN: DE951OO2O89O5220 1O5O50 . BIC: HWEDEMM4SS
UST-|D-Nr.:DE 137 185 849
HumanResourcesDepartment
Letter of Recommendation
Towhomit mavconcern.
This letterservesto confirmthat Mr. PatrickFrank,born on 8thFebruar1986in
Ellwangen(Germany),wasemployedasan internbyTOTALDeutschlandGmbH.As
the finalsteptowardshis graduationfrom ESCPEuropeBusinessSchool,Patrick
Frankworkedwithusfrom30.05.2011until04.09.2011.
He was employedat the NetworkDepartment(DivisionMarketingShop Food
Services)andhisprimarydutiesincluded:
. In respectof oursummerpromotion"Pleasureforthewholefamilyat thebeach"
wherecostumerscouldbuy beachtowels,TOTALdecidedfor the firsttimeto
accompanythis promotionactivelyon Facebook.Mr. Frankwas responsiblefor
monltoringthe trafficon this page,creatinga weeklyreportingfor the top-
managementandtogivestrategicrecommendations.
He also was responsibletor the coordinationof the activities(e.g. initiating
competitionstoincreasetrafficandFacebook-Fans)onFacebookincooperationwith
ouronlineagency.
Additionally,he was monitoringthe activitiesof our partnerpage"BeachGuide"
wherecostumerscoulduploadbeachesinGermany.
Lastbutnotleast,Mr.Frankanalyzedthecompetitor'sactivitieson Facebook.
Anothertask of Mr. Frankwas the creationof a digitalreferencebook for our
advertisingmaterialwiththe aid of one of our agencies.Thisbookwill be usedfor
individualinquiriesof petrol-station-partners.Mr.Frank'sworkwillhelpto standardize
suchinquirieswhichhelpto bemoreefficient.
A furthertaskwasto supporttheorganizationof a photoshooting.Thisshootingwas
necessaryfor a newpromotion.Mr.Frankselectede.g.the modelsfor thisshooting
andhelpedafterwardsto selectthebestmotives.
Ingeneral,Mr.Frankwasactivelyinvolvedin thecoordinationof severalprojects.He
had to canalizeinformation,to forwardit to the rightcontactpersonsand to give
reportsabout the statusquo. He also took responsibilityto make independent
decisions.Thus,hewasa keyplayerin managinginternalandexternalrequestsand
to keepprojectsrunning.
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Mr. Frankwas also responsiblefor the creationof severalimportantpresentations
whichserveas an importantbasisfordecision-makingforthetop-management.
Mr.Frankalsotookan importantroleofthedesignof a contractbetweenTOTALand
a partnerfor the Christmaspromotion.He hadto coordinateand negotiatebetween
the partner,the marketingareaand our legaldepartment.With his aid the contract
couldbeconcluded.
Regardingthe Christmaspromotionhe was as well responsiblefor the further
conception.This means that he organizedmeetingswith severa! partnersto
brainstormaboutthe promotion.Mr.Frankalsogavevitalideasand helpedwithhis
criticalcommentsto advancetheproject.
Lastbutnotleast,Mr.Frankwasresponsibleto teachhissuccessorsothatheisable
to takeovereasilyandsothattherearenointerruptionsintheworkprocess.
Duringthe employmentwith us Mr. Frankprovedto be highlyefficientin the
executionof the tasksassignedto him. His excellentproblem-solvingabilityand
reliabilityhelpedhimto quicklyachievea veryhighlevelof independence.
Mr.Frankis veryquickto learn.Hisvestedinterestwas indicatedby thoughtfuland
intelligentquestions.He immediatelyimplicateshis knowledgewith the work
presentedto him. Mr. Frankcompletedadditionaldutieswith an above average
engagement.Hisworkethicisexemplary.
Mr.Frank'strengthsincludeanexcellentapproachwithhiscolleaguesandtheability
to communicatehis ideascoherently.We appreciatedhis very friendlypersonality
andhiscooperationina teamenvironment.
Mr. Frankis verycustomer-focusedandthereforewouldbe excellentin any people-
focusedrole.
We thankMr.Frankfor hiseffortsandtheconvenientcollaboration.We wishhimall
thebestforhisfuturecareer.
@GqJean-PhilippeTorres
DirectorNetwork
TOTALDeutschlandGmbH
BeateEllrich
HeadofHRDevelopmentDepartment&CareerManager
TOTALDeutschlandGmbH
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