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CLEMENTS WORLDWIDE
RISK INDEX
WINTER/SPRING 2016
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TABLE OF CONTENTS
EXECUTIVE SUMMARY.........................................................................................................................................5
KEY FINDINGS........................................................................................................................................................7
POLITICAL AND LABOR UNREST...................................................................................................................................7
TERRORISM............................................................................................................................................................9
DISTANCE MANAGEMENT AND BUSINESS INTERRUPTION...................................................................................................10
MEDICAL AND ACCIDENT COVERAGE, AND DISEASE..........................................................................................................13
CYBER LIABILITY.....................................................................................................................................................15
PROPERTY DAMAGE.................................................................................................................................................17
LOOKING AHEAD..................................................................................................................................................18
WHO IS THE RISK INDEX IS FOR? .................................................................................................................19
WORLD MAP HOTSPOTS................................................................................................................................... 20
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The Clements Worldwide
Risk Index is conducted
bi-annually to gauge changes in
risk perception (what concerns
respondents most) versus the
reality of what type of insurance
claims are being filed and what
risks organizations are spending
the most time evaluating.
This is a crucial distinction,
because what we think is the
case, often – when looked at
more objectively – is not.
This is not always the fault of
the risk manager. Many risk
professionals and executives,
particularly at smaller
organizations, may not have the
skills to prepare for emerging
risks and do not know where to
access resources to help them.
TOP 5 RANKING ‘LARGEST LOSSES’
1PROPERTY DAMAGE: 34%
POLITICAL AND LABOR
UNREST: 24%
3
2BUSINESS INTERRUPTION/
SUPPLY CHAIN: 29%
5
4PERSONNEL MEDICAL
NEEDS: 23%
CYBER LIABILITY: 22%
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1
TOP 5 RANKING ‘MOST CONCERNED’ ABOUT: TOP 5 RANKING ‘MOST PREPARED’ FOR:
CYBER LIABILITY: 27%
BUSINESS INTERRUPTION/
SUPPLY CHAIN: 22%
3
2TERRORISM: 22%
4
4PERSONNEL MEDICAL
NEEDS: 21%
PROPERTY DAMAGE
LOSS: 21%
1
3
2
BUSINESS INTERRUPTION/
SUPPLY CHAIN: 25%
SHIPPING LOSS: 30%
PERSONNEL MEDICAL
NEEDS: 32%
5
4CHANGE IN
LEGISLATION: 22%
POLITICAL AND LABOR
UNREST: 20%
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EXECUTIVE SUMMARY
The new 2016 Winter/Spring edition of the Clements Worldwide
Risk Index (CWRI) exposes major trends and emerging risks for
individuals and organizations around the world. Cyber liability
remains a key concern for global firms, but the threat of terrorism
is now significantly more pronounced for organizations and
individuals, with 22% of respondents now identifying it as the
‘greatest concern’, double the figure registered in the previous
2015 Summer/Fall Clements Worldwide Risk Index edition.
Below are the key takeaways from this edition of the Clements Worldwide Risk Index:
1
The marked increase in organizational concern
regarding terrorism, political violence and
commercial/personal losses abroad can be tied
to the growing frequency, yet unpredictability of
attacks both against businesses themselves and in
locations where businesses operate. Concern over
business interruptions was also registered by 22% of
respondents, which can be tied to many of these same
trends regarding unpredictability.
Even before the terror attacks in France, Mali and San
Bernardino, among others, concern over terrorism
across NGOs, international organizations and
individuals worldwide grew significantly. Echoing the
results seen in the latest CWRI, the Foreign Affairs
Council reports that their sources list more attacks on
US soil as a top concern, reflecting today’s reality that
terrorist activities may occur anywhere, at any time.
Terrorism and political violence
represent increased concerns for
international organizations, their
assets and their personnel abroad
2
Familiarity with certain
risk is helpful, but better
preparation reported as key
On a more positive note, survey respondents also
related their increasing adaptation to the changing
global environment, with preparation against risks for
political and labor unrest climbing from 12% in the
last 2015 CWRI to 20% in the most recent survey.
That means organizations and individuals are more
aware of their international insurance needs, and are
planning accordingly.
Also, strong correlation is seen between the risks
respondents report being ‘most prepared’ for, and
those that they indicate generate higher losses. Thirty-
two percent of respondents claim to be most prepared
for personnel medical risks, while 25% say they are
most prepared for business interruption. The same
respondents also ranked them among the top five
loss-generating risks. This demonstrates risk managers’
familiarity with those risks as well as their rather
manageable nature.
For example, organizations with employees travelling
in high-risk markets face unique health challenges,
which may explain why they rank personnel medical
risks as fourth in the list of top loss-generating
risks. Risk managers, typically along with their HR
colleagues, are equipped to manage this risk and
feel most prepared to do so. Given that losses due to
medical-related expenses went from being ranked first
at 30% in 2015, to fourth at 23% in our new survey,
better preparation and the right international health
insurance coverage clearly help lower relative costs.
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CONCLUSIONOperating abroad can be very costly to professionals
and international organizations if proper measures are
not undertaken to safeguard against increasing risks.
Furthermore, their projects and missions overseas –
among those the work of humanitarian groups and
international aid and development teams, with resulting
support for their beneficiaries – can be severely
affected. The following pages offer information that
may provide further insights and discussion points to
address with global managers, in order to help protect
individuals and organizational assets abroad. And as a
leading international insurer providing global solutions
to expats and international companies since 1947,
Clements Worldwide can also help.
5clements.com
“A relatively stable nation today may – by
tomorrow – face political or economic
challenges that spark a period of upheaval and
unrest locally, nationally and even globally.
Awareness of these possibilities among
corporate decision-makers is not enough: we
need to take affirmative action now so that
we are ready to respond practically to these
events and can react quickly and decisively on
behalf of our people there on the ground, and
our shareholders and other stakeholders.”
Chris Beck, President, Washington, DC
Clements Insight:
Cyber-attacks, including corporate data-hacking,
and the subsequent liability that may follow, can
have massive financial implications for international
organizations. According to recent reports, a global
bank lost around US $1 billion in 2015, from one single
foreign cyber-attack. The exogenous, potentially
catastrophic nature of this risk, and the major liability
consequences that it may carry for international
organizations are reflected in the respondents’ ranking
of this risk as the top concern in our survey.
Separately but along the same lines, CWRI
respondents highlighted with their answers that the
costs of political and election upheaval as well as
economic demonstrations are real. Based on their
own recent historic experience, 1 out of 4 (24%)
respondents said their organization had reported
losses for political and labor unrest in the previous
5 years, while 1 in 6 (16%, but 25% of NGOs)
experienced major political violence incidents last year.
But the message from international insurers about
political violence and related risks is nonetheless
getting across, and respondents are becoming better
prepared against them. In the last 2015 CWRI survey,
12% stated were very prepared for political unrest.
This time, 20% of respondents indicated so, reflecting
closer management and better preparation for this
type of risk.
Survey respondents ranked property-related claims
as the largest category for losses. Losses of corporate
property can be attributed to a variety of causes
including terror attacks, riots, employee conduct,
or natural disaster. Therefore, while risk managers
appear rather comfortable managing plans that
protect against medical exposures, the same is not
apparently the case when it comes to the protection
of commercial property abroad. Organizations
have an interest in understanding how international
property can be lost or damaged, and must act more
decisively in securing protection against that. Expert
insurance assistance can be a significant asset for an
international manager in this area.
The most telling argument that international risks
are affecting global business operations is that 1 in 4
(27%) international organizations reported actually
delaying or cancelling global expansion plans in
the last year due to unforeseen risks emerging, up
from 21% of respondents in the 2015 CWRI. More
importantly, around 2 out of 5 respondents (38%) now
claim that international risks facing their organization
had increased over the previous year. Needless to
say, more needs to be done to better understand and
manage those international risks if individuals and
organizations hope to continue expanding operations
overseas.
3 4
Cyber liability and social
unrest risks remain major
risk factors
Protect property
abroad!
5
‘Business as usual’ is
a thing of the past
For more information visit www.clements.com
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KEY FINDINGS
Political unrest is standard in today’s global geo-political
environment: airline executives in France were physically mistreated
by their own disgruntled workers this summer; in South Korea, the
president faced calls to resign from widespread street protests as she
tried to modernize labor laws; and polio workers in Pakistan, funded
by Rotary International and the Bill and Melinda Gates Foundation,
face opposition to their vaccination work, with daily physical
intimidation and up to 70 reported deaths since 2012. These events
can – and do – happen anywhere.
Our survey highlighted political/election protests (21%) and
economic demonstrations (20% – and for many, related to anti-
austerity or staff cutbacks) as major areas of concern. One in 4
(24%) stated their organization had reported losses for political
and labor unrest in the previous 5 years, and around 1 in 6 (16%)
had experienced major political violence incidents in the 12 months
leading to the survey.
Despite this, more than three quarters (77%) reported that insurance
spend in this area had decreased or stayed the same this year.
Clements Insight
“The threat is everywhere, and it
is constant. One in 5 respondents
stated that they were most prepared
for political or labor unrest. Of
course this means that, in reality,
that 4 in 5 are less prepared than
the current nature of this unrest
suggests they ought to be given
what we see all around us regarding
protests over elections, concerns
over currency manipulations, and
general civil disobedience
stemming from frustration over
income inequality.”
Chris Baker, Director of Sales, Dubai
POLITICAL AND LABOR UNREST
Series 1
What aspect of political/labor unrest do you think is most likely?
Preparedness
Perception
Low High
7.1
13.1 28.6
33.6
17.6
4.3 9.8
27.1
38.6
20.2
Greatest concern
Most prepared
political/labor unrest
Series
terrorism
Insurrection
or
disruption
relted
Labourstrikes
C
urrency
D
em
os
on
Protests
on
20.7 19.5 18.8
12.4
10.2 9.8 8.6
What aspect of political/labor unrest do you think is most likely?
Preparedness
Perception
Low High
7.1
13.1 28.6
33.6
17.6
4.3 9.8
27.1
38.6
20.2
Greatest concern
Most prepared
political/labor unrest
Where are employees most vulnerable and at risk of kidnap?
India
E
Asia
ya/N
th
Africa
m
erica
as,EI
M
iddle
Syria
43.1
10.7 11.7
8.6 8.1 6.7 6.4 4.8
Asia
Europe
61.9
47.9
Main overseas o
WHAT ASPECT OF POLITICAL/
LABOR UNREST DO YOU THINK
IS MOST LIKELY?
Protests
on
elections
orpoliticalenvironm
ent
D
em
onstrations
on
econom
ic
dow
nturns
C
urrency
challenges
Laborstrikes
D
isruption
related
to
refugees/m
igrants
Insurrection
orongoing
w
ar
Terrorism
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KEY FINDINGS
More than 10,000 terrorist attacks occur every year
around the world, over 7,000 ending in death, injury
or kidnapping.
One in 10 respondents to the Summer 2015 Clements
Worldwide Risk Index rated terrorism as their biggest
concern – this has more than doubled this time to
22%. But despite this major shift in the last 6 months,
still only 16% said they were as prepared for it as they
could be.
Recent events in Paris are a reminder that acts of
terror happen in the places we go: workplaces, concert
halls, sports stadiums, restaurants and bars. We live
global lives. We run global organizations.
Our families, friends, colleagues, neighbors do too:
1 in 5 respondents reported losses due to terrorism
since 2010.
TERRORISM
Series 1
Preparedness
Perception
Low High
7.1
9.8 21.4 34.3 27.4
6.9
12.1
28.3
33.8
18.8
Greatest concern
Most prepared
cyber liability
Preparedness
Perception
10.7
14 20.2 33.1
21.9
8.6
13.6 27.4 34.5 16
Low High
Greatest concern
Most prepared
terrorism
1.9
47.9
40.7
29
21.7
17.4
overseas operating region %
Perception
12.6
19 25.2
24.5
Greate
B
Property
dam
aP
Bu
Med/A
C
Leg
Clements Insight
“When the U.S. State Department puts out a
worldwide travel advisory, organizations sit
up and take notice. We all have a duty of care
to protect our employees from harm, but it is
impossible to accurately predict where this harm
could next occur. Those at the highest levels of
organizations must prepare for the worst in
order to mitigate the extent of damage when
it occurs.”
Smita Malik, VP of Special Risks and Programs,
Washington, DC
We must not give in to terrorism.
And we can prepare for its consequences.
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Low High
7.1
9.8 21.4 34.3 27.4
6.9
12.1
28.3
33.8
18.8
Greatest concern
Most prepared
cyber liability
10.7
14
20.2 33.1
21.9
8.6
13.6 27.4 34.5 16
Low High
Greatest concern
Most prepared
terrorism
Australia
a
1.7
17.4
Perception
12.6
19 25.2
24.5
18.6
Low High
Greatest concern
Shipping
los
Ter
C
yberterrorism
/data
hacking
Personnelm
edicalneeds
Political/laborunrest
Business
interruption
Property
dam
age
orloss
34
29
24 23.1 22.1
Property
Bus Interr
Med/Accident
Climate
Leg  Reg
Low
9.8 13.3 25.5
6.9 12.1 28.1
6.4 10.2 28.6
16.7 21.4
4 6.7 27.9
10
KEY FINDINGS
This survey is focused on those
companies with far flung operations:
•	One out of every 4 (24%) NGOs said
that 76% or more of their operations
are overseas
•	One in 5 (19%) have more than 75%
of staff based overseas
Clements Insight
“Setting up new operations
or responding to unexpected
catastrophes is inherently
risky precisely because of the
unknown factors. But these are
risks – when properly assessed
and mitigated – that are worth
taking because of the benefits
they can deliver on the ground
and to an organization’s
bottom line.”
Kevin Sargeant, Director of
Sales, London
Even with the right plans and projects,
we have no control over many of the
external factors that can lead to supply
chain or business interruptions, or
threaten our people or property.
DISTANCE MANAGEMENT AND BUSINESS INTERRUPTION
Insur
disrupti
Labo
Preparedness
8.6
13.6 27.4
Low
s most vulnerable and at risk of kidnap?
India
SE
Asia
Libya/N
th
Africa
Am
erica
8.6 8.1 6.7 6.4 4.8
Australia
Africa
M
iddle
East
South
Am
erica
Asia
Europe
61.9
47.9
40.7
29
21.7
17.4
Main overseas operating region %
Per
Europe
M
iddle
East
South
Am
erica
Asia
Africa
Australia
MAIN OVERSEAS OPERATING REGION %
terrorism
Insurrection
or
disruption
relted
Labourstrikes
C
urrency
D
em
os
on
Protests
on
20.7 19.5 18.8
12.4
10.2 9.8 8.6
What aspect of political/labor unrest do you think is most like
Where are employees most vulnerable and at risk of kidnap?
India
SE
Asia
Libya/N
th
Africa
Sth
Am
erica
H
onduras,EI
O
therM
iddle
Syria
43.1
10.7 11.7
8.6 8.1 6.7 6.4 4.8
Syria,Afghanistan,IraqO
therM
iddle
East
H
onduras,ElSalvador,
M
exico,Latin
Am
erica
South
Am
erica
AfricaLibya/N
orth
Africa
South
EastAsia
India,Pakistan,South
Asia
WHERE ARE EMPLOYEES MOST
VULNERABLE AND AT RISK OF KIDNAP?
KIDNAP AND RANSOM CONCERN
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Business interruption insurance
Twenty nine percent claim that their biggest losses abroad
were due to business interruptions – and only 1 in 4 (25%) said
they were most prepared for such events.
Even with robust strategies and dedicated people in place,
businesses in overseas markets sometimes simply must cease
operations for a period of time.
But organizations can mitigate resulting losses by putting the
right, targeted insurance in place that will compensate for lost
income and possibly, after a waiting period, wages for staff
that can not complete their work as a result of a business
interruption event. (Typically, this does not set-in straight away).
As our operational landscapes change – and not all changes
are welcome – so our historic approach to insurance may not
suit our current needs. Organizations can find that historically
reliable insurance policies have exclusions that turn in today’s
climate from safety net to liability.
Our survey represents world leaders in their fields. They
recognize that risk is a dynamic component of any enterprise,
and that their challenge is to achieve sustainable and durable
growth in the face of acceptable risk.
And yet in the 12 months leading to the survey, spend on
business interruption insurance in this area decreased or stayed
the same for 69% of these same organizations.
Keeping distant staff at the heart of your operations
Our survey highlights that keeping any business or activity
operational across long distances is complex.
Organizations have a duty of care to protect employees
regardless of where they work. But do these large distances
make fulfilling that obligation almost impossible?
•	Almost 1 in 3 (29%) of those surveyed have operations in
the Middle East
•	And yet 54% identified that region as most dangerous for
staff
•	Just under 1 in 8 (7.6% – a small minority, but still too high)
said that they had experienced kidnap and ransom issues
since 2010
Operating globally creates some very particular challenges for
an organization and what it can accomplish. This may, in part,
explain why over 1 in 4 respondents (27%) agreed that
risk concerns had caused their organization to delay or even
abandon completely global expansion over the last
12 months.
Changing plans can be costly for an organization, and have a
critical impact on staff on-the-ground, as well as devastating
consequences on the many large at-risk populations that rely
on humanitarian aid organizations just to survive.
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Sometimes the worst happens. If you are suddenly faced with a
sick or injured colleague abroad, you need a rapid response and, if
necessary, a door-to-door transfer service, delivering the best care
and treatment available. Providing medical care for employees has
been a fundamental component of how companies, particularly in
the US, demonstrate their commitment to employee well-being. This
carries overseas and respondents ranked it as the area where they
felt ‘most prepared’.
Personnel at 1 in 6 organizations (17%) had experienced medical
needs or had work-related accidents in the previous year. And 1 in 4
organizations (23%) reported medical-linked losses since 2010.
These findings are not inconsistent with similar claims for a
domestically-based organization.
More survey respondents (just over 32%) say that they are,
nonetheless, most prepared for medical and accident emergencies
than say they are concerned by the prospect of them (21% – one
third fewer – say it is their greatest concern). For international
organizations a proper medical plan typically includes medical
evacuation as a standard protocol, which most of the ‘highly
prepared’ organizations have adopted.
Clements Insight
“Providing medical coverage is
the most personal of insurance
policies as it can mean life or
death to an employee or a family
member. While it may not be the
most newsworthy, it is the policy
that has to be priority number
one – with the right features
for your overseas employees as
so many members of staff are
affected day to day.”
Sergio Sanchez, Senior Director
of Marketing, Washington, DC
KEY FINDINGS
MEDICAL AND ACCIDENT COVERAGE, AND DISEASE
Greatest concern
Most prepared
medical and accident coverage
0 20 40 60 80 100
Preparedness
Perception
Low High
6.4
10.2 28.6
34.3
20.5
3.3
5.2 19.8 39.3
32.4
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KEY FINDINGS
Clements Insight
“For every organization operating
today, it is prudent to look at cyber
exposure and how to transfer risks.
The financial costs are really just
the tip of the iceberg. When a
cyber attack steals customer data
or a humanitarian organization’s
donor data, it erodes trust which
is the most critical element of a
relationship. Being prepared can
demonstrate the amount of respect
you have for all your organizations’
stakeholders.”
Scott Lockman,
Director of Commercial Insurance,
Washington, DC
This year, again, there have been high profile hacking cases
involving major blue chip companies. JP Morgan, Sony and others
have lost billions of dollars in stolen funds and the resulting
reparation, not counting loss of reputation and customer trust, will
impact future revenues.
But smaller organizations are also at risk: approaching half (45%)
of organizations with under 250 employees are at risk of cyber
attack, with around one third (34%) of actual cyber incidents in
2014 affecting such organizations according to the Symantec
2015 Internet Security Threat Report.
CYBER LIABILITY
Series 1
Preparedness
Perception
Low High
7.1
9.8 21.4 34.3 27.4
6.9
12.1
28.3
33.8
18.8
Greatest concern
Most prepared
cyber liability
Perception
10.7
14
20.2 33.1
21.9
Greatest concern
terrorism
Property
dam
Le
Given this context, our survey makes for
sobering reading:
•	More than 1 in 5 (22%) reported losses in the past 5 years due
to cyber crime
•	Almost one third (31%) say their organization has experienced
a cyber risk in the previous 12 months
•	Over 1 in 4 (27%) say cyber attack is their greatest concern
(24% of NGOs, and 29% other organizations)
•	And yet fewer than 1 in 5 (19%) say they are most prepared
against cyber liability and almost two thirds of respondents
(64%) say that their insurance spend in this area has decreased
or stayed the same this year
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High
27.4
18.8
concern
repared
21.9
16
High
concern
repared
25.2
24.5
18.6
Greatest concern
Kidnap
and
ransom
Shipping
losses
(land
orsea)
Terrorism
C
yberterrorism
/data
hacking
Personnelm
edicalneeds
Political/laborunrest
Business
interruption
Property
dam
age
orloss
34
29
24 23.1 22.1
19.8 17.9
7.6
Property
Bus Interr
Med/Accident
Climate
Leg  Reg
Low High
9.8 13.3 25.5 31 20.5
6.9 12.1 28.1 31.2 21.7
6.4 10.2 28.6 34.3 20.5
16.7 21.4 27.6 24 10.2
4 6.7 27.9 39 22.4
Property
dam
age
orloss
Business
interruption
Political/laborunrest
Personnelm
edical
needs/accidents
due
to
w
ork-related
injuries
C
yberterrorism
/data
hacking
Terrorism
Shipping
losses
(land
orsea
including
custom
s)
Kidnap
and
ransom
Clements Insight:
“We should all be ambitious in protecting our
assets at the same time as we strive to grow
our activities or extend our impact. They are
not mutually exclusive. But we do need to
ask ourselves the big ‘what if…?’ questions –
identifying and evaluating the risks we might face,
and then putting the right measures in place to
track, control and review performance over the
long-term, and to protect against outside events.
This is crucial to good business practice, and
is even more important when we are operating
in different time zones with individuals and
organizations that are an ocean away. Resources
are available to organizations to help them
achieve their goals. It is Clements’ goal to be a
partner to our client organizations – not just a
sales shop for insurance; to help ask the right
questions that help shield the organization from
the next challenge.”
Dan Tuman, VP of Sales, Washington DC
Property insurance
One in 3 (34%) of those surveyed claim that their
biggest overseas losses over the last 5 years
have been due to property damage and loss. It
ranked number 1 of all loss areas. But only 1 in 5
respondents (21%) identified risk to property as
their biggest concern.
It makes sense that the overall biggest threat that
potentially clouds the horizon for most companies
is any perceived or actual threat to their finances -
cash, assets and property, most usually in the form
of fleets, raw materials that need to be moved
cross borders, processing plants or factories, or
finished goods for global distribution. Investment
in such infrastructure carries high risk.
Many organizations still operate under the
mistaken belief that insurance for one potential
liability will cover them for others: that property
insurance will, for example, cover lost income and
fixed costs due to supply chain disruptions.
Not so. Typically, property insurance only includes
reimbursement costs for assets.
KEY FINDINGS
Different organizations rightly have different priorities, based
on their business strategies and experience. This helps define
the business decisions they make. Past experience is a good
indicator of where they should concentrate on building better risk
mitigation plans.
PROPERTY DAMAGE
1 IN 3 (34%) REPORTED
SIGNIFICANT PROPERTY
DAMAGE OR LOSS IN THE
PAST 5 YEARS
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Change is good, but…
The evidence clearly shows that these global risks
are real and present. They materialize, morph and
then they move. Disease can be airborne. A peaceful
country can erupt with protests on the street to
express dissatisfaction with the government. A
European recession will impact manufacturing in
the US. Tremors from an earthquake in China can,
metaphorically, be felt not just in Asia but in Africa and
Australia. They are beyond our control and, hopefully,
may never happen, but it is still imperative that we be
prepared to face them all.
And so while working across a number of sites around
the globe can deliver many benefits – it is not easy.
Since company directors and charity trustees have
unlimited liability for what they do or do not do, going
it alone is not to be recommended.
LOOKING AHEAD
Globalization has provided enormous benefits to millions of
people, but the ever-changing climate of exposure means your
organization needs to be assessing all aspects of its operations
regularly. And with a large minority of respondents (27%) saying
that they had delayed or cancelled global expansion plans in the
12 months leading up to our survey, this assessment must include
your insurance coverage.
Change is good, and…
As the insurance landscape evolves – cyber liability is
just one relatively modern but increasingly challenging
driver of change – traditional approaches to insurance
may not suit your needs. Organizations may find that,
when the crunch arrives, their insurance policies have
exclusions and what once looked like a bargain
policy now in fact means that in reality, you have
inadequate coverage.
Time for action
Global managers understand these realities, but may
need assistance translating this understanding into
policies that protect staff and operations in multiple
countries. This help does exist and is a crucial part of
your future effectiveness and success. The gains far
outweigh the costs in this world where increased risk is
the new normal.
Clements 2nd Risk Index Report Nov 2015-single.indd 18 09/02/2016 09:43
19clements.com
Clements Worldwide conducted an online survey from October
to November 2015, targeting executives at multinational
organizations and non-governmental organizations (NGOs)
who are responsible for global risk management within
their organization.
WHO IS THE RISK INDEX IS FOR?
SO WHAT TYPES OF ORGANIZATION TOOK PART?
Contributions were received from 420 respondents,
were analyzed, and the key findings are presented in
the second Clements Worldwide Risk Index.
Our aim is to offer fresh thinking and insight for
those global risk managers who helped us produce
the Index, and others like them, to help them be
more prepared for the challenges of working in high-
risk climates.
51%
Contributors ranged from
small privately owned
companies to large
Stock Exchange-listed
multinationals; half of the
organizations have annual
revenues exceeding US$50m
18%
19%
61%
73%
24%
Nearly 1 in 5 have more than
75% of staff based abroad;
and over 95% have at least
10% of their staff working out
of overseas locations
Almost all respondents
conducted some business
activity outside their home
country; around 1 in 5
contract more than 75% of
their business overseas
Approaching two thirds
employ more than 1,000 full-
time staff; 93% have at least
100 full-time employees
Three quarters have their HQ
situated in North America;
1 in 8 contributors are
headquartered in Europe
1 in 4 NGOs taking part in
the survey operate in the
Middle East region
Clements 2nd Risk Index Report Nov 2015-single.indd 19 09/02/2016 09:43
20
4
2
5
1
5
2
10
7
8
9
4
8
6
4
6
9
13
15
8
If you would like to be on the mailing list for the next survey,
please contact: Patricia Loria at ploria@clements.com.
WORLD MAP HOTSPOTS
TOP COUNTRIES FOR
CORRUPTION:
North Korea
Somalia
Sudan
Central African
Republic
Afghanistan
Equatorial Guinea
Iraq
Libya
Myanmar
Russia
South Sudan
Source: Verisk Maplecroft
HIGHEST KIDNAP
ZONES:
Mexico
Libya
South China Sea
Iraq
Mali
Lebanon
Syria
Afghanistan
DR Congo
Brazil
Source: Unity Resources
Group and HCC Crisis Monitor
TOP 10 HUMANITARIAN
CRISES OF 2015:
Syria refugees
Nepal earthquake
Iraq displacement
West Africa Ebola
South Sudan conflict
Somalia drought
Guatemala
El Salvador
Honduras
Central African
Republic violence
Source: WorldVision
2
1
4
3
6
5
8
7
10
9
11
2
1
4
3
6
5
8
7
10
9
2
1
4
3
6
5
8
7
10
9
Central
American
drought
Clements 2nd Risk Index Report Nov 2015-single.indd 20 09/02/2016 09:43
21clements.com
COUNTRIES WITH
EXTREME POLITICAL
RISK (NOT RANKED):
Yemen
Syria
Iraq
Afghanistan
Central African
Republic
Somalia
North Korea
Source: RiskMap 2015
2
1
4
3
6
5
7
COUNTRIES WITH HIGH
POLITICAL RISK
(NOT RANKED):
Iran
Pakistan
Ukraine
Venezuela
Thailand
Argentina
Myanmar
Nepal
Cuba
Tajikistan
Krygyzstan
Uzbekistan
Bolivia
Georgia
Haiti
Source: RiskMap 2015
2
1
4
3
6
5
8
7
10
9
11
12
14
13
15
HIGHEST PREVENTIVE PRIORITIES
FOR US LAWMAKERS FOR 2016 (NOT RANKED):
Source: Council on Foreign Relations,
Preventative Priorities Survey
2
1
4
3
6
5
7
8
10
9
Civil War in Syria
Physical attack on US soil
Military provocation from North Korea
Refugee crisis in the EU
Political fracturing in Libya
Israeli/Palestinian conflict
Political instability in Turkey
Cyber attack on US critical infrastructure
Increased violence in Afghanistan
Sunni – Shiite fracturing in Iraq and beyond
7
9
6
3
10
1
5
1
6
5
2
3
4
7
3
2
8
7
4
6
9
10
5 6
1
3
2
1
2
3
5
11
10
12
8
7
8
6
4 11
2
10
7
5
9
1
3
14
Clements 2nd Risk Index Report Nov 2015-single.indd 21 09/02/2016 09:43
CLEMENTS.COM
WASHINGTON, DC
ONE THOMAS CIRCLE NW, 8TH FLOOR
WASHINGTON, DC 20005 USA
P. +1.202.872.0060
800.872.0067
LONDON
40 LIME STREET
LONDON, UK EC3M 7AW
P. +44 (0) 33 0099 0104
DUBAI
THE GATE PRECINCT
BUILDING 3 - DIFC
LEVEL 5, OFFICE 509
PO BOX 30613 DUBAI, UAE
P. +971 (0)4 375 4758
INFO@CLEMENTS.COM
Clements 2nd Risk Index Report Nov 2015-single.indd 22 09/02/2016 09:43

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Clements Risk Index Reveals Top Concerns: Terrorism and Business Interruption

  • 1. CLEMENTS WORLDWIDE RISK INDEX WINTER/SPRING 2016 Clements 2nd Risk Index Report Nov 2015-single.indd 1 09/02/2016 09:43
  • 2. Clements 2nd Risk Index Report Nov 2015-single.indd 2 09/02/2016 09:43
  • 3. 1clements.com TABLE OF CONTENTS EXECUTIVE SUMMARY.........................................................................................................................................5 KEY FINDINGS........................................................................................................................................................7 POLITICAL AND LABOR UNREST...................................................................................................................................7 TERRORISM............................................................................................................................................................9 DISTANCE MANAGEMENT AND BUSINESS INTERRUPTION...................................................................................................10 MEDICAL AND ACCIDENT COVERAGE, AND DISEASE..........................................................................................................13 CYBER LIABILITY.....................................................................................................................................................15 PROPERTY DAMAGE.................................................................................................................................................17 LOOKING AHEAD..................................................................................................................................................18 WHO IS THE RISK INDEX IS FOR? .................................................................................................................19 WORLD MAP HOTSPOTS................................................................................................................................... 20 Clements 2nd Risk Index Report Nov 2015-single.indd 1 09/02/2016 09:43
  • 4. 2 The Clements Worldwide Risk Index is conducted bi-annually to gauge changes in risk perception (what concerns respondents most) versus the reality of what type of insurance claims are being filed and what risks organizations are spending the most time evaluating. This is a crucial distinction, because what we think is the case, often – when looked at more objectively – is not. This is not always the fault of the risk manager. Many risk professionals and executives, particularly at smaller organizations, may not have the skills to prepare for emerging risks and do not know where to access resources to help them. TOP 5 RANKING ‘LARGEST LOSSES’ 1PROPERTY DAMAGE: 34% POLITICAL AND LABOR UNREST: 24% 3 2BUSINESS INTERRUPTION/ SUPPLY CHAIN: 29% 5 4PERSONNEL MEDICAL NEEDS: 23% CYBER LIABILITY: 22% Clements 2nd Risk Index Report Nov 2015-single.indd 2 09/02/2016 09:43
  • 5. 3clements.com 1 TOP 5 RANKING ‘MOST CONCERNED’ ABOUT: TOP 5 RANKING ‘MOST PREPARED’ FOR: CYBER LIABILITY: 27% BUSINESS INTERRUPTION/ SUPPLY CHAIN: 22% 3 2TERRORISM: 22% 4 4PERSONNEL MEDICAL NEEDS: 21% PROPERTY DAMAGE LOSS: 21% 1 3 2 BUSINESS INTERRUPTION/ SUPPLY CHAIN: 25% SHIPPING LOSS: 30% PERSONNEL MEDICAL NEEDS: 32% 5 4CHANGE IN LEGISLATION: 22% POLITICAL AND LABOR UNREST: 20% Clements 2nd Risk Index Report Nov 2015-single.indd 3 09/02/2016 09:43
  • 6. 4 EXECUTIVE SUMMARY The new 2016 Winter/Spring edition of the Clements Worldwide Risk Index (CWRI) exposes major trends and emerging risks for individuals and organizations around the world. Cyber liability remains a key concern for global firms, but the threat of terrorism is now significantly more pronounced for organizations and individuals, with 22% of respondents now identifying it as the ‘greatest concern’, double the figure registered in the previous 2015 Summer/Fall Clements Worldwide Risk Index edition. Below are the key takeaways from this edition of the Clements Worldwide Risk Index: 1 The marked increase in organizational concern regarding terrorism, political violence and commercial/personal losses abroad can be tied to the growing frequency, yet unpredictability of attacks both against businesses themselves and in locations where businesses operate. Concern over business interruptions was also registered by 22% of respondents, which can be tied to many of these same trends regarding unpredictability. Even before the terror attacks in France, Mali and San Bernardino, among others, concern over terrorism across NGOs, international organizations and individuals worldwide grew significantly. Echoing the results seen in the latest CWRI, the Foreign Affairs Council reports that their sources list more attacks on US soil as a top concern, reflecting today’s reality that terrorist activities may occur anywhere, at any time. Terrorism and political violence represent increased concerns for international organizations, their assets and their personnel abroad 2 Familiarity with certain risk is helpful, but better preparation reported as key On a more positive note, survey respondents also related their increasing adaptation to the changing global environment, with preparation against risks for political and labor unrest climbing from 12% in the last 2015 CWRI to 20% in the most recent survey. That means organizations and individuals are more aware of their international insurance needs, and are planning accordingly. Also, strong correlation is seen between the risks respondents report being ‘most prepared’ for, and those that they indicate generate higher losses. Thirty- two percent of respondents claim to be most prepared for personnel medical risks, while 25% say they are most prepared for business interruption. The same respondents also ranked them among the top five loss-generating risks. This demonstrates risk managers’ familiarity with those risks as well as their rather manageable nature. For example, organizations with employees travelling in high-risk markets face unique health challenges, which may explain why they rank personnel medical risks as fourth in the list of top loss-generating risks. Risk managers, typically along with their HR colleagues, are equipped to manage this risk and feel most prepared to do so. Given that losses due to medical-related expenses went from being ranked first at 30% in 2015, to fourth at 23% in our new survey, better preparation and the right international health insurance coverage clearly help lower relative costs. Clements 2nd Risk Index Report Nov 2015-single.indd 4 09/02/2016 09:43
  • 7. 5clements.com CONCLUSIONOperating abroad can be very costly to professionals and international organizations if proper measures are not undertaken to safeguard against increasing risks. Furthermore, their projects and missions overseas – among those the work of humanitarian groups and international aid and development teams, with resulting support for their beneficiaries – can be severely affected. The following pages offer information that may provide further insights and discussion points to address with global managers, in order to help protect individuals and organizational assets abroad. And as a leading international insurer providing global solutions to expats and international companies since 1947, Clements Worldwide can also help. 5clements.com “A relatively stable nation today may – by tomorrow – face political or economic challenges that spark a period of upheaval and unrest locally, nationally and even globally. Awareness of these possibilities among corporate decision-makers is not enough: we need to take affirmative action now so that we are ready to respond practically to these events and can react quickly and decisively on behalf of our people there on the ground, and our shareholders and other stakeholders.” Chris Beck, President, Washington, DC Clements Insight: Cyber-attacks, including corporate data-hacking, and the subsequent liability that may follow, can have massive financial implications for international organizations. According to recent reports, a global bank lost around US $1 billion in 2015, from one single foreign cyber-attack. The exogenous, potentially catastrophic nature of this risk, and the major liability consequences that it may carry for international organizations are reflected in the respondents’ ranking of this risk as the top concern in our survey. Separately but along the same lines, CWRI respondents highlighted with their answers that the costs of political and election upheaval as well as economic demonstrations are real. Based on their own recent historic experience, 1 out of 4 (24%) respondents said their organization had reported losses for political and labor unrest in the previous 5 years, while 1 in 6 (16%, but 25% of NGOs) experienced major political violence incidents last year. But the message from international insurers about political violence and related risks is nonetheless getting across, and respondents are becoming better prepared against them. In the last 2015 CWRI survey, 12% stated were very prepared for political unrest. This time, 20% of respondents indicated so, reflecting closer management and better preparation for this type of risk. Survey respondents ranked property-related claims as the largest category for losses. Losses of corporate property can be attributed to a variety of causes including terror attacks, riots, employee conduct, or natural disaster. Therefore, while risk managers appear rather comfortable managing plans that protect against medical exposures, the same is not apparently the case when it comes to the protection of commercial property abroad. Organizations have an interest in understanding how international property can be lost or damaged, and must act more decisively in securing protection against that. Expert insurance assistance can be a significant asset for an international manager in this area. The most telling argument that international risks are affecting global business operations is that 1 in 4 (27%) international organizations reported actually delaying or cancelling global expansion plans in the last year due to unforeseen risks emerging, up from 21% of respondents in the 2015 CWRI. More importantly, around 2 out of 5 respondents (38%) now claim that international risks facing their organization had increased over the previous year. Needless to say, more needs to be done to better understand and manage those international risks if individuals and organizations hope to continue expanding operations overseas. 3 4 Cyber liability and social unrest risks remain major risk factors Protect property abroad! 5 ‘Business as usual’ is a thing of the past For more information visit www.clements.com Clements 2nd Risk Index Report Nov 2015-single.indd 5 09/02/2016 09:43
  • 8. 6 Clements 2nd Risk Index Report Nov 2015-single.indd 6 09/02/2016 09:43
  • 9. 7clements.com KEY FINDINGS Political unrest is standard in today’s global geo-political environment: airline executives in France were physically mistreated by their own disgruntled workers this summer; in South Korea, the president faced calls to resign from widespread street protests as she tried to modernize labor laws; and polio workers in Pakistan, funded by Rotary International and the Bill and Melinda Gates Foundation, face opposition to their vaccination work, with daily physical intimidation and up to 70 reported deaths since 2012. These events can – and do – happen anywhere. Our survey highlighted political/election protests (21%) and economic demonstrations (20% – and for many, related to anti- austerity or staff cutbacks) as major areas of concern. One in 4 (24%) stated their organization had reported losses for political and labor unrest in the previous 5 years, and around 1 in 6 (16%) had experienced major political violence incidents in the 12 months leading to the survey. Despite this, more than three quarters (77%) reported that insurance spend in this area had decreased or stayed the same this year. Clements Insight “The threat is everywhere, and it is constant. One in 5 respondents stated that they were most prepared for political or labor unrest. Of course this means that, in reality, that 4 in 5 are less prepared than the current nature of this unrest suggests they ought to be given what we see all around us regarding protests over elections, concerns over currency manipulations, and general civil disobedience stemming from frustration over income inequality.” Chris Baker, Director of Sales, Dubai POLITICAL AND LABOR UNREST Series 1 What aspect of political/labor unrest do you think is most likely? Preparedness Perception Low High 7.1 13.1 28.6 33.6 17.6 4.3 9.8 27.1 38.6 20.2 Greatest concern Most prepared political/labor unrest Series terrorism Insurrection or disruption relted Labourstrikes C urrency D em os on Protests on 20.7 19.5 18.8 12.4 10.2 9.8 8.6 What aspect of political/labor unrest do you think is most likely? Preparedness Perception Low High 7.1 13.1 28.6 33.6 17.6 4.3 9.8 27.1 38.6 20.2 Greatest concern Most prepared political/labor unrest Where are employees most vulnerable and at risk of kidnap? India E Asia ya/N th Africa m erica as,EI M iddle Syria 43.1 10.7 11.7 8.6 8.1 6.7 6.4 4.8 Asia Europe 61.9 47.9 Main overseas o WHAT ASPECT OF POLITICAL/ LABOR UNREST DO YOU THINK IS MOST LIKELY? Protests on elections orpoliticalenvironm ent D em onstrations on econom ic dow nturns C urrency challenges Laborstrikes D isruption related to refugees/m igrants Insurrection orongoing w ar Terrorism Clements 2nd Risk Index Report Nov 2015-single.indd 7 09/02/2016 09:43
  • 10. 8 Clements 2nd Risk Index Report Nov 2015-single.indd 8 09/02/2016 09:43
  • 11. 9clements.com KEY FINDINGS More than 10,000 terrorist attacks occur every year around the world, over 7,000 ending in death, injury or kidnapping. One in 10 respondents to the Summer 2015 Clements Worldwide Risk Index rated terrorism as their biggest concern – this has more than doubled this time to 22%. But despite this major shift in the last 6 months, still only 16% said they were as prepared for it as they could be. Recent events in Paris are a reminder that acts of terror happen in the places we go: workplaces, concert halls, sports stadiums, restaurants and bars. We live global lives. We run global organizations. Our families, friends, colleagues, neighbors do too: 1 in 5 respondents reported losses due to terrorism since 2010. TERRORISM Series 1 Preparedness Perception Low High 7.1 9.8 21.4 34.3 27.4 6.9 12.1 28.3 33.8 18.8 Greatest concern Most prepared cyber liability Preparedness Perception 10.7 14 20.2 33.1 21.9 8.6 13.6 27.4 34.5 16 Low High Greatest concern Most prepared terrorism 1.9 47.9 40.7 29 21.7 17.4 overseas operating region % Perception 12.6 19 25.2 24.5 Greate B Property dam aP Bu Med/A C Leg Clements Insight “When the U.S. State Department puts out a worldwide travel advisory, organizations sit up and take notice. We all have a duty of care to protect our employees from harm, but it is impossible to accurately predict where this harm could next occur. Those at the highest levels of organizations must prepare for the worst in order to mitigate the extent of damage when it occurs.” Smita Malik, VP of Special Risks and Programs, Washington, DC We must not give in to terrorism. And we can prepare for its consequences. Clements 2nd Risk Index Report Nov 2015-single.indd 9 09/02/2016 09:43
  • 12. Low High 7.1 9.8 21.4 34.3 27.4 6.9 12.1 28.3 33.8 18.8 Greatest concern Most prepared cyber liability 10.7 14 20.2 33.1 21.9 8.6 13.6 27.4 34.5 16 Low High Greatest concern Most prepared terrorism Australia a 1.7 17.4 Perception 12.6 19 25.2 24.5 18.6 Low High Greatest concern Shipping los Ter C yberterrorism /data hacking Personnelm edicalneeds Political/laborunrest Business interruption Property dam age orloss 34 29 24 23.1 22.1 Property Bus Interr Med/Accident Climate Leg Reg Low 9.8 13.3 25.5 6.9 12.1 28.1 6.4 10.2 28.6 16.7 21.4 4 6.7 27.9 10 KEY FINDINGS This survey is focused on those companies with far flung operations: • One out of every 4 (24%) NGOs said that 76% or more of their operations are overseas • One in 5 (19%) have more than 75% of staff based overseas Clements Insight “Setting up new operations or responding to unexpected catastrophes is inherently risky precisely because of the unknown factors. But these are risks – when properly assessed and mitigated – that are worth taking because of the benefits they can deliver on the ground and to an organization’s bottom line.” Kevin Sargeant, Director of Sales, London Even with the right plans and projects, we have no control over many of the external factors that can lead to supply chain or business interruptions, or threaten our people or property. DISTANCE MANAGEMENT AND BUSINESS INTERRUPTION Insur disrupti Labo Preparedness 8.6 13.6 27.4 Low s most vulnerable and at risk of kidnap? India SE Asia Libya/N th Africa Am erica 8.6 8.1 6.7 6.4 4.8 Australia Africa M iddle East South Am erica Asia Europe 61.9 47.9 40.7 29 21.7 17.4 Main overseas operating region % Per Europe M iddle East South Am erica Asia Africa Australia MAIN OVERSEAS OPERATING REGION % terrorism Insurrection or disruption relted Labourstrikes C urrency D em os on Protests on 20.7 19.5 18.8 12.4 10.2 9.8 8.6 What aspect of political/labor unrest do you think is most like Where are employees most vulnerable and at risk of kidnap? India SE Asia Libya/N th Africa Sth Am erica H onduras,EI O therM iddle Syria 43.1 10.7 11.7 8.6 8.1 6.7 6.4 4.8 Syria,Afghanistan,IraqO therM iddle East H onduras,ElSalvador, M exico,Latin Am erica South Am erica AfricaLibya/N orth Africa South EastAsia India,Pakistan,South Asia WHERE ARE EMPLOYEES MOST VULNERABLE AND AT RISK OF KIDNAP? KIDNAP AND RANSOM CONCERN Clements 2nd Risk Index Report Nov 2015-single.indd 10 09/02/2016 09:43
  • 13. 11clements.com 11clements.com Business interruption insurance Twenty nine percent claim that their biggest losses abroad were due to business interruptions – and only 1 in 4 (25%) said they were most prepared for such events. Even with robust strategies and dedicated people in place, businesses in overseas markets sometimes simply must cease operations for a period of time. But organizations can mitigate resulting losses by putting the right, targeted insurance in place that will compensate for lost income and possibly, after a waiting period, wages for staff that can not complete their work as a result of a business interruption event. (Typically, this does not set-in straight away). As our operational landscapes change – and not all changes are welcome – so our historic approach to insurance may not suit our current needs. Organizations can find that historically reliable insurance policies have exclusions that turn in today’s climate from safety net to liability. Our survey represents world leaders in their fields. They recognize that risk is a dynamic component of any enterprise, and that their challenge is to achieve sustainable and durable growth in the face of acceptable risk. And yet in the 12 months leading to the survey, spend on business interruption insurance in this area decreased or stayed the same for 69% of these same organizations. Keeping distant staff at the heart of your operations Our survey highlights that keeping any business or activity operational across long distances is complex. Organizations have a duty of care to protect employees regardless of where they work. But do these large distances make fulfilling that obligation almost impossible? • Almost 1 in 3 (29%) of those surveyed have operations in the Middle East • And yet 54% identified that region as most dangerous for staff • Just under 1 in 8 (7.6% – a small minority, but still too high) said that they had experienced kidnap and ransom issues since 2010 Operating globally creates some very particular challenges for an organization and what it can accomplish. This may, in part, explain why over 1 in 4 respondents (27%) agreed that risk concerns had caused their organization to delay or even abandon completely global expansion over the last 12 months. Changing plans can be costly for an organization, and have a critical impact on staff on-the-ground, as well as devastating consequences on the many large at-risk populations that rely on humanitarian aid organizations just to survive. Clements 2nd Risk Index Report Nov 2015-single.indd 11 09/02/2016 09:43
  • 14. 12 Clements 2nd Risk Index Report Nov 2015-single.indd 12 09/02/2016 09:43
  • 15. 13clements.com Sometimes the worst happens. If you are suddenly faced with a sick or injured colleague abroad, you need a rapid response and, if necessary, a door-to-door transfer service, delivering the best care and treatment available. Providing medical care for employees has been a fundamental component of how companies, particularly in the US, demonstrate their commitment to employee well-being. This carries overseas and respondents ranked it as the area where they felt ‘most prepared’. Personnel at 1 in 6 organizations (17%) had experienced medical needs or had work-related accidents in the previous year. And 1 in 4 organizations (23%) reported medical-linked losses since 2010. These findings are not inconsistent with similar claims for a domestically-based organization. More survey respondents (just over 32%) say that they are, nonetheless, most prepared for medical and accident emergencies than say they are concerned by the prospect of them (21% – one third fewer – say it is their greatest concern). For international organizations a proper medical plan typically includes medical evacuation as a standard protocol, which most of the ‘highly prepared’ organizations have adopted. Clements Insight “Providing medical coverage is the most personal of insurance policies as it can mean life or death to an employee or a family member. While it may not be the most newsworthy, it is the policy that has to be priority number one – with the right features for your overseas employees as so many members of staff are affected day to day.” Sergio Sanchez, Senior Director of Marketing, Washington, DC KEY FINDINGS MEDICAL AND ACCIDENT COVERAGE, AND DISEASE Greatest concern Most prepared medical and accident coverage 0 20 40 60 80 100 Preparedness Perception Low High 6.4 10.2 28.6 34.3 20.5 3.3 5.2 19.8 39.3 32.4 Clements 2nd Risk Index Report Nov 2015-single.indd 13 09/02/2016 09:43
  • 16. 14 Clements 2nd Risk Index Report Nov 2015-single.indd 14 09/02/2016 09:43
  • 17. 15clements.com KEY FINDINGS Clements Insight “For every organization operating today, it is prudent to look at cyber exposure and how to transfer risks. The financial costs are really just the tip of the iceberg. When a cyber attack steals customer data or a humanitarian organization’s donor data, it erodes trust which is the most critical element of a relationship. Being prepared can demonstrate the amount of respect you have for all your organizations’ stakeholders.” Scott Lockman, Director of Commercial Insurance, Washington, DC This year, again, there have been high profile hacking cases involving major blue chip companies. JP Morgan, Sony and others have lost billions of dollars in stolen funds and the resulting reparation, not counting loss of reputation and customer trust, will impact future revenues. But smaller organizations are also at risk: approaching half (45%) of organizations with under 250 employees are at risk of cyber attack, with around one third (34%) of actual cyber incidents in 2014 affecting such organizations according to the Symantec 2015 Internet Security Threat Report. CYBER LIABILITY Series 1 Preparedness Perception Low High 7.1 9.8 21.4 34.3 27.4 6.9 12.1 28.3 33.8 18.8 Greatest concern Most prepared cyber liability Perception 10.7 14 20.2 33.1 21.9 Greatest concern terrorism Property dam Le Given this context, our survey makes for sobering reading: • More than 1 in 5 (22%) reported losses in the past 5 years due to cyber crime • Almost one third (31%) say their organization has experienced a cyber risk in the previous 12 months • Over 1 in 4 (27%) say cyber attack is their greatest concern (24% of NGOs, and 29% other organizations) • And yet fewer than 1 in 5 (19%) say they are most prepared against cyber liability and almost two thirds of respondents (64%) say that their insurance spend in this area has decreased or stayed the same this year Clements 2nd Risk Index Report Nov 2015-single.indd 15 09/02/2016 09:43
  • 18. 16 Clements 2nd Risk Index Report Nov 2015-single.indd 16 09/02/2016 09:43
  • 19. 17clements.com High 27.4 18.8 concern repared 21.9 16 High concern repared 25.2 24.5 18.6 Greatest concern Kidnap and ransom Shipping losses (land orsea) Terrorism C yberterrorism /data hacking Personnelm edicalneeds Political/laborunrest Business interruption Property dam age orloss 34 29 24 23.1 22.1 19.8 17.9 7.6 Property Bus Interr Med/Accident Climate Leg Reg Low High 9.8 13.3 25.5 31 20.5 6.9 12.1 28.1 31.2 21.7 6.4 10.2 28.6 34.3 20.5 16.7 21.4 27.6 24 10.2 4 6.7 27.9 39 22.4 Property dam age orloss Business interruption Political/laborunrest Personnelm edical needs/accidents due to w ork-related injuries C yberterrorism /data hacking Terrorism Shipping losses (land orsea including custom s) Kidnap and ransom Clements Insight: “We should all be ambitious in protecting our assets at the same time as we strive to grow our activities or extend our impact. They are not mutually exclusive. But we do need to ask ourselves the big ‘what if…?’ questions – identifying and evaluating the risks we might face, and then putting the right measures in place to track, control and review performance over the long-term, and to protect against outside events. This is crucial to good business practice, and is even more important when we are operating in different time zones with individuals and organizations that are an ocean away. Resources are available to organizations to help them achieve their goals. It is Clements’ goal to be a partner to our client organizations – not just a sales shop for insurance; to help ask the right questions that help shield the organization from the next challenge.” Dan Tuman, VP of Sales, Washington DC Property insurance One in 3 (34%) of those surveyed claim that their biggest overseas losses over the last 5 years have been due to property damage and loss. It ranked number 1 of all loss areas. But only 1 in 5 respondents (21%) identified risk to property as their biggest concern. It makes sense that the overall biggest threat that potentially clouds the horizon for most companies is any perceived or actual threat to their finances - cash, assets and property, most usually in the form of fleets, raw materials that need to be moved cross borders, processing plants or factories, or finished goods for global distribution. Investment in such infrastructure carries high risk. Many organizations still operate under the mistaken belief that insurance for one potential liability will cover them for others: that property insurance will, for example, cover lost income and fixed costs due to supply chain disruptions. Not so. Typically, property insurance only includes reimbursement costs for assets. KEY FINDINGS Different organizations rightly have different priorities, based on their business strategies and experience. This helps define the business decisions they make. Past experience is a good indicator of where they should concentrate on building better risk mitigation plans. PROPERTY DAMAGE 1 IN 3 (34%) REPORTED SIGNIFICANT PROPERTY DAMAGE OR LOSS IN THE PAST 5 YEARS Clements 2nd Risk Index Report Nov 2015-single.indd 17 09/02/2016 09:43
  • 20. 18 Change is good, but… The evidence clearly shows that these global risks are real and present. They materialize, morph and then they move. Disease can be airborne. A peaceful country can erupt with protests on the street to express dissatisfaction with the government. A European recession will impact manufacturing in the US. Tremors from an earthquake in China can, metaphorically, be felt not just in Asia but in Africa and Australia. They are beyond our control and, hopefully, may never happen, but it is still imperative that we be prepared to face them all. And so while working across a number of sites around the globe can deliver many benefits – it is not easy. Since company directors and charity trustees have unlimited liability for what they do or do not do, going it alone is not to be recommended. LOOKING AHEAD Globalization has provided enormous benefits to millions of people, but the ever-changing climate of exposure means your organization needs to be assessing all aspects of its operations regularly. And with a large minority of respondents (27%) saying that they had delayed or cancelled global expansion plans in the 12 months leading up to our survey, this assessment must include your insurance coverage. Change is good, and… As the insurance landscape evolves – cyber liability is just one relatively modern but increasingly challenging driver of change – traditional approaches to insurance may not suit your needs. Organizations may find that, when the crunch arrives, their insurance policies have exclusions and what once looked like a bargain policy now in fact means that in reality, you have inadequate coverage. Time for action Global managers understand these realities, but may need assistance translating this understanding into policies that protect staff and operations in multiple countries. This help does exist and is a crucial part of your future effectiveness and success. The gains far outweigh the costs in this world where increased risk is the new normal. Clements 2nd Risk Index Report Nov 2015-single.indd 18 09/02/2016 09:43
  • 21. 19clements.com Clements Worldwide conducted an online survey from October to November 2015, targeting executives at multinational organizations and non-governmental organizations (NGOs) who are responsible for global risk management within their organization. WHO IS THE RISK INDEX IS FOR? SO WHAT TYPES OF ORGANIZATION TOOK PART? Contributions were received from 420 respondents, were analyzed, and the key findings are presented in the second Clements Worldwide Risk Index. Our aim is to offer fresh thinking and insight for those global risk managers who helped us produce the Index, and others like them, to help them be more prepared for the challenges of working in high- risk climates. 51% Contributors ranged from small privately owned companies to large Stock Exchange-listed multinationals; half of the organizations have annual revenues exceeding US$50m 18% 19% 61% 73% 24% Nearly 1 in 5 have more than 75% of staff based abroad; and over 95% have at least 10% of their staff working out of overseas locations Almost all respondents conducted some business activity outside their home country; around 1 in 5 contract more than 75% of their business overseas Approaching two thirds employ more than 1,000 full- time staff; 93% have at least 100 full-time employees Three quarters have their HQ situated in North America; 1 in 8 contributors are headquartered in Europe 1 in 4 NGOs taking part in the survey operate in the Middle East region Clements 2nd Risk Index Report Nov 2015-single.indd 19 09/02/2016 09:43
  • 22. 20 4 2 5 1 5 2 10 7 8 9 4 8 6 4 6 9 13 15 8 If you would like to be on the mailing list for the next survey, please contact: Patricia Loria at ploria@clements.com. WORLD MAP HOTSPOTS TOP COUNTRIES FOR CORRUPTION: North Korea Somalia Sudan Central African Republic Afghanistan Equatorial Guinea Iraq Libya Myanmar Russia South Sudan Source: Verisk Maplecroft HIGHEST KIDNAP ZONES: Mexico Libya South China Sea Iraq Mali Lebanon Syria Afghanistan DR Congo Brazil Source: Unity Resources Group and HCC Crisis Monitor TOP 10 HUMANITARIAN CRISES OF 2015: Syria refugees Nepal earthquake Iraq displacement West Africa Ebola South Sudan conflict Somalia drought Guatemala El Salvador Honduras Central African Republic violence Source: WorldVision 2 1 4 3 6 5 8 7 10 9 11 2 1 4 3 6 5 8 7 10 9 2 1 4 3 6 5 8 7 10 9 Central American drought Clements 2nd Risk Index Report Nov 2015-single.indd 20 09/02/2016 09:43
  • 23. 21clements.com COUNTRIES WITH EXTREME POLITICAL RISK (NOT RANKED): Yemen Syria Iraq Afghanistan Central African Republic Somalia North Korea Source: RiskMap 2015 2 1 4 3 6 5 7 COUNTRIES WITH HIGH POLITICAL RISK (NOT RANKED): Iran Pakistan Ukraine Venezuela Thailand Argentina Myanmar Nepal Cuba Tajikistan Krygyzstan Uzbekistan Bolivia Georgia Haiti Source: RiskMap 2015 2 1 4 3 6 5 8 7 10 9 11 12 14 13 15 HIGHEST PREVENTIVE PRIORITIES FOR US LAWMAKERS FOR 2016 (NOT RANKED): Source: Council on Foreign Relations, Preventative Priorities Survey 2 1 4 3 6 5 7 8 10 9 Civil War in Syria Physical attack on US soil Military provocation from North Korea Refugee crisis in the EU Political fracturing in Libya Israeli/Palestinian conflict Political instability in Turkey Cyber attack on US critical infrastructure Increased violence in Afghanistan Sunni – Shiite fracturing in Iraq and beyond 7 9 6 3 10 1 5 1 6 5 2 3 4 7 3 2 8 7 4 6 9 10 5 6 1 3 2 1 2 3 5 11 10 12 8 7 8 6 4 11 2 10 7 5 9 1 3 14 Clements 2nd Risk Index Report Nov 2015-single.indd 21 09/02/2016 09:43
  • 24. CLEMENTS.COM WASHINGTON, DC ONE THOMAS CIRCLE NW, 8TH FLOOR WASHINGTON, DC 20005 USA P. +1.202.872.0060 800.872.0067 LONDON 40 LIME STREET LONDON, UK EC3M 7AW P. +44 (0) 33 0099 0104 DUBAI THE GATE PRECINCT BUILDING 3 - DIFC LEVEL 5, OFFICE 509 PO BOX 30613 DUBAI, UAE P. +971 (0)4 375 4758 INFO@CLEMENTS.COM Clements 2nd Risk Index Report Nov 2015-single.indd 22 09/02/2016 09:43