1. Personal Data
Name
Birthday
Address
Contact
Nationality
Patrícia Horváth
12.04.1990
Johann Strauss Strasse 2, Bad Vöslau, 2540
tel: +43 699 196 70 715
e-mail: pati.horvath@gmail.com
Hungarian
Working Experience
2015 F&B Assistant Manager in Schloss Weikersdorf
Important tasks:
- controlling the daily activities of the restaurant, seminars and
events
- preparing the weekly lists of orders in the F&B operation
- operational support in all service areas
- cooperation in editing the wine list
2014 - 2015 F&B Operations Trainee Hilton Vienna Danube
Important tasks:
- keeping a strong focus on customer satisfaction by delivering the
Hilton standards to customers in the F&B area
-always listening to the extra wishes of customers, and making it
sure to fulfill those
- working together with several other departments of the hotel
-professionally dealing with situations caused by language barriers
or cultural differences
-complaint handling
2012 - 2014 Receptionist in College Garden Hotel Bad Vöslau
Important tasks:
-administration of national and international reservations
-preparing and sending offers about reservations and conference
and event bookings
-daily check of kassa in-and outflow
- coordination of guests in a hotel of 50 rooms
-booking administration and preparation of 6 conference rooms
-preparation of invoices
-preparation of daily operational lists and function sheets

2. 2011 Summer-
Practical Trianing
Receptionist in Vila Vita Parc, Portugal
Important tasks:
-offering and selling programs to hotel guests
-administration of car rental services
-organizing restaurant reservations
-escorting travel groups to and from the airport
-complaint handling
Educational Background
2012-2013 Manchester Metropolitan University (BA)
Tourism Management
2010-2012 International Tourism Management College, Bad Vöslau
Hotel Management
2004-2008 Szabó Lőrinc Bilingual High School of Budapest
Languages
Hungarian Mother tongue
English Excellent
Italian Advanced
German Advanced
Skills
Self-confidence within an international environment
Excellent communication skills
Empathy
Flexibility
Computer and other Skills
Basic knowledge of Austrian and international wines - Jungsommelier
Ms Office
Fidelio RS
Opera RS
Basic Accounting Know-how
Licence
I possess a type B Licence and an own car.
Hobbies
Languages, travelling Patricia Horvath 14.09.2015