1. PATRICIA HOOPER
528 NE 68th
Street, Apt 45
Kansas City, MO 64118-3435
trishhooper@yahoo.com
573-424-2951
Objective:
Seeking employment which will allow me to grow professionally, while being able to utilize my
strong ethical, organizational, educational, and exceptional people skills.
Education
Missouri Western State University St Joseph, MO, United States
Major: Criminal Justice and Corrections
Minor: Legal Studies/Paralegal Certificate
May, 2013
Missouri Western State University and the Southern Institute of Forensic Science
Certificate of completion for Human Remains
Summer 2011, MWSU Campus
Missouri Western State University and the Southern Institute of Forensic Science
Certificate of Completion for Arson and Explosion Investigation
Spring 2012, MWSU Campus
Work Experience
US Dept of the Treasury November 10, 2014-Present
Internal Revenue Service
Kansas City, Missouri
Grade: GS-0962-05
I worked as a Contact Representative in Accounts Management, and my duties were as such:
Provide technical assistance to individuals and/or businesses primarily through telephone
interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues;
and develop, analyze and evaluate information involving the research of computerized records by
accessing multiple online/database systems.
Paralegal Intern Summer of 2012
LAW OFFICES OF JAMES A NADOLSKI PC
St. Joseph Missouri
Paralegalin the Law office of Mr. James A. Nadolski in his office. I performed some legal research,
prepared legaldocuments and proceedings,filed,answered the phone,appeared in court with Mr. Nadolski,
ran some errands to the court to file papers and pay fines for clients, and performed routine office tasks.
Medicaid Scheduler 2001 - 2003
OATS, INC
Columbia, MO
Operated AS 400 data base, setting different trips up for bids using MS Excel, data entry, filing, performed
call backs to member regarding transportation arrangements to appointments and answering of phones.

2. Office Temp 2000 - 2003
UNIVERSITYOF MISSOURI/SOS STAFFING
Columbia, MO
I performed data entry, answering phones, and filing.
Legal Secretary 5/2000 - 07/2000
LAW OFFICES OF KYLER BROADUS
Columbia, MO
Temp legal secretary at the law office. Answering of phones, data entry, filing, and typing of
correspondence.
Youth Specialists II 1988 - 1989
MARION COUNTY10TH JUDICIAL CIRCUITCOURT JUVENILE JUSTICE
Hannibal, MO
Worked in detention supervising juvenile offenders being held and also did intake of new juveniles and
homeless, dependent, and neglected (HDN) juvenile status offenders.
Activities and Honors
Alpha Omega
Delta Phi Upsilon
College Republicans
Alpha Delta Alpha Honor Society
Legal Studies Association
Deans Honor List
I am currently commissioned as a Notary Public for Buchanan County Missouri and my commission
expires on July 23, 2016.