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ACKNOWLEDGEMENT
The intern wants to dedicate this report writing to my Lord and Savior, Jesus Christ. I can do all
things through Christ who strengthens me; He makes something out of nothing. Thank you
Father, for your faithfulness, grace and mercy. To God be the glory.
To my awesome parent, Mr. and Mrs. Paul Joris Aidoo for your love, commitment, and
dedication.
The intern extend his warmest gratitude to Vice Chancelor Professor Joshua Alabi for
creating a platform where students of The University of Professional studies have the
opportunity of working in companies of their choice in order to gain experience in their course of
study.
The interns’ appreciation also goes to the Industrial Relations Manager Mr. GSK
Abgenyo and his staff in the Industrial Relations Department for issuing letters and guidelines to
students who applied for the internship.
Finally, my special thanks to the Management and staff of the Accounts and Sales
Departments especially Mr. Alex Wonkyi (The Accountant) of Sametro Co. Ltd (Sametro Links)
and Miss Juliana Arhin (Sales Supervisor) for accepting me into their units.
EXECUTIVE SUMMARY
The Accounts and Sales Departments, (Sametro Co. Ltd (Sametro Links Main
Office),which share wall with EGEM Forex Bureau and adjacent to Merchant Bank located at
Tarkwa Station was where the intern had a two month industrial internship, From 1st July to 1st
September, 2015.
During this period the intern was under the supervision of Mr. Alex Wonkyi, the
Accountant, as an Accounts Personnel and Miss Juliana Arhin, the Sales Supervisor, as a Sales

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Personnel. The Sametro Co. Limited (Sametro Links) was headed by the Chief Executive
Officer, Mr. Samuel Etroo. Sametro links have twelve branches and five franchise
The intern was responsible Issuing of invoices to sub – dealers (Customers) and Branches
when they buy and demand stock respectively. The internship gave the intern a greater
opportunity to interact with different personalities of different status in the job market.
Finally, the intern contributed positively to the organization, by attending to the daily
operations of sales and distribution of stock which has improved the quality of service delivery
and hastens processes and also fill any gap that was lacking in the department. The major
challenge the intern encounted was that it was challenging at the initial stages to adapt myself to
the working environment and the workers in the firm.
1. INTRODUCTION
1.1Background of report
As part of the academic requirement for graduating from the University of Professional Studies,
Accra, students of the university are obliged to undergo a two month intensive internship
program (minimum) to enable them acquaint themselves with the realities and challenges of
their area of studies.
It is in line with this that the student had the opportunity to do his internship with Sametro Co.
Ltd – Sametro Links Main Branch. The internship started from the 1st of June to the 3rd of
August.
The internship program forms two credit hours of the undergraduate programs. I was posted to
work with the Sales and account department. At the Sales issuing of invoices to customers, and

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credit notes to the various branches and entering the data into the respective debit and credit
enteries in the accounting software for the preparation of the daily Stock Reconciliation account.
At the account, I aided in the checking of bank statements to obtain the payment by sub - dealers
upon selling the product and the expenses paid upon the daily operations of the business. Record
the data into their various enteries in the accounting software to be analysed by the accountant.
1.2Terms Of Reference
As stipulated in the student Handbook 2012/2013, every student is required to undertake at least
a two month intensive internship program in his or her area of study.
The report is therefore an account of an internship training I had with Sametro Co. Ltd (Sametro
Links) Main Branch from the 1st of June to the 31st of July, 2012.
1.3 Purpose Of Attachment
The core objective of the internship program was to enable the student to appreciate the
practicality of what he/she has been taught and learned in this institution. Thus, it was to give the
student the exposure to the working environment and also to enable him acquire practical
knowledge in his area of study and expertise.
Secondly, most small and medium scale business suffer from the lack of technical knowhow
especially in the field of Accounting, Costing, Communication skills and Marketing. In such a
situation, the internship program then serves as a platform for the student to use his technical,
innovative and creative ideas to aid solve such organizational problems.

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Again, since the business environment is made up of people from different social, cultural and
political environment, the internship program was to serve as the platform for the student to have
a feel of how to relate with the various groups of individuals they will come into contact with in
his future employment and to combine the different behaviours of people.
1.4 Profile Of Organisation
Background
Sametro Company limited was formed under the name SAMETRO Enterprise in 1992 at Tarkwa
to carry out business as contractors, mining services and General Merchants.
This enterprise grew into a Limited Liability Company in May 1995 with the major partners, the
present Managing Director and Director of Finance, Samuel Gordon Etroo and John Armstong
Asabil Etroo Respectively as the major shareholders.
SAMETRO Company Limited has grown since its establishment to be multidisciplinary group of
companies consisting of Sametro Links, Royal Palm Court, Space FM.
Sametro Links: is an authorized territorial dealer of MTN products in the Northern part of
Western Region. The company have twelve branches and five franchise which cut across in these
areas, Aboso, Bogoso, Prestea, WassaAkropong, Asankragua, Samreboi, Enchi, and Sefwhi
(Bekwai, Asenwinso, Dwenasi, Juaboso, Essam, Akontonbra, and Daadieso).
Sametro Company Limited (Sametro links) is the sole MTN products and services distributor for
the Northern Part Western Region with 12 branches, five franchises and about 300 sub – dealers
across the Region.

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The structure of the organization is a Complex vertical one starting from the Chief Executive
Officer (at the top), to the Finance, Operations, Accountant then to the Cashiers, Sales
Supervisor amongst others (see Appendix 1).
With the complex nature of the Organizational Structure, the company has a pre-defined cycle of
operation which is initiated by the Operations Manager and Stock Holder, thus strategically plans
the distribution of stock the branches. The Sub – dealers (Customers) makes then make their
payment to the company’s bank accounts when they buy the product. Accounts Officers receive
the bank statement and prepares the Stock and bank Reconciliation. The Operation Manager and
the Stock holder then plans for the next distribution. (See Apendix 2).
Policy Statement
Our policy is to provide cost efficient and practically viable services to our clients. We are committed to
ensuring that we respond promptly and satisfactorily to our clients’ demands.
Objectives
1. To continue to consolidate the market leadership in distribution of MTN products.
2. To ensure the achievement of monthly sales targets and take advantage of opportunities to exceed
if possible.
3. To make substantial profit to enhance expansion.
4. To build strong and healthy relationship between our company and its customers.
5. To ensure that MTN maintains its leading position in the communication industry in the Northern
part of the region.
Product
Sametro Company Limited (Sametro links) is the sole MTN products and services distributor for
the Northern Part Western Region with 12 branches, five franchises and about 300 sub – dealers

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a across the Region. They distribute and sells Airtime sales, Mobile Money Transactions,
Modem sales, Phone sales, EVD SIM sales, SIM CARD sales, SIM Registration, Mobile
Number Portability and stock tracking.
2. FIELD OF EXPERIENCE
2.1 Duties And Schedules
2.1.1 Sales Department
The sales Department is where all stock purchased is stored and is under the supervision of the
sales supervisor. Stock is first purchased at the Scancom warehouse at Cape Coast to Sametro
Links and is distributed to the branches across the region and to the sub – dealers and to the
retailers to the final consumer. The Distribution Pattern can be viewed, see appendix 3.
a. Duties
1. Checking of Stock available
2. Issuing of invoices to sub – dealers (Customers) and Branches when they buy and
demand stock respectively
3. Parceling and distribution of stock to the branches across the region (Done every
Monday)
4. Give out Credit note to branches when a customer buys stock from them and also invoice
the various customers with the amount of stock bought. Thus, due to profit percentage
differences.

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5. Record the various debit and credit entries (invoices and credit notes) to sub – dealers and
branches accounts in the accounting software for the preparation of stock reconciliation.
6. Manual recording of invoices giving to sup – dealers and credit notes received from the
branches.
7. Trade Automation Solution(TAS).
b. Schedule
The working schedule during the internship period was from 8:00am to 5:00pm for the weekdays
but from 8:00am to 12:00pm for Saturday Sales.
The first hour of work is used for parceling and distribution to the branches upon demand. The
rest of the hours used for the credit and cash sales of products to sup – dealers and cash sales to
retailers and end – users.
At 12: 00 pm, we take credit notes from the branches upon demand of stock by sub – dealers
within the territory of the particular branch. The various sub – dealers are then invoiced with the
note issued by the branches. Various input is entered into the accounting software in their
appropriate accounts (Invoice and Credit memo accounts) for the preparing of their stock
reconciliation by the accounting software.
At 3:00pm, we close the stocks for the day. The stocks being invoiced to the branches and sup –
dealers for the day are recorded in the “Daily Stock Out Register”. The credit note received for
the branches is also recorded in the “Daily Stock Return Register”. The stock reconciliation is
manually prepared in the “Stock Reconciliation book”.

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Finally, the Stock Reconciliation Prepared by the Accounting Software (Account Edge) is
displayed and its balances is used to check if it conforms to the balances of the manually
prepared one. If not, necessary correction is made through the alteration of input. In the case
where alteration cannot be made due to inadequate protocols to do so, the internal auditor will
detect it and make the necessary corrections and communicated it. The conformed balance is
then used to check if it also conforms to the physical stock available by the close of the day.
2.1.2.Accounts Department
a. Duties
1. Crediting customers account with their payments and credit note.
2. Debiting the company’s bank account with the amounts on the debit side of the bank
statement. Includes the bank charges, commission on special clearing, check payments
and others.
3. Crosscheck the credit and the debit entries
4. Prepare the Payment Vouchers and is recorded in their various accounts in the accounting
software.
5. Forward the Payment Vouchers to the Finance Manager for endorsement.
6. Filing
b. Schedulle
Daily payment by sub – dealers received and the Direct sales Representatives (DSRs) upon sales
of products are being made through any the various banks (HFC bank, SSB, GCB and Fidelity
bank).

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Firstly, we wait for the finance manager to forward a copy of the bank statement of the various
banks for transaction of the previous day (received a day ahead) and the crediting is done with
the accounting software (AccountEdge).The various inputs is being displayed with the Software
to check it accuracy.
After this is the debiting. The debit side of the bank statement is also being recorded into their
various accounting entries with the accounting software. These include the bank charges,
commission on special clearing, expenditure made with cheque (cheque payment) and others.
After this is the preparation of Payment Vouchers (PV) for any paid or yet to be paid transaction
upon receiving its receipt. The amount and the description of the payment is clearly stated as
well as the various debit and credit entries. The Payment vouchers prepared are then forward to
the Finance Manager for the endorsement.
Finally, the endorsed PV is also forward to the Internal Auditor to check its confidentiality and
after, it is filled to their appropriate files which is the Petty Cash, Check PV and Fidelity Bank
slips.
2.2 Contribution of Student to Organization
The intern contributed positively to The Accounts and Sales Departments;
1. Prompt execution of task to faster operations.
2. Fill any gap in the departments that was lacking (when a staff is on work leave).
2. Hasty preparation of Payment Vouchers
3. Faster processing of Stock Reconciliation.

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2.3 Application Of Theories To Real Life Situation
With the knowledge acquired during my first year in UPSA, as Business Administration
Student, Subjects such as business communication, organizational behavior, business
management, computer skills and communication skills helped enable me go about duties that
were assigned to me during the internship more effectively and efficiently.
Time keeping and punctuality is one of the main components of any growing and responsible
organization, and the Sametro Co. ltd is one of the organizations in the Ghana. I responded to my
duties on time and was punctual at work place, which I have applied to my real life situation.
Moreover, theories such as listening skills, good communication skills, good customer
relationship and report writing etc. assisted me to respond professionally to other relative tasks
assignments and most importantly, customers. All this theories have helped me in my real life
situations, thus in the house and lecture hall.
3. LESSON LEARNT:
The main idea of the internship program, and which I strongly believe it is to enable students to
learn and make discoveries about their area of studies and apply their academic knowledge on
the field of work. The two months internship with the Sametro Co. Ltd gave me the opportunity
to develop my writing skills and also develop good customer relationship.
I quickly adopted myself to the working environment and learnt so fast on the job, to the extent
that little or no supervision was sometimes needed, thus I learnt to be self dependent, that helped
to achieve the required goals been expected from me.
I also learn the following, while with Sametro Co. Ltd (Sametro Links – Main Office)

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Team work – I also learned that, team work is the root of all success during the internship.
Workers work hand in hand with each other, which helped the company achieve its goal for
every month. This is well represented in their slogan.
Punctuality – unlike most tertiary institutions in Ghana, where some students absent themselves
from lectures, with the working environment, everyone is punctual and very fast on their duties,
any worker who absent him or herself without any tangible reasons are quarried and sanctioned.
4. CHALLENGES:
As a student been introduced to an organization for my internship, I was faced with a number of
challenges since I was new in the institution and did not actually know anyone there.
The Job was sometimes so demanding that I had to leave home very early to finish a previous
day’s assignment.
It was also challenging at the initial stages to adapt myself to the working environment and the
workers in the firm, considering the fact that all these people from different background, with
different ideologies, ethics and views. Another challenge was from the mobilization team. There
was no car for this project so we had to walk through the sun to make those deposits which was
so tiring.
5. CONCLUSSION
To conclude the report writing, my internship was a successful and a fruitful one. It exposed me
to a lot of high profile personalities. I was also able to learn a lot from the staff I worked with,

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and met most of my objectives for doing the internship. In achieving this success, it demanded a
lot of effort from me and tremendous contribution and guidance from the Sametro Company
Limited.
In sum, the internship has helped sharpened my writing skills, communication skills and other
analytical abilities which are required in my professional career, I therefore urge all students to
take the internship program very serious, because it will open a lot of job opportunities for us all.
6. RECOMMENDATION:
To the management of Sametro Company Limited:
I will recommend to the management of Sametro Company Limited motivate workers to speed
up with the activities of the company, and also the management of the company should employ
innovative strategies to ensure that their customers get the best services they can get to achieve
the company’s objectives.
To the Industrial Relation Department of UPSA:
I will also suggest that the internship program becomes compulsory to all student of the institute,
regardless of the level of the student, with this, I think will prepare the student to be ready for the
job market after graduating from school.
REFERENCES
 Internship letter from the Industrial Relations Department.

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 The company profile of Sametro Co. Ltd.
 U.P.S. A. student handbook for 2012/2013 academic year.
 Mr. John Etroo (Finance Manager).
 Mr. Maxwell Kwateng (Internal Auditor).
 Mr. Alex Wonkyi (Accountant).
 Miss. Juliana Arhin (Sales Supervisor).
 Miss Mavis Dorbu (Account Personnel).
 Mr. Emmanuel Sunu (Operations and Sales Personnel).
APPENDICE:
I had my acceptance letter from Sametro Company Limited (Sametro Links – Main Office) to
work with their Sales and the Accounts. The management and staff of the said firm like this were
very helpful in providing insight on issues that were needed to be clarified for all interns and me,
as an intern behaved professional by respecting all staff and customers as well.
Organizational Structure Sametro Company Limited (Sametro Links – Main Office) –
Apendix 1

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The Cycle of Operation of Sametro Company Limited
The Sales and Distribution Pattern OfSametro Company Limited. – Appendix 3
Operations Mgr & Stock
Holder
Branches
• Sub - Dealers and End
Users
Company Bank account
(HFC, SSB, Fidelity Bank
Account Officers
Determine the moneytory
Value of Remaming
Balances of Sold and
unsold stock(Daily)
Branches Demand Their
Balances of their accounts
upon sales payments daily
DISTRIBUTION
PAYMENT UPON SALES
RECEIVE ANDANALYZE
BANKSTATEMENT
BANKANDSTOCK
RECONSILIATION
STRATEGIC PLANNINGFOR
THE NEXTDISTRIBUTION

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Attached to this report is the intern’s appraisal form (Apendix 3)
Main Warehounse
(Scancom -
Capecoast)
Direct Sales
Reprentatives
(DSR)
Retailers
Branches
Direct Sales Rep.
(DSR)
Retailers
Sub - Dealers
Retailers
Sub - Dealers
Retailers
Sametro Links -
Tarkwa(Main
Branch)