LIVE DEMO - Use Duetto to Drive RevPAR
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This document provides an overview of Duetto, a cloud-based revenue management solution for hotels. It introduces Chris Knothe, a Senior Solutions Engineer from Duetto, and outlines his experience working in revenue management roles at various luxury hotels. The document then discusses key benefits of the Duetto platform, including using big data like reviews and competitor rates to provide better pricing recommendations. It highlights Duetto's features for open pricing, dynamic room type pricing, and loyalty programs. The document also notes Duetto's cloud-based architecture and tools for collaboration. It concludes by emphasizing Duetto's customer success team and services.
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LIVE DEMO - Use Duetto to Drive RevPAR
- 1. Book your future. Use Duetto to Drive RevPAR
- 2. | Introductions | Duetto Overview | GameChanger Benefits | Demo | Key Takeaways What We’ll Cover
- 3. Chris Knothe Senior Solutions Engineer Duetto delivers cloud-based revenue strategy to hotels, allowing them to maximize profits through actionable data to better manage pricing, revenue and business mix decisions. Past Experience:
- 4. | 1998-2001: Raffles Hotel Vier Jahreszeiten, Hamburg, Germany | 2001-2005: The Peninsula New York | 2005-2006: Mandarin Oriental Hong Kong | 2006-2007: The Carlyle New York | 2007-2008: Rosewood Little Dix Bay, BVI | 2008-2012: The Carlyle New York (DORM) | 2012-2013: Greenwich Hospitality Group (Reg DORM) | 2013-2014: The Pierre Hotel, New York (DORM) | 2014: Duetto (Solutions Engineer) Introduction – Chris Knothe
- 5. Why Duetto? | Founded by leaders in hospitality and technology | Patrick Bosworth & Marco Benvenuti (Wynn Resorts) | Craig Weissman (salesforce.com) | Marquee investors | Lee Pillsbury (Thayer), Barry Sternlicht (Starwood), Rich Barton (Expedia), Marc Benioff & Parker Harris (salesforce.com)
- 7. Duetto Solution: Big Data = Better Data Reviews & Social Media Competitor Pricing Data Booking & Reservation Data Web Shopping Regrets & Denials Weather Air Traffic Traditional Revenue Management Traditional Revenue Management
- 8. BAR Pricing = Lost Opportunity 8 BAR 2 $200 BAR 1 $100 Retail/ Transient Rate Code: BAR 15% With BAR Pricing comes static: | Room Type Differentials | Discounts/ Offers 45% Occupancy75% BAR 3 $300
- 9. Take Back Control – Open Pricing | Independently price every single segment, offer and room type | Maximize revenue over high demand and need periods | Keep all channels open and benefit from the “billboard effect”
- 10. Traditional Pricing $100 $150 $400 $200 Day 1 Day 2 Day 3 Day 4 CAPACITY AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% ✔ ✔ ✖ AAA Promo Rate 10% 20%✖ AAA Promo Rate 10% 20% ✔ ✖
- 11. Open Pricing $100 $150 $400 $200 Day 1 Day 2 Day 3 Day 4 CAPACITY AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% AAA Promo Rate 10% 20% 2%✔ 2%✔ 5%✔ 10%✔
- 12. Room Types $100 $150 $400 $200 Day 1 Day 2 Day 3 Day 4 CAPACITY Suite King Bed Double +$100 +$50 +$0 +$75
- 14. Loyalty Rates | Shift business from WHOs & OTAs to brand.com by offering fenced rates to all guests who book direct | Offer specific loyalty rates based on customer lifetime value including non-room revenue spend | Track shopping details of your loyal customers to better understand their behavior through regrets and denials
- 15. Built in the Cloud REMAP DATA WITH NO RESETS RAPID DEPLOYMENT SEAMLESS UPGRADES NO SYSTEM MAINTENANCE ZERO DOWNTIME DATA SECURITY RAPID INNOVATION ACCESS ANYWHERE & ANYTIME NO HARDWARE
- 16. Regional Office Owner Hotel Brand Property Management Collaborate Across the Hotel 16 Operations Sales & Marketing Distribution Revenue Management
- 17. Proactively manage your business No rate shop data Unmapped Codes Unusual Booking Deviation Market Rate Change Unusual Pick-Up Deviation Rate Booked Below Min. Competitor Rate Change High Block Pick-Up Regret & Denials Deviation RM S&MGM Res Smart Alerts
- 18. Customer Success Deep Revenue Management Experience (average 10+ years of experience)
- 19. PRE-SALES CONTRACT EXPANSION SUPPORT ONBOARDING DEPLOYMENT New Property Onboarding Consulting New Feature Training Troubleshooting & Tips Ongoing Checkpoints Systems Configuration Consulting Dedicated Deployment and CS Manager Team Full Implementation Services Data Validation Dedicated CS Account Customized Training Ongoing Support Customer Success Cycle
- 20. Demo
- 22. Key Takeaways | Better more actionable data: Regrets and denials | Flexibility and control: Individually yield all segments, rate codes and room types | Smarter tools: Group Management and Smart Alerts | Unique Cloud Architecture for rapid innovation and real time data | Unparalleled support: Customer success team all former revenue manager
- 23. Questions? If you would like a deeper dive into GameChanger's features, please email webinar@duettoresearch.com
Editor's Notes
- CREATIVE: Please replace McCartan with Yacker.
- Who has heard about Duetto?
- New CFO is Greg Stanger: including CFO roles at Expedia, Chegg and oDesk. He has also served as a Board Member for companies including Netflix and Kayak, and as a Venture Partner at Technology Crossover Ventures.
- -Open Pricing: Duetto enables fully dynamic, open pricing, which means you have the flexibility to independently price every single segment, channel, room type, and offer to maximize revenue. -Open Pricing enables you to keep all your OTA channels open instead of closing them off at certain occupancy levels. This allows hotels to continue to have offerings show up through various channels regardless of occupancy or price.
- -Open Pricing: Duetto enables fully dynamic, open pricing, which means you have the flexibility to independently price every single segment, channel, room type, and offer to maximize revenue. -Open Pricing enables you to keep all your OTA channels open instead of closing them off at certain occupancy levels. This allows hotels to continue to have offerings show up through various channels regardless of occupancy or price.
- -The Duetto solution promotes and enables collaboration across various departments such as Revenue Management, Sales & Marketing, Distribution, and Operations, as well as across organizational structure including property ownership, property management, and hotel brands. -All departments log in and share the same data, leveraging valuable intelligence, which allows opportunity for better decision making. Revenue Management can work with Marketing to target campaigns 3-6 months out while there’s still time to address need periods and pull unnecessary offers. This is an example of how the system helps hotels optimize not just revenue, but also customer acquisition costs.
- Our CS team delivers along the entire lifecycle.