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© 2015 Adobe Systems Incorporated. All Rights Reserved.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Stop thinking facts, start thinking emotions
John Watton | EMEA Marketing Director, Adobe Marketing Cloud | @jwatton
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
2015
1984
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
The average individual is exposed to
30,000marketing messages per day.
Source: Mashable Email Infographic, Nov 2012
© 2015 Adobe Systems Incorporated. All Rights Reserved.
In the time it took you to read this sentence,
20 millionemails have been sent.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton8
© 2015 Adobe Systems Incorporated. All Rights Reserved.
@briansolis, #AdobeSummit
@jwatton9
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Marketing is Maths
@jwatton10
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Continuous marketing
@jwatton11
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Right time
Right place
@jwatton12
© 2015 Adobe Systems Incorporated. All Rights Reserved.
The end of Segmentation
@jwatton13
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Sorry Roger.
You’re being replaced by
an ad exchange.
@jwatton14
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton15
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton16
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton17
Just because you can doesn’t mean
you should
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton18
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Personalisation
is the use of data to deliver a relevant
and engaging experience to a consumer
across channels and devices
@jwatton19
© 2015 Adobe Systems Incorporated. All Rights Reserved.
10%
Conversion rates
Why this is important
19%
Uplift in sales
14%
Click-through rates
@jwatton20
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Marketing is Hyper-Personal
@jwatton21
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton23
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton24
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Right time
Right place
Right message
@jwatton25
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Marketing is Emotional
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton26
© 2015 Adobe Systems Incorporated. All Rights Reserved.
It’s all about CONFIDENCE
§  To have the confidence to take a RISK
§  Not talk about US
§  Be HUMAN
§  Pick a HOT issue
§  Have a STRONG opinion
§  Be CONTROVERSIAL
§  Be INDEPENDENT
§  Have some FUN
@jwatton27
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton29
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton31
© 2015 Adobe Systems Incorporated. All Rights Reserved.
OVER 4 MILLION VIEWS
IN EXCESS OF 3 MILLION
MINUTES WATCHED
3,012 SHARES
899 FAVOURITES
800 COMMENTS
531 SUBSCRIBERS
….. AND GROWING
@jwatton32
© 2015 Adobe Systems Incorporated. All Rights Reserved.
It’s the little things that count
@jwatton33
© 2015 Adobe Systems Incorporated. All Rights Reserved.© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton34
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton37
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton40
© 2015 Adobe Systems Incorporated. All Rights Reserved.
29-30 April, 2015 | ICC, ExCel, London
41
All Channels are valid
© 2015 Adobe Systems Incorporated. All Rights Reserved. 42
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton43
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton44
© 2015 Adobe Systems Incorporated. All Rights Reserved.
“The report of my
death was an
exaggeration”
- Mark Twain,
telemarketing,
direct mail, events,
email etc. etc.
45 @jwatton
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton46
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton47
© 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton48
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Marketing is going beyond marketing
@jwatton49
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Experience is the brand
@jwatton50
© 2015 Adobe Systems Incorporated. All Rights Reserved.
© 2015 Adobe Systems Incorporated. All Rights Reserved.
Art + ScienceThe NEW Marketer
© 2015 Adobe Systems Incorporated. All Rights Reserved.

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  • 1. © 2015 Adobe Systems Incorporated. All Rights Reserved.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Stop thinking facts, start thinking emotions John Watton | EMEA Marketing Director, Adobe Marketing Cloud | @jwatton
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  • 3. © 2015 Adobe Systems Incorporated. All Rights Reserved. 2015 1984
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  • 6. © 2015 Adobe Systems Incorporated. All Rights Reserved. The average individual is exposed to 30,000marketing messages per day. Source: Mashable Email Infographic, Nov 2012
  • 7. © 2015 Adobe Systems Incorporated. All Rights Reserved. In the time it took you to read this sentence, 20 millionemails have been sent.
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  • 10. © 2015 Adobe Systems Incorporated. All Rights Reserved. Marketing is Maths @jwatton10
  • 11. © 2015 Adobe Systems Incorporated. All Rights Reserved. Continuous marketing @jwatton11
  • 12. © 2015 Adobe Systems Incorporated. All Rights Reserved. Right time Right place @jwatton12
  • 13. © 2015 Adobe Systems Incorporated. All Rights Reserved. The end of Segmentation @jwatton13
  • 14. © 2015 Adobe Systems Incorporated. All Rights Reserved. Sorry Roger. You’re being replaced by an ad exchange. @jwatton14
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  • 16. © 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton16
  • 17. © 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton17 Just because you can doesn’t mean you should
  • 18. © 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton18
  • 19. © 2015 Adobe Systems Incorporated. All Rights Reserved. Personalisation is the use of data to deliver a relevant and engaging experience to a consumer across channels and devices @jwatton19
  • 20. © 2015 Adobe Systems Incorporated. All Rights Reserved. 10% Conversion rates Why this is important 19% Uplift in sales 14% Click-through rates @jwatton20
  • 21. © 2015 Adobe Systems Incorporated. All Rights Reserved. Marketing is Hyper-Personal @jwatton21
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  • 25. © 2015 Adobe Systems Incorporated. All Rights Reserved. Right time Right place Right message @jwatton25
  • 26. © 2015 Adobe Systems Incorporated. All Rights Reserved. Marketing is Emotional © 2015 Adobe Systems Incorporated. All Rights Reserved. @jwatton26
  • 27. © 2015 Adobe Systems Incorporated. All Rights Reserved. It’s all about CONFIDENCE §  To have the confidence to take a RISK §  Not talk about US §  Be HUMAN §  Pick a HOT issue §  Have a STRONG opinion §  Be CONTROVERSIAL §  Be INDEPENDENT §  Have some FUN @jwatton27
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  • 32. © 2015 Adobe Systems Incorporated. All Rights Reserved. OVER 4 MILLION VIEWS IN EXCESS OF 3 MILLION MINUTES WATCHED 3,012 SHARES 899 FAVOURITES 800 COMMENTS 531 SUBSCRIBERS ….. AND GROWING @jwatton32
  • 33. © 2015 Adobe Systems Incorporated. All Rights Reserved. It’s the little things that count @jwatton33
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  • 41. © 2015 Adobe Systems Incorporated. All Rights Reserved. 29-30 April, 2015 | ICC, ExCel, London 41 All Channels are valid
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  • 45. © 2015 Adobe Systems Incorporated. All Rights Reserved. “The report of my death was an exaggeration” - Mark Twain, telemarketing, direct mail, events, email etc. etc. 45 @jwatton
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  • 49. © 2015 Adobe Systems Incorporated. All Rights Reserved. Marketing is going beyond marketing @jwatton49
  • 50. © 2015 Adobe Systems Incorporated. All Rights Reserved. Experience is the brand @jwatton50
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  • 52. © 2015 Adobe Systems Incorporated. All Rights Reserved. Art + ScienceThe NEW Marketer
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