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Fostering Inclusive Growth and Trust in Justice Institutions: Access, Performance and Alternatives 
12 November 2014 
OECD, Paris
Trust in justice significantly varies across member countries (2013) 
Source: Gallup World Poll 
86 
81 
81 
69 
69 
68 
67 
65 
64 
63 
63 
63 
60 
60 
57 
57 
56 
56 
55 
55 
52 
47 
46 
44 
44 
42 
37 
37 
37 
30 
28 
27 
26 
19 
15 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
100
Trust in justice scores lower than confidence and satisfaction with other public services 
52.1% 
39.5% 
71.0% 
66.5% 
73.5% 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
100 
Justice system and courts 
National government 
Health system 
Education system 
Local police 
OECD 
Max 
Min 
Source: Gallup World Poll, 2013
Yet it strongly matters for trust in government 
Source: Gallup World Poll 
AUS 
AUT 
BEL 
CAN 
CHL 
CZE 
DNK 
EST 
FIN 
FRA 
DEU 
GRC 
HUN 
ISL 
IRL 
ISR 
ITA 
JPN 
KOR 
LUX 
MEX 
NLD 
NZL 
NOR 
OECD 
POL 
PRT 
SVK 
SVN 
ESP 
SWE 
CHE 
TUR 
GBR 
USA 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
100 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
Trust in justice 
Trust in government 
[R²: 0.72]
… for growth… 
Source: OECD, Gallup World Poll 
AUS 
AUT 
BEL 
CAN 
CHL 
CZE 
DNK 
EST 
FIN 
FRA 
DEU 
GRC 
HUN 
ISL 
IRL 
ISR 
ITA 
JPN 
KOR 
LUX 
MEX 
NLD 
NZL 
NOR 
POL 
PRT 
SVK 
SVN 
ESP 
SWE 
CHE 
TUR 
GBR 
USA 
OECD 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
100 
15000 
25000 
35000 
45000 
55000 
65000 
75000 
85000 
95000 
Trust in justice 
GDP per capita 
R2:0.58 
[R²: 0.58]
…and citizen well-being 
Source: OECD, Gallup 
AUS 
AUT 
BEL 
CAN 
CHL 
CZE 
DNK 
EST 
FIN 
FRA 
DEU 
GRC 
HUN 
ISL 
IRL 
ISR 
ITA 
JPN 
KOR 
LUX 
MEX 
NLD 
NZL 
NOR 
OECD 
POL 
PRT 
SVK 
SVN 
ESP 
SWE 
CHE 
TUR 
GBR 
USA 
4.5 
5 
5.5 
6 
6.5 
7 
7.5 
8 
10 
20 
30 
40 
50 
60 
70 
80 
90 
Life satisfaction 
Trust in justice 
R²= 0.62
… trust in justice is also negatively related to the perception of corruption in the judiciary 
Source: Gallup, Transparency International Global Corruption Barometer 2013 
AUS 
BEL 
CAN 
CHL 
CZE 
EST 
FIN 
FRA 
DEU 
GRC 
HUN 
ISR 
ITA 
JPN 
KOR 
LUX 
MEX 
NZL 
NOR 
PRT 
SVK 
SVN 
ESP 
CHE 
TUR 
GBR 
USA 
10 
20 
30 
40 
50 
60 
70 
80 
5 
15 
25 
35 
45 
55 
65 
75 
Trust in justice 
Perception of corruption 
[R²: 0.79]
What are the areas of focus to promote trust, 
better life and growth? 
 Effective justice institutions 
 Access to justice policies 
 Effective and transparent ADRs 
 Performance 
 Access 
 Alternatives 
 Trust in justice & trust in government 
 National competitiveness & inclusive growth 
 Life satisfaction 
 Policy performance & effectiveness 
 Government accountability 
Policy levers Key areas of focus High-level outcomes 
Source: OECD; WJP; Gallup World Poll; WEF 
Need for: 
 Robust modelling 
 In-depth qualitative assessments
Yet there is a wide variation across member countries in justice performance 
Life Satisfaction 
Socio- and economic performance 
Source: WEF 
Efficiency of legal framework in settling disputes, 2013-2014 
Range: from 2.7 to 6.0 (1-7 scale) 
0 
1 
2 
3 
4 
5 
6 
7
It takes up to 1580 days to enforce a contract in OECD countries 
Life Satisfaction 
Socio- and economic performance 
Source: World Bank 
Enforcing contracts, 2014 
OECD average: 
539.5 days 
21.4% cost of the claim 
Range: 
216-1580 days 
9-39.9% cost of the claim 
0 
5 
10 
15 
20 
25 
30 
35 
40 
45 
0.00 
200.00 
400.00 
600.00 
800.00 
1,000.00 
1,200.00 
1,400.00 
1,600.00 
1,800.00 
Cost (% of claim) 
Time (days) 
Time (days) 
Cost (% of claim) 
Number of procedure 
38 32 37 35 33 21 27 36 34 33 31.8 26 40 26 36 29 35 35 33.6 27 35 25 28 29 34 31 32 36.8 33 32 26 31 34 32 30
Citizen views on judicial independence also diverge… 
Life Satisfaction 
Socio- and economic performance 
Source: WEF 
Judicial independence, OECD countries, 2013-14 weighted average 
Range: from 2.3 to 6.7 (1-7 scale) 
0 
1 
2 
3 
4 
5 
6 
7
Court users appear to be more satisfied with fairness and independence than with length and cost of proceedings (2013) 
Life Satisfaction 
Socio- and economic performance 
Source: Flash EuroBarometer 
Court users satisfaction - Civil and commercial courts 
21.3% 
53.7% 
49.7% 
29.2% 
46.2% 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
Lenth of proceedings 
Independence (courts & judges) 
Fairness of judgements 
Cost of proceedings 
Use of new technologies 
OECD21 
Min 
Max 
Level of satisfaction is slightly higher in administrative justice compared to criminal justice
Yet safety and order are an important component of public expenditures 
Life Satisfaction 
Socio- and economic performance 
Source: SNA 
Public spending on safety and order as a share of total public expenditure, OECD countries, 2012 
2012:1.88 to 6.38 
2007: 1.97 to 5.53 
0 
1 
2 
3 
4 
5 
6 
7 
2012 
2007 
Range
Although the expenditures on courts vary 
Life Satisfaction 
Socio- and economic performance 
Source: SNA 
Expenditures on public order and safety, 2012 
7.5 
8.7 
13.9 
13.9 
14.4 
15.8 
16.1 
16.8 
16.9 
17.2 
17.2 
18.3 
18.3 
19.4 
20.4 
21.1 
21.5 
25.9 
29.8 
31.8 
54.0 
53.3 
58.6 
53.0 
61.9 
57.8 
42.0 
63.6 
50.0 
62.2 
48.5 
53.7 
40.7 
62.8 
47.5 
54.0 
58.7 
46.7 
47.5 
48.2 
3.7 
8.8 
9.1 
6.8 
12.0 
8.7 
19.9 
4.4 
9.9 
12.1 
13.3 
17.0 
8.7 
8.2 
15.9 
12.3 
8.9 
6.4 
10.6 
5.2 
0% 
20% 
40% 
60% 
80% 
100% 
Law courts 
Police 
Prisons 
Other
Citizen views on accessibility and affordability of justice also diverge 
Source: CEPEJ 2012; WJP 2013 
Is there an understanding of what it actually takes for citizens to defend their rights? 
0 
0.01 
0.02 
0.03 
0.04 
0.05 
0.06 
0.07 
0.08 
0.09 
0.00 
0.10 
0.20 
0.30 
0.40 
0.50 
0.60 
0.70 
0.80 
Norway 
Denmark 
Netherlands 
Sweden 
Spain 
Czech Republic 
Portugal 
Germany 
Austria 
Greece 
Slovenia 
Finland 
Italy 
France 
New Zealand 
Chile 
OECD 28 
Belgium 
Estonia 
Turkey 
Canada 
United Kingdom 
Republic of Korea 
Poland 
Hungary 
Japan 
Australia 
United States 
Mexico 
Iceland 
Ireland 
Israël 
Luxembourg 
Slovakia 
Switzerland 
Accessibility and affordability of civil justice 
Annual public budget allocated to legal aid per inhabitant as part (in %) of the GDP per capita, in 2012 
Accessibility and Affordability 
Annual public budget allocated to legal aid
There is also room for improving the accessibility, effectiveness and awareness of ADRs 
Source: WJP; Flash EuroBarometer 2013 
Accessibility, impartiality and effectiveness 
Awareness 
0 
5 
10 
15 
20 
25 
30 
35 
40 
45 
50 
0.00 
0.10 
0.20 
0.30 
0.40 
0.50 
0.60 
0.70 
0.80 
0.90 
1.00 
% 
Accessibility, impartiality and effectiveness of ADR in civil justice 
Citizens who feel informed about the alternatives to court
Yet understanding of the use, transparency and impact of ADRs is uneven at best 
Source: The Economist, 2014
Current OECD work on justice institutions 
•2014 MCM Inclusive Growth Report 
•2014 OECD Trust Strategy 
•2013 ECO Civil Law and Justice Sector Efficiency Study 
•2013 Government at a Glance 
•Sigma Rule of Law assessments 
•Governance accession reviews and core accession principles 
Colombia 
Latvia 
Russia
Ongoing co-operation 
External 
●European Commission for the Efficiency of Justice (CEPEJ) 
Agreement on use of data and extension to non-EU countries 
OECD Observership in CEPEJ meetings 
●World Justice Project 
●International Commission of Jurists 
Internal 
●SIGMA programme 
●LEED programme 
●Competition Committee 
●Investment Committee 
●Consumer Policy Committee 
●Economics Department (Civil Law and Justice Sector Efficiency Survey) 
Collaboration survey design 
Possible inclusion in G@G 2013
Focus of the discussion 
•Fostering trust in justice and justice performance 
•Advancing equal access to justice 
•Strengthening effectiveness and governance of ADRs

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Presentation by Mr. Rolf Alter, at the Meeting on Fostering Inclusive Growth and Trust in Justice Institutions, 12 November 2014

  • 1. Fostering Inclusive Growth and Trust in Justice Institutions: Access, Performance and Alternatives 12 November 2014 OECD, Paris
  • 2. Trust in justice significantly varies across member countries (2013) Source: Gallup World Poll 86 81 81 69 69 68 67 65 64 63 63 63 60 60 57 57 56 56 55 55 52 47 46 44 44 42 37 37 37 30 28 27 26 19 15 0 10 20 30 40 50 60 70 80 90 100
  • 3. Trust in justice scores lower than confidence and satisfaction with other public services 52.1% 39.5% 71.0% 66.5% 73.5% 0 10 20 30 40 50 60 70 80 90 100 Justice system and courts National government Health system Education system Local police OECD Max Min Source: Gallup World Poll, 2013
  • 4. Yet it strongly matters for trust in government Source: Gallup World Poll AUS AUT BEL CAN CHL CZE DNK EST FIN FRA DEU GRC HUN ISL IRL ISR ITA JPN KOR LUX MEX NLD NZL NOR OECD POL PRT SVK SVN ESP SWE CHE TUR GBR USA 0 10 20 30 40 50 60 70 80 90 100 0 10 20 30 40 50 60 70 80 90 Trust in justice Trust in government [R²: 0.72]
  • 5. … for growth… Source: OECD, Gallup World Poll AUS AUT BEL CAN CHL CZE DNK EST FIN FRA DEU GRC HUN ISL IRL ISR ITA JPN KOR LUX MEX NLD NZL NOR POL PRT SVK SVN ESP SWE CHE TUR GBR USA OECD 0 10 20 30 40 50 60 70 80 90 100 15000 25000 35000 45000 55000 65000 75000 85000 95000 Trust in justice GDP per capita R2:0.58 [R²: 0.58]
  • 6. …and citizen well-being Source: OECD, Gallup AUS AUT BEL CAN CHL CZE DNK EST FIN FRA DEU GRC HUN ISL IRL ISR ITA JPN KOR LUX MEX NLD NZL NOR OECD POL PRT SVK SVN ESP SWE CHE TUR GBR USA 4.5 5 5.5 6 6.5 7 7.5 8 10 20 30 40 50 60 70 80 90 Life satisfaction Trust in justice R²= 0.62
  • 7. … trust in justice is also negatively related to the perception of corruption in the judiciary Source: Gallup, Transparency International Global Corruption Barometer 2013 AUS BEL CAN CHL CZE EST FIN FRA DEU GRC HUN ISR ITA JPN KOR LUX MEX NZL NOR PRT SVK SVN ESP CHE TUR GBR USA 10 20 30 40 50 60 70 80 5 15 25 35 45 55 65 75 Trust in justice Perception of corruption [R²: 0.79]
  • 8. What are the areas of focus to promote trust, better life and growth?  Effective justice institutions  Access to justice policies  Effective and transparent ADRs  Performance  Access  Alternatives  Trust in justice & trust in government  National competitiveness & inclusive growth  Life satisfaction  Policy performance & effectiveness  Government accountability Policy levers Key areas of focus High-level outcomes Source: OECD; WJP; Gallup World Poll; WEF Need for:  Robust modelling  In-depth qualitative assessments
  • 9. Yet there is a wide variation across member countries in justice performance Life Satisfaction Socio- and economic performance Source: WEF Efficiency of legal framework in settling disputes, 2013-2014 Range: from 2.7 to 6.0 (1-7 scale) 0 1 2 3 4 5 6 7
  • 10. It takes up to 1580 days to enforce a contract in OECD countries Life Satisfaction Socio- and economic performance Source: World Bank Enforcing contracts, 2014 OECD average: 539.5 days 21.4% cost of the claim Range: 216-1580 days 9-39.9% cost of the claim 0 5 10 15 20 25 30 35 40 45 0.00 200.00 400.00 600.00 800.00 1,000.00 1,200.00 1,400.00 1,600.00 1,800.00 Cost (% of claim) Time (days) Time (days) Cost (% of claim) Number of procedure 38 32 37 35 33 21 27 36 34 33 31.8 26 40 26 36 29 35 35 33.6 27 35 25 28 29 34 31 32 36.8 33 32 26 31 34 32 30
  • 11. Citizen views on judicial independence also diverge… Life Satisfaction Socio- and economic performance Source: WEF Judicial independence, OECD countries, 2013-14 weighted average Range: from 2.3 to 6.7 (1-7 scale) 0 1 2 3 4 5 6 7
  • 12. Court users appear to be more satisfied with fairness and independence than with length and cost of proceedings (2013) Life Satisfaction Socio- and economic performance Source: Flash EuroBarometer Court users satisfaction - Civil and commercial courts 21.3% 53.7% 49.7% 29.2% 46.2% 0 10 20 30 40 50 60 70 80 90 Lenth of proceedings Independence (courts & judges) Fairness of judgements Cost of proceedings Use of new technologies OECD21 Min Max Level of satisfaction is slightly higher in administrative justice compared to criminal justice
  • 13. Yet safety and order are an important component of public expenditures Life Satisfaction Socio- and economic performance Source: SNA Public spending on safety and order as a share of total public expenditure, OECD countries, 2012 2012:1.88 to 6.38 2007: 1.97 to 5.53 0 1 2 3 4 5 6 7 2012 2007 Range
  • 14. Although the expenditures on courts vary Life Satisfaction Socio- and economic performance Source: SNA Expenditures on public order and safety, 2012 7.5 8.7 13.9 13.9 14.4 15.8 16.1 16.8 16.9 17.2 17.2 18.3 18.3 19.4 20.4 21.1 21.5 25.9 29.8 31.8 54.0 53.3 58.6 53.0 61.9 57.8 42.0 63.6 50.0 62.2 48.5 53.7 40.7 62.8 47.5 54.0 58.7 46.7 47.5 48.2 3.7 8.8 9.1 6.8 12.0 8.7 19.9 4.4 9.9 12.1 13.3 17.0 8.7 8.2 15.9 12.3 8.9 6.4 10.6 5.2 0% 20% 40% 60% 80% 100% Law courts Police Prisons Other
  • 15. Citizen views on accessibility and affordability of justice also diverge Source: CEPEJ 2012; WJP 2013 Is there an understanding of what it actually takes for citizens to defend their rights? 0 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70 0.80 Norway Denmark Netherlands Sweden Spain Czech Republic Portugal Germany Austria Greece Slovenia Finland Italy France New Zealand Chile OECD 28 Belgium Estonia Turkey Canada United Kingdom Republic of Korea Poland Hungary Japan Australia United States Mexico Iceland Ireland Israël Luxembourg Slovakia Switzerland Accessibility and affordability of civil justice Annual public budget allocated to legal aid per inhabitant as part (in %) of the GDP per capita, in 2012 Accessibility and Affordability Annual public budget allocated to legal aid
  • 16. There is also room for improving the accessibility, effectiveness and awareness of ADRs Source: WJP; Flash EuroBarometer 2013 Accessibility, impartiality and effectiveness Awareness 0 5 10 15 20 25 30 35 40 45 50 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70 0.80 0.90 1.00 % Accessibility, impartiality and effectiveness of ADR in civil justice Citizens who feel informed about the alternatives to court
  • 17. Yet understanding of the use, transparency and impact of ADRs is uneven at best Source: The Economist, 2014
  • 18. Current OECD work on justice institutions •2014 MCM Inclusive Growth Report •2014 OECD Trust Strategy •2013 ECO Civil Law and Justice Sector Efficiency Study •2013 Government at a Glance •Sigma Rule of Law assessments •Governance accession reviews and core accession principles Colombia Latvia Russia
  • 19. Ongoing co-operation External ●European Commission for the Efficiency of Justice (CEPEJ) Agreement on use of data and extension to non-EU countries OECD Observership in CEPEJ meetings ●World Justice Project ●International Commission of Jurists Internal ●SIGMA programme ●LEED programme ●Competition Committee ●Investment Committee ●Consumer Policy Committee ●Economics Department (Civil Law and Justice Sector Efficiency Survey) Collaboration survey design Possible inclusion in G@G 2013
  • 20. Focus of the discussion •Fostering trust in justice and justice performance •Advancing equal access to justice •Strengthening effectiveness and governance of ADRs