The document discusses using coaching skills like listening, asking questions, and building trust to grow compassion, empathy, and kindness in DevOps. It recommends the GROW model for coaching, which involves setting goals, discussing current reality, exploring options, and establishing willingness. It also suggests holding "coaching dojos" where several people take turns coaching each other through the GROW process while others observe, then sharing feedback with the group. The goal is to apply coaching approaches to foster more positive relationships and culture in DevOps.

1. Photo by Johnson Wang on Unsplash

2. Using Coaching Skills
to Grow
Compassion, Empathy & Kindness
in DevOps
Nik Knight
Head of Releases @ JHC Financial
@kninki

3. “Thinking Partner”
Coach as a
Photo by Laurenz Kleinheider on Unsplash

4. Listen
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5. Ask
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6. Build
Trust
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7. The GROW Model
Photo by Annie Spratt on Unsplash

8. Goal
R
O
W
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9. G
Reality
O
W
Photo by Randy Colas on Unsplash

10. G
R
Options
W
Photo by Jean-Frederic Fortier on Unsplash

11. G
R
O
Will
Photo by Neora Aylon on Unsplash

12. Goal
Reality
Options
Will
Photo by Benjamin Elliott on Unsplash

13. Coaching
Dojos
Photo by David Clarke on Unsplash

14. Gather
some
folks
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15. Talk
through
GROW

16. Coach
Player
Observer
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17. Share
with the
group
Photo by Tim Marshall on Unsplash

18. Listening
Asking
Building Trust
Compassion
Empathy
Kindness

19. Some Useful Links
What is Coaching? Back to the Basics by Cathy Liska
https://www.td.org/insights/what-is-coaching-back-to-the-basics
How to Coach: A Programmers Cheat Sheet by Lou Bichard
https://simpleprogrammer.com/coaching-programmers/
Coaching Dojos - Your Guide on How and Why to Use Them by Steven Wallace
https://www.drivetoimprove.com/blog/coaching-dojos
The GROW Model in Action by Dee Wilkinson
https://www.youtube.com/watch?v=6f3X2PEsV-Q
Book:
Effective Modern Coaching by Myles Downey
Photo by Markus Spiske on Unsplash

20. Are you with me?
Photo by Markus Spiske on Unsplash
Nik Knight
Head of Releases @ JHC Financial
@kninki