1. Element 2
Following identified Policies and Practices.
1. Performing work within identified policies, protocols and
procedures
2. Contributing to the review and development of policies
and protocols
3. Working to your position and role responsibilities
4. Clarifying any misunderstandings about the job role
5. Clarifying unclear instructions
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2. Policies, procedures and protocols give staff the
knowledge they need to comply with the
organisation’s standards and services. They are
linked to quality assurance and legislative
requirements.
You need to have a broad knowledge of the
objectives of the laws, regulations, policies and
procedures that have a direct impact on your job
role.
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3. You need to understand the following procedures:
• Assisting new staff members
• Using the correct forms for specific tasks
• Reporting hazards
• Filing information
• Knowing what to do if you are having problems
• Handling an emergency
• Using the correct suppliers when purchasing items
• Using the right equipment correctly
• Maintaining equipment
• Behaving ethically
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• Making a complaint

4. Community service policies constantly change and new
policies evolve in response to current social, political
and populations changes.
How can you contribute to the review and development of policies
and procedures:
Gathering information for review
Providing feedback from clients to a supervisor or management
Providing feedback based on your experiences of putting policies into practice
Participating in employee surveys
Identifying improvements and adding your comments to a suggestion box
Volunteering your time to the development or evaluation of policies
Regularly self-evaluating your own practices and identifying areas of improvement
Participating in team meetings
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5. As a co-ordinator, you are in a good
position to comment about the
effectiveness of policies and
procedures as you observe them in
action on a daily basis.
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6. You need to be familiar with your work role and clear on
the responsibilities assigned to you.
For example:
• Do you work independently?
• Do you have responsibility for others in your team?
• What is your level of authority?
• Who do you report to?
• What should you do if you want to negotiate your tasks?
• What should you do if you wish to seek advancement in the
organisation?
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7. It is your responsibility to
1. Understand your position’s description
2. Understand your level of authority
3. Understand your key performance indicators
4. Prepare a work plan
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8. You work as part of a multidisciplinary team so
it is critical that you understand exactly what
you are expected to do and your level of
authority.
No function is isolated so work within the scope
of your role and responsibilities and seek
advice or clarify anything you do not
understand.
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9. Misunderstandings
need to be acted upon
promptly as others in
the team are relying on
you.
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10. Workplace appraisals are usually done every six
months or even annually.
This process is designed to review your work
performance and skills against the duties
outlined in your job description and gain
feedback about your abilities.
It is also an opportunity for you to give feedback
on how you feel your job is going and raise any
issues or training you feel you need.
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