This document describes the holistic synthesis process used by Galaxies Synthesis Process to analyze business challenges. The process involves understanding the business challenge, collecting various data on the ecosystem, evolution, people and depicting the challenge through causal loop and flow diagrams. Potential issues are then identified through synthesis and analysis. Findings and recommendations are developed including a root cause fishbone diagram. Recommended changes are prioritized and their impacts assessed to begin implementation. The goal is to solve problems by understanding the system as a whole rather than just its individual parts.

1. Non-Traditional management consultancy
Galaxies Synthesis Process

2. "We cannot solve our problems with
the same thinking we used when we
created them.”
~ Albert Einstein

3. Holistic Method
To find and resolve business issues
Analysis
Synthesis

4. Galaxies Holistic approach
We’ll always start with synthesis to
find inherit problems within the
system.
We are using the appropriate analysis
method where we failed to find causes
using synthesis

5. Galaxies Synthesis Process
1. Understand the business challenge
2. Collecting data
• Business ecosystem and evolution
• Understanding the people
• Depicts the challenge as casual loops
• Depicts the challenge as flow diagrams
• Computer Model
• Aggregated interaction
3. Synthesis
• Identify casual and flow issues
• Realize symptoms, find root cause
• Search for leveraging points
4. Findings & recommendations
• Root cause, symptoms, categories, and cause factors – Galaxies
Fishbone
• Recommended changes and their impact on the business
5. Let’s start the implementation

6. Our process in details
Understanding
business problem
Collecting data
Synthesis &
Analysis
Findings &
recommendations
Implementation

7. • Understand the business challenge – using Fishbone
diagram to depict the business challenge as we
understood it from the client
• Define system boundary. Our synthesis / Analysis will be
limited to agreed system boundaries
Phase 1 - Understand the business
challenge
Categories
Causes
Mgmt System Org structure People
Culture Technology ?

8. • Ecosystem – Depicting the main players in the business
ecosystem
• Evolution – Depicting major milestones and trends in the
business evolution since started
• Antifragility – Taking from Nassim Taleb book, Capture
existing antifragilities in the business
• Business and company Network – Capturing the business
and the company main players and how they interact one
with each other
Phase 2 - Business ecosystem and
evolution

9. • Narrative fallacy: Addresses our limited ability to look at sequences of facts
without weaving an explanation into them, or, equivalently, forcing a logical link,
an arrow of relationship upon them. Explanations bind facts together. We map
the main narrative fallacy of actors in our system boundaries
• System 1 & System 2 – Taken from Danial Kahneman book. Mapping system
1&2 of main players.
• Mental models – Capturing players mental model.
• Strategic Behavior (game theory) - Capturing players Strategic Behavior.
Phase 2 - Understanding the People

10. • Reinforcing loops – loops between variables that reinforce
growth or decline
• Balancing Loops – loops between variables that create
balance in the system
• linked loops – Combination of reinforcing and balancing
loops
• Architypes – Predefine linked loops that depict known
issue
• Delays – Delay of the causal of A on B
• Dynamic behavior and model verification – Verification
methods of the model
Phase 2 - Depicts the challenge as causal
loop diagrams

11. • Stocks – “Sinks” that hold physical/virtual measurable things
• Flows – Pipes that connect two stocks and enforce a flow from
one to another
• Delays – Events that cause delays to normal flow
• Behavior Over Time Diagram – How stocks behave over time
• Structure-Behavior Pair – 9 predefined known behaviors
• Graphical Function Diagram – How flow causes impact of one
stock on another.
• Policy Structure Diagram – Stocks, flows, vibrable and delays in
one diagram that can be used as a simulation
Phase 2 - Depicts the challenge as flow
diagrams

12. • Using dedicated software (like Insight Maker) to run
different simulations and gain understanding how the
system is working and how potential changes will impact
the system
• Computer models enforce to connect all the elements of
flow diagrams.
Phase 2 - Computer Model

13. • Synchronization – How peer influence work in the
system.
• Recruiting - How agents recruit other agents in the
system.
• Sorting - How change locations of agents in the
system impact the system
• Assimilation - How System’s agents absorb and
integrate information
* Agents = human parts of the system (including groups)
Phase 2 - Aggregated interaction

14. • Identify:
• negative reinforcing loops
• balancing loops
• delays of flows
• Network optimization
• Aggregate interaction Opportunities
• Mental models and strategic behaviors
Phase 3 – Identify Causal and Flow Issues

15. • Realize what is the root cause and the symptoms
• List all symptoms, categories we used and causal
factors
• Define the root cause, categories used and casual
factors
Phase 3 – Realize Symptoms find root
cause

16. • Synthesis:
• List of recommended changes in management
system, Org structure, People, Culture and
Technologies
• Analysis:
• List recommended changes in business processes
Phase 3 – Search for leveraging points

17. • Using Fishbone to show:
• Symptoms
• Root cause
• Categories
• Cause facts
Phase 4 - Root cause, symptoms,
categories, and cause factors – Galaxies
Fishbone

18. • Priorities the list of recommendations
• Defined estimated effort, cost and benefit of each Item
Phase 4 - Recommended changes and
their impact on the business

19. Thank You
For more information on our unique
approach:
E-mail: natty.gur@ongalaxies.com
Call: 781 708 3550
Website: www.ongalaxies.com/services