My Resume as of 3-2017

1. EVAN NATELSON
917.794.0998 natelson.evan@gmail.com www.linkedin.com/in/enatelson
Salesforce.com CRM Administration
My Skills
o Create fields, objects, tabs, rules, buttons
and links
o Configure list views, reports, dashboards
and analytic snapshots
o Manage provisioning, role hierarchy,
security access, data permissions and
storage usage
o Design data automations on the
Force.com platform
o Data Management – governance, de-
duplication, import/export, quality control
o Integrate 3rd
-party software – Pardot,
Ascent ERP, FinancialForce, Conga,
MapAnything, Zendesk, Google Apps
Business and Systems Analysis
o Design reports and charts in MS Excel to
visualize and track key metrics
o Gather business data requirements by:
o Interviewing Stakeholders
o Performing Needs Analysis
o Producing ERD, wireframes,
proof-of-concepts and workflow
diagrams
o Run A/B Testing
o Manipulate data in Excel and Salesforce
to capture insights
certification
Salesforce.com CRM Administrator (201)
EDUCATION
Pratt Institute | New York, NY | Masters of Library
Sciences (MLS) - 3.8 GPA
Rutgers University | New Brunswick, NJ | BA in
Journalism - 3.2 GPA
o Reporter for school newspaper, The Daily
Targum
Interests
I enjoy reading, volunteering, art, football,
baseball, soccer, hockey, yoga, meditation,
philosophy and traveling.
Experience
Energy Focus
Salesforce Administrator | New York, NY | May 2016 – March 2017
o Administer Salesforce CRM to a 40-person group
consisting of sales, marketing, product management, and
customer experience
o Train new users & continuously educate users via 1-on-1
tutorials, group trainings, email newsletters, and
Salesforce Chatter Groups
o Integrate with 3rd-party software Pardot, iCapture and
Conga Composer
o Analyze and distribute data via reports and dashboards
o Troubleshoot user issues
The Metro Group
Systems Analyst | New York, NY | October 2015 - May 2016
o Administered Visual FoxPro CRM database
o Distributed data reports via R&R Report Writer and
PDFeXPLODE
o Managed cell phone vendor relations, dissemination and
maintenance
o Provided IT Helpdesk services
The Chia Company
Business Systems Analyst | New York, NY | May 2014 - Oct 2015
o Administered Salesforce CRM to a 50-person group
consisting of supply chain, finance, customer experience
and quality assurance
o Trained user base (half of whom worked in Australia and
the UK) and send monthly update communications
o Supervised our IT and SF development consultants
New Visions for Public Schools
Systems Support Associate | New York, NY | Jan 2013 - March 2014
o Administered Salesforce CRM to a user base of 150
o Develop record and management systems using Google
Apps and Google Scripts
o Assist users with SF/Google issues and reporting needs
o Managed Google Drive security platform, CloudLock, to
assure compliance with federal law
Acutedge
Salesforce Consultant | Remote | Sept 2012 – Jan 2013
AppCrown LLC
Salesforce Consultant | New York, NY | Sept 2011 – June 2012
Resources for Children with Special Needs
Research & Information Specialist | New York, NY | April 2009 - Sept 2011
Children’s Brain Tumor Foundation
Development Associate | New York, NY | June 2008 – Jan 2009