The document discusses the key aspects of warehouse operations including the meaning of a warehouse as a storage facility for raw materials and manufactured goods. It describes the processes for receiving goods into the warehouse (inwards), storing them, picking goods for customer orders (outwards), transporting goods, and ensuring customer satisfaction which is important for business growth. Maintaining quality customer service standards is essential.

1. Warehouse

2. Content :
Meaning of warehouse.
Contracts .
Inwards.
Storing .
Outwards .
Transportation .
Customer satisfaction.

3. Meaning(warehouse):
 warehouse is a large building where raw materials
or manufactured goods are stored until they
are exported to other countries
or distributed to shops to be sold.

4. Contract :
Contract is a legal document. The contract is used for the sale of
certain products (industrial supplies, raw materials,
manufactured goods), which are projected for sale, where the
buyer is a trader, wholesaler that will sell the products to
another company or merchant.
Main important points:
 Products, standards and specifications.
 Units of measure in both figures and words.
 Total value. The total contract value in words and figures.
 Terms of delivery.
 Terms of payment.
 Documentary requirements

5. Inwards :
 Receiving
goods from
vendor ,
Inwards
means taking
goods into
warehouse to
store
 Ex : raw
materials, Fgs

6. Inwards process:
1
• Getting goods from vendor
2
• Checking invoice number and
inward number
3
• Checking parcels& Receiving goods
& storing in warehouse

7. Storing :
 Rack storing  Bulk storing

8. Outwards meaning :
 Outwards is a one of main thing in warehouse . Its
depend on customer orders. Outwards meaning
taking goods from warehouse and sending customers
called outwards. It have some procedures.
Transportation coming under on outwards only.

9. Outwards process :
Getting
order
Picking
goods
from
warehouse
Quality
&quantity
checking
Documents
preparation &
packing
dispatch

10. Transportation :
Transportation meaning is moving goods from one
place to another place.

11. Customer satisfaction :
 Customer satisfaction is one kind of goodwill for
organization. When organization have goodwill then
company will grow automatically mean as per sales
wise . In India peoples have trust on public voice only
when you have good name in public then
automatically spread to anyone . That’s the reason all
are aiming only customer satisfaction.

12. Thank you