1. RESUME
Nandini S Jadav
D/o V Srinivas Rao Jadav
#7, 3rd
Main road, 2nd
cross,
Singapura paradise layout, Vidyaranyapura post
Bangalore – 560097
Email : jadav.3092@gmail.com
Phone : 8151033377
OBJECTIVE:
To seek a challenging environment that encourages continuous learning and
creativity, provides exposure to new ideas and stimulates personal growth.
EDUCATIONAL QUALIFICATION:
SSLC BEL High School
(Karnataka state board)
71.04%
PUC BEL Composite College
(Karnataka PU Board)
67.33%
BSc
(Degree
in Science)
MES Degree College
(Bangalore University)
74%

2. PROFESSIONAL EXPERIENCE: Overall 2.5 Years.
• Organization: Aditya Birla Minacs(Jan 2014 to July 2014)
Role: Technical Support Associate
Responsibilities:
 Providing technical support for Lenovo hardware products (PC’s, Laptops and
All in one’s).
 Install, upgrade, support and troubleshoot Windows OS, authorized desktop
applications, hardware, and peripheral equipment.
 Coordinate and execute preventative maintenance and remedial repairs on
computers, laptops, printers, and peripherals.
 Attending end users complaints with respect to Desktop/Laptops, Hardware,
Software and Network related troubleshooting.
 Remotely take control of PC’s in case of connectivity issues (Wireless,
Bluetooth) and resolve the same.
 Return defective equipment to maintenance inventory, document customer
repairs, and maintain and restock parts inventory to maintain spare parts levels.
• Organization: Convergys (July 2014 to Aug 2015)
Role: Technical Support Associate
.
Responsibilities:
 Providing technical support for AT&T Uverse products for US customers.
 Provide desktop support for workstations and Laptops running Windows7,
Windows8, WIndows 8.1, Windows 10 and Mac OS X.
 Antivirus Installation/Patches Updating - Symantec, Mc-Café, Norton
Antivirus.
 Mail Clients configuration backup & Troubleshooting (MS Outlook, Outlook
Express)
 Responsible for setting up and troubleshooting wireless network and internet
connectivity.

3. • Organization: IBM India Pvt Ltd(August 2015 till date)
Role: System Operations Specialist - i Series
Responsibilities:
 Creating subsystems, starting and ending subsystems.
 Checking messages in the message queue.
 Creating JOBD (job descriptions), Job queues and Out queues.
 Adding Job queue entries to subsystem.
 Checking the jobs if they are successfully started/completed or not, including
BRMS logs.
 Checking daily logs, system status and disk status in AS/400
 Checking the systems health after the IPL like jobs/subsystems/devices status.
 Checking if the devices are varied OFF or ON after the IPL.
 Checking the object authorities.
 Creating and changing the user profile on user request.
 Handling of AS/400 server maintaining.
 Taking Backups of AS/400 servers using BRMS tool.
 Initializing and Expiring the media volumes.
 Checking the media library status.
 Working with system values.
 Raising Incidents, Working on them by doing investigation & following up for
Closure.
TECHNICAL SKILLS:
Server: i Series (AS/400)
Operations System: OS/400 - V6R1/ V7R1
Tools: SDM (Ticketing), Remedy, BRMS/Mimix
User profile Management, Patch Management, Save and Restore, HMC
management, Journal Management, Job Scheduler, Work Management, Robot
Scheduler.
Currently undergoing training for AS/400 Administration

4. PERSONAL PROFILE:
Name : Nandini S Jadav
Father’s Name : V Srinivas Rao Jadav
Mother’s Name : Rama Devi S
Nationality : Indian
Date of Birth : 30-Sept-1992
Languages Known : Marathi, English, Hindi and Kannada
Hobbies : Playing outdoor games (volleyball, handball, cricket)
DECLARATION:
I hereby declare that the above mentioned information is correct up to my
knowledge and I bear the responsibility for the correctness of the above mentioned
particulars.
Nandini S Jadav