PRESENTATION-SBM

LANDFILL BIOMINING AT
KUMBAKONAM
ON BUILD OWN OPERATE MODEL BY
ZIGMA GLOBAL ENVIRON SOLUTIONS PVT. LTD., ERODE. TAMIL NADU

Situated in the state of Tamil Nadu
in Thanjavoor District.
100 Kms. from Trichy.
300 Kms. from Chennai.
Quantity of MSW generated:
70 MT per day
Ministry Of Urban Development
KUMBAKONAM SWM FACTS & FIGURES
BIOMINING BIOCAPPING
Bio mining reclaims land that can
be re used
Land cannot be reused
Bio capping calls for maintenance
costs year on year to manage
methane and leachate
No maintenance costs involved
Reclaiming land helps ULB’s to utilise their Dump Yard efficiently by setting up MSW
Processing facility, Bio methanation plants etc. to avoid future MSW dumping.
REASONS FOR CONSIDERATION
OF BIOMINING OVER BIO CAPPING

KUMBAKONAM SWM FACTS & FIGURES
Since it was already dumped waste, measurement
of weight would mean additional costs in transportation
and wastage of time
Since the waste contains moisture, measurement
of weight would not be the most suitable way to
measure the processing performance
There was always a possibility that the contractor
may clear the heavier fractions like inert leaving all the
lighter fractions as it is in order to raise the bills.
Measurement by volume would depict in real sense
how much area has been reclaimed.
CONSIDERATION OF MEASUREMENT
BY VOLUME OVER WEIGHT

CONCEPT & INCUBATION
1
2
3
4
5
6
7
Once all of them were convinced the ULB went ahead with floating
the tender.
The Municipality contacted Service Providers for
understanding solutions to clear their dump in the landfills.
Zigma was also called for a presentation on Biomining.
Zigma conducted a contour mapping survey before the presentation
to assess the quantity of waste dumped.
Zigma then assessed the time required to clear the entire dump yard.
These two points were considered as benchmark while awarding
the tender.
The presentation involved Q & A session specific to Kumbakonam Dump
Yard, among Municipal Employees, Sanitary Inspectors, Pollution Control
Board representatives and Municipal Heath Officers among others.

SITE BEFORE HANDLING OVER
The Dump Yard was an eye sore with no place
left to dump future MSW
Out of the total area of 10.5 acres, around
7.5 acres of land was dumped indiscriminately
with MSW with other areas being utilized for
green cover and other utilities
Average height of the heaps were 7
meters from the ground level.
There was no space to establish any new
MSW Processing facility.BEFORE

SITE HANDOVER AND DEVELOPMENT
AFTER
Fully dumped site was handed over to us
with no space for erection of equipment's
Machineries included trommels, vibro
separators, air density separators,
conveyors and magnetic separators.
All equipment's erected were mobile in nature
and could be moved once the project gets over.
The plant started operations in the month
of August 2015

BIO MINING & THE PROCESS INVOLVED
STABLISATION OF
WASTE
PROCESSING &
SEGREGATION
1
2

SOME SALIENT FEATURES OF THE PLANT
The plant is designed to segregate around 14 different aggregates enabling efficient and responsible disposal of all of them.
The plant disposes off all its aggregates responsibly to the tune of 100%
The plant has achieved 0% rejects which means none of the aggregates are considered as rejects and dumped back
into sanitary landfill.
SEGREGATION OF WASTE
cement
companies
and power
plants
17% 15% 6% 2% 3% 0.5% 5% 6% 6.5%
Pyrolysis
plants.
consisting
of wood,
cloth and
other organic
items are
shredded
and sold as
RDF to
cement
companies
and power
plants
Recyclers Reclaimer Recycling
Companies
Steel
Plants
Pipe
making
companies
soil enricher
to sugarcane
farmers
nearby

CURRENT STATUS OF THE PLANT
Out of 1,31,250 m3 more
than 1,00,000 m3 has
been processed and
aggregates successfully
disposed.
Out of 7.5 acres dumped
with garbage more than
5 acres has been
reclaimed.
The ULB has built a RCC
Compost Pad and a
70 MT per day MSW
Processing plant in the
2 acres land reclaimed.
The entire quantity is
estimated to be
processed in another
two months time.
The Dump Yard is a site
to see now.

THANK YOU

Swachh Survekshan
Guidebook 2017

73
major
cities
40% of
Urban
Population
52 cities
more than
1 million
population
Results( feb 2016)
1
2nd
st
3rd 4th
Ministry Of Urban Development INTRODUCTION
Swachh Survekshan 2016

Collection of data from
citizen feedback
municipal body and
interactions with
the officials
direct observation
Preliminary data to
be provided by the
municipal body by
process of self
assessment
Based on physical
observation of the
survey agency
1000 citizens or
0.1% of city
population to be
covered through
tools like social
media, IVR based
surveys
SWACHH SURVEKSHAN

citizen feedback
municipal body and
interactions with
the officials
direct observation
Ministry Of Urban Development SWACHH SURVEKSHAN 2016/2017
2016/2017
2016 2017
50%
25%
25%
40%
25%
30%

municipal body and
interactions with
the officials
direct observation
citizen feedback
900
56
500
49
600
6
2000
111
Total Marks
Parameters
RANKING SYSTEM 2017

Swachh Survekshan
2017
Guidebook for
urban & local bodies
PURPOSE OF THE GUIDEBOOK
This Guidebook aims to:
Explain every parameter used for
scoring along with calculations
List supporting documents to be
provided by the ULB to support their
claims
Provide possible avenues to expedite
procurement and avail finances, in
order to achieve more marks
List leading practices from their peer
cities along with web-links of e-course
on SBM portal.
Not only improve scores, but improve
efficiencies of service delivery and
improve quality of life in cities

234
135
135
125
116
45
45
41
234
SECTIONS OF GUIDEBOOK’17
Sections of the Guide Book
Overall Collection, Transportation,
treatment and disposal of waste
Public and Community toilets
Individual toilets
Management of MSW in commercial areas
Management of MSW in residential areas
Strategy for ODF
IEC/BCC Strategy
Automated systems and staff adequacy
Management of C&D waste

Purpose & Definition
Gradation of marks for
the parameter
Supporting documents
from the urban local bodies
What should the ULB
do to maximise its score
Leading practice from
the urban local bodies
• gives the purpose and definition
• Defines terms & calculations
• Gives hierarchy of scores
• Measure of the parameter
•Lists all the documents of the
ULB as their proof of claim
• Gives action points to ULB to
improve their score
• Possible procurement & financial
avenues are mentioned
SwachhSurvekshan
2017
DETAILS COVERED FOR EACH PARAMETER
• Gives detail on how peer cities are
successful in implementing initiatives

SAMPLE OF ONE PARAMETER
PARAMETER: Efficiency in collection of the muncipal waste
• Assesses the percentage of waste that is regularly collected as against the waste generated in
the city. ULBs that collect less than 40 percent of the total waste generated in the city get zero marks.
•(Total municipal solid waste collected daily/ total municipal solid waste generated daily)*100
100%
80-99%
60-79%
40-59%
Below 40%
18
14
9
5
0
PURPOSE & DEFINITION
GRADATION OF MARKS FOR THIS PARAMETER
Percentage of waste collected daily Scores

SUPPORTING DOCUMENTS FROM THE URBAN LOCAL BODIES
• Swachh City Plan/ SWM DPR/ or any other study (prepared during the last 1 year) to assess the quantity of
waste generated in the city.
.
WHAT SHOULD THE ULB DO TO MAXIMISE ITS SCORE
• Expedite procurement of garbage collection trucks and bins as per the notified rate contract given
by DGS&D and MoUD.
• Prepare the Swachh City plan in-house by filling the City Sanitation Plan template given by MoUD.
• Hire a consultant from the list of empanelled agencies for SWM as mentioned by the MoUD
• If the city has not prepared any assessment of waste generated in the city, the ULB
should commission such a study.
• In absence of these documents, calculate the total waste generation on the basis of per capita benchmark
(500 gram per capita per day X city population).
• Records of waste collected from the city on a daily basis.
This should include records of various waste streams from the weigh bridges or record of number of trips
to processing/disposal site through various vehicles from the last quarter

LEADING PRACTICE FROM THE URBAN LOCAL BODIES
FINANCE
• The Central government assistance available under SBM for municipal SWM projects for
each city/ town is INR 240 per capita for present population.
• 100 % cost reimbursement for preparing the DPR will be done by the GoI as per unit cost
and norms set up by the NARC.
• The procurement of trucks and bins can be done by utilizing the funds received under
Swachh Bharat Mission as well as the respective state missions.
• ULBs can avail 35 percent VGF/grant per project for all SWM projects.
Achieving a Zero Garbage Town, Namakkal Municipality, Tamil Nadu
(This case has been described in the Guidebook)
There are 56 such parameters that have been described in the same format in the Guidebook

ANNEXURE OF THE GUIDE BOOK
Guidebook has references to several documents like
• Model RFPs
• Sample contracts
• MoUs with service providers as
approved by MoUD
• List of empanelled agencies and
organisations
These documents are given as a separate
Annex Book which can be downloaded.
This Annex Book will be updated regularly.
SBM e - learning portal
swachhbharat.cloudapp.net
The city officials are also requested to
register on the Swachh Bharat E learning
portal and undertake tutorials. The E-learning platform will help officials to learn about the
good practices followed in their peer cities and implement the same in their cities.
swachhbharat.cloudapp.net

Overview
 Launched by Government of India to encourage mass scale participation by
citizens and stakeholders in ‘Swachhta’ initiatives
 Every fortnight, a particular sector or ‘theme’ is taken up, for focusing on
‘Swachhta’
 Swachh Survekshan 2017 will give marks/weightage to cities for all press
clippings and TV video clips reporting thematic drive activities during the
specified fortnight
Thematic Drives
Ministry of Urban Development

Execution : April – May 2016
Thematic Drives
1st – 15th April 2016
Cleanliness drives in
slum communities
1st – 15th May 2016
All factories and
manufacturing premises
16th – 30th April 2016
Heritage places and
monuments
16th – 31st May 2016
All government
offices

1st – 15th June 2016
All forest sanctuaries,
reserved forest areas,
parks and animal
welfare establishments
1st – 15th July 2016
RWAs, housing societies
16th – 31st June 2016
Corporate
volunteering
16th – 31st July 2016
Honouring
municipal workers
Execution : June – July 2016
Thematic Drives

August – December 2016
Activities to be taken up
• Youth volunteers sensitize citizens and slum dwellers about safe sanitary practices and
DSWM
• Youth groups take mass pledges on mygov.in, and undertake cleaning drives in various
locations in the cities, and upload pictures on swachhbharat.mygov.in
• All sports icons -Swachh Bharat ambassadors - to take up special cleaning drives
• “Swachhta runs” organized by ULBs
• Cleaning drives in sports stadiums, along with functional separate gender-based toilet
facilities in every stadium
• Sensitization messages for spectators during matches, on importance of cleaning up
stadium and arena after the event; no use of plastics, etc.
• Entry tickets for all matches to have SBM logo and messages printed at the back
• Teachers to hold sensitization meetings with parents on imparting messages of cleanliness
and sanitation among their children
• Teachers to inspect sanitary facilities in every institution and plan for their repair and
upkeep
1st – 15th August 2016
All NSS, NCC, eco-clubs
16th – 31st August 2016
All registered sports
clubs in the country
1st – 15th September 2016
Focused engagement
with teachers

• Special cleaning drives to be conducted in every tourist spot
• All tourist places to have sanitary and functional toilet facilities
• Entry tickets for all tourist places to have SBM logo and messages printed at the back
• Railway stations serving tourist places to undertake cleaning activities
• ‘Swachhta’ Report cards publicized through popular media by cities
• Walkathons
• Awards and felicitations for individuals and organizations who have done good work on
SBM
• Sensitization drives with all eating establishments about importance of decentralized SWM
• Installing of compost machines by each establishment for handling kitchen waste
• Cleaning drives in Durga puja pandals every day post ‘prasad’ and ‘bhog’ distribution
• Night cleaning post Diwali celebrations
• Mass pledge taking by all children
• Sensitization by children to their parents about safe practices in cleanliness and hygiene
• Cleanliness activities undertaken by students and uploaded on swachhbharat.mygov.in
16th – 31st October 2016
All hotels / Eateries /
Restaurants
1st – 15th November 2016
Massive engagement
with students
16th – 30th September 2016
All major tourist places
1st – 15th October 2016
Massive cleanliness
drives and celebrations
in all cities and towns

• Sensitization drives among slum communities on operation & maintenance of
Community toilets
• Clean-up drives, Art and painting drives by local artists on Public toilet walls
• Drive by ULBs to make all PTs functional
• Inspirational messages on public media by Minister (Defence)
• Soldiers to undertake ‘Swachhta marches’
• Soldiers to sensitize citizens on themes of cleanliness and sanitation
• Cantonment board residents to take up cleanliness drives
• Inspirational messages on public media and special drives by religious icons – Swachh
Bharat ambassadors
• Cleanliness drives in all religious establishments (temples, churches, gurdwara, mosques,
etc.)
• Entry tickets for Religious places to have SBM logo and messages printed at the back
• Railway stations serving religious places to undertake cleaning activities
16th – 30th November 2016
Special drive in Community
and Public toilets in slums
and public places
1st – 15th December 2016
Focused engagement with
armed forces
16th – 31st December 2016
All religious places

Jai Hind
Jai Bharat

KPMG.com/in
Swachh Bharat
Mission
August 2016
Self Assessment Tool

Self Assessment Tool
• A web based portal has been prepared to assist
ULBs in understanding the principals of the
Municipal Documentation Review.
• The assessment carries a total of 2000 marks. The
data to be collected for ranking of the cities shall
be segregated into 3 parts :-
 Part 1: Collection of data from and
interactions with Municipal Body -
Weightage 45%
 Part 2: Collection of data from Direct
Observation - Weightage 25%
 Part 3: Collection of data from Citizen
Feedback - Weightage 30%
• The ULBs can utilize this tool to score in Part-1 which
carries 900 marks
• The questions provided in the subsequent sections
will be representative of the questions that will be
asked finally the Survekshan.

3
SwachhSurvekshanPart-1
• Interaction with officials of ULBs with regard to the situation
assessment under various components of the Mission as per
set questionnaire
• ULBs to provide supporting documentation in response to
each question
• Survey agency will collect and systematically analyse the data
following a protocol for the process to be independent and
unbiased.
Max Score Weightage
45%900

4
FeaturesoftheTool
1) Representation of the actual
questionnaire for cities to familiarize
themselves with the components
2) Cities can use it on a time to time basis
to monitor their progress until actual
survey happens in 2017
3) Analyses the strengths and weak areas
which cities can leverage to enhance
their scores
4) Linkage to the past data helps ULBs in
identifying where they stand with
respect to rankings under Swachh
Survekshan 2016
5) The link for accessing the self
assessment tool is
https://gramener.com/qci/

6
C:UsersvaibhavraoDesktopSS WorkshopAnimation.gif

KPMG.com/in
Swachh Bharat
Mission
August 2016
500 cities

• As a prelude to encouraging cities to improve urban sanitation, Ministry of Urban Development, is
conducting a survey of the recurring nature and subsequent rating of 500 cities, which includes 53 cities with
population of more than 1 million and state capitals
• The objective of the survey is to encourage large scale citizen participation and create awareness amongst
all sections of society about the importance of working together towards making towns and cities a better
place to live in
• The outcome indicators carry a total of 2000 marks. The data to be collected for ranking of the cities shall
be segregated into 3 parts :-
 Part 1: Collection of data from and interactions with Municipal Body -Weightage 45%
 Part 2: Collection of data from Direct Observation - Weightage 25%
 Part 3: Collection of data from Citizen Feedback - Weightage 30%
• The Ministry of Urban Development (MoUD) has designed the survey methodology, process & outcome
indicators/questionnaire
• Quality Council of India (QCI), an independent agency, would be conducting the survey

3
Swachh Survekshan in 500 cities
• To foster a healthy competition
among cities for Sanitation, Waste
Management & Service Delivery
• Monitor progress on a regular basis.
• Focus on output and outcome
indicators
• Cities to identify nodal officer for
• Availability of requisite documents for
Swachh Survekshan assessment
• Cities need to upload documents in
Swachh Survekshan Portal to facilitate
Service Level Status
• Expected participation of over 4 Lakh
Citizens
• Quality Council of India has been
engaged to carry out Swachh
Survekshan
• Coverage - 500 cities
• ICT based assessment with 450+
observers in 10000+ locations
• Verification via e-documentation
followed by on ground validation
Context Approach Expectation
Methodology (3 Components) – 2000 marks
SBM Components
Service Level
Status (ULBs)
Independent
Observation
Citizen
Feedback
Total Score 900 500 600

4
How ‘Swachh Survekshan 2017’ is different from
• Coverage – 500 cities vs 73 cities
• Increased weightage ( from 25 to 30 %) will be given to
citizen feedback as compared to Swachh Survekshan
2016
• ULBs to conduct media campaigns for citizen
participation
• Focus on Self-Assessment and Pre-Validation via e-
documentation by ULBs on the survey questionnaire,
prior to commencement of the survey
• Added focus on outcome indicators

5
About QCI
• Quality Council of India (QCI) is a national government organization focused on improving the quality of
delivery of services in India.
• QCI was established by a Cabinet decision of the government of India as an autonomous not for profit
organization, under Department of Industrial Policy and Promotion (DIPP), within the Ministry of
Commerce.
• The Council was established in 1996 to create a mechanism for third party assessment of products,
services and processes.
• QCI comprises of multiple boards responsible for implementation for accreditation and quality promotion
like NABCB, NABET, NABH, NABL & NBQP.

6
Expectations from ULBs
Part 1 - Service Level
Status
Part 2 – Independent
Observations
Part 3 – Citizen Feedback
Paper-less documentation
• ULBs can leverage the self-
assessment tool to prepare
well in advance for the
survey.
• ULBs to start uploading
e-documents on the web
portal.
Providing Locations on
Time
• ULBs to provide the list of
locations which will be visited
by the on-ground assessors.
• ULBs will help the on-ground
assessment team in visiting
the necessary locations
during the course of the
survey.
Provision of phone
numbers
• ULBs will provide all requisite
phone numbers for making
outbound calls using IVRS
and Call-Centre.
• Brand Ambassadors to be
leveraged to increase citizen
participation.
• ULBs to use social media and
other media platforms to
engage citizens.

7
Readiness for Swachh Survekshan 2017- ULBs
1. Appointment of Nodal officer for Swachh Survekshan 2017
- The Nodal officer acts as a single Point of Contact for engagement with QCI
- The Nodal Officer should provide QCI all the necessary documents & information
- The Nodal officer should be appointed by 15th August 2016 and informed to QCI
2. Early submission of documents and clearing of doubts
- ULBs will be given adequate time to upload documents
- ULBs should contact QCI regarding any query/ clarification on self-assessment portal,
uploading of documents in service level status or direct observation.
- Please contact QCI team on contactus_sbm@qcin.org or on 011-23379321 in case of any
queries

8
Swachh Survekshan 2017 – Plan
• The survey will be conducted in 10 phases, of 4 days duration
each, by a team of 150 assessors
• The survey will start from 4th January 2017 and will be
completed by 12th February 2017
• Two tier mechanism for the survey: On-ground Assessment
Team and Central Control room for Quality Assurance
Central Control Room
• A 24/7 centralized control room of
about 65 members will be setup for
Swachh Survekshan 2017.
• The team will monitor the survey
responses received on a real-time
basis and will ensure the quality of the
survey conducted.
• The control room will include
sanitation experts who will be able to
resolve all kinds of query.
• The team will maintain continuous
contact with the assessors on the
ground to ensure that survey is
conducted in a smooth and timely
manner.
• A call-center of 5 people will be
available to resolve issues faced by
the nodal officers of ULBs.
Phases Planned Dates Duration
Number of
Cities to be
assessed
Number of
Junior
Assessors
Number of
Senior
Assessors
Phase 1 4th-7th Jan 4 days 50 100 50
Phase 5 20th-23rd Jan 4 days 50 100 50
Phase 7 28th-31st Jan 4 days 50 100 50
Phase 8 1st-4th Feb 4 days 50 100 50
Phase 9 5th-8th Feb 4 days 50 100 50
Phase 10 9th-12th Feb 4 days 50 100 50

eSBM
An ICT platform for enabling Solid Waste
Management in Urban Local Bodies
Government of India

eSBM is a solution for tracking and monitoring all the vehicles engaged in collection and
transportation of solid Waste by ULBs on OPEX model.
eSBM facilitates the following :
 Monitoring of fleet status by vehicle tracking system (GPS based).
 MIS for waste collection and transportation.
 Real time SMS delivery for vehicle breakdown and maintenance.
 Transparency in Civic Administration
 Citizen Complaint Management System
eSBM Platform Overview
MoUD has signed a MOU with BSNL for providing an ICT based solution (eSBM Platform) for enabling
solid waste Management in 4041 urban local bodies all over the country.

KEY RESPONSIBILITIES OF BSNL
 Develop advanced solutions ( eSBM Software platform & Mobile Apps) using latest web &
mobile technologies.
 Install & maintain the Vehicle Tracking Devices in all the vehicles of the ULBs.
 Provide mobile SIM cards with suitable data plan for use along with the GPS devices in
each vehicle.
 Provide adequate training to users of the system in the ULBs (Mobile and Web users)
 Provide a Helpdesk Support ( On Toll free Phone Number) on all working days between
9AM to 6PM for providing IT & Technical Support to ULBs.

eSBM Platform - BSNL Offerings
 All infrastructure for the eSBM Platform i.e. Servers, Storage, Software, Internet Bandwidth etc to be provided and managed by
BSNL
 All SWM vehicles shall be fitted with Vehicle Tracking Devices for GPS tracking.
 Necessary Data SIMs, Short code, Toll Free help Desk nos etc will be provided.
 Mobile phones (Optional item) with apps for SWM staff.
 Citizen Complaint Management System
 Web Portals for eSBM system Management by ULB officials and Citizen Transparency portal.
 Dashboards and Reports for real time monitoring of :
 Status of garbage cleaning in city with details of Solid waste handled
 SWM Vehicles deployed, Vehicles on duty, Routes covered, Route Deviation, Bins cleaned
 Vehicle breakdown reports
 Citizen feedback
 Consolidated reports for Central, State and ULB wise views for various activities for effective monitoring.
 Toll free no for technical help to ULBs
 Mobile application for SWM staff to record attendance and reporting of garbage collected in the vehicle with Photo and Geo tags,
quantity of the waste handled etc, break down reporting.

eSBM Platform - Vehicle tracking system
 Provides functionality for monitoring of status of various types of vehicles used for garbage collection like
dumpers/ tippers etc.
 Shall provide real time reports of fleet in operation, history, route taken with distance and time, deviation
from route and trip reports etc.
 The system shall be able to track the vehicle live and replay.
 VTS system will allow the vehicles to be fully monitored right when starting from depot/ parking, when on
road, when at collection points, when at disposal sites and when at queues.
 The system to accept vehicle breakdown related issues on SMS as well as Web portal.
 It will be able to forward the issues to the appropriate officials to enable them to make alternate
arrangements/ sending support for repair.
 Provide comprehensive information through intuitive GUI to officers and citizens regarding overall status of
the solid waste management in the City.

eSBM Main Portal
Citizen login
MoUD login
-
ULB Login

eSBM - MoUD Portal
• Enables MoUD
to view status of
various activities
of ULBs
• Shows reports
on SWM,
Vehicles, Citizen
concerns etc

eSBM ULB Portal - Dashboard
Real time bin
cleaning status
View Vehicles on
duty
See bin cleaning
efficiency
Monitor Citizen
complaints
Monitor SWM
disposal quantity
Monitor trips Kms
by Vehicles
Monitor BINs,
Vehicles and
Staffs

Real time location
details of vehicles
Date wise trip report
of all vehicles
Real time cleaning status of
all bins with photos
Check monthly
cleanliness status of a Bin

eSBM Platform - Mobile Application for ULB staff
 This mobile application shall be used by dumper vehicle drivers/staff for various tasks such as :-
 For sending photographs before and after lifting the solid waste from bins, full and empty vehicles etc.
 For sending ‘start of trip’ and ‘end of trip’ messages as required.
 For reporting breakdowns of vehicles.
 For reporting weight of the waste collected by the vehicle in each trip.
 For reporting Attendance of the ULB staff.

Citizen Complaint Management System- Features
Citizen will be able to register complaints through SMS,
Mobile Application and Web Interface. The system will
facilitate the following :-
 Assign unique ID to each complaint and automatically route
the Complaints to the officials concerned.
 Citizen will get SMS alert with contact details of official
dealing with his complaints instantly .
 Administration interface as well as mobile App using which
officers can view, update and attend complaints.
 Send complaint resolution updates to citizens through SMS
and Email.
 Star rating by the citizens on each complaint on quality of
resolution, time taken, officer’s response, overall satisfaction
etc.
 Auto escalate complaints to the next level in case of non
resolution in pre-defined time frame.
 Dashboards to show detailed reports on complaint receipt
and resolution, performance of officers, area wise analytics
etc.
Geo- location based
complaints
Citizen can rate quality of
complaint resolution
Citizen Mobile App

Transparency Portal
 Garbage cleaning status, Garbage lifting status;
 Dumpers/tippers in operations;
 Route maps, deviations, distance travelled etc;
 Complaints, Rating of services by citizens;
 Waste generated and handled;
 Waste transported by a particular vehicle, routes taken,
deviations;
 Waste handled by disposal sites in daily, weekly etc.
Periodicity.

Benefits of eSBM
 Map all the waste collection and disposal areas of the city on map.
 Define routes covering all bins with vehicles and define time of cleaning.
 Monitor vehicle movement, halts and cleanliness status of BINs (Photos of BIN before and after
cleaning can also be seen)
 View waste quantity handling report.
 Through intuitive Dashboards and Reports, ULBs shall be able to view status of different
activities like real time BIN cleaning status, solid waste disposal, vehicles in operation, routes
followed, trips made etc.
 ULB staff will be able to send SMS to report vehicle breakdown which will be auto forwarded
to pre-defined officers for taking necessary action.
 A public web portal will allow citizens to view the garbage cleaning reports, Vehicles in
operations, Waste handling statistics, contact details of ULB staff etc.

Collection, Transportation & Recycling of
Construction & Demolition Waste
into Useful Products

 C&D Waste is a high density Waste consists mostly of inert and non-biodegradable
material
 About 1.2 cr. tons (10-12 million tons) of C&D Waste generated annually in India;
 Best Practices being followed in India for Treatment of C&D Waste are by:
East Delhi Municipal Corporation(EDMC) and Ahmedabad Municipal Corporation (AMC).
 Delhi generates about 5,000 TPD of C&D Waste, while Ahmedabad generates 4000 TPD
waste including 500 MT of construction and demolition debris Waste.
An Overview of Solid Waste Management

C&D Waste Processing by East Delhi Municipal Corporation
(EDMC)
S. No. Particulars Features
1 Site Coordinates 28°40'10.86"N 77° 15'49.37"E in Shastri Park
2 Ownership East Delhi Municipal Corporation
3 Area Available (in Acres ) 2.5 Acres

• Collection of Construction & Demolition Waste from 15
designated locations in EDMC Jurisdiction
Secondary C&D
Waste
Collection
• Transportation of C&D waste from the designated Collection
Points to the processing site at Shastri Park, DelhiTransportation
• Weighment of C&D Waste
• Segregation of C&D Waste
• Wet and Dry Processing
Processing
• Recovery of aggregates to produce Ready Mix Concrete
• RMC is converted to products like Kerb Stone, Paver blocks
• Brick Dust & Granular Sub-base is sold as building material
Selling Recycled
Material
Project Scope

 In East Delhi Municipal Corporation 15 designated points have been
identified from where unclaimed C&D waste (Malba) has to be
lifted. On demand malba is also lifted from sites other than these
designated points within EDMC Jurisdiction;
 Lifting of Malba is planned in the day and lifting takes place in night
hours;
 SLF slips are issued for each truck of malba giving details of place,
time and date, as a proof that material has been lifted from the
designated place;
 Weighment of trucks bringing malba are witnessed by Corp.
representatives (round the clock) at C&D plant weighbridge
 As a additional measure, the activity of weighment is captured on
CCTV and 15 days data is available for scrutiny / verification
Collection System

Wet processing technology is proposed to be adopted for washing
of aggregates.
Prograde Screen
Log Washer
Thickener
EVO Wash Filter Press

Mixed Waste Concrete Waste
Aggregate
10 to 20 mm
Aggregate
3 to 10 mm
Recycled Concrete Aggregate(RCA)Recycled Aggregate(RA)
Aggregate
3 to 10 mm
Aggregate
10 to 20 mm
Material Recovered

Input Outputs from Processing
Useful Products
Rejects
Mixed
Brick
Base
30 25
Recyclables
29 10 5100
Waste
Processing can reduce waste to landfill by 95 %
reducing pressure on scarce land . . . a niche of IEISL
Loose
Soil
Granular
Sub
Base
Sand
Subs
1 Unit
C&D Waste
generation in
cities is about 15 %
of MSW generation
Rejects are
disposed in
WTE
Value Addition by Processing

Bye-Products
Recycled Concrete
Aggregate(RCA)
Recycled Aggregate(RA)
(consisting of concrete & brick
pieces)
Ready Mix Concrete
Pavement Blocks & Kerb stones,
drain cover, any other non load
bearing pre cast product
Concrete Blocks and Hollow
bricks
Brick Pozzolana, Coarse Sand and
Silt

C&D Waste Processing by Ahmedabad
Municipal Corporation (AMC)
Situation before the Initiative
• Till December – 2013, 300 Tons per Day (TPD) of Construction and Demolition (C&D) was
being disposed without any treatment / recovery.
• This resulted into wastage of land and loss of valuable materials.
TimelineoftheInitiative
• Ahmedabad Municipal Corporation (AMC) issued an Expression of Interest (EoI) on 18th
March, 2012 for Design, Build, Finance, Own & Operate for 30 years on PPP (Public
Private Partnership) Mode. Subsequently, 6 companies submitted their offers.
• Detailed Technical, Commercial and Financial evaluation of these offers was done by
experts as the project has a time frame of 30 years and is significant from environment point
of view.
• Work order was issued to Ahmedabad Enviro Projects Ltd. and 5 acres of land was
allocated by AMC for this project.

• Ahmedabad Enviro Projects Pvt. Ltd. has commenced the
plant in a phase wise manner from December 2013 and the
plant is fully operational since June 2014.
• AMC has designated 16 spots around the city where citizens
will have to bring the C&D waste at their own cost. Also, the
C&D waste generated by AMC civil works will be collected at
these spots. The agency then collects C&D waste from these
spots by their own vehicles. AMC is paying Rs. 162.50 per ton
(with an escalation clause of 5% yearly increase).
• The collected waste will be weighed at AMC weigh bridge and
also at weigh bridge of company’s plant which will be
offloaded at municipal plant.
Present Status
11

Removal of Unwanted Material
Air Pollution Control
Sand Washing System
Aggregate Production & Washing System
Process
12

Final Products
• Use of Recycled Concrete Aggregates
and Sand:
– Embankments and Fill
– Capping
– Pipe bedding
– Bitumen bound materials
• Recycled concrete aggregates
– Precast RCC : Benches, Drains, drain
covers
manholes, slabs, drain covers, pipes
– RCC Pipes &Cement Articles
– Precast Concrete Box Colverts, Precast
Concrete Manhole
– RCC Fencing Pole, RCC Door Frame,
RCC Grill
– Kerb Stone & Ferro Cover
– Road Edge Stone, Paving Stone, Kerb
stone, Granite
– Paving Blocks Mortar less For Concrete
And Interlock Pathways
• Citizens can register their requests for
collection of construction debris from
their residence by a phone call to AMC
operated Comprehensive Complaint
Redressal System (CCRS phone no
155303).
• As per Mapping and Scheduling for
C&D waste below 1 ton, 4 to 5 spots
can be covered per trip for which
citizens shall be charged a minimum
flat charge of Rs 200 per ton upto 1
Ton waste and from 1-5 ton waste Rs
225 per ton & Rs. 675/- minimum
charge per trip and for more then 5 ton
waste Rs. 212.5 per ton & Rs. 1700/-
minimum charge per trip
• After the successful resolution of the
request, the citizen and the concerned
municipal officials shall be informed by
agency through CCRS.
ServicestoCitizens
13

In June – 2016, AMC has adopt a policy to purchase minimum 50% tender total
quantity requirement of Paver Blocks & Curb and minimum 25% tender total
quantity requirement of Manhole Cover (without frame) from this plant for its
own various civil works at prevailing approved rate from time to time as per
AMC tender or SOR.
PlantCapacityExpansionPlanning
AMC has taken up this initiative in the year 2012 and work has awarded for
treatment of 300 tons C&D waste per day. Presently AMC is collecting total 500
C&D waste tons per day, so AMC is in the process to award further 200 C&D
waste tons per day to this plant.
Policy for purchasing final products by AMC
14

Improvement in C&D Debris Management Situation
• C&D Waste is been processed as per Compliance with MSW, 2000 Rules
• By reuse of C&D, load on overflowing dumpsite is reduced
• City will be more cleaner
• Drain clogging is less
• C&D waste which is indiscriminately dumped throughout the city is
processed and converted into useful products.
• Professional and Scientifically Managed Projects
• Improving efficiency of Composting and Energy Efficiency processes
• Long-Term Sustainable Solution
• Gradual shift of illegal C&D debris dumping to legalized disposal system
Social & Environmental Impact of C&D waste Plant:

Thank You
East Delhi Municipal Corporation &
Ahmedabad Municipal Corporation
16

Sanitary Inspector/Engineer
Learning Module For Swachh City-
Swachh Bharat app
Android Play store -
SBM Engineer App

Getting started
Welcome to the Swachh City- Swachh Bharat app: A
step towards making India cleaner and healthier:
Download the app:
1) An SMS will be sent to your phone with the link to
the app. Click on the link, and download the app
Or,
2) An app downloadable link will be provided to you.
Clicking on the link will take you to the Google Play
Store. Download the app

Get registered:
Open the app
Choose preferred language: The first step is to
choose your preferred language
You can choose from eight different language

Number verification
After choosing your preferred language, enter your
mobile number.
An One Time Password (OTP) will be sent to the
registered mobile number.
The OTP will automatically be selected from your
message inbox.

OTP
The OTP gets automatically recognized, if the user
is using the mobile number they have provided.
In case the phone doesn’t recognize OTP, try
pressing the Resend code button.
Also, ensure the number provided is the same as
the mobile number you are using currently.
If the mobile number used for verification is not
yours or a different mobile number is used, you will
have to manually type in the OTP by referring to
the message that will get delivered on to the
registered mobile number.

Option 2: Registering Yourself
If you are an Engineer and want
to register yourself, you will be
asked to you will be asked to
verify your mobile number.
If your mobile number is not
recognized, you will be asked to
fill in other details for
registration purposes.
Similarly, if you type in a mobile
number that is not recognized,
you will be asked to fill in other
details.
Click continue.

Option 2: Registering yourself
The next page is registration
page, please fill in the following
details.
Click on the request tab, to send
the details to the concerned
authorities.
The authorities will get back to
you on the status of your
registration.
On clicking close button, the app
will close.
You will be contacted by the
concerned authorities via email
and the link to the app will be
sent.

Complaints listing page:
You are now registered.
You will now be taken to the complaints listing page.
All complaints which are unassigned to any sanitary
inspector/engineer will be displayed on the home page
by default.
The page will have the following:
1) Filter drop down box
2) In-App notification button (Bell)
3) Complaints and its corresponding status (On-the-job,
Resolved, Rejected)
4) Change status drop down box
5) Comments button
6) Smileys, and Vote ups for Resolved complaints
The following slides will explain these points in detail.

Some Important features
to remember
• Search Filter Box
• Left Menu Bar
• In App Notifications

Filter box:
The Filter box categorizes complaints into seven
categories:
a) Un-assigned: All complaints which are not
assigned to any sanitary inspector/engineer
b) All Complaints: Complaints assigned to you
c) High Priority Complaints: These complaints will be
mentioned as high priority by the agency.
d) On The Job Complaints: The status on these
complaints has been changed by you or the agency.
Also indicates the complaints you are currently
working on.
e) Re open complaints: Will be re-opened by the
citizen if dissatisfied with the resolution. Only resolved
complaints can be re-opened.
f) Resolved: Once a complaint has been solved, you or
the citizen can close the complaint by changing the
status to ‘Resolved’.
g) Rejected: Complaints rejected by you.

In App Notification:
The bell on the right side
indicates the number of
unread notifications.
Once you click on the bell, it
will take you to the
notification page.
When you click on the double
ticks, all the unread
notification converts into
read messages.
And, if you want to see
previous notifications, click
previously read button on
the bottom of the screen.

Left Menu
All the items in the filter drop down box are also
displayed here.
Other than that, it also has:
a) Rate us on Playstore: This rating will help the
developers understand if you are happy, satisfied
or dissatisfied with the app.
b) Report a bug: In case you are having issues in
using the app, you bring the problems to the
attention of the developer by reporting a bug.
This will help developers improve the app for
hassle-free using.
c) Log out button: clicking this button will log you
out of the app.

Complaints page (explained)
Click the filter drop down box on top of the page,
below Swachh Bharat and click on All Complaints.
The page will display the complaints assigned to you.
Change Status:
On viewing the complaint details, the first step is to
see if the complaint’s status is open or re-open.
If it is an open or re-open complaint, you can change
the status to On-The-Job or Reject.
The colour of the current status of the complaint
(Displayed next to the name of the complainant) and
Change Status drop down below the complaint will
always be the same.
On-The-Job: indicates you have taken up the
complaint.
Reject: You have rejected the complaint.

Alert Pop Up
Once you have clicked on Change Status, an alert box will
pop up. It will alert you that you are about to change the
status of the complaint. Please click OK.
It will then take you to the Comments Section. Please type
the reasons for changing the status. For e.g. when you are
changing the status from “Open” to “On the Job” you can
write “I will now be working on this job.” You could also
add pictures while changing the status by clicking the
camera button on the left bottom side of the screen.
(Optional)
You can either take a picture and upload it or choose a
picture from the gallery.
Please remember, while changing the status to Resolved,
a picture is mandatory.

Citizen notification:
Once you change the status of the complaint, the
complainant (Citizen) will get a push notification
regarding status change done by you on their
complaints.
The notification will also be stored in app notification
of the citizen app.

On the Job Complaints
Click on the On the Job complaint. Along with the
picture, the page will display the description of the
complaint. (This detail screen is same for all the
complaints, regardless of the status of the
complaint).
The small arrow shows the route from current
location to the location of the complaint. And, the
left locate button locates the complaint on the
google map.
It will also display a comment section which will
display three comments at a time.
To see more you can click on Load More button as
well.

Status:
There are a few things you must know with regard to
status.
1) Open/Reopen : For open complaints, the only
status that you can give is On-the-job and rejected.
2) On-the-Job: For On-the-job complaints you can put
only two status, Resolved and Rejected.

Resolved Complaint:
After resolving the complaint, you have to change the
status to Resolved.
Just click on the change status button and choose
Resolved option.
On resolving the complaint, you have to post the
picture of the complaint that you have solved along
with a comment indicating that the issue has been
solved.
You cannot change the status to resolved without
uploading the resolved picture of the complaint.
The complaint will now move to resolved section along
with smileys. You wont see it in On-The-Job section.
Once Resolved, feedback form in form of smileys will
be displayed.

Resolved notification
Once you have solved the complaint, the citizen will
get a notification saying that the complaint has been
resolved.

Re-open Complaints:
On receiving a notification on the status of their
complaint, the citizen has the option to re-open the
complaint, if they are not happy with the resolution.

Re-open complaints
Once the complaint is re-opened, you will receive an in
app notification (that will reflect only when you open the
app).
On receiving the notification, you can directly go to the
complaint by clicking on the notification.
Or, you can visit the left menu and click on re-open
complaints.
The re-opened complaint will sit on the top. You can
change the status to either On-The-Job or Reject.
Once you have changed it to On-The-Job again, follow the
procedure as before.

Rejected complaints
On being assigned a complaint, you can reject the
complaint.
You can reject a re-opened complaint and on the job
complaint
Some of the reason for the rejection can be;
1) The details of the complaint, like the location,
picture, or the complaint itself, is not clear
2) The complaint doesn’t belong to your ward,
Or, other reasons.

Phone requirements
• This app is only available on Android phones.
• If you do not have an Android phone, the
same features and procedures are available
through the website, which can be accessed
through any mobile internet browser.

Helpline number : 9243090070
Email – swachhbharat@Janaagraha.org

Welcome to Dashboard
Welcome to the Swachh City-Swachh Bharat Dashboard. If you have login details,
please enter them. Please click on the next slide to learn more.

Login details.
• You will receive your login information (Username and
Password) by mail.
• Use the login details to login into page:
http://swachh.city
• If you have received the mail with the login details,
please click on the Login Button.
• On clicking the Login button, you will see a pop up
asking your Username and Password.
• If you are yet to receive the Login information, please
click on the Register button.
• If you have to Register, please click on the next slide.

Login:
Please enter the Username and Password that have been mailed to you.
You also have the option to save your login information. You can do so by ticking the
Remember me box. If you have forgotten your password, please click on the Forgot
Password box and a mail with temporary password will be generated and sent to
your registered email Id.

Home Page:
Welcome to the Swachh City Homepage. This dashboard will display Today’s
Resolved, On-The-Job, and Open complaints. It will also display various columns
like; Home, Complaints, Engineers.

Open Complaints
The Red box depicts the
number of Open Complaints in
your city.
Please remember Open
complaints are those that have
not been assigned to a Sanitary
Engineer yet.

On-The-Job Complaints
The blue box depicts all On-The-Job
complaints. On-the-Job signifies the
number of complaints being resolved
at the moment.

Resolved Complaints
The green box will indicate the
number of complaints
Resolved today (on the day
you are viewing the
Dashboard).
It will also indicate if today’s
resolution is better than
yesterday’s.

Complaints- Graph
This portion depicts all the complaints graphically. You can choose to view complaints that
came in Today, This Week, This Month or even This Year. There is a calendar button given
as well to segregate complaints according to dates. To go to various categories, click on the
complaint button on the left side.

Category - Graph:
On clicking the complaint box at the left side, you will get the option Category.
Clicking on that to see all the Complaint Categories and the total number of
complaints in each category. On the right side of the card you will see, Trend. You can
use that button to filter complaints according to dates; Today, This week, This
Month, This year. The box on the right will depict the same in a pie chart format.

Complaints
Next, please click on the Complaints tab on the top of the page, next to Home. Now you
are on the Complaints page. This page displays all the complaints, its corresponding IDs,
location, landmark, date it was posted on, the category, and the status. You can take
actions on all these complaints, please click on the next slide to understand how.

Categorizing the complaints
Categories: The Complaints listing page
will show you all the complaints posted in
all the categories by default. To view the
complaints according to categories, click
on the categories button, and choose a
particular category.
Status: You can view the complaints
according to their status also. Click on the
status button, and categorize complaints
accordingly. You can also change the
status of a particular complaints. If you
have assigned an engineer, you can
change the status of a complaint to On-
the-Job.
Wards: you can also view the complaints
according to the wards.

Understanding Action Tab:
The Action tab enables you to do three things; assign an engineer on Open complaints,
escalate complaints that has not been worked on yet, and check complaint details.

Understanding the Action Tab
Person Symbol: Clicking on this symbol will
enable you to assign a Sanitary
Inspector/Engineer to a particular complaint.

Assigning an Engineer
On clicking assign Engineer box, a pop up asking you to assign the
compliant to an Engineer will appear. You can click on the drop down box
next to Assign complaint to; and choose the name of the engineer. After
choosing the name, please click on the Save button. An Engineer has now
been assigned to the complaint. If you want to go back to the complaints
page without assigning, please click Cancel.

Understanding Action Tab
Clicking on the pencil symbol will enable you
to see all the details of a posted complaint.
(You can view the details of the complaint, by
clicking on the Complaint ID as well)

Complaint detail page:
This page will show all the details of the complaint; location, both the address and the
location on the map, ID, the Engineer assigned on the job, name of the complainant,
and number of days within which the complaint has to be resolved. Please click on the
next page to understand the complaints page in detail.

Complaint page
The right side of the page will have the
following details:
1) Priority of the complaint: this shows if the
complaint is normal, or has been marked
as high priority
2) Status: This shows if the complaint is
Open, On-The-Job, Resolved, or Rejected.
It also shows the number of days
3) User Details: Name and phone number of
the complainant will be displayed.
4) Engineer Details: Name, designation,
phone number of the Engineer is
displayed. You have the option of
assigning some other Engineer on the job.
Just click on the Edit button, and assign
some other Engineer on the job.

Complaints page : Right Panel
On the right side of the complaint
page, you will be able to see
1) The picture of the complaint
2) The location of the complaint
on the map
3) The address
4) And a small arrow that’s shows
you the direction to the
complaint.

Comment Section
The panel also has a
comments section that will
allow engineer to post
comments related to the
complaints.
Please click on the next slide
to return to the action tab to
understand Escalation.

Escalation button:
If action has not been taken on a complaint , and its time
period is up, the complaint can be escalated to the
Municipal Commissioner.

Engineer tab
Now click on the Engineer tab on the top of the page. This will take you to the Engineer
listing page. All the Engineers will be listed on this page. If you are looking for a
particular engineer you can click on the search box. Please click on the next slide to
understand more about the page.

Engineer Tab (Explained)
Please click on the plus button to get the details of the engineers. You will be able
to see the Engineer’s name, his phone number, designation, ward, and complaint
categories.

Engineer Tab (Explained)
The black plus sign will enable you to add new engineers . The three dots next to
the engineer’s name will help you edit or delete the details of the engineer.

For Municipal Commissioners:
Features that can only be accessed
by
Municipal Commissioners

Approvals
Approvals feature enables you to approve engineer registration. Please
click on the next slide to learn more.

Approvals:
• As the Municipal Commissioner you will be
able to approve registration of Engineers.
• Click on the Approval button, and you can
view the Engineers’ waiting for approval.
• After authenticating the credentials of the
Engineer, you can approve their request to use
the Sanitary Inspector Engineer app.

Escalations:
• Your team will escalate certain complaints to
you.
• If the complaints are not resolved within the
stipulated time period, it will be escalated to
you.
• You can then take actions on those
complaints.

PRESENTATION-SBM

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