1. Nitesh D. Rai
Contact No: 9769379928 / 9821522852
Email Id: prof.nitesh777@yahoo.in
Career Objective:
To take up a challenging career which offers continuous opportunity to move up on the ladder and
be the part of a team in achieving the required objective.
SYNOPSIS:
A self-directed professional with Post Graduate in Finance, Currently pursuing final semester of MBA in
Finance with 7+ years of experience in Banking sector with excellent problem solving, communication,
analytical, and management skills and with an in-depth knowledge of -
Financial Analysis and Management Reporting
Budgeting, Forecasting and Analysis
Vendor & Customer Management
Process Design and Development
Quality Analyst, Team leader and Trainer on Banking Products
Customer Service Expert handling Senior Management Escalations
EDUCATIONAL QUALIFICATION:
Institute of Chartered Financial Analysts of India (ICFAI) University
 Pursuing Master of Business Administration (MBA ) in Finance
Menon College of Commerce, Mumbai University Apr - 2010
 Master in Commerce with First class
NES Ratnam College of Commerce, Mumbai University Mar - 2008
 Bachelor in Commerce with First class
Mulund College of Commerce, Indian Merchant Chamber May - 2007
 Diploma in Business Studies with First class
Jai Bharat College of Commerce, Maharashtra State Board Feb - 2005
 High School with Distinction class
D.V.V School, Maharashtra State Board Mar - 2003
 Secondary School with Distinction class
CERTIFICATIONS & TRAINING:
 ISO 9001: 2008 Certified Internal Auditor from VSQC
 Pursued Information Security Management System (ISMS) training
 Diploma in Office Automation
SYSTEM PROFICIENCY:
 Hands on experience using MS Office (Recently working with V.2010),
 Banking Tools such as: CTL, FCRM, AVAYA, Genesis, TALISMA, I-MEMO, Invoice Tracking &
Processing System (ITPS), I Procure, Mozilla & Lotus.

2. PROFESSIONAL EXPERIENCE:
ICICI Bank: - Designation - Assistant Manager (April 2008 to Aug 2015)
Achievement:
 Awarded “Best Performer “in ICICI Bank PBFA for FY 2014 - 2015.
 Awarded “Power Best Supporter “for FY - 2011 -2012 – Q3.
 Awarded “Power Best Supporter “for FY - 2013 -2014 – Q3.
 Awarded “Power Blaster “for FY - 2009 - 2010 – Q2.
 Won “Idea Expo Award” in 2010 for providing excellent ideas related to Risk & Compliance.
 Awarded “Power Blaster “for FY - 2009 - 2010 – Q1.
Costing & Budgeting:
(Jan 2011 to Aug 2015)
 Performing budget and cost-benefit analysis for all risk audits and departments.
 Evaluating monthly, quarterly, and annual operating results to determine opportunities for cost savings,
profit maximization, and operational improvements.
 Developing monthly and/or quarterly analysis reports for all assigned accounts, assessing current
volume, future growth and reimbursements.
 Involve in the preparation and monitoring group budget, variance analysis and reporting assisting in the
coordination and analytic for budgeting and forecasting activities and recommending changes when
appropriate.
 Reviewing forecast for both current performance and new development to provide a current perspective
of the business.
 Analyzing cost drivers, explaining cost variances, and made recommendations to senior management.
 Enhancing standard operating procedures and collaborated with business to improve efficiency and
consistency.
 Coordinating the contract terms/conditions review and negotiation process with external and internal
stakeholders and acted as the central point of contact through contract execution.
 Developing reports and metrics to track business performance across multiple business channels and
presenting results to senior management.
 Improved department processes to create efficiencies and improvements, including the introduction of a
new tracking and budgeting template, significant changes to quarterly report for the development,
Outsourcing and Contracts department.
 Analyzing financial spending for various service providers and service types to gauge volume discounts
and annual savings.
Project Management:
 Worked on following projects :-
 Cost Reduction projects at ICICI Bank Phone Banking level,
 SAMPARK project to resolve the escalation from PAN India customers and reduction on
provision of bad and doubtful debts,
 Service to Sales (S2S) projects – Revenue Generation
 Voice Biometrics projects – Authentication
 Key support for migration of IBG processes from third party to in house business.
 Part of senior PAC meeting to find out alternate mode of channel to serve Customers.
 Successfully managed medium to complex projects with teams monitoring budget, schedule and staff
to deliver effective solutions.
 Provided Project Management support during project to contribute to coaching, leadership, and change
management while effectively developing, leading, and motivating teams.

3. Audit Associate:
 Planned, managed & performed all phases of audits from initial planning and announcement to post
audit follow up.
 Designed Audit Processes for various departments, including Marketing Team to ensure future
compliance to laws, regulations, industry standards, and corporate policies
 Evaluated current departmental/corporate controls on all audits and recommended improvements.
 Identifying opportunities for process improvements, and worked with vendor’s staff to identify and
resolve problems.
 Auditing and evaluating internal marketing to ensure cost effectiveness and efficient operations.
 Lead and assisted in the performance of a variety of operational and financial audits across all internal
departments.
Expenses & Invoicing ( Corporate Finance )
 Responsible for vendor management and ensuring the timely payment to vendor post validation of
necessary service check against the agreements clauses and conditions.
 Contributing to cost management efforts through direct expense reporting and invoicing controls.
 Reviewing, analyzed, and negotiated scopes of work, exhibits, budgets, payment schedules to be
included as contract attachments.
 Streamlining the process for updating the OPEX(Operating Expenditure) of the company.
 Timely and accurate processing of invoices, payments request and expense reports.
 Code and data entry of vendor invoices in automated system.
 Resolved complex invoice discrepancies by researching purchase order, working with vendors to
resolve billing and payment issues - Account payable reconciliation.
 Processed and distributed accounts payable checks.
Quality Analyst, Training & Development:
(Jul 2009 to Dec 2010)
 Listened to calls either recorded, live or side-by-side while communicating feedback.
 Identified calls failing to meet predefined standards and identified the problem
 Implemented agent training and coaching initiatives.
 Encouraged good practices and discouraged bad ones.
 Understood the priority of the organization and evaluated call behaviors for regulatory
compliance, cross-selling and adherence to policy.
 Provided customer feedback and internal compliance feedback to management.
 Using a check-list, ensured that call center agents properly and pleasantly assisted customers
with making reservations, obtained their credit card information, explained charges, provided
check-in time information, accepted cancellations and provided confirmation numbers.
 Conduct and evaluate customer feedback surveys
 Prepare management reports
 Exceptional listening and analytical skills
 Conducted product training and coached team members on various methods to improve their
focus scores and reduction in errors.
 Coached low performers on various methods to improve productivity.
 Worked as team leader for bridge batch and handled the team size of 10 members.

4. Customer Service Expert:
(April 2008 to Jun 2009)
 Handled all type of banking product queries related to Credit Cards, Call N Trade, Home loan &
Consumer loan.
 Responsible for timely resolution of senior management escalation inclusive of co-ordination with
multiple departments.
 Analyzing the customer complaints received at different touch points to site process gaps and
plugging those gaps. Also identifying opportunities for increasing self-service options for customers.
 Process improvement recommended for enhancing team efficiency.
 Prepared root cause analysis.
 Responsible for maintaining daily & monthly reports of Trainings & gave feedback’s to enhance
service quality thus leading to reduction in escalations.
PERSONAL DETAILS:
Date of Birth: 16th
March, 1987.
Language Known: English, Hindi, Marathi
Marital Status: Single
Permanent Address: 5,Shiva Sadan Build, Ratanbai Compound,
Shivaji Nagar, Mulund Checknaka,
Wagle Estate, Thane (W) – 400604.