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THE FUNDAMENTAL
ROLE OF
TECHNOLOGY IN
TRANSFORMING THE
NHS
Tracey Grainger
Head of Digital Primary Care Strategy, NHS England
Digital Primary Care
• Improving access for patients and citizens
• Reducing bureaucracy across General Practice
Child Health Digital Strategy
• Single view of a child's record
Egbot
Primary Care
Ageing population
Increasingly complex patient diagnoses
Slower than required growth in numbers of
healthcare professionals
Variations in outcomes
Changing user expectations
Child Health
Fragmented children's health records
Changing commissioning landscape
Access to patient data at the point of care
Interoperability to allow data sharing between health and care professionals
Patient empowerment through the use of endorsed apps and other digital tools
75% 38% 50%
Go online for
health information
Use NHS Choices to aid
decision making
Use the internet for
self-diagnosis
97% of practices offer patients
online access to their Summary
Care Record
AND 5% to their Detailed Care
Record
Over 6.6m people are registered for one or more of these services.
Online Appointment Booking
98.7% of practices offering
8.5 million patients signed up
12% of all appointments are
available online
Online Repeat Prescriptions
97.4% of practices offering
8.3 million patients signed up
4% of all repeat prescriptions
requested online
Online Access to Records
6% of appointments could have
been dealt with by practice staff
other than the GP
4% of patients could have
avoided contact with the practice
if self-care support had been
available
£29 per patient savings could
have been achieved from
reduction in telephone calls,
appointments and administration
Patient records
Practice infrastructure
Consultation access
Online appointment booking
Online repeat prescriptions
Pre-referral diagnosis
Telehealth, telecare and health living apps
Prime Minister’s GP Access Fund – Seven Digital Capabilities
GP appointment triage system 45% of patients are happy to
seek help online
More convenient access to
services improves patient
satisfactions
1.9m patients consulted primarily by telephone - Birmingham GPs increased capacity
65% patients remotely managed
eConsultation effective for MDTs or in care home settings
Wakefield Scheme – 6 GP Practices using webchat facilities
Extended hours generated 400,000 additional appointments
Primary care at scale
Interoperability through standards and
open interfaces
Information governance, patient consent,
identity verification and cybersecurity
Patient empowerment
Paper-free at the point of care
England.digitalprimarycare@nhs.net

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The Fundamental Role of Technology in Transforming the NHS

  • 1. THE FUNDAMENTAL ROLE OF TECHNOLOGY IN TRANSFORMING THE NHS Tracey Grainger Head of Digital Primary Care Strategy, NHS England
  • 2. Digital Primary Care • Improving access for patients and citizens • Reducing bureaucracy across General Practice Child Health Digital Strategy • Single view of a child's record
  • 4. Primary Care Ageing population Increasingly complex patient diagnoses Slower than required growth in numbers of healthcare professionals Variations in outcomes Changing user expectations Child Health Fragmented children's health records Changing commissioning landscape
  • 5.
  • 6. Access to patient data at the point of care Interoperability to allow data sharing between health and care professionals Patient empowerment through the use of endorsed apps and other digital tools
  • 7. 75% 38% 50% Go online for health information Use NHS Choices to aid decision making Use the internet for self-diagnosis
  • 8. 97% of practices offer patients online access to their Summary Care Record AND 5% to their Detailed Care Record Over 6.6m people are registered for one or more of these services. Online Appointment Booking 98.7% of practices offering 8.5 million patients signed up 12% of all appointments are available online Online Repeat Prescriptions 97.4% of practices offering 8.3 million patients signed up 4% of all repeat prescriptions requested online Online Access to Records
  • 9. 6% of appointments could have been dealt with by practice staff other than the GP 4% of patients could have avoided contact with the practice if self-care support had been available £29 per patient savings could have been achieved from reduction in telephone calls, appointments and administration
  • 10.
  • 11. Patient records Practice infrastructure Consultation access Online appointment booking Online repeat prescriptions Pre-referral diagnosis Telehealth, telecare and health living apps Prime Minister’s GP Access Fund – Seven Digital Capabilities
  • 12. GP appointment triage system 45% of patients are happy to seek help online More convenient access to services improves patient satisfactions
  • 13. 1.9m patients consulted primarily by telephone - Birmingham GPs increased capacity 65% patients remotely managed eConsultation effective for MDTs or in care home settings Wakefield Scheme – 6 GP Practices using webchat facilities Extended hours generated 400,000 additional appointments
  • 14. Primary care at scale Interoperability through standards and open interfaces Information governance, patient consent, identity verification and cybersecurity Patient empowerment Paper-free at the point of care