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The Fundamental Role of Technology in Transforming the NHS


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A presentation by Tracey Grainger, Head of Digital Primary Care Strategy at NHS England.

Published in: Healthcare
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The Fundamental Role of Technology in Transforming the NHS

  1. 1. THE FUNDAMENTAL ROLE OF TECHNOLOGY IN TRANSFORMING THE NHS Tracey Grainger Head of Digital Primary Care Strategy, NHS England
  2. 2. Digital Primary Care • Improving access for patients and citizens • Reducing bureaucracy across General Practice Child Health Digital Strategy • Single view of a child's record
  3. 3. Egbot
  4. 4. Primary Care Ageing population Increasingly complex patient diagnoses Slower than required growth in numbers of healthcare professionals Variations in outcomes Changing user expectations Child Health Fragmented children's health records Changing commissioning landscape
  5. 5. Access to patient data at the point of care Interoperability to allow data sharing between health and care professionals Patient empowerment through the use of endorsed apps and other digital tools
  6. 6. 75% 38% 50% Go online for health information Use NHS Choices to aid decision making Use the internet for self-diagnosis
  7. 7. 97% of practices offer patients online access to their Summary Care Record AND 5% to their Detailed Care Record Over 6.6m people are registered for one or more of these services. Online Appointment Booking 98.7% of practices offering 8.5 million patients signed up 12% of all appointments are available online Online Repeat Prescriptions 97.4% of practices offering 8.3 million patients signed up 4% of all repeat prescriptions requested online Online Access to Records
  8. 8. 6% of appointments could have been dealt with by practice staff other than the GP 4% of patients could have avoided contact with the practice if self-care support had been available £29 per patient savings could have been achieved from reduction in telephone calls, appointments and administration
  9. 9. Patient records Practice infrastructure Consultation access Online appointment booking Online repeat prescriptions Pre-referral diagnosis Telehealth, telecare and health living apps Prime Minister’s GP Access Fund – Seven Digital Capabilities
  10. 10. GP appointment triage system 45% of patients are happy to seek help online More convenient access to services improves patient satisfactions
  11. 11. 1.9m patients consulted primarily by telephone - Birmingham GPs increased capacity 65% patients remotely managed eConsultation effective for MDTs or in care home settings Wakefield Scheme – 6 GP Practices using webchat facilities Extended hours generated 400,000 additional appointments
  12. 12. Primary care at scale Interoperability through standards and open interfaces Information governance, patient consent, identity verification and cybersecurity Patient empowerment Paper-free at the point of care
  13. 13.