At NABD the customer satisfaction & complaint management system, our aim is to figure out and eliminate the issues that cause customer dissatisfaction through the feedback we handle as per procedure we defined.

1. Complaint management system
An effective complaint management system saves time and money by quickly
resolving your problems. NABD complaint management system wants to provide
consumer with confidence about the independence of complaint reviewer.
Complaint management system can be configured in any way that suits your
organization, but include single telephone & email gateway for complaint
enquiries and case management of complaint from inception to completion.
The complaint management system do:-
 Accountability
 Transparency
 Accessibility
 Responsive
 Objective
 Customer orientation
 Continuous improvement
At NABD the customer satisfaction & complaint management system,
our aim is to figure out and eliminate the issues that cause customer
dissatisfaction through the feedback we handle as per procedure we
defined. One of the benefits of NABD complaint management system is that you
can tie complaint information to other modules. Within the module you are able
to store customer information such as name, contact information, order number,
& other internal contact of specified customer.