A sample mission statement to help organize a content collaboration council, something that can help any company large enough to have different groups creating customer content.
2. Mission Statement
Content is a valuable asset if it helps customers
achieve their goals. The Content Collaboration
Council helps different groups within
my_company cooperate to share content-related
resources and processes, avoid
duplication of effort, and ensure our
customers’ goals are supported by the content
we publish.
3. Content Issue: Localization
How can we create a semi-automated process
for localizing assets such as Getting Started,
Knowledge articles, or Training content ?
4. Content Issue: Curation
How can we get better at removing old content?
How can we better manage updating videos?
Do we need to demonstrate the costs of not
removing out-of-date content?
5. Content Issue: Silos
Information silos confuse customers and hide
content. A powerful search engine can unite
disparate sites using relevancy, federated
indexing, taxonomy, and pan-network
analytics.
A common CCMS might also help us remove
silos from within?
6. Content Issue: Duplication
Getting started, quickstart information,
prescriptive content, and other content is
being developed by different groups without
much conversation. Are we duplicating effort?
Can we work smarter?
Code samples and other content is shared
regularly between groups, but authoring in
different tools makes sharing hard.