Asking Purposeful Rounding Questions Webinar
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Are you asking the right questions in your rounds? Do you even know what the right questions are? Join us for a 30-minute webinar (plus 15 minute Q&A) as our panel of rounding experts walk through techniques for creating the best rounding questions for your organization based on goals and priorities. In this webinar you will learn: - How many questions you should be asking and how to divide up those questions. - How to ask more questions in your rounds... without actually asking more questions. - How to use the MyRounding Question Filter to ensure you're getting the most out of your rounds and collecting useful data. Download the FREE Building an Effective Template kit: http://hubs.ly/H07N3yR0
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Asking Purposeful Rounding Questions Webinar
- 2. Agenda 1. Rounding Template Foundation • Variant Index • How Many Questions? • Which Questions? • MyRounding Question Funnel 2. Example Questions
- 3. Presenters Michael Niederhauser VP of Customer Experience Katie Anthony Marketing Coordinator (Host) Bonnie Iserman Senior Customer Experience Account Manager Cassie Von Minden Customer Experience Lead
- 5. Variant Index • Occurs after implementing a formal rounding process or new questions • May see dip in scores or increase in reported issues • This is normal! • Exposing Variants in process • Creating a real baseline
- 6. How Many Questions? No More Than 5!** ** Does not include Observations or Checklists 5 Questions Increases Adoption Actionable Data Leaves Space for Conversation 6+ Questions Adds Time Adds Complexity Reduces Adoption Burdens Roundee
- 7. Which Questions? 2-2-1 • Define goals for each • Question types • Refine your questions
- 10. Observable? Question to Improve Is the white board up to date? Has your room been kept clean? Does anything present a fall risk? Effective OBSERVATION Does the white board appear up to date? Does the room appear clean and picked up? Can you see any fall risk threats? Can we answer the question without asking the roundee?
- 11. Qualified? Question to Improve Did we maintain a sterilized environment when inserting your catheter? Effective Question Do you have any questions about your catheter? (and do observations around the current catheter status and/or audit when inserting) Is the question too technical? Is it unreasonable for the roundee to answer?
- 12. Tattle? Question to Improve One of our goals is to not use technical jargon. Has [RN NAME] talked to you using plain language? Effective Question Our goal is that you understand what our staff is communicating with you. Is there anything that you did not understand or would like me to go over with you again? Are we asking the roundee to manage the team?
- 13. Know? Question to Improve What are the names of your medications? Effective Question Tell me about your medications. Will the roundee feel foolish if they don’t know the answer?
- 14. Goal? Question to Improve • Communication with Nurses • Communication with Doctors • Staff Responsiveness • Pain Management • Communication about Medicine • Discharge Information • Cleanliness & Quietness of Hospital Environment • Overall Rating of Hospital Effective Question Goal: Care Transitions Question: Tell me about your care when you go home. Is this question outside of our current goal scope?
- 15. What’s Next?
- 17. Thank you. • Additional questions? Email us at info@myrounding.com • Want to watch the recording? A link will be emailed to you, or check: myrounding.com/blog