1. Flexible charging enables
leo Namibia to launch services
in days, not months
leo is the brand now used by Orascom
group companies across Africa. As a
late entrant in the Namibian market,
leo knew it had to work hard to win
over subscribers using the latest
services and flexible tariffs. But the
company’s existing charging system
made it difficult and time consuming to
launch each new offer.
“If you’re operating in a very
competitive market you need to be
able to offer flexible solutions because
customers become a lot more
demanding in a very high penetration
market. Price is a critical element of
our marketing mix, especially at this
point in time. We should be able to
offer some very interesting tariff plans
and price plans,” says Soban Pasha,
CEO of leo Namibia.
The company already had a good
relationship with Nokia Siemens
Networks as its main network and
solutions supplier. Migrating
As a late entrant in a competitive market,
leo needs to offer exciting services in a
range of highly attractive packages to win
customers from established rivals.
Flexible charging is the key, and the company wanted
to roll out a new system as fast as possible.
“I think one of the key
advantages of working with
Nokia Siemens Networks
is that they provide you with
complete solutions.”
Soban Pasha, CEO of leo Namibia
subscribers to a new charging regime
in a live network is a major project,
but the strong partnership between the
two companies gave leo confidence
that Nokia Siemens Networks could
offer the high level of support needed
to prevent service disruptions.

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Accelerating the business
The solution was to migrate to the
latest releases of the Nokia Siemens
Networks charge@once select and
charge@once mediate systems, which
provide end-to-end charging and
billing flexibility for prepaid customers
using a single platform. This integrated
solution has more than halved the time
taken for leo to launch new offers onto
the market. Instead of several months
conventionally taken, new services
can be brought to market in about two
weeks.
charge@once select 1.6 is unique in
offering communications service
providers (CSP) a comprehensive
selection of over 100 ready-to-use
Marketing Use Cases (MUC). These
can be configured in the Offer Manager
tool, making it easy to build a huge
number of different marketing
campaigns. charge@once select
offers charging and rating functionality
for all types of networks, prepaid
customers and services, including
voice, data, messaging, downloads,
instant communications and so on.
charge@once mediate 3.0 offers
convergent mediation for both online
and offline charging information in one
solution. It brings together data from
all the network elements and other
systems and converts it into a common
format to enable accurate charging
and billing.
Challenges
leo’s existing charging system•
meant it took too long to launch
innovative services for prepaid
customers
It also limited the provider’s•
ability to tempt prepaid
customers with discounts and
other special offers
Migrating to an improved system•
on a live network risked
disrupting existing services
Solutions
Nokia Siemens Networks helped•
leo migrate its subscribers to the
charge@once prepaid charging
and mediation solution
Comprehensive support from•
consultants and systems
integration specialists ensured a
smooth and speedy transition
Benefits
The ready-to-use marketing•
use cases in charge@once cut
the time taken to launch new
services from months, to an
average of two weeks
Marketing campaigns can be•
tailored in an agile and
responsive way
Nokia Siemens Networks•
familiarity with leo’s network and
systems supported a smooth
implementation that took just five
months.
Strong support vital for success
But the successful delivery of such a
major project in a live network
demanded more than just good
products. Nokia Siemens Networks
brought in the expertise of its Business
Solutions organization to deliver the
project in just five months. “One of the
highlights was the speed at which the
project was rolled out. There aren’t too
many occasions I’ve come across in
my career where you see a vendor
committing to a time-frame and actually
fulfilling and coming up to expectations.
I think Nokia Siemens Networks
achieved that,” says Mr. Pasha.
leo Namibia now enjoys the latest
prepaid technology for all services
charging, and the possibility of
introducing innovative new marketing
campaigns fast, like bonuses and
loyalty programs and multiple accounts.
Nokia Siemens Networks currently
has 28 charge@once select and
80 charge@once mediate customers.