My complete Curriculum vitae

1. Monique Hagedoorn
Profile
A proactive and highly motivated senior professional with twenty years’ international experience
within the animal industry, is very passionate about animal welfare, - ethics and - law, ethology and
education. Monique has excellent communication and interpersonal skills and continuously strives
to build positive long term relationships to improve animal’s lives and her professional
achievements.
Professional Experience
SPCA Canterbury Dec 2015 –
Current Chief Inspector
SPCA Canterbury is regarded as one of the leading SPCA’s in New Zealand, caring for over 2000
animals each year as it enforces the Animal Welfare Act 1999 and promotes responsible animal
ownership through its education programs. It employs around 40 staff supported by over 400
volunteers, with an annual operational expenditure of $3m all raised via donation or fees for
service.
Responsibilities
• Direct reporting to Chief Executive Officer and part of Senior Leadership Team (SLT),
• Manage budgets and operational activities of the Inspectorate,
• Responsible for 7 FTE and 1 volunteer on a daily basis,
• Organising complaints and individual staff duties to ensure smooth running of the
Inspectorate area and that staffing levels match workload required to maintain a seven day
a week operation,
• Negotiating annual performance objectives with staff to meet the Inspectorates business
plan objectives and ensuring that all staff have the appropriate skills and competencies to
perform their functions,
• Adverse Events / Animal Emergency representative for SPCA Canterbury.
Achievements
• Delivered a thorough training plan for the Inspectorate, including fire arms, captive bolt,
euthanasia, compassion fatigue, recognising mental disorders.
• Introducing monthly one-on-one meetings with staff,
• Developing a system to report on annual statistics to Ministry for Primary Industries,
• Introducing volunteers to the Inspectorate team,
• Writing standard operational procedures for the Inspectorate,
• Setting up MoU’s and building relationships with third parties such as Christchurch City
Council, Waimakariri City Council, After Hours Vet Practice,
• Intergrading the animal welfare emergency response into the Inspectorate,
• Developing and writing standard operational procedures for the emergency responses,
• Streamline and build on better internal communication lines between the Inspectorate,
Animal Care and Customer Services,
• Receiving numerous amounts of discounts and money from different organisations like JPS
Marketing, New Zealand Institute of Management Leadership, Laser Strike, etcetera,
• Managed to receive a scholarship for a ‘Strategic Summit’ featuring John Mattone –
International Leadership Authority.
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2. Royal New Zealand Society for the Prevention of Cruelty to Animals (RNZSPCA)
Sept 2015 – Current
Animal Welfare Inspectorate Consultant
Responsibilities
• Writing ‘how-to’ procedures for the National New Zealand Inspectorate.
Pets in the City Sept 2015
– Dec 2015
General Manager
Pets in the City is a high profile Animal Care Centre and provides boarding, day care,
hydrotherapy, grooming and training facilities for owned animals. A team of twelve staff care for up
to 200 animals at any one time, seven days a week.
Reporting to the business owners my responsibilities include:
• Manage and oversee the business,
• Building a strong annual business plan with an emphasis on new opportunities,
• Recruiting and managing all staff including performance reviews and training,
• Managing and formulating rosters whilst focusing on efficiency and adequate care levels,
• Customer Service - quality of care and welfare of all guests of Pets in the City,
• Marketing - growing the brand of the organisation including improving and expanding the
social media presence,
• Authorising and processing all invoices,
• Managing and building on key stakeholder relationships, and
• Maintaining standards of care whilst ensuring the organisation is commercially successful.
Royal New Zealand Society for the Prevention of Cruelty to Animals (RNZSPCA)
2014 – Sept 2015 Service Delivery Coordinator – Animal Welfare Inspectorate & Centre Support
The Royal New Zealand Society for the Prevention of Cruelty to Animals is a charitable
organisation which, through 46 SPCA Centres across the country, provides help to animals and
owners 24 hours a day, seven days a week. RNZSPCA’s mission is to advance the welfare of all
animals in New Zealand by:
• Preventing cruelty to animals,
• Alleviating suffering of animals,
• Promoting our policies through education and advocacy.
RNZSPCA is the approved organisation under the Ministry of Primary Industries (MPI) and has the
responsibility for over 92 appointed Animal Welfare Inspectors around the country. The
Inspectorate and Centre Support Team is responsible for supporting and assisting the 47 Centres
and the 92 Animal Welfare Inspectors in New Zealand.
Responsibilities
• Manage budgets and operational activities for training the National Animal Welfare
Inspectorate,
• Developing health and safety policies and procedures,
• Developing Body Worn Video (BWV) camera policy and procedures, including legal
compliance,
• Developing National guidelines (minimum standards),
• Project Lead for National roll-out of operational software system ‘Shelter Buddy’,
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3. • Inspectorate and Centre Training, e.g. BWV, AWA & SSA refreshers, yearly mandatory
training,
• Unitec liaison and organising Animal Welfare Inspectorate students,
• Developing a National education strategy,
• Organise Inspectorate appointments and renewals (and review processes),
• Implement Quality Management in Inspectorate and Centre Support Team (PQASSO),
• General enquiries on Centre support,
• General enquiries on Animal Welfare Inspectorate support,
• Develop a research strategy and resources for Inspectorate and Centre Support Team,
• MPI audits (review processes), MPI auditing RNZSPCA and RNZSPCA auditing Centres
for compliance,
• Communication with partners and stakeholders and building on external relationships,
• Ad-hoc requests and tasks,
• Business as usual (BAU):
o Answering info@ (website queries),
o Ordering inspectorate supplies and equipment,
o Animal Welfare transfers e.g. MPI – SPCA,
o Complaint management e.g. Inspectorate, Centres,
o Data collection e.g. prosecutions, search warrants, formal warnings, declarations.
• Organise and participate in National forums:
o Inspectorate forum,
o Canine forum
o Volunteer forum.
Achievements
• Delivered two (Animal Welfare Act 1999 and Search and Surveillance Act 2012) refresher
trainings (Wellington and Christchurch),
• Delivered four (CERT) Safety and Tactical Communications training workshops (Auckland,
Wellington, Hamilton and Christchurch),
• Developing Centre management guidelines including but not limited to managed entry and
disease control,
• BWV camera National policy and procedures,
• Organised Unitec Animal Welfare Inspector students 2015,
• Completed hand-over for Inspectorate appointments and renewal processes,
• Completed audit of policies and procedures on National Inspectorate and Centre Support,
• Completed transfer all data from on site server to structured cloud based architecture,
• Delivered the Auxiliary Officer Training,
• Delivered Health and Safety policies together with the Manager Inspectorate and Centre
Support,
• Reviewed and implemented renewed MPI audit compliance process (of two Centres),
• Delivered a bond form and agreement for Unitec students on Animal Welfare Investigations
course,
• Delivered standard e-documents and replaced ‘old’ paper based forms and documents for
Inspectorate e.g. e-doc induction pack, appointment form and appointment renewals,
• Developed relationships with partners and stakeholders e.g. staff SPCA’s (including CEO’s,
managers, inspectors, and other staff), RSPCA Queensland, Unitec, MPI, Otago, Massey
University, RSPCA UK, RSPCA Australia, HUS, SPCAPRO, Mahurangi Technical Institute,
Intelact, Datatalk, Pet First Aid, etcetera).
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4. Wellington Society for the Prevention of Cruelty to Animals (SPCA)
2011 – 2014
Veterinary Practice Manager
Wellington SPCA is regarded as one of the leading SPCA’s in New Zealand, caring for over 6000
wild and domestic animals each year as it enforces the Animal Welfare Act 1999 and promotes
responsible animal ownership through its education programs. It is unique in that it also offers a
full veterinary service for owned animals, generating income to support the care of emergency and
un-owned animals. It has received the national Saving Lives award from Royal New Zealand
SPCA for the last three years recognizing its performance. It employs around 55 staff supported
by over 1000 volunteers, with an annual operational expenditure of $4m all raised via donation or
fees for service.
Responsibilities
• Direct reporting to Chief Executive Officer and part of Senior Leadership Team (SLT),
• Manage budgets and operational activities of veterinary department,
• Responsible for 10 FTE and 30 volunteers on a daily basis,
• Organising rosters and individual staff duties to ensure smooth running of the veterinary
care area and that staffing levels match workload required to maintain a seven day a week
operation,
• Negotiating annual performance objectives with staff to meet the veterinary care area's
business plan objectives and ensuring that all staff have the appropriate skills and
competencies to perform their functions,
• Leading the creation, implementing, management and monitoring of the protocols and
procedures needed within the centre and private practice,
• Disease control,
• Implemented a rigorous credit control for private clients to reduce bad debt,
• Assisting with the teaching and further education of the veterinary care team including
veterinarians, veterinary nurses, students and other staff, both paid and unpaid,
• Assisting with the further optimisation of the relevant computer and support systems used
by the veterinary care team,
• Ensuring the correct maintenance and servicing of all veterinary equipment as required,
• Communicating with the wide variety of people who use the veterinary services,
• Develop and maintain strong relationships with both internal and external parties.
Achievements
• A lead role in the development and implementation of the organisational transformation.
Wellington SPCA is now one of the leading SPCA’s in New Zealand,
• As the only SPCA with a private veterinary practice I led the development of standard
policies, protocols and procedures in line with industry standards,
• A pivotal lead in the ‘Rehome SPCA project’ which has enabled a smooth transition to the
new centre and allowed the organisation to seek NZVA Best Practice accreditation,
• Established and developed strong affiliations; MoU’s are in place with several external
parties like; Wellington Zoo Trust (The Nest Te Kōhanga), Massey University, DoC, NZVA,
Vet Council, Pacific Radiology, Otago Polytechnic and Weltec,
• Developed new and existing relationships with various organisations who donated a digital
radiography-system, veterinary services and uniforms valued over $300,000,
• Lead external fundraising activities which has generated approximately $20,000 in 2013,
• Successfully organised the community de-sexing caravan three years in a row in low
economical area, including sourcing donated product and service to allow over 350 animals
to be de-sexed each year at no cost to their owner (or Koha),
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5. • Established and grew the veterinary volunteer team to over 50, integrating them into the
Veterinary Team to deliver far greater community outcomes with zero cost to the
organisation, this saved us approximately $100.000 on wages over the last 3 years.
The following three jobs were worked simultaneously during 2011 in the Netherlands prior to
immigrating to New Zealand
Vet Clinic de Dierenbus (The Netherlands) - Veterinary Nurse
Amersfoort Zoo (The Netherlands) - Wild Animals Veterinary Nurse
Desudo Foundation of the Blind (The Netherlands) - Canine Trainer
Landelijke Inspectiedienst Dierenbescherming (LID) (The Netherlands)
October 2008 – 2011 Animal Welfare Inspector
Landelijke Inspectiedienst Dierenbescherming (National Foundation Animal Protection/
Inspectorate) is the equivalent of the SPCA in The Netherlands. It is a Dutch foundation, which
enforces the (Animal Welfare) law. As an animal welfare inspector I was responsible for the upper
half of the Netherlands. The LID does have the power to do investigations and prosecutions for
neglect, abuse and other animal welfare related issues. Every year they receive around the 7500
complaints 73% of these complaints are adjective and resulted in prosecutions, official reports or
warnings. I was also allowed to write out infringement notices for animal welfare realted isssues.
Responsibilities
• Direct reporting line to the Managing Director,
• Supporting and advising government departments including Ministry of Agriculture, Health
Department, Police Department,
• Conducting Public Relations activities on Animal Protection issues,
• Investigate and research animal cruelty and neglect,
• Enforce the Animal Welfare Act,
• Compile evidential reports for court and undertake prosecutions,
• Educate the community about Animal Welfare,
• Carrying out routine inspections and thematic studies.
Achievements
• Led investigations into animal welfare complaints that resulted in prosecutions,
• Establish good relationships with external organisations like Ministry of Agriculture, Vet
Practices, Police Department,
• Developed strong internal relationships with colleagues to achieve the best outcomes for
animals (collaborate on bigger cases),
• Developed and established a new role as “Flying Goal keeper” (literal translation). This
senior role was designed as a rapid response function to undertake major investigations in
the North-East of The Netherlands, which made it necessary to drive up to 600 km a day,
• Being able to communicate on different levels, from people from Lower-Socio Economical
area’s to lawyers and vets,
• Giving animals a better life through my work as an inspector, whether it was through
education or prosecutions.
Willowbank Wildlife Reserve (Christchurch, New Zealand) September
2007 – July 2008
Wildlife Team Leader
Responsibilities
• Managing the Exotic, Native and New Zealand Heritage sections,
• Developing high husbandry standards, including researching appropriate diets and
enrichment programs,
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6. • Pest control management,
• Captive breeding techniques and avian husbandry (native and non-native),
• Creative input in team meetings on how to increase welfare of all animals in our care,
• Engage volunteers and students within the section,
• Support other Team Leaders.
Achievements
• Designed and delivered educational presentations about species and conservation to
conservation tourism,
• Working with key stakeholders like The Department of Conservation (DoC) for the bird
conservation programmes, such as the kiwi program,
• Hatching and hand rearing of kiwi’s until they were ready to be released by
Willowbank/DoC,
• Set up a successful collaboration with Unitec for the Management of Captive Wild Animals
course,
• Guided and trained the Unitec students and volunteers,
• Simultaneously studied and completed the Management of Captive Wild Animals,
• Trained a Siamang gibbon so I could undertake pregnancy tests,
• Upgraded husbandry care for Siamang gibbons which resulted in the first healthy
pregnancy and offspring.
Keystone Wildlife Conservancy (Kaukapakapa, New Zealand) August 2006 –
September 2007
Head Keeper Exotic Animals
Responsibilities
• Responsible for developing Animal Husbandry, Animal Health and Welfare Plans,
• Day to day planning and organization for several species, including Rothschild’s giraffe,
Water buffalo and Yak’s,
• Developing and researching new opportunities for expanding the collection.
Achievements
• Assisted the development of the giraffe house, enclosure and crush,
• Prepared and transported two two-year old male Rothschild’s giraffe from Christchurch to
Kaukapakapa,
• Trained giraffes to enter the crush for health checks and to be handled by humans.
Royal New Zealand Foundation of the Blind (Auckland, New Zealand)
June 2006 - Aug 2006
Canine Trainer and Care Taker
Responsibilities
• Increase animal husbandry standards,
• Taking care of pregnant bitches,
• Taking care of the puppies,
• Training puppies.
Sanctuary for Primates/Wild Mammals – Stichting AAP (The Netherlands) May 2002 –
2006
Head of Animal Care (May 2005 – May 2006)
Head Keeper of the Exotic Mammals Department (May 2004 - May 2005)
Coordinator of the Primate Department (May 2002 - May 2004)
Responsibilities
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7. • Started as the Coordinator of the primate department responsible for 15 FTE and
approximately 150 primates,
• After 2.5 years was promoted to Head of the animal care department (part of Senior
Leadership Team),
• Responsible for 40 FTE, 150 volunteers and around 350 animals,
• Due to a shortage in staff I started this job simultaneously with managing the exotic
mammal department (10 FTE and around 120 animals).
Achievements
• Selected to attend a one month exchange program at Wellington Zoo,
• Set up a point system to maximise and standardise the care system for all animals,
• Was a lead role in a documentary TV series at Stichting AAP,
• Met and exceeded KPI’s in relation to budgets and financial status reports.
Primate zoo de Apenheul (The Netherlands) January 2002 –
May 2002
Care Taker Primates
Veterinary Clinic de Kempenaar (The Netherlands) May 2001 –
January 2002
Veterinary Nurse
Marine Mammal Park Dolfinarium (The Netherlands) January 1997 –
May 2001
Trainer, Research Assistant, Veterinary Nurse
Canine Centre Martin Gaus (The Netherlands) January 1999 –
May 1999
Veterinary Nurse and Dog Trainer
Volunteering
Otago University Animal Ethics Committee Dec 2015
- current
Committee member
University of Canterbury Animal Ethics Committee Dec 2015
- current
Committee member
New Zealand School’s Animal Ethics Committee
2015 - current
Committee member
Wellington Zoo, Wellington 2013 -
2014
Assisting and training at The Nest ‘Te Kōhanga’
Desudo Guide Dogs, The Netherlands
2011 – 2011
Canine Trainer
Dog training and Rehabilitation Centre Pampus, The Netherlands 2008 –
2011
Canine (and people) Trainer
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8. Orana Wildlife Park, Christchurch 2006 –
2007
Giraffe Keeper getting to know Orly and Flynn (Rothschild’s giraffe) before transportation
Auckland Zoo, Auckland
2006 – 2007
Animal Keeper African Section
Wellington Zoo, Wellington 2005 –
2005
Animal Keeper (Project for a month during an exchange program)
Veterinary Clinic Blommaart, The Netherlands
2005 – 2005
Veterinary Nurse
Wildlife Magazine, The Netherlands
1997 – 2005
Writer
Zoo Munster, Germany
1998 – 1998
Marine Mammal Caretaker / Assistant Trainer
Marineland, France 1996 –
1996
Marine Mammal Caretaker / Assistant Trainer
Dolphin Rehabilitation Centre Dolfinarium, The Netherlands
1995 – 1995
First Aid Dolphin Care Taker
Seal Rehabilitation Centre Pieterburen, The Netherlands
1994 – 1994
Seal Care Taker & First Aid
Education
Tertiary Education Hogeschool Holland, The Netherlands 1992 –
1996
Training & Opleiding (Degree in Business Communication)
Higher Secondary School de Meergronden, The Netherlands
1990 – 1992
H.A.V.O.
Secondary School de Meergronden, The Netherlands
1986 – 1990
M.A.V.O.
All my relevant diplomas have been approved by the New Zealand Qualification Authorities
Training Courses
Strategic Summit Scholarship, Christchurch
2016
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9. Fire Arms Licence, Christchurch
2016
Captive Bolt Gun and Euthanasia, Christchurch
2016
Health and Safety Representative Course, Auckland
2015
Mindfulness, Auckland
2015
Certificate in Finfish Culture, Auckland
2015
Mandarin, Auckland
2015
Body Worn Video Camera & DEMS Training, Auckland
2013-2015
CERT Safety and Tactical Communications, Wellington, Christchurch, Auckland and Hamilton
2015
Refresher Course AWA’99 and SSA’12, Wellington and Christchurch
2015
Leadership Management Course, Wellington and Auckland
2013-2015
General Farm Skills Taratahi, Masterton
2015
Animal Welfare Law and Investigations, Auckland
2014-2015
First Aid (CRP), Wellington
2013
Marine Mammal First Aid Course Project Jonah, Wellington
2013
Apex Project Management, Wellington
2013
Introduction to Wildlife Health Department of Conservation, Wellington
2013
Mentor’s Tool Box, Wellington
2012
Tetra Map, Wellington
2012
Certificate in Veterinary Nursing (Otago Polytechnic), Wellington 2011-
2012
Certificate in Animal Care (Otago Polytechnic), Wellington
2011-2012
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10. Safe and Pro-active Driving techniques, The Netherlands 2013-
2015
“Honden- en Kattenbesluit”, The Netherlands
2009 - 2010
Canine Trainer and Instructor Trainer ‘O&O’, The Netherlands
2009
Canine Training and Rehabilitation ‘Pampus’, The Netherlands
2008 - 2010
Animal and First Aid SPCA, The Netherlands
2009
Canine Physiology ‘Pampus’, The Netherlands
2009 - 2010
Animal Welfare Inspector Course, The Netherlands
2008 - 2009
Animal Welfare, Health and First Aid, The Netherlands
2008 - 2009
Self Defence and Conflict Management, The Netherlands 2008 -
2008
Management of Captive Wild Animals Unitec, New Zealand
2007
Care Taking of Laboratory Animals (Act 12), The Netherlands
2005
Emergency Response Team Course, The Netherlands
2005
Open Water Divers Course Padi, New Zealand
2005
Caring for Exotic, Wild Animals, The Netherlands 2003 -
2004
Management and Financials, The Netherlands
2002
Ethology Martin Gaus Institute, The Netherlands 1999
Animal Learning Principles Martin Gaus Institute, The Netherlands
1999
Training Instructions and Teaching Martin Gaus Institute, The Netherlands
1999
Management of Captive Wild Animals, The Netherlands
1998 - 1999
First Aid Marine Mammals, The Netherlands
1997
Ethology, The Netherlands
1996
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11. Writing and Journalism, The Netherlands
1996
Interests
As an active and health conscious person I love the outdoors and keeping fit. In my spare time I
run, hike, cook and spend time with friends
Other Information
I hold permanent New Zealand residency and have a full driver’s license
My native language is Dutch and I’m fluent in English. I can also speak conversational German
Contact Details
Phone: 027 333 3663
E-mail: nznikkie@live.com
References
As attached and more available on request
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