3. STARTING UP OF NEW CUSTOMER
First impression is the best impression
Starting up a customer is like a creating and
delivering a baby once it is delivered nothing can be
changed.
4. THINGS TO BE NOTED WHILE STARTING UP A NEW
CUSTOMER.
Contracts.
Departments.
Products.
Lockers.
Space availability.
Sizing.
Logos.
Changing routine.
Packing and dispatching.
Communication.
5. Contracts :
It is a legal document which explains us what we
have agreed to the customer, what is their do and
don’t as well us ours.
To be noted in contracts:
Name and address.
Products.
Pricing.
Terms of payment.
Route.
Contact person and his links.
Date of signing.
6. Departments:
Plays a vital role ,Once done is a done we do not
have a option to go back.
To be noted in departments:
How many departments.
What are the names to be given to the
departments.
Is there any chances of adding some more
departments in future.
Dividing of gender in departments.
If the customer is requesting color bands should be
provided to various departments.
7. Products:
When people see our products they are going to think
of us every day.
To be noted in products:
Quality.
Measurements.
Alterations.
Labeling.
8. Lockers:
Pillars of Lindstrom.
Things to be noted in lockers:
What type of lockers to be issued.
In which order to be issued.
Quality of lockers.
How to allocate the user’s.
9. Space availability.
Base is very important before building pillars.
Things to be noted in Space availability :
Before allocating the lockers and bin the main thing to
be noticed is space availability at the customer point.
If he have the space for 10 lockers and bin and if you
are dispatching 12 were will we keep the remaining 2.
Visit the customer space calculate how much is lockers
and bin can be placed, if the space is not enough inform
asap, confirm is there any changes in space will happen
later.
If the lockers and bin are being changed often the risk of
damages are high.
10. Sizing:
Its like a boomerang, if you are not handling it properly
it’s going to come back and hit you.
Things to be noted in sizing:
Provide all the options of sizes available until the wearer
is satisfied.
Be careful while entering his sizes in a document.
Accept only the available options of alterations.
Never favor a individual for special alterations.
Get the signature once his sizing is done.
Sizing documents are to be filed for a life time, it’s going
to talk on behalf of you to the customer, so handle the
documents properly.
11. Logos:
Identification.
Things to be noted in logos / emblem / name tags:
Size of logos.
Types of logos.
Where to be stitched.
How many places logos / emblem to be stitched.
12. Changing routine:
Changes are the only thing which never changes.
Things to be noted in changing routine:
Educate the employees like how many changes are
to be done in a week, what is the impact if the
routine cycle is broken.
Observe the culture of the organization.
First we need to adopt to their culture and make
them adopt to our culture.
Its like making them walk on a rope if you let one
user shake the rope the entire team is going to
shake.
13. Packing and dispatching:
There is no point in dropping your weapons and going
to a war.
Things to be noted in Packing and dispatching :
Check the sizes properly before packing.
Logos to be checked.
No of pieces to be checked.
Alterations to be checked.
Check weather all the work wears are packed before
dispatching.
Delivery Challans should be checked & filed.
Delivery Challans should have receiver’s signature / Co.
seal as a proof for us.
14. Communication:
It’s a linking thread to a flying kite.
Things to be noted in communication:
We are responsible for what ever we say.
Communication flow should be smooth both
internally and externally.
Never make a promise before consulting all the
other departments.
Crush the sales peoples until you get the full and
clear info.
15. STOCK MANAGEMENT
Treat your stock as a library.
See your stock as a bank.
Handle the garments as a cash.
16. Things to be noted in managing the stock.
It should be handled by a single person.
Segregate the color patterns.
Keep the Used and New stock of a particular
Product (Code) in a single row or a column.
It will help you to save time to pull out the stock
when required
Count & check regularly whether the no. in a label
is matching the physical stock.
User group have to be updated in a apt manner.
17. Educate the store in charge what is the importance
of user groups
What is the impact of not arranging it properly.
Take the return garments to stock asap.
Follow the color codes properly.
Once a new garments are received go for a quality
check and a measurement check.
In the minimum ratio of one pie per size and box.
Count all the received items and check it with the
Chelan if doesn’t match make a immediate move
inform the sourcing team, delay in informing is
going to make you look like a liar.
18. THANK YOU ALL
FOR YOUR PATIENCE.
FOR YOUR LISTENING SKILLS.
FOR YOUR CO-OPERATION.
FOR YOUR SUGGESTIONS.
FOR GIVING ME SUCH A HONOURABLE AND
WONDERFUL OPPORTUNITY.
ONCE AGAIN I THANK YOU ALL.
