Leadership Skills - Communication in Organization

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The purpose of communication within an organization is to establish mutual understanding and a field of experience among members of the organization. Important rules to minimize communication breakdown include creating a structured information system, training members to be better communicators and leaders, and actively listening. Organizational communication can be categorized into downward communication (top to bottom), upward communication (bottom to top), horizontal communication (same level), and diagonal communication (different position levels to different group/personal levels). Communication style in an organization is defined as a specialized set of interpersonal behaviors used in a situation. It can vary based on how people share information and ideas, their directness, comfort with silence, and focus on spoken words.

Leadership & Management

Leadership
Communication
in Organization
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

WHAT IS COMMUNICATION
?
@)*#&<}:_)$*?
bla bla bla...
bla bla bla...
COMMUNICATION
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

C
O
M
M
U
N
I
C
A
T
I
O
N
etymology
de jure
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

C
O
M
M
U
N
I
C
A
T
I
O
N
de facto
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

C
O
M
M
U
N
I
C
A
T
I
O
N
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

GOALS !
The purpose of communication within an organization is to establish
mutual understanding that occur equality frame of reference and a
field of experience among members of the organization.
field of experience
frame of reference
mutual understanding
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

field of experience
frame of reference
mutual understanding
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

PROBLEM
COMMUNICATIONS
BREAKDOWN
AFFECTED
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

GENERAL
PROBLEM
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

title
ego
dont care
miscommunication
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

PROBLEM !
Proble
Problem
Problem
Problem
Problem
PROBLEM !
PROBLEM !
PROBLEM !
PROBLEM !
PROBLEM !
PROBLEM !
PROBLEM !
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

WHAT SHOULD
WE DO ?
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

Fixing
The Problem
and
Giving Solutions
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

CAN WE ?
BUT HOW ?
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

IMPORTANT
RULES
TO MINIMIZE
COMMUNICATIONS
BREAKDOWN
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

For example :
making an information/bulletin board,
or announcements via social media.
1. Create
A Structured
Information
System
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

Teaches your member skills to be better
communicators and leaders by Training:
1. Give eﬀective presentations
2. Assume management roles
3. Give and receive constructive feedback
4. Eﬀectively present ideas
5. Conduct eﬀective meetings
6. Manage time
7. Actively listen
2. Training
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

3. Simulation
Organizational
Communication
Often called
“Type of Communication”
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

• Downward communication (Top to Bottom)
Usually by Lead : Instruction, Tutorial, Control,
Monitoring, ect.
• Upward communication (Bottom to Top)
Usually by member : Idea, Recommended,
Report, ect.
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

• Horizontal Communication
Usually : Communication
same level
• Diagonal Communication
Doing by personal with different
position/level to different group/personal
level.
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

COMMUNICATION
STYLE
The dynamic style
of communication
(action-oriented)
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

Communication style will give us information
about the people behaviors within an
organization when they’re doing the action
(share information and idea).
Communication style is defined as a
specialized set of interpersonal
behaviors that are used in a situation.
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

Men
• Talk about major events
• Tell the main point
• Are more direct
• Use “uh-huh” to agree
• Are comfortable with silence
• Concentrate on the words
spoken
• Sidetrack unpleasant topics
Women
• Talk about daily life
• Provide details
• Are more indirect
• Use “uh-huh” to listen
• Are less comfortable with
silence
• Concentrate on nonverbal
cues and paralanguage
• Focus on unpleasant topics
Gender Differences in Communication
(Tannen, 1986 & 1990)
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

END...
Seminar “Zero to Hero”
Hima Manajemen Unikom
Copyright © 2014
Mohammad Febri R

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Leadership Skills - Communication in Organization

7. GOALS ! The purpose of communication within an organization is to establish mutual understanding that occur equality frame of reference and a field of experience among members of the organization. field of experience frame of reference mutual understanding Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

12. PROBLEM ! Proble Problem Problem Problem Problem PROBLEM ! PROBLEM ! PROBLEM ! PROBLEM ! PROBLEM ! PROBLEM ! PROBLEM ! Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

17. For example : making an information/bulletin board, or announcements via social media. 1. Create A Structured Information System Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

18. Teaches your member skills to be better communicators and leaders by Training: 1. Give effective presentations 2. Assume management roles 3. Give and receive constructive feedback 4. Effectively present ideas 5. Conduct effective meetings 6. Manage time 7. Actively listen 2. Training Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

20. • Downward communication (Top to Bottom) Usually by Lead : Instruction, Tutorial, Control, Monitoring, ect. • Upward communication (Bottom to Top) Usually by member : Idea, Recommended, Report, ect. Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

21. • Horizontal Communication Usually : Communication same level • Diagonal Communication Doing by personal with different position/level to different group/personal level. Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

23. Communication style will give us information about the people behaviors within an organization when they’re doing the action (share information and idea). Communication style is defined as a specialized set of interpersonal behaviors that are used in a situation. Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

24. Men • Talk about major events • Tell the main point • Are more direct • Use “uh-huh” to agree • Are comfortable with silence • Concentrate on the words spoken • Sidetrack unpleasant topics Women • Talk about daily life • Provide details • Are more indirect • Use “uh-huh” to listen • Are less comfortable with silence • Concentrate on nonverbal cues and paralanguage • Focus on unpleasant topics Gender Differences in Communication (Tannen, 1986 & 1990) Seminar “Zero to Hero” Hima Manajemen Unikom Copyright © 2014 Mohammad Febri R

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