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MILAGROS I. FROLICH
Master of Business Administration
699 Mantoloking Road
Brick, New Jersey 08723
908–910–8392 (mobile)
milagros.frolich@gmail.com
Career Summary
Over 10 years of quantifiable experience delivering excellent problem–solving skills with consistent customer service
satisfaction. Able to work under pressure in fast–paced, time–sensitive environments. My background encompasses a
strong ability to handle all types of administrative functions in a high volume workplace and to establish and build positive,
solid relationships with customers, co–workers, and all levels of management. This ability is strengthened by outstanding
listening and interpersonal skills and by simultaneously managing multiple responsibilities and priorities without
compromising on quality, or deviating from the vital mission of any organization I serve.
WORK EXPERIENCE with relevant knowledge, skills, abilities, and other competencies
Field Examiner November 2011 – November 2015
US Department of Veterans Affairs
Newark, New Jersey 07102
Supervisor: Robert Robesch (267) 315-0360
Interpreted and applied pertinent laws, regulations, and procedures that included medical and/or legal
terminology governing fiduciary responsibilities, which extended to legally binding federal fiduciaries in
contractual obligations with the government, and in all supervised cases negotiated an agreement of funding
usage based on the analysis of expenses, standard of living, or other relevant facts, and advised proposed, or
acting, fiduciaries on estate planning and estate settlement.
 Developed information through observation, analysis of records, personal interviews, and dispositions of
beneficiaries, their relatives, and/or disinterested witnesses in the community, which enabled me to process
a cumulative average of 8 Field Examination Reports per week, outperforming my colleagues and
exceeding the VA production standard of 1.25 per 8 hours by more than 80%.
 Determined whether beneficiaries were mentally capable of managing VA funds, which amounted to an
aggregate amount of about $1.3 million a year under my tenure, and if required, performed special
investigations as requested by office personnel in reaction to allegations of fraud, or fund misuse,delinquent
accountings, or questionable requests for funds.
Accountant June 2008 – November 2011
Department of Homeland Security TSA / OLE / FAMS
Egg Harbor Township, New Jersey 08234
Supervisor: Mary Storoz (609) 813-3381
Performed full range of budget management functions by serving my department in handling an annual budget
of approximately $30 million, allocated for travel-related accounts. Funds were utilized to support travel
expenses incurred by Federal Air Marshals, a reported amount of about $9 million, on a quarterly basis, to the
various fund control points, to cover airline tickets, hotel accommodations, and the rental of vehicles.
 Excel spreadsheets were created to monitor expense reports and to compare entries in the Agency’s Trial-
Balance System on a daily basis, which allowed erroneous entries to be identified and corrected in a timely
manner. Management tools were also used to clear migration balances in affected appropriations to
preserve accurate reporting of financial statements.
 To maintain transparency and accurate representation of each appropriation, audits were performed on
travel expense vouchers, which included preparing, analyzing, interpreting, and presenting accounting data
of entries, particularly those associated with FMS 2108: Year-End Closing Statement.

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 Ensured that all internal control processes and systems adhered to the established rules and regulations
set by the Department of Homeland Security and any other applicable local standard or policy set by the
Agency.
Accountant / Federal Career Internship Program October 2006 – June 2008
Department of Commerce
Gaithersburg, Maryland 20899
Supervisor: John Hagelin (301) 975-3278
Gained diverse experience preparing quarterly financial statements for the U.S. Economic Development
Administration (EDA), which received an appropriation of $265 million, and worked efficiently with EDA’s budget
analyst to ensure EDA’s budget was administer and executed properly, which included examining accounting
documents for the correct accounting classification and authorization.
 Organized and updated reconciliations on a monthly basis. Acquired valuable perspective from other DOC
bureaus such as the International Trade Administration, National Institute of Standards & Technology, and
the U.S. Patent & Trademark Office, which included collaborating with other accountants to work on special
projects, while independently redesigning desktop procedures for the bureau I served.
 Volunteered to work with the audit liaison by testing the procedures of the cash receipts cycle for the A123.
Provided all supporting documentation to the audit liaison in a timely manner and assisted with reviewing
aggregated survey data, planning and developing questionnaires, and supported efforts in implementing
procedures, methods, and techniques for processing the data.
 Upon receiving appropriation from treasury, distributed apportionments and allotments for the current year
through budget modules,which included entering and processingdata into various accounts and the general
ledger.
 Identified and reconciled discrepancies between the general ledger and subsidiary accounts, reviewed
financial data for completeness, prepared monthly trial balances and financial reports and reported work
outcome, in a timely manner, to supervisor for review, accuracy, adequacy, and compliance.
EDUCATION COMMENDATIONS
GEORGIAN COURT UNIVERSITY, Lakewood, NJ
Master’s Degree (05/2006) – 3.6 GPA
Bachelor’s Degree (05/1995) – 3.4 GPA
Major: Business Administration
Minor: Accounting
Secretary of Veterans Affairs
Robert A. McDonald (10/5/15):
“Although we expect our employees to go
the extra mile. It is always gratifying to know
when our I-CARE values have been met.
Thank you for your commitment and
representing VA so well.”
ADDITIONAL TRAINING & OTHER LANGUAGES
 U.S. Standard General Ledger: Practical Applications  Federal Financial Management
 Federal Accounting Fundamentals  Field Examiner Training
 Appropriations Law  Proficient in Spanish (Oral & Written)
TECHNICAL EXPERTISE, SELECTED APPLICATIONS, & OTHER SKILLS

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