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Becoming a Servant Leader
- 1. Miguel Aranda, MBA Director, Menifee Learning Site Co-located at MSJC Menifee Valley
- 2. Agenda • What is Servant-Leadership? • How do I become a Servant-Leader? • What will becoming a Servant-Leader mean for my life and career?
- 3. What is Servant-Leadership Discussion Points: • What is the Servant Leader Model? • Who is a Servant-Leader? • Is there a definition of Servant Leadership?
- 4. What is Servant-Leadership? CEO Employees Management CEO Management Employees Paradigm Shift: A new direction for support and service
- 5. What is Servant-Leadership “At its core, servant-leadership is a long term, transformational approach to life and work – in essence, a way of being – that has the potential for creating positive change throughout our society.” - Robert K. Greenleaf
- 6. What is Servant-Leadership 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization 7. Foresight 8. Stewardship 9. Commitment to the growth of people 10. Building Community
- 7. How do I become a Servant-Leader? “the great leader is first experienced as a servant to others, …this simple fact is central to his or her greatness.” “True leadership emerges from those whose primary motivation is a deep desire to help others” - Robert K. Greenleaf
- 8. How do I become a Servant- Leader? Internal • Cognitive • Experiential • Spiritual External • Organizational • Community
- 9. What does it mean for my life and career? “…those served grow as persons; …becom[ing] healthier, wiser, freer, more autonomous, more likely themselves to become servants?” - Robert K. Greenleaf
- 10. • BBA, Business Admin. • Organizational Leadership • Psychology • Applied Studies • Liberal Studies • MA Organizational Leadership • MA Education • Ed. D. Org. Leadership • And more online… BRANDMAN DEGREES Respect, Innovation, Service, Teamwork, Integrity
- 11. Miguel Aranda, MBA Director, Menifee Learning Site brandman.edu | aranda@brandman.edu | 951-676-1784
Editor's Notes
- First: Let’s get a sense of where we are as a group… In your own words: What is Leadership? How does it differ from Management? What are some styles of leadership you are familiar with? Have any of you studied servant leadership before? What do you think it means to be a servant-leader? Why do you think there are so many leadership styles and fads? (discussion about endemic issues in business: lack of trust, bad bosses, unethical environments, leaving employees behind, not valuing people over profit) Leadership styles: Transformational, Transactional, Path-Goal, Primal (six emotional leadership styles), Situational Leadership, Lewins Leadership Styles
- What is servant leadership? Lets discuss the model, who is a servant leader, and the definition…
- What is the Servant Leader Model, and how is it different? One that ‘puts serving others – including employees, customers and community – as the number one priority. Servant-leadership emphasizes increased service to others, a holistic approach to work, promoting a sense of community, and sharing of power in decision making.” (image – Kevin’s inverted pyramid) The image, a conceptualization from my colleague and fellow faculty member Kevin Keith, shows the direct opposition of servant leadership with autocratic leadership. Other leadership types in comparison, can have a very different focus… 1. Autocratic, democratic,laissez faire, (Kurt Lewin) 2. Commanding / Coercive (bueracratic) 3. Path Goal Theory: people with high ability need to be led differently than those with low ability 4. Affiliative : focuses on emotional needs over work 5. Pacesetting (builds challenging and exciting goals for people) 6. Coaching (connecting goals to peoples strengths, overcoming weaknesses) 7. Transformational: Transformational leaders have integrity and high emotional intelligence . They motivate people with a shared vision of the future, and they communicate well. They're also typically self-aware , authentic , empathetic , and humble . 8. Transactional: also known as managerial leadership, focuses on the role of supervision, organization and group performance. This leadership style starts with the idea that team members agree to obey their leader when they accept a job. The "transaction" usually involves the organization paying team members in return for their effort and compliance on a short-term task. The leader has a right to "punish" team members if their work doesn't meet an appropriate standard This theory of leadership was first described in by sociologist Max Weber, and further explored by Bernard M. Bass in the early 1980s 9. Charismatic: A charismatic leadership style resembles transformational leadership: both types of leaders inspire and motivate their team members. The difference lies in their intent. Transformational leaders want to transform their teams and organizations, while leaders who rely on charisma often focus on themselves and their own ambitions, and they may not want to change anything. 10. Hersey/ Blanchard Situational Leadership: Directing, coaching, supporting, delegating – based on follower readiness, is really more management behavior than leadership theory in my opinion.
- Who is a servant-leader / how is it defined? “the servant – leader is one who is a servant first”…”It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. The difference manifests itself in the care taken by the servant – first to make sure that other peoples highest priority needs are being served. The best test is: Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?”
- Listening – Listening to others, one’s self, and reflection Empathy – acceptance of individuals, not poor behavior; recognition for uniqueness and contributions; assume the good intentions Healing – one’s self and others emotional hurts, and broken spirits. Leaders and followers in a joint search for wholeness... Within one’s abilities and limits. Awareness – of others and self-awareness “Awareness is not a giver of solace – it is just the opposite. It is a disturber and an awakener. Able leaders are usually sharply awake and reasonably disturbed” “Awareness is the beginning of understanding ethics and values” Persuasion – rather than using positional authority. The servant-leader seeks to convince rather than coerce. Servant-leaders focus on consensus, and it is one of the main differences with other leadership / authoritarian leadership. Conceptualization – the ability to dream big dreams…and the ability to think beyond the day to day activities (big picture thinking) Foresight – able to foresee the likely outcome of a situation, follows closely with conceptualization Stewardship – ‘holding something in trust for another’ – Peter Block… working toward the greater good of each other, the organization, the constituents and the community Commitment to the growth of people – people have an intrinsic value, so the servant leader “recognizes the tremendous responsibility to do everything within his or her power to nurture the personal, professional, and spiritual growth of employees. Building Community – “…much has been lost in recent human history as a result of the shift from local communities to large institutions as the primary shaper of human lives. This…causes [us] to seek to identify some means for building community among those who work within a given institution.” EXERCISE: Looking at these 10 definitions (which Greenleaf says are not exhaustive), How would you rank order them based on how much of a strength they are for you? 1= strongest, 10 = weakest… Which one do you feel has the capability, if you work on it, to help you and those around you the most? Why?
- The difference in servant leadership may be as simple as the true motivation for choosing it as a leadership style. Other styles may get you exceptional or poor results, depending on how well you adopt and use them. Servant leadership, however, will get results if you have as your primary motivation helping others. They may not be the results you want all the time… but you will get positive results.
- Cognitive – Read broadly, Take classes, self assessment, Get and become a mentor Key: Lifelong Learning Experiential – Start therapy or behavioral coaching, keep a journal, practice or teach what you learn, Observe or follow along with a mentor Key: Take Risks and Practice Spiritual: Meditate on ideas, think about or share how they affect you, write a personal and professional mission/vision/values statement Key: Reflection on Beliefs, Values and Ethics In Your Organization or the community: - Reconnect to customers and employees - Rethink vision, purposefulness and service focus/actions - Give or receive a 360 degree review / feedback - Start a problem solving group around a common issue - Volunteer or donate to a cause - Travel with a local group, community college or chamber group etc… - Volunteer in your children's school
- A chance for reflection – and real discussion… Take a risk, can everyone agree to make this a safe place? Which of the 10 characteristics do you think is the one that is hardest for you personally and why? What would it look like for you personally and professionally to adopt some or all of these principles? (examples) How would it change you and the people around you? What is the biggest drawback to this leadership practice? What would keep you from pursuing servant-leadership as a “way of being’? (what are the antagonist characteristics to servant leadership?)
- Thank You!