Toll Today Magazine | Dec 2009 - Feb 2010

tolltoday
Toll Refuels
Air Force One
on page 19
New Toll Structure
on page 03
From Ulaanbaatar to N’Djamena
with PDL Toll
on page 26
December–February 2009/10

Specialised and
Domestic Freight 03
Domestic Forwarding 08
Global Express 11
Global Forwarding 14
Global Logistics 19
Global Resources 24
Corporate 29
Community 30
Staff Milestones 35
Editor
Olivia Vong
Group Corporate Affairs
Contact as per Head Office
or email olivia.vong@tollgroup.com
Head Office
Level 7, 380 St Kilda Road
Melbourne 3004
P + 61 3 9694 2888
The Toll Group’s range of world class express service
providers includes Toll IPEC, Toll Priority, Toll Express
and NQX. These businesses are market leaders and the
expertise they have built over the years, combined with
the knowledge of the Japanese market that comes from
our existing position in Footwork, gives us confidence
in this acquisition.
I am delighted that Pat Kearns who led the Toll IPEC
transformation has agreed to head up Toll’s transition
in Japan and will be working closely with Footwork’s
senior management and customers.
Nonetheless Toll’s ongoing growth and excellent financial
performance throughout these difficult economic conditions
could not be achieved without the dedicated support of our
employees and contractors.
On behalf of the board and the senior management team,
thank you for your passion, drive and commitment.
These are the qualities that Toll is bringing to its customer
relationships in the 55 countries in which we operate.
Finally, I would like to wish you and your family a wonderful
and safe holiday season and a happy and successful
New Year.
F
or many companies around the world 2009 has been
a horror year. Across the Toll Group, we have faced
some significant challenges but we can finish the
year with pride in our successes and great confidence
in our future.
While many of our competitors carry uncertainty into 2010
and continue to scale back their operations, we have the
people, the skills and the balance sheet that will allow us
to continue to grow.
We will continue to expand our regional and global
network. We will strengthen our operations outside
of Australia as we tap into new fertile markets
and reach critical economies of scale to reduce
operating costs. The recently announced Group
restructure (see page 3) is an important realignment
of our integrated service offering and includes
well deserved promotions for the new Divisional
Directors.
The acquisition of Footwork Express in Japan,
a top ten logistics provider in the world’s second
largest market, is further evidence of the Group’s
commitment to its expansion program across the
Asia Pacific.
This acquisition is not only an important expansion
of Toll’s express freight operation it is also a
significant investment by an Australian company
in the Japanese freight and logistics market.
Footwork Express employs more than 5,000
people and generates revenue of approximately
A$775 million in its national network. Toll has
had a minority stake in the business since
April 2006. The control that we will gain from
the acquisition of the remaining equity will
allow us to make the operational changes needed
to secure the future success and growth of
Footwork within Japan and the region.
Contents
Managing Director’s Report
Paul Little
Managing Director
Toll Group n
02
Message from Management

Toll Today December–February 2009/10
Toll Liquid Distribution’s
Emergency Response Training for Santos
T
oll Liquid Distribution was recently awarded a contract
worth over $1.2 million dollars annually to cart fuel-
condensate from the Santos Gas Plant in Newmerella
(near Orbost) to Geelong in Victoria.
Paul Milo, National Business Development Manager stated
that “from November, Toll Liquid Distribution expects to cart
over 100,000 litres from the site daily using a combination
of semi-trailer and B-Double tankers. However, there are a
number of reasonably significant hurdles for the operations
team to clear before we can get this task underway. It’s a
sensitive location environmentally and we also need to be
mindful of the local’s feelings towards tankers operating in
their back yard.”
As a consequence, David Love, National Operations
Manager arranged to visit the site to complete a risk
assessment and confirm the best way to undertake the
activity whilst minimising Toll’s impact in the local area.
Given the potential concern from locals about the tankers,
David decided that before operations would commence
he would test the emergency response from Toll and the
local authorities. He enlisted the help of local Police and
CFA Brigades to arrange a combined Emergency
Response Exercise simulating a truck versus utility accident.
The exercise involved local brigades from Cann Valley,
Lakes Entrance, Mallacoota, Marlo, Orbost and Wairewa.
The CFA were paged to the scene and practised how to
assess the situation from a safe distance before members
were kitted up in breathing apparatus to undertake the
simulated rescue of the utility driver under the protection
of hose-lines from the attending appliances.
The Brigades then simulated a burning tanker scenario
where the use of water to reduce heat and foam to
extinguish the fire was practised. Given the remote location,
fire hydrants were not available so appliances not directly
involved in fighting the simulated fire were shuttled via a
local dam adding a further degree of realism and complexity
to the activity.
Toll employees were also on-hand to provide advice on the
best way to contain spilt product and protect the immediate
environment as well as learn lessons from the exercise
themselves.
The consensus from all who attended the activity was
that valuable knowledge was gained and that the practical
exercise was far more constructive than any amount of
theory on how to respond to such an emergency. n
New Toll Structure
T
he future success of Toll depends on our ability to
grow dynamically into our chosen regional and global
markets. Our organisation needs to be structured to
enable our key service offerings to be sold to customers
and industries who want global solutions. These latest
changes are aimed at further aligning key businesses within
the Group to achieve this.
The new structure will be effective January 1, 2010 with
operational divisions shown below. n
Footwork Japan will report to Corporate during integration phase.
Managing Director
Global
Resources
Global
Logistics
Global
Forwarding
Global
Express
Domestic
Forwarding
Specialised
and Domestic
Freight
David Jackson Wayne Hunt Hugh Cushing Shane O’Neill Paul Ebsworth Mal Grimmond
n Marine
n Mining Services
n Tops
n Energy
n Projects
n PDL
n Perkins
n AutoLogistics
n SE Asia
n Singapore/Malaysia
n North Asia
n Singapore
Government
n Contract Logistics
n in2store
n Asia
n ANZ
n Americas
n Africa
n Europe and
Middle East
n IPEC
n Priority
– Air Express
– Priority Asia
– Dnata
n Fast
n Personnel
n Stream Solutions
n SPD
– MTS
– Regional
n QRX
– Refrigerated
n Toll Tasmania
– Edwards
n Toll Shipping
– QAL Bulk
n New Zealand
n Express
– Westrans
– Linehaul
n NQX
n Liquids
– Chemical Logistics
n Fleet Management
n Transitions
Specialised and Domestic Freight
03

Shell Distribution
O
ne of the notable new business wins for the year
was the cartage contract for Shell Australia. Toll
Liquid Distribution is now responsible for approximately
50% of Shell’s subcontracted cartage work in Victoria and
Queensland for the next three years with the potential to
extend that out to at least five years.
The Team has had no time to celebrate the win however, as
time lines were tight and it was imperative that Toll guaranteed
supply continuity during the critical transition phase.
David Love’s team was able to successfully integrate
a new Queensland Branch Manager, 49 new drivers and
19 prime movers and trailer sets including both tri-axle
semi-trailers, and five 19m B-Double sets into the existing
business all within a period of about three months.
Given the short time frame, almost all aspects of the
transition were on the project’s critical path, but none
more so than the new tankers. To ensure that Toll were
able to achieve the required milestones, they decided
to introduce ‘paint free’ tankers into the fleet utilising
polished aluminium and a full vinyl livery which trimmed
almost 120 days off the manufacturing schedule whilst
also delivering a very professional looking product.
Consequently, the bulk of the transition was completed
on time and went off without a hitch despite the need to
also find a few ‘spare’ trailers that could be swung into
action a few weeks early in Geelong. David Love stated
that he was “really proud of the whole team – they
worked really well together enabling a very successful
implementation and ensured that Toll was also able
to hit our KPI in the November review.”
In particular David wanted to acknowledge the extra
efforts put in by the administration staff: Helen Smith,
Maureen Tillotson and Kim Donaldson; the driver
trainers: Paul Hendrie and Merv McKee; and the bulk fuel
schedulers: Mark Wandel and Brett McPhail who were
all stretched well beyond the normal call of duty in order to
achieve what was a fantastic outcome for the business.
Other contracted work awarded to Toll Liquid Distribution
during 2009 included BOC Gases ($19M pa), Cargill
Australia ($4M pa) and Santos Ltd ($1.2M pa). The team
is now looking forward to an equally busy and challenging
year in 2010. n
1 Kenworth T408SAR
and tanker.
2 David Love –
TLD National
Operations Manager.
2
Toll Liquid Distribution Wins
Contract
2009 has proven to be a very busy year for the Team at Toll Liquid Distribution with
back-to-back tender opportunities which have resulted in above average conversion
rates. It has been a hard slog for the Team, but the result of over $30 million
per annum in new contracted revenue has made it worthwhile.
04
1

4
MMG Century Mine and Toll
Unite on Safety Program
M
MG Century Mine and Toll recently united efforts
to further enhance safety for the logistics services
provided to MMG Century Mine and Port Operation.
Toll has had a long running group contract with MMG to
provide such services as:
n Container Freight from depots and ports around Australia
n Express Trailers from Townsville Off-Site Receiving
n Heavy Haulage
n Airfreight
n Pick Up and Deliveries around Australia
n Customs Clearance
n Warehouse Facilities in Townsville
n Fly In / Out Personnel on-site to manage the freight
and a Staging Depot in Cloncurry.
MMG Century Mine is located 410km northwest of
Cloncurry, QLD (1,195km west of Townsville). Karumba is
located 442km north of Cloncurry (780km west of Cairns)
on the edge of the Gulf of Carpentaria.
Due to the remoteness of the mine and port sites, MMG
have located an off-site receipting warehouse at the NQX
depot in Townsville. All freight, except container freight,
is delivered to this depot, checked and receipted by MMG
staff and then loaded onto trailers by NQX operators.
This freight is then delivered to the mine site within 24 hours.
Up to four triple and quad road trains a day make their way
to the site. At the mine, NQX operators distribute the freight
and also unload and discharge the bulk and containerised
freight.
Given the volume of freight, the distances to travel, the
remoteness of the locations, the condition of the roads
and the people involved in the supply chain, there is
always a focus on delivering the goods safely in a
serviceable condition.
Recently the MMG Century Mine Supply Superintendent,
Ray Luff and his team, in conjunction with the team from
Toll (Craig Blyton – Toll Contract Manager, Lindsay
Porter – NQX Regional Manager, Dave Conroy – NQX
Cloncurry Branch Manager, Matt Lehr – NQX Townsville
Branch Manager and Dave Lahy – QRX Regional Manager)
jointly reviewed the operations and developed a number of
safety initiatives and programs ranging from revised scope
documents, a review of safe working procedures and
implemented agreed training. The review also recommended
the operation change to new prime movers using NQX
company drivers which commenced in October 09.
Lara Higson, MMG Century Mine Commercial Manager
and Ray Luff worked in cooperation with Toll Management
to implement and facilitate the revised measures to ensure
a safety first culture was paramount for all staff traversing
the MMG and Toll sites. Lara and Ray involved staff members
from across the logistics processes including staff from
Toll Century Mine, Townsville and Cloncurry branches to
help them understand the processes involved in working
on the mine site.
The management from Toll are extremely proud of the
strengthening of the existing relations with MMG, and
with all the staff involved in making this a safe and
lasting success. n
4 Safety Workshop
MMG Century Mine:
Lindsay Porter
(NQX Regional
Manager);
Craig Blyton (Toll
Contract Manager);
Dave Lahy (QRX
Regional Manager).
5 NQX Prime Mover
at NQX Cloncurry:
Lindsay Porter,
Ray Luff (MMG
Century Mine – Supply
Superintendent);
Craig Blyton.
3
NQX Branch Profile – NQX Cloncurry
L
ocated in the mining and cattle heartland of north
western Queensland is the small, yet pivotal township
of Cloncurry. Whilst small in stature, boasting a
population of 3,200 people, Cloncurry is the gateway
to many of NQX’s largest mining customers in Australia.
Environmentally, the area is a land of extremes with severe
seasonal flooding and droughts, and temperature variations
of over 35 degrees between winter and summer. NQX
Freight System has an established operation in Cloncurry
with around 15 permanent employees and operates from
a 10,000m2
terminal on the northern side of town.
NQX provides daily services to mining companies such as
Xstrata, BHP and MMG, travelling round trip distances of
over 800km per day on some of the more challenging roads
in Queensland. Adding to the complexity of this task is the
3 NQX Cloncurry –
Darryl Williams.
combinations of triple road trains and quads used in this
region, requiring highly skilled and experienced operators.
Due to its location, NQX Cloncurry also provides support
to other Toll business units. With its operation handling over
2,000 tonnes of freight per week, it is an essential link in the
greater NQX and Toll network.
Recently, NQX Freight System converted its mine services
to a fully managed company operation. This required the
purchase of several new Kenworth T908 prime movers
with service and maintenance support. This change
provides NQX’s major mining customers with a safe,
reliable and consistently high service operation and
continues to demonstrate the ongoing commitment
by NQX as a professional supplier of freight services
to the mining and associated industries. n
5
05

NQX Freight System – the Future is Here
I
n recent times, there has been
an ever increasing focus on the
environment and the effects of ‘Big
Business’ on the planet’s continued
survival. NQX has made the conscious
decision to take advantage of scientific
and engineering advancements in
vehicular technology available in
Australia in an attempt to limit the
impact on the environment and to
minimise NQX’s carbon footprint.
Euro 5 technology is being trialled in
Queensland. Should the trial prove to
be a success, Euro 5 technology with
its decreased carbon emissions and
fuel efficiencies may very well become
the future of NQX across Australia.
NQX continually embraces
environmentally friendly transportation
solutions for our customers. Sustainable
development is a major driving force
behind future expansions of the
business as well as a major focus
for many NQX customers.
NQX is a little different to many
other freight companies in that it
has a specialist linehaul unit within
the business, a separate group
which manages and analyses all
the linehaul runs.
“With linehaul small things can
make a big difference so we put an
incredible amount of planning into
our routes, driver changes, fuel
stops, and more,” said Richard
Thomas, NQX North Queensland
Manager.
As a case point, when Queensland
removed its 8c/litre subsidy on diesel,
NQX spent many hours reassessing
and reconfiguring routes into, out of,
and through the sunshine state to
minimise the cost impact to its
customers.
NQX offers services throughout
Queensland and the Northern Territory
as well as direct services to the major
capitals like Sydney, Adelaide, Perth
and Melbourne. The nature of NQX’s
business includes but is not limited
to offering express and general
freight services with change over
drivers delivering upwards of two
million tonnes of freight a year.
For this reason and many others, the
importance of having fuel efficient low
emissions vehicles is becoming an
increasing focus for NQX’s future
development.
The two new Euro 5 Mercedes
vehicles are based in Townsville,
a Queensland hub, which is the base
for at least 40 linehaul services per
week, involving everything from
single-trailer tautliners through to
quad and triple-trailer road trains
which cover a vast area from Mt Isa
to Cairns and down to Melbourne.
The two Actros have been fitted
with the 600 horsepower, 16 litre
Mercedes-Benz V8s. It means that
while they are currently operating
in B-Double configuration running
between Townsville and Cairns,
they can be up-rated to 120 tonnes
and used in road train applications.
“When buying a truck for up here
you also need to be confident it
can handle the climatic conditions.
With the rain, heat and humidity,
things are different,” Richard said.
1 Incident sensing
camera.
2 New NQX
Mercedes Euro 5
Trial Vehicle.
2
1
Other key reasons for selecting the
Actros were driver comfort, cabin
ergonomics and the Mercedes-Benz
focus on safety.
“For NQX safety is a big thing.
With Mercedes-Benz you get a
safety package you can’t always
get elsewhere, with lane sensing
technology and anti-collision
braking,” he said.
NQX fleet B-Doubles are speed limited
to 95 km/h. These trucks and others
in the fleet will also have incident
sensing cameras which are triggered
by horizontal or vertical g-forces.
The cameras will look inside and
outside the cabin and provide a
30 second snap shot of any incident
– 15 seconds before and after –
which the company uses for both
driver training and legal purposes.
“We do everything we can to avoid
accidents but if something happens
we study it and learn from it.” n
06

NQX Looks to the Future with its
most Northern Branch in Queensland
N
QX’s ongoing commitment
to the freight industry in
North Queensland along with
problematic wet seasons has seen
the construction of a new, modern,
purpose built freight terminal in Cairns.
Road freight facilities in far north
Queensland reached a new level in
September 2009 when NQX officially
opened its new Cairns terminal.
The new Cairns depot, constructed
by the BM Webb Group, was built at
the rear of the existing NQX terminal
in Lyons St, Cairns. The new facility
has 6,000m2
of undercover operational
area, compared with the older terminal
of 2,000m2
.
The operations are supported with a
modern 500m2
two story office facility
boasting state-of-the-art technology.
The terminal boasts on-site fuelling
facilities, an automated weigh bridge,
fully automated fire sprinklers and a
CCTV security system. This modern
day freight terminal completes the
picture of a company dedicated to
the ongoing improvement of service
to clients and safety to its employees.
Safety was paramount in the traffic
management plan of this new terminal
with the segregation of small vehicles
away from larger trucks, having all site
movements controlled by an automated
gate system.
3 The finished
terminal : September
2009.
4 NQX Cairns
Main Offices.
Toll Transitions Wins Two Prestigious
Relocation Industry Awards for the
Second Year Running!
W
hilst in attendance at the
Ninth Annual Cartus Global
Network Conference,held
in Chicago, Illinois, USA on October
5-6, Toll Transitions was awarded the
Cartus Global Supplier ‘Silver Award
for Commitment to Excellence’ for
exceptional service for the second
year running.
Cartus is a premier provider of global
employee relocation solutions,
headquartered in Connecticut, USA.
Each year Cartus recognises the
companies and individuals in its
global network who have provided
extraordinary service to its international
clients and customers. Toll Transitions
has been supporting Cartus clients
and customers in Australia since 2006.
“Our global network providers operate
as an indispensable extension of
the Cartus team,” said Traci Morris,
Executive Vice President, Global
Operations and Supply Chain
Management at Cartus.
“This award acknowledges the
unparalleled quality and professionalism
that we have come to expect from our
service providers.”
Toll Transitions is striving for a Gold
award in 2010.
Toll Transitions has also received
a Bronze Medal award in the Human
Capital (HC) Magazine’s Annual
Readers Survey in the category
of Top Migration and Mobility Service
Provider. This survey is sent out to
HC Magazine’s readers database,
which includes HR Directors, HR
Managers, HR Professionals, CEO’s
and Directors asking them to vote.
Under an open vote system, readers
vote for their preferred service
providers in a number of categories.
Under this system readers have to
provide the name of their nominated
provider, rather than choosing from
a pre-determined list. A total of 2066
votes were received this year across
the categories of Recruitment,
3
4
Local client, Mossman Sugar Mill,
in need of a safe and secure storage/
distribution solution for its innovative
new low GI sugar, was first to take
advantage of NQX Freight System’s
offer, with truckloads of product
arriving at NQX Cairns the day it
opened. Peak storage of 4,500 tonnes
was recently reached as the crushing
season reached an end.
NQX Cairns has a staff of 50 people
and services an area approximately
the size of Victoria; from Tully, north
to the Torres Strait Islands and west
to the gulf communities of Normanton
and Karumba. n
HR Technology and Software,
Career Development and Training,
Online Job Board, Team Building
Organisation or Incentive Provider
and Migration and Mobility Service
Provider.
This is particularly a fantastic
accolade to receive given it is voted
for directly by our corporate clients
and contacts.
“These awards reflect the
dedication and professionalism
of Toll Transitions corporate staff
in meeting and exceeding client
and transferee expectations,”
said Mark Kingsley, General
Manager of Toll Relocations.
“It is particularly pleasing to be
awarded a preferred Service
Provider Award by industry
professionals across a large and
diverse client base. The award
is further evidence of our success
in improving the scope and quality
of the services we provide.” n
07

Toll Park 3
T
he facility boasts a design that
allows a full length operating
canopy which shields all
weather across docking, maximum
height to provide best utilisation of
space and the most up to date security
systems, including CCTV. It has been
a truly magnificent journey bringing
this project from the drawing board
to completion.
The 14,000m2
site housing two
warehouses – one 8,000m2
occupied
by Logistics and the other 6,000m2
occupied by in2store, was officially
opened by Manukau City Mayor,
Len Brown and Toll NZ Group
General Manager, Greg Miller. There
have been many variations to the site
plan, with a variety of layout options
having been passed back and forth.
Greg recognised all the suppliers
and customers who have made
this project possible in his opening
speech:
“This is another great day for Toll NZ
made possible by our wonderful
clients, fabulous team and very
committed suppliers. We are delighted
to be able to consolidate our facilities
in Auckland into one large state-of-
the-art operation at Toll Park 3.
We are very privileged to have had
a ceremony ‘Karakia’ (blessing) from
TKM (Maori cultural representative)
at sunrise with His Worship Mayor
Len Brown surprising us with a
fabulous ‘Waiata’ (song) to open
the new site.” n
1 Mayor Len Brown
and GGM Greg Miller
at the official opening
cutting the ceremonial
ribbon.
1
with a Song and a Prayer
Toll NZ employees came out En massE for the grand opening OF our newest Ware
housing facility in Auckland. FIVE years of hard work and tireless commitment
from our GM Logistics, Warren Boyes and his team HAS Made this possible.
08
Domestic Forwarding

Stepping to Wellness at Work
3 Rodney Grey,
Sidney Leefe,
Kurt Lunevich,
James Lunevich,
Clifford Ujder,
Bryce Puckey
and Greg Miller.
Safety Wins Through
Ownership and Commitment
T
oll Park 2 site was presented
with an award from Toll NZ
Group General Manager, Greg
Miller, for achieving the milestone of
2 years without a single lost time
injury. The presentation was held
on-site with members of the Toll team,
customers and managers to celebrate
this great achievement. Greg said,
“this is an effort and achievement to
be proud of, with a site that handles
so many dangerous goods. It is very
impressive to note the results of such
a commitment to health and safety.”
New Zealand weight lifting champion,
Precious Mackenzie, has assisted
Toll with manual training and lifting
techniques which has contributed
greatly to this injury free record.
Chevron – a Toll client, praised and
congratulated the site in having a
significant focus on health and safety
within the business, and believes
that this is a main area where Toll
is in sync as a business partner.
General Manager Logistics, Warren
Boyes, says “this has been a health
and safety milestone, we hope to
continue this trend throughout the
rest of the Toll business.” On that note,
Toll NZ’s Tranzlink business will also
be celebrating some successes
across their business in terms of a
greatly improved health and safety
record and injury free sites. Look out
for these in later issues! n
3
T
his year’s Steps challenge was
completed in August with a
roaring success! With over
500 participants and 50 teams, the
race was on to determine which team
would complete the 7 million steps
it takes to walk around New Zealand
first. During the 10 week duration of
the challenge Greymouth branch took
out the title with an overall staggering
13 million steps, with Palmerston
North and Kaitaia following very
closely behind.
Prizes were also awarded to top
individual steppers, most improved
individual steppers and team. Special
challenges were released throughout
the 10 weeks to liven the teams’
competitive spirit, along with weekly
newsletters educating and increasing
our team’s awareness around the
importance of proper nutrition and
exercise.
There were many inspirational stories
of team members getting up at 4am
every morning to get in their steps and
of committed staff members who have
lost over 20kg through doing this
challenge! General Manager HSE,
Christina Desbonnets, says
“the success has been everyone’s
commitment to their wellness. The
team work and competition has been
phenomenal and it has been great to
see people becoming more aware of
their health while enjoying themselves
and the competition at the same time.” n
2 GGM Greg Miller
congratulating the
efforts of a great
team with Darrel Blair,
achieved through
hard work and genuine
commitment to
safe work practices.
Well done team!
2
09
Domestic Forwarding

W
ith over 50,000 people including fashion designers,
media, suppliers and buyers at NZ Fashion Week.
Toll IPEC left its mark at the very glamorous event.
Our exhibitors’ area showcased flat screen TVs, showing
our interactive technology and fashion handling equipment.
We had a magnificent team of Toll NZ employees who spent
five full days presenting to potential customers and providing
our latest brand the optimum exposure during this heavily
publicised Toll NZ event. We also invited many of our loyal
customers and guests to attend events and fashion shows
to which Group General Manager, Greg Miller, said “we
are very excited to be able to showcase our latest addition
to the Toll NZ group, the feedback and customer uptake
has been exceptional.”
This successful Toll IPEC launch follows the official
commencement of the IPEC brand on September 1, 2009
nationwide in New Zealand. Greg said “it has taken many
years of planning, organisation and commitment from our
senior management team to turn this project on paper into
a completely operational company as another addition to
the Toll brand services on offer within New Zealand.”
“Our customers have been telling us, the only thing missing
in your suite of services is a parcels option.” So Toll NZ has
extended our commitment to bringing the best solutions
to all our customers supply chain and delivery requirements.
Some of the service values Toll IPEC New Zealand bring
to customers are: complete reliability in transit delivery
standards; online web-based label printing and distribution
management tools; track and trace through web services;
single consignment note production, plus a single invoice
for all Toll NZ transport services and a dedicated fleet of
Toll IPEC delivery vehicles.
National Operations Manager, Peter Witton, describes
the journey of turning this project into fruition as “challenging
and rewarding, I feel very privileged to have led the IPEC
operations team in NZ. The team involved have been great,
all challenges have been worked through positively and
efficiently.
“Karl Lesoa, our National Contact Centre Manager has
the team focused on service excellence. Dave Burndred,
Auckland Operations Manager has set up the Auckland
hub impeccably for us to have a great facility to launch from.
I thank all the Toll IPEC champions for their ongoing support.” n
Toll IPEC NZ Launched in Style at thisYear’s
Air New Zealand Fashion Week
1 Winner of the
Toll IPEC prize
hamper – M.A.C’s
Jodie Matthews
at our stand.
1
10
Domestic Forwarding

2
2 L-R: Colin White
– Engineering Manager
Isuzu Australia; Yuki
Murata – CEO Isuzu
Australia; Dean
Stuhldreier – National
Sales Manager Isuzu
Australia; Rodney
Johnston – Group
General Manager Toll
IPEC; Anthony
Monahan – National
Fleet Equipment Toll
IPEC; Alan Hill – NSW
State Manager Toll
IPEC; Jeff Birdseye
– Marketing Manager
Isuzu Australia;
Romesh Rodrigo –
Product Engineer
Isuzu Australia.
Canberra Seminar Supporting
O
n September 16 a number of Toll IPEC managers
supported a seminar in Canberra aimed at providing
information to Members of Parliament and Senators
entitled Today’s Trucks: The Use of Alternate Fuels for a
Greener Future.
The aim of the seminar was to inform Parliamentarians
and their staff of the technological advances that truck
manufacturers are now employing to manufacture CNG,
LNG and Ethanol fuelled trucks. Toll IPEC supported this
initiative as part of efforts to move to more environmentally
friendly vehicles.
The program was organised by the Truck Industry Council
and was supported by a number of fleet operators. The
Truck Industry Council represents truck manufacturers,
importers, diesel engine companies and major component
suppliers.
The seminar was opened by the Australian Minister for
Resources and Energy, Martin Ferguson,and presentations
were made by the CEOs of Isuzu Australia Ltd, IVECO,
Mack Trucks Australia, Kenworth and Scania drawing
on experiences gained from trials currently being conducted
around the country by companies such as Toll IPEC. n
Greener Vehicles
11
Global Express

Recognition for Fatality Free Friday
F
or the past two years, Toll IPEC has supported and
participated in Fatality Free Friday to raise awareness
about road safety issues.
The goal of Fatality Free Friday is to have no road crash
fatalities around Australia during the day and to prompt road
users to behave more safely every day. The first Fatality Free
Friday was held in Australia on April 27, 2007, coinciding
with the United Nations Global Road Safety Week.
The first international Fatality Free Friday took place in
Las Vegas on May 25, 2007.
This year Fatality Free Friday was on Friday 28 May. As part
of Toll IPEC’s awareness program, Peter Roberts from
Worksafe and Steve Stojanovski from VicRoads visited
Toll IPEC in Altona and spoke with drivers and staff about
good practice, legal responsibilities and road safety
and enforcement.
By way of a thank you, Don Mead, Toll IPEC’s National Risk
Manager arranged presentations to both organisations for
their assistance.
On Wednesday 19 August, Rod Johnston, Toll IPEC’s
Group General Manager and Don Mead visited Worksafe
Victoria to present the plaque to Worksafe in recognition
of their support for the Fatality Free Friday event.
Toll IPEC is keen to work closely with authorities such as
Worksafe and VicRoads to ensure we maintain the highest
possible standards of workplace and road safety. n
1 L-R: Rodney
Johnston – Toll IPEC’s
Group General
Manager; David Ellis
– Worksafe Group
Leader; Peter Roberts
– Worksafe Technical
Inspector; Don Mead
– Toll IPEC’s National
Risk Manager.
1
Stream’s Supplier Conference 2009
S
tream’s first supplier conference, held on the Gold
Coast in 2004, attracted 85 delegates. In contrast,
this year’s conference, held on the Sunshine Coast,
was attended by over 150 delegates. Stream uses this
annual event as an opportunity to meet with its key
suppliers in a less formal environment to keep them
informed of Stream’s activities, industry trends and key
factors affecting the industry such as quality, colour
management and the environment.
Much of this year’s conference was dedicated to working
with the public sector and meeting customer expectations
in a challenging environment. Guest speakers included:
Domenica D’Andrea of the Victorian Government;
David De Garis of the National Australia Bank;
PJ Gould from Toll Group Business Development,
and personnel from conference sponsors such as
Canon Australia, the Graphic Arts Association
of Australia and PaperlinX Australia.
Domecica D’Andrea, Victorian Government Communications
and Contracts Advisor, spoke of the emerging trends of
servicing the Victorian Government. In 2007 Stream was
awarded the print contract which covers 11 government
agencies and according to D’Andrea, the contract has
made the printing procedure equal for all our suppliers.
“It’s a simpler process that is more transparent,” she said.
“It is much quicker and means the government officers are
not restricted by their procurement processes whilst still
ensuring value for money.”
Stream and suppliers have had a busy year following the
Victorian bushfires, requiring them to print a number of
emergency documents, often at very short notice. Stream
thanked suppliers for their diligence, commitment and
support over this devastating period.
Another feature of the event is presenting Stream’s Supplier
of the Year Awards to suppliers that have provided superior
service and performance over the last 12 months. Andrew
Price, General Manager of Stream presented the awards
thanking each supplier personally for their great efforts.
“This is the perfect opportunity to publicly recognise the
great work of our suppliers,” he said.
Awards are given in the colour, digital, envelopes, forms,
general, large format, unique products, web offset and
environmental excellence categories. n
2 Domenica
D’Andrea, contracts
manager with Nick
Lam, director of the
Victorian Government
Print Management Unit
for Stream Solutions.
2
Global Express
12

3 L-R: Dr Michael
Whiley – Senior Director
of Pathology Queensland
Health; Jason Busk –
Gladstone Manager Toll
Priority; Garry Hayman
– Weekend Manager Toll
Priority; Bob Partridge
– Regional Coordinator
Queensland Health.
Pathology QLD Award for
Outstanding Service by Toll Priority
A
ugust 6, 2009 was a very special
day for Dr Michael Whiley,
Senior Director Pathology
Queensland; Bob Partridge, Regional
Coordinator Queensland Health, and
Garry Hayman and Jason Busk of
Toll Priority. An award was presented to
both Garry and Jason by Dr Whiley for
outstanding service transporting the
Pacific Dawn Swine Flu samples out
of Gladstone.
On Friday evening at 5pm it was
discovered that a cruise ship just off
the coast had passengers on board
that may be infected with swine flu.
Due to the serious nature in these
circumstances, samples needed to
be taken and sent to the lab in Brisbane
to be tested. With the help of Jason
and Garry, Bob was able to get the
samples and deliver them to the
testing facility within a 5 hour period.
Dr Michael Whiley and Bob Partridge
thanked Toll Priority for outstanding
service. n
3
Paul’s Special IPEC T-Shirt
P
aul Cochrane, Toll IPEC
Linehaul Driver has been with
IPEC for over 30 years. Paul
started working on the dock in 1979.
He progressed to driving local trailers
and then decided he would like a
crack at driving interstate linehaul.
Paul took it upon himself to learn from
the experienced linehaul drivers of the
day and took regular trips during his
own time to learn the art in order to
secure his linehaul role. Paul now
drives between Sydney and Melbourne
most nights and he reckons he has a
fantastic job.
In 1987, Paul was driving a Kenworth
doing local trailer work. During a job at
a Coles warehouse in Port Melbourne,
he decided to take a photo of the truck
and trailer he was driving, while he was
waiting to be loaded.
Soon after, Paul was on a holiday at
Legian Beach in Bali and while there,
he remembered he had the photo
of the Kenworth tucked in his wallet.
(You can certainly tell he loves trucks
can’t you!). A spur of the moment
decision resulted in Paul getting one
of the local t-shirt printers to sketch
the truck from the photo and print
the sketch on a couple of t-shirts.
Paul has kindly donated his unique
t-shirt to Toll IPEC’s memorabilia
collection. n
4 Paul Cochrane
–Toll IPEC Linehaul
Driver with IPEC for
over 30 years.
4
Global Express
13

Toll Global Forwarding in
B
BBEE legislation was introduced in South Africa in
2005 to promote wider black participation in the
economy. Under apartheid certain sections of the
community were excluded or discouraged from becoming
involved in business.
While some companies see BBBEE as a destination,
Toll Global Forwarding regards it as a journey. “We don’t
subscribe to a tick-the-box mentality,” says TGF Africa Chief
Executive, Vincent Magnus. “This isn’t an exercise in
compliance, it’s buying into the true spirit of empowerment.
We continue to improve our BBBEE status year on year.”
The BBBEE codes of good practice proposed guidelines
for redressing past imbalances through employment equity,
skills development, management control, preferential
procurement, enterprise development, corporate social
responsibility and ownership.
“Toll Global Forwarding has embraced numerous initiatives
and is committed to making BBBEE work,” says Vincent.
Companies with satisfactory BBBEE credentials are
welcome to tender for government business. Furthermore,
since preferential procurement is an important component
of BBBEE, corporate business actively seeks out service
providers with a good BBBEE scorecard. n
1
2 3
South Africa–an Exemplary Corporate Citizen
Toll Global Forwarding has received its Broad Based Black Economic
Empowerment (BBBEE) Certificate for 2009/10 from the National Empowerment
Rating Agency (NERA).
1 Employment Equity
– The Group’s track
record shows continual
success in employing
and promoting staff
from all sections of the
community.
2 Luvuyo Mandela
National Empowerment
Rating Agency, hands
over the 2009/10
Empowerment
Certificate to
TGF South Africa’s
Directors.
3 Learners L-R:
Joelyn Ramsamy,
Pretty Leshi,
Harold Sikhakhane,
Nancy Teffo,
David Baloyi,
Jaydeen Gounder,
Vuyelwa Radebe,
Samuel Mapulane.
14
Global Forwarding

TGF Customer Solutions – By the Plane Load
O
n September 10, 2009 Toll
Global Forwarding, Jakarta,
was issued a task; to move
100 tonnes of our customer’s
inventory replenishment stock to New
York in a challenging environment of
decreasing air capacity and rising
demand. Our Indonesian team
engaged support from TGF’s Asia
Regional Procurement Team to assist
finding the right solution at the right
time at the right price. Moving fashion
apparel into key city retail stores can
be challenging at the best of times,
but doing so within a tight time frame
was a challenge we could not resist.
A full aircraft charter, provide by one
of TGF’s core carrier partners, was
selected by the customer. Four days
later, a chartered Boeing 747-400F
departed Jakarta for New York.
All ground transportation and freight
build up and loading was efficiently
controlled by our Jakarta team, resulting
in wheels up departure one hour
ahead of schedule. The team also
provided the customer with real time
actual departure and arrival times
including technical stops en route.
4
6
4 L-R: TGF’s
Tri Hartono,
Santo Valentino
(GM Indonesia) and
Heribertus Philipus.
5 Hands on ground
handling by Santo
(right) and Heribertus
(second from right).
6 Freight on the ramp
ready for loading.
5
“TGF’s ability to source rare capacity
in a very competitive market has
made a huge impact in the industry
in Indonesia – a clear statement of
the intent that we are a serious player
in the global logistics arena,” says
Jeff Cutmore, TGF’s Regional Air
Freight Manager in Asia.
Toll Global Forwarding Indonesia is
a team of 32 industry professionals
and is ranked in the top 20 Air Freight
Forwarders in the country. n
15
Global Forwarding

T
GF Singapore was appointed by its Korean agent
to ship a filtration module weighing 330 tonnes at
approximately 3,000 CBM leaving Singapore to South
Korea in September. The consignee at Korea is the Daewoo
shipyard and the ultimate owner of the cargo is the French
oil company, Total Oil, the fifth largest oil company in
the world.
Due to the weight and dimensions of the cargo it could not
TGF Singapore Goes for Heavy Weight Cargo
T
oll announced on Friday 23 October that TGF will
purchase the assets of ELG. The deal was completed
on Friday 30 October. The combined presence of
TGF and ELG in the Australian and New Zealand (ANZ)
markets will see TGF ranked second in sales alongside
Kuehne Nagel and behind DHL. Combined, TGF
and ELG in ANZ will employ 550 staff across 7 offices in
Australia and 7 offices in NZ. Our aim is to be the largest
forwarder in ANZ over the next two years.
TGF were already the largest forwarder of full containers
(FCL) to and from Australia and this acquisition further
increases those volumes. ELG are a major airfreight forwarder
Trans Tasman offering an express service which leads the
market. ELG are achieving a door-to-door service for large
volumes within 12 to 24 hours from multiple suppliers to
multiple consignees. Both TGF and ELG are major
forwarders of imported product from greater China into the
Australian and New Zealand markets, especially for the retail
sector. Customers that ELG service include Pumpkin
Patch, Bendon, Ezibuy, Air New Zealand, Glassons,
Gazal and many others.
ELG have various services outside forwarding. Over the
next few months we will decide how they should best be
structured with other Toll services including: courier;
warehousing in Auckland; parcel delivery in Auckland,
Sydney and Brisbane; and line haul transport in NZ.
In order to integrated TGF and ELG we will be working
closely with our people on property leases, office sizes and
IT systems. We are hoping to integrate the sites between
February and June 2010, which is our quiet period.
The ELG offering improves our depth of end-to-end supply
chain solutions, in particular, offering cross-dock warehousing
to retailers in China. This service typically involves the scan
pick and pack of various products into cartons, packs or
units. The product is then moved directly to state based
DCs in Australia or North/South Island DCs in New Zealand
or direct to retail point of sale. These services typically
reduce our customers’ transport and warehousing costs at
destination. There is also interest from major retailers and
customers in value added services in China. We are one of
only a small group of forwarders who can offer this service.
TGF and ELG also lead the market with our e-commerce
offering to customers. This is where we capture information
from our customers’ enterprise management systems
and add logistical and financial data. The TGF software
technology that facilitates integrated supply chains is
called iCON.
Finally we would like to welcome all the Express Logistics
staff to TGF and look forward to a successful integration
that builds on the strengths of each business. n
TGF Acquires Express Logistics Group (ELG)
be transported by road from the fabrication yard to
Jurong port. A 1,600 tonne floating crane, two tugboats
and a barge lift were hired to transport the cargo from
the fabrication yard to the loading port of Jurong in
Singapore. The cargo was then loaded onto the ocean
vessel from the barge.
This is the largest and heaviest single piece of cargo that
TGF Singapore has handled to date. n
16
Global Forwarding

O
ver the past few years TGF has grown rapidly
through global acquisitions. This will continue as
the organisation builds a globally competitive
international freight forwarding business. Each of these very
successful independent companies have brought a range
of services and skills to the organisation that will be critical
to our future growth. The next phase in our development
is to coordinate our efforts across what is, effectively,
a patchwork of operations and to develop a global
network perspective.
TGF has big growth plans for the coming years and to
support these plans the organisation is quickly assembling
one of the strongest global product, marketing and sales
teams in the international freight forwarding business.
With a collective 200 years of experience spread across
some of the largest freight forwarding and express
businesses globally this formidable team will help drive
TGF into the top 10 freight forwarders in the world.
The Global Products, Marketing and Sales team will be
based in Singapore and have regional offices in the five
identified global regions: Africa; Americas; Asia; Australia
and New Zealand; and Europe and the Middle East. Each of
these regions will be headed up by an experienced industry
professional and report through to both their Regional CEOs
and to the TGF Products, Marketing and Sales Director,
Paul Coutts.
In addition to the regional management structures there
will be globally focused product management, tender
management, process and procurement functions.
TGF – Global Products, Marketing and Sales
Blueprint Moving from ‘Patchwork to Network’
Organisational Blueprint 1. Organisational Structure
2. Governance Structure
3.Best Demonstrated Practice
4. Product Alignment / Development
Driving Growth and Profit
(Short Term)
5.Capacity Management
6.Tender Management
7. Drive New Customer Acquisition
8. Network Capability Development
Driving Growth and Profit
(Long Term)
9. Global Account Management
10. Supply Chain Sales
11. Program Implementation
12. Industry Sector Expansion
Develop Marketing Tools 13. Website development and customer
automation tools
14. Sales Tools
At the core of the growth strategy will be the TGF Global Products, Marketing
and Imperatives of:
TGF Malaysia National Sales Conference 2009
T
oll Global Forwarding (TGF) Malaysia held their first
National Sales Conference on September 11, 2009
in Kuala Lumpur. The conference was conducted to
strengthen the sales force and further business expansion.
The conference was led by TGF General Manager of
Malaysia, Mr Kee Eng Chiang. Topics covered sales
planning, art of closing a deal, public speaking, time
management and effective management of customers.
Mr Ng Yuan Pin, Project Engineer and Mr Lim Kim Hen,
Senior General Manager at TGL, also briefed the attendees
on the services provided by the organisation and the ways
TGF and TGL can work together to provide extensive
services to our customers.
TGF Malaysia staff are now better equipped to achieve the
division’s goals. n
A comprehensive Project Plan covering more than 100 initiatives and thousands
of individual tasks ensures this Blueprint supports TGF’s growth in the coming
months and years.
So along with the publicly announced growth strategy through acquisition,
TGF is also very clearly focused on growing our market share in the old fashioned
way – through strong sales professionals working with their colleagues throughout
the company and focused on a common goal. n
17
Global Forwarding

T
oll Global Forwarding has opened a new regional
management centre in Zurich, Switzerland. The new
office will eventually house 10 regional managers.
Hakan Bicil, Regional MD, EME; recently-appointed
Director of Sales, Volkwart Ovens; Heiko Blume,
Regional Director of Procurement and Quality; Daniel
Nordman, HR and Goetz von Groll, Business Processes
are already in residence. The office will also be the base
for sales in Switzerland.
Says Hakan: “It is good to bring all our regional managers
together under one roof, and in a central location which
enables them to easily reach all points in our expanding
Europe and Middle East network. This new management
centre will become increasingly important as our regional
structure grows, and requires more central support
functions.” n
New TGF Management Centre
for the Europe and Middle East Region
1 Regional
Management Meeting
TGF EME, September
7-9, 2009 in Istanbul.
1st row L-R:
Christopher Fahy;
Jeff Khoury; John
Gomes; Delphine
Chabroux; Volkwart
Ovens; Heiko Blume;
Jeanette Molander;
Moira Lawrence;
Kay-Uwe Gretsch.
Back row L-R:
Goetz von Groll;
Edward Scott; Jason
Toomey; Victor Wever;
Hakan Bicil; Diederik
Portheine; Eddie
Stroud; Jean-Claude
Melin.
A
fter the recent Global Strategic Sales and Marketing
meeting in Bangkok, a number of Regional sales
staff had the opportunity to visit the Toll Global
Forwarding offices in Hong Kong, Shenzhen and Shanghai.
The opportunity to meet with sales staff, present the
capabilities of their own regions, meet local customers
and also visit the CFS, warehouse and distribution centres
of Toll Global Forwarding and Toll Global Logistics was
not to be missed.
The intrepid travellers were Todd Anelli, Vice President
Strategic Sales USA; Viknesh Harichandra, National Sales
Director USA; Volkwart Ovens, Regional Director Sales and
Marketing, Europe and the Middle East; Lee Tebble, Sales
Director UK; and Mike Smith, National Sales Manager –
Trade Lane Sales, Australia.
The group visited both the TGF locations (CFS and Wine
storage and distribution) within the ATL centre, a 12 storey
facility in Hong Kong, and are still coming to terms with the
volume of trucks, (7000-8000) that move in and out of the
1
TGF International Sales Staff Visit
Offices and Facilities in Hong Kong and China
centre each day. The facility operates 24 hours a day and
7 days a week.
Presentations to the Hong Kong Office sales staff were also
delivered and the co-operation and enthusiasm of the staff
was second to none. New friendships created will ensure
that trade-lane development will continue to progress
across all the regions.
A short bus trip through the New Territories and across the
Chinese border, took the group to the city of Shenzen. With
a population approaching 14 million and with the main port
(Yantian), one of three servicing Shenzen, now almost equal
to Hong Kong in terms of number of containers moved.
A 2 hour plane trip to Shanghai and the group visited the
Cargo Services Logistics facility at Wen Chuan Road.
An impressive hanging garment facility with a “Value added
services” operation and many of the key customers identified
on the facility wall.
The group thoroughly enjoyed their visits to all the offices in
Asia and took the opportunity to thank all the managers and
staff that welcomed them enthusiastically and provided
information, transport and a number of lunches at all the
facilities concerned.
There is no doubt that this visit has provided a significant
insight for those outside of Asia into the capabilities that are
available for our customers and the management of their
supply chains. We all look forward to utilising our improved
knowledge with sales in the future. n
2 Steve Wong,
Manager Business
Development and
Sales; Mike Smith,
Viknesh Harichandra;
Volkwart Ovens;
Bryan Shi, Deputy
General Manager at
the facility; Ben Evans,
Major Account
Manager; Todd Anelli
and Lee Tebble.
2
18
Global Forwarding

W
hen the US President arrives
anywhere in the world, only
the best will do. It was an
honour when ST-Airport Services
(STARS) was called upon to refuel the
presidential aircraft. The mission was
carried out in a professional, timely
and safe manner by the STARS team.
Due to the unique aircraft and even
more the important person it carries,
there was additional emphasis by
the US Department of Defense (DoD)
on security and quality. On all counts,
the STARS team fully complied with
customer expectations and received
excellent customer feedback.
STARS, a subsidiary of the Singapore
Government Business Group of Toll
Global Logistics, specialises in aviation
ST-Airport Services Refuels
Air Force OneUnited States President Barack Obama Flew Into Singapore on 14 November 2009
for the APEC Summit 2009.
fuel services. It provides the full suite
of related services, ranging from
into-plane refuelling, management
of aviation fuel depots, aviation fuel
logistics, and consultancy, training and
engineering expertise. STARS has
been a long-time contractor for the
US DoD for into-plane services in
Singapore. Other than having a
major presence in Singapore, STARS
currently has operations in the airports
of Timor Leste and India. n
19
Global ForwardingGlobal Logistics

W
ith the help of our employees Contract Logistics
has managed to reduce its LTIFR by over 75%
in the past three years. Over 82% of all our sites
have been LTI free for more than 12 months.
During National Safety Week (October 26–30) Toll Contract
Logistics took the opportunity to thank our employees
for the contribution that they make every day to safety
in our workplaces.
Across the country each of our sites hosted visits by senior
management who took the opportunity to provide feedback
to our employees about their safety performance over the
last few years and the significant improvement over the last
12 months. Each site held toolbox meetings, breakfast
meetings or BBQ lunches bringing the staff together and
allowing us to present the sites with the National LTI Free
Trophies. Amcor Petrie and Vic Country both currently
share top billing with over 8 years LTI Free.
Thankyou for the hard work put in by the Risk Team and
each of the sites in creating what was a very successful
safety week providing Contract Logistics with a renewed
focus on safety heading into the Christmas period. n
National Health and Safety Week
Site Names LTI Free Period
Amcor Petrie 8 Years
VIC Country – Maryvale/Morwell 8 Years
HLW – Townsville 5 Years
Nestle – VIC 5 Years
Dairy Farmers – North QLD 4 Years
Fox Road – QLD 4 Years
WOW Brismeat – QLD 4 Years
Fosters – Dubbo 4 Years
NSW Paper (Amcor) – Botany 4 Years
Cement Australia – VIC 4 Years
Dynon Road Linehaul – VIC 4 Years
Fosters/OI Shuttle – NSW 4 Years
Mitre 10 – QLD 3 Years
Viridian – NSW 3 Years
Fosters – SA 3 Years
BlueScope – QLD 3 Years
HLW – NSW 3 Years
Colgate Palmolive – NSW 3 Years
National Foods – NSW 3 Years
Retail Adventures – QLD 3 Years
Viridian – VIC 2 Years
Coles Dry – QLD 2 Years
VIC Transport – VIC 2 Years
WoW – Wodonga 2 Years
Multi User Warehouse – SA 2 Years
Retail Adventures – VIC 2 Years
Nestle – NSW 2 Years
Coles – WA 12 Months
Multi User Warehouse – WA 12 Months
National Foods – WA 12 Months
BlueScope – VIC 12 Months
Vic Paper Warehouse – VIC 12 Months
GMA – Perth WA 12 Months
CCA – NSW Route 12 Months
Coles GM – QLD 12 Months
Fosters – Newcastle 12 Months
CCA – WA 12 Months
Coles Produce – QLD 12 Months
CCA – Gold Coast 12 Months
CCA – Sunshine Coast 12 Months
CCA – Toowoomba 12 Months
BlueScope Steel – Sunshine 12 Months
CCA – Newcastle and Central Coast 12 Months
CCA – Tamworth 12 Months
Retail Adventures – NSW 12 Months
WoW Erskine Park – NSW 12 Months
Supercheap Auto – QLD 12 Months
Alliance Warehousing and Distribution 12 Months
Safer, Simpler, Smarter
1 Bob Toy, QLD
Risk Manager presents
the award for 8 years
LTI Free to Chris
Wilkinson, Amcor
Petrie Business
Manager.
2 Kane Pitman,
National Risk Manager
presents the award
for 2 years LTI Free
to James Sowerby,
Retails Adventures
Business Manager.
3 Peter Byrne,
VIC Country Business
Manager receives
the award for 8 years
LTI Free.
4 Mick Cronin,
NSW State Manager
(centre) presents the
award to the team
at Colgate for 3 years
LTI Free.
5 Nick Vrckovski,
NSW State Manager
(third from right)
discusses safety with
the team at HLW.
1
3
2
4
5
20
Global Logistics

Toll in2store – Further Coles Expansion
Through Innovation
T
he Coles Group looks to their supply chain partners
to offer value add and bring true innovation. Toll
in2store are pleased to announce that they have
been successful in the innovative warehousing solution
presented to Coles which involves rationalisation of their
two Victorian International Consolidation Centres into a
single entity. This solution delivers considerable transport
and warehousing savings for Coles whilst securing the
6 L-R: Jim Redfern
– Coles, General
Manager, Logistics;
and Steve Cleaver,
Toll in2store.
7 L-R: Martin
Brookes, Toll in2store;
and Jim Redfern –
Coles, General
Manager, Logistics.
warehousing of all international consolidation activities
for Toll in2store in Victoria. The new site, affectionately
known as SICC (Somerton International Consolidation
Centre) is 22,000m2
and will hold up to 17,000 pallets of
internationally sourced Grocery and General Merchandise
products that will be stored and distributed into Coles
distribution centres throughout Australia. The consolidation
of the two sites commenced in September. n
T
oll in2store’s Somerton team has received two
awards at the recent Coles Annual Logistics
Forum. The Logistics Improvement Category Award
went to the Coles Somerton site operated by Toll in2store
in recognition for the full year improvement on service
and cost metrics. The management team and all team
members, supported by the wider central support team
improved performance significantly within a short period
of time continually achieving ‘Excellence Level’ in safety,
service and cost metrics.
The Better Together Award went to Martin Brookes for
his personal contribution to the Coles supply chain. Martin
leads Toll in2store’s inventory management team and has
played a major role in the site being recognised as the
‘Centre of Excellence’ for Stock Integrity and Inventory
Management. Many of the processes and procedures
Toll in2store Award Winning Somerton NDCTeam
ST Logistics WinsTotal Defence Awards 2009
E
ach year the Ministry of Defence, Singapore, gives
out Total Defence Awards to honour employers and
civil resource owners who have made an important
contribution to the Total Defence of Singapore. Total Defence
comprises five aspects: Military Defence, Civil Defence,
Economic Defence, Social Defence and Psychological
Defence. These five aspects represent the key sectors
of society.
Winners of the Total Defence Awards must have demonstrated
that they are strong supporters of Total Defence through
their company policies and HR practises.
ST Logistics was awarded the Minister for Defence Award
2009 (Civil Resource), the most prestigious of the
Total Defence Awards handed out annually. In addition,
ST Logistics also won the Distinguished Defence Partner
Award (Employer), for the fourth consecutive year.
Winning the Total Defence Awards is another affirmation
of the company’s commitment to the Total Defence
of Singapore. n
developed by Martin and his team have been cascaded
to other sites in the Coles network. In addition, Martin also
leads co-ordination of customer events including back
to school, Christmas and toy sales by playing a lead role in
planning and executing these events with Coles personnel,
and meeting with them in their Tooronga Head Office on a
weekly basis.
The Toll in2store team is fully committed to continue
delivering excellence for the next 12 months and beyond. n
8 MG Ng Chee
Khern, Chief of Air
Force (6th from left);
Assistant Professor
Koo Tsai Kee,
Minister of State for
Defence (7th from left);
Teo Chee Hean,
Deputy Prime Minister
and Minister for Defence
(8th from left);
Dr Ng Eng Hen,
Minister for Education
and Second Defence
Minister (7th from right);
MG Neo Kian Hong,
Chief of Army
(6th from right);
BG (Ret) Lim Yeow
Beng, P/CEO ST
Logistics Pte Ltd
(4th from right); and
the other Award
Winners for 2009.
6 7
8
21
Global Logistics

Toll AutoLogistics ‘Bike Trike’
F
ollowing on from the success of the Toll Autologistics
Flatpack car carriers in reducing the risk of injury
to our workers as well as reducing transit damage
to our client’s vehicles, a decision was made to focus
on another age old problem for our industry – how do we
transport motorcycles successfully, without causing injury
to our people or damage to the bikes?
The main criteria of the task is ensuring the bike remains
stable enough not to fall over at any stage during transit.
The solution was to build a trolley to which the bike would
be secured whilst still allowing it to be moved around with
1 Bike Trike.
2 Bike secured
to trike being winched
on to tilt tray.
3 Bike being wheeled
around depot secured
to trike.
4 Bike secured to
trike secured to pallet.
minimal amount of effort. The trolley also needs to be able
to be used from the time we pick the bike up from the
customer until we return it to the customer, whilst catering for
all sizes of motorcycles from the Peewee 50cc to the largest
Harley Davidson and the weekend dirt bike. The trolley is
totally adjustable to accommodate all the various bike sizes.
The final prototype known as the ‘Bike Trike’ shown here has
successfully completed trials between residence Brisbane to
residence Perth and return, and will now go into production.
The design was developed by Toll AutoLogistics. n
O
n May 9, 2009, Toll Global Logistics organised a
senior management farewell party for our beloved
Ian and Gill McCormick.
Ian, who spearheaded our Commercial Department
following the acquisition of SembCorp Logistics in
June 2006, announced his retirement from Toll to return
to Australia to have more time with his family and friends.
Ian will be remembered fondly for his super dry wit and
sense of humour, and of course his Scottish accent and
fiscal traits.
Formerly Divisional Finance Controller for Toll North, Ian was
instrumental to many of Toll’s successful MA projects and
their integration. He was also a strong role model and
mentor to budding financial controllers and many GMs.
At the end of the evening, Wayne Hunt, CEO of Toll Global
Logistics, recognised the tremendous work and support
of Ian and Gill as part of the Toll Global Logistics team.
We wish them well for the future. n
Thank You, Ian
1 2 3 4
Global Logistics
22

O
n September 16, 2009 management and staff from
Toll AutoLogistics together with representatives
from Komatsu Australia officially launched the
new Distribution Centre in Morningside Queensland.
Toll officially opened its new 10,700m2
multi-user facility
which serves as a major distribution centre for Toll’s major
customer, Komatsu Australia Limited.
Key members from both companies were present for the
day including Barry Clark, Toll AutoLogistics Director;
Frank Scarano, GM Toll AutoLogistics Components and
Packaging Operations; Chris Cassettari, KAL Director
of Corporate Services; and Scott Grant, Group General
Manager-Customer Support and BD KAL.
Toll has recently welcomed the addition of Jereme Baker
to their team who has been appointed as the Morningside
Warehouse Manager.
Jereme has been working in logistics for the past 8 years
in a number of roles both operational and management.
Jereme was selected for his expertise in managing
implementation of Greenfield operations, including system
planning and implementation as well as racking layout,
traffic management flow, and order processing. Jereme
joined Toll Autologistics in May of 2009.
While Barry Clark and Chris Cassettari officially launched
the new centre, special guests Will Davidson from Toll
HRT and Craig Lowndes /Jamie Whincup from Team
Vodafone, provided the excitement for the day. The race
cars were on display and the drivers signed posters and
talked to the enthusiastic warehouse staff from Toll
AutoLogistics and guests. n
Toll Morningside Depot Launch
5 Special Guests
Will Davison and
Craig Lowndes with
Barry Clark and
Chris Cassettari.
6 Jereme Baker
– Warehouse Manager
Morningside.
7 Toll AutoLogistics
Warehouse Team with
the Toll Racing Cars.
8 Barry Clark
– Director Toll
AutoLogistics.
6 7 8
5
Global ForwardingGlobal Logistics
23

from Christmas Island
S
ince the establishment of
the Australian Government
Immigration Detention Centre
on Christmas Island in 2007, airport
traffic has more than doubled and
is continuing to grow. Combined with
this is the fact that the islands are
visited only once a week by ship and
anything else that is needed has to
be flown in from Australia.
PDL Toll manages the two airports
on behalf of the Attorney General’s
Department and provides airport
management, security services and
everything else required to run an
international airport.
As well as the challenges of isolation,
the islands themselves offer up their
own challenges, including the annual
migration of 120 million red crabs on
Christmas Island each year. These
crabs swarm over everything in their
path on a pilgrimage to two isolated
beaches where they breed. The only
relief from this is the fact that they are
just the small red crabs, and not the
other local crabs, the robber crabs,
known for their ability to crack
coconuts with their pincers.
The award of this contract reflects
PDL Toll’s growing reputation in
aviation management and remote
logistics. This reputation has been
built on the experience of managing
aviation solutions in the Solomon
Islands and Timor Leste, locations
that face a similar range of challenges.
The contract was awarded in August of
this year with operations commencing
on October 1. This meant a very fast
Merry Christmas
PDL Toll is taking remote logistics to a new level with the recently awarded
contract to manage Australia’s two most far-flung airports. The airports
on Christmas and Cocos Islands in Australia’s Indian Ocean Territory, lie more
than 2,000 kms off the coast of Western Australia and present a unique set of
logistic challenges.
transition and was only possible due
to the hard work of PDL Toll aviation
specialist Seve Roughsedge and
Airport Manager, Sonia Fuller, who
both sacrificed their Septembers to
the cause. The transition was helped
by the team already in place who fitted
straight in by displaying the same
can-do attitude that characterises
the PDL Toll approach.
Once the hectic pace of the transition
slows down a little and the staff finally
get a day off; they can explore some
of the best diving and fishing to be
found anywhere. They can also
explore the islands themselves with
their rich wildlife and history – although
we are told it is not somewhere you
want to wander around without your
passport. n
Global Resources
24

Global Logistics
T
oll Mining Services Gladstone Depot has just
celebrated 2 years Recordable Injury (RI) Free.
We are constantly reminded of the potential dangers
of travelling on the roads, this coupled with the nature and
volume of the products that the Gladstone Depot transports
makes the 2 year celebration twice as sweet. The Gladstone
Depot co-ordinates and transports a variety of dangerous
goods, from solvent based fuels to sodium cyanide being
the most toxic.
The management team guided by Mike Elmer, General
Manager, and driven by Chris Yourell, Regional Manager,
have attributed this success to hard work and determination
by all its employees from the managers to the truck drivers
and their ability to work as a team to achieve the common
goal of an improved safety culture.
TMS Gladstone Depot –
2 Years Recordable Injury Free
Orica Mining Chemicals Yarwun were invited to celebrate
the success with the Gladstone team at a recent Recognition
Awards Meeting where the staff involved in the operation
were awarded with certificates and gifts to acknowledge
their efforts. The Recognition Awards Meeting was attended
by Toll Management, Orica Management, Orica Logistics
Staff and the Gladstone Team. David Ellison, the Logistics
Manager for Orica, commented that this achievement is
directly attributed to the hard work and constant efforts
from the drivers who ultimately make this possible.
Toll Mining Services Gladstone is continuing to improve
their safety culture and are looking forward to the next
2 years RI Free. n
25
Global Resources

T
he last time the Mongolian Army mobilised a battalion,
Genghis Khan was in charge and they went on to
make history. This time around their ambitions are
a little less lofty and their cause a lot more peaceful.
As part of the international peacekeeping effort in Central
Africa, the Mongolian Army is sending troops from Ulaanbaatar
to N’Djamena, Chad. Helping them on their way is Mick
James, a movement control specialist from PDL Toll.
PDL Toll provides movement control consultants to liaise
between international peacekeeping organisations, troop
contributing countries and aircraft and marine contractors
to ensure that personnel, and equipment are transported
without incident. This means making sure all parties comply
Postcard from Ulaanbaatar
with the terms of the contract and that all customs and
immigration requirements are met. It also means making
sure that all cargo is packed and loaded properly to ensure
it reaches its destination undamaged. This includes ensuring
that any explosive or dangerous materials or weapons are
packed and transported safely and in accordance with
international regulations so that nothing goes bang at
30,000 feet.
Mick James has found the Mongolian Army to be very
helpful and efficient in their preparations for the deployment
and has full confidence in their ability to deploy successfully.
He is less confident however about their ability to adapt to
a 60°C swing in temperature. Overnight temperatures in the
Mongolian capital Ulaanbaatar plummet to well below -20°C
and reach -5°C during the day only if the sun is shining.
In their destination, N’Djamena, temperatures hover around
a balmy 40°C.
Mick had his own share of adapting to do on arrival in
Ulaanbaatar as his previous deployment was in Sierra
Leone in Western Africa. As one of PDL Toll’s movement
control specialists, Mick has had an itinerary that would
make any travel buff jealous: Egypt, Sierra Leone,
Bangladesh, Nepal, Tanzania, Malawi and now Mongolia.
PDL Toll has been providing movement coordination
consultants for peacekeeping missions for over five years
and has built up a reputation as an international leader in
the delivery of civilian logistics coordination, a reputation
that assists them in every other area of their business. n
1 PDL Toll movement
control specialist
Mick James advising
Mongolian Army
personnel in
preparation for their
deployment to
N’Djamena, Chad.
1
26
Global Resources

D
uring the month formerly known as November, PDL
Toll staff from all corners of the globe mobilised their
moustaches in support of men’s health. Movember is
an initiative where men are sponsored to grow moustaches
for a month to raise funds and awareness of Men’s health
issues. In 2009 the event raised funds for the Prostate
Cancer Foundation of Australia and Beyond Blue,
the national depression initiative.
Team PDL Toll Mogistics had 56 guys putting their money
Movember Madness
where their mouth is, or just above it, to grow magnificent
moustaches for the cause. It was not just all about the guys
though, but a real team effort with everyone getting involved
in organising events and collecting donations.
The efforts of PDL Toll’s Timor Leste, Solomon Islands,
Central African and Australian offices, in combination with
Helicorp and QSI, raised a grand total of $15,807 and
produced some very memorable moustaches along
the way. Well done everyone. n
O
n September 17, 2009 a new three year contract
was executed between Toll Mining Services, a part
of Toll Global Resources and Anglo Coal (Capcoal)
for the supply of on-site coal haulage, coal reject management,
stockpiling and road maintenance services worth in excess
of $45m revenue over three years.
The signing of this agreement signals a bright future for
the on-site mining services business acquired by Toll
from Korn Bulk Haulage back in 2005.
Mining Services General Manager, Mike Elmer said “This is
the first major long term contract signing since the purchase
of the Korn business back in 2005 and I couldn’t be happier
with the progress our on-site business has made since
a very challenging transition into the Toll Group. We have
restructured the business in an effort to meet the needs
of the market and to keep delivering on our promise to
our customers.”
The signing of the Anglo contract is a very interesting story
in itself. Back in early April 2008, Toll were given notice by
Anglo of being unsuccessful with our tender submission to
provide coal haulage services at the mine site. A week later
due to a change in circumstances on-site, Anglo requested
Toll’s assistance to provide three trucks and a front-end
loader for 3 weeks work and have been on-site ever since.
Initially, 13 staff and operators were employed, now there
are over 75 staff and operators employed at the site. “It is
a credit to the persistence of our staff in this business that
we got a start at Anglo back in April last year, especially
considering we had just been told of their unsuccessful
tender bid.”
The signing of this contract has provided an opportunity
for Toll to invest new capital in the business beginning with
two new Komatsu WA900 front-end loaders being ordered,
the first due for delivery prior to Christmas.
Toll Mining Services is now in a position to consolidate
its presence in the mining services market and is looking
for other opportunities to grow and expand its business.
“We have the processes and people in place now to
take this business to the next level. To this end we will
be aggressive in our pursuit of growth opportunities
within the Bowen Basin and Hunter Valley coal
sectors. We will also target international expansion
opportunities to complement Toll Global Resources
marine services offering in
Asia.” In addition it opens up
new off road markets in as
we take the skills built in coal
haulage and ancillary services
into hard rock mining. n
Toll Mining Services Signs New
3 Year Contract with Anglo Coal
Global Resources
27

O
n July 1, 2009, Toll acquired Perkins Shipping.
The acquisition brings to Toll coastal shipping
services throughout northern Australia and
international services between Darwin and Singapore
via Timor Leste. Since the acquisition of Perkins by Toll,
a number of significant changes have been made to the
business and its management.
Steve Brown (previously from Rio Tinto) has been appointed
to run the operation and will shortly relocate to Darwin to
take up his new role. Several other changes have also been
made to senior management roles within the business and
a restructure of some services is also underway.
Under Toll ownership, a number of studies have already been
conducted to assess existing services and to determine
whether improvements can be made to offer better and
more reliable services to Perkins existing customers.
Toll remains absolutely committed to Perkins traditional
coastal, community and international trades and is bringing
a real customer service focus to those existing businesses.
To compliment these services, additional Australian coastal
shipping services and offerings to PNG and other Asian
ports are also under development. Perkins already offers
a vital link to Toll Global Forwarding via its strategic hub and
existing services to Singapore. A number of existing
Toll clients have requested that additional services
be considered to suit their operations.
Greg Smith, Deputy General Manager of NQX describes
the interest from Toll’s customers: “Our customers
understand that goods can be packed by Toll Global
Forwarding in places such as China and India into
containers for direct store delivery in Australia. Those
containers can be fed into Perkins hub in Singapore by TGF
and delivered directly to Darwin by Perkins for distribution
throughout Australia by NQX. There is no need to open the
containers until they reach the store, warehouse, factory or
mine site. This is a huge plus for many of our clients.
“Similarly, existing Perkins customers realise that orders can
be placed with suppliers throughout Australia and beyond,
the freight transported to Darwin using Toll’s vast network
and placed on board a Perkins vessel for delivery. We are
actually seeing customers reassess their buying patterns
to take advantage of this integration.”
A review of the existing Perkins fleet is also underway.
Several proposals are being considered to improve the
make up of the existing fleet to ensure that Perkins can
provide reliable services and has adequate capacity for
future growth. This is likely to result in further investment
by Toll at a time when global vessel markets are soft and
the Australian dollar is very strong. This should provide
enduring benefits for Perkins services well into the future.
“We have seen a dramatic and very positive reaction
to Toll’s ownership from customers and staff alike” said
Greg Smith, “and with our plans to improve Perkins
existing services and provide further scope for growth,
we are very confident that the business will grow strongly
in the coming years.”
The course has been chartered and the sails are set.
Welcome aboard! n
Toll Sets Sail with Perkins Shipping
28
Global Resources

corporate super
ANZ acquires 100% of ING Australia
ANZ recently announced that it will acquire ING Group’s
51% shareholding in ING Australia and as a result take
full ownership of the company.
ING Australia is a specialist wealth management and
insurance business that manages one of the Toll Group
Super Plan’s, ING Corporate Super.
Since 2002 ANZ has held a 49% shareholding in ING
Australia as a joint venture arrangement with ING Group.
With the experience of the joint venture arrangement,
ANZ has gained a strong knowledge and understanding
of ING Australia and its operations. This acquisition is
a positive milestone for ING Australia and places it in
a strong position for the future.
ANZ has purchased ING Australia as part of a strategy to
grow the bank across Australia and Asia, and at the same
time ING Group has decided to reduce some of its
operations in Asia and the Pacific region. ANZ’s purchase of
ING Australia does not include ING Direct, the online bank.
What does this mean for Toll employees who
are in the ING Corporate Super Fund
Importantly, the ANZ acquisition of ING Australia will not
lead to any changes to the service and policy commitments
that the Toll Group currently has in place for your
superannuation.
ANZ ownership is a positive strategic change for ING
Australia that will facilitate change and support future
growth. ANZ is a leading bank in Australia and around
the world and is one of only eleven globally that holds
the AA rating.
Over the next twelve months ING Australia will continue
to operate under the ING brand while a new branding
is determined.
Looking to the future
This is an exciting opportunity for ING Australia as ANZ
is committed to growing its wealth management and
insurance business in Australia and the Asia Pacific region.
The new ownership will not change your day-to-day
interactions with your superannuation provider. ING looks
forward to continuing to provide a leading and cost-effective
super solution to Toll Group employees.
Any questions?
For more information about your ING Corporate super
account, please visit the ING web portal from your
Toll Group intranet (via Departments/Human Resources/
Superannuation/ING Web Portal) or contact ING on
1800 243 182 (Toll Group dedicated line). n
This information is current as at October 23, 2009 and may be subject to
change. The information has been provided by ING Custodians Pty Limited
(ABN 12 008 508 496, AFSL 238346, RSE L0000673) the issuer of
ING Corporate Super.
Toll Super Policy Committee Nominations /
Elections to be held in New Year.
Toll employees that are members of either the Toll Asgard
Superannuation Fund or ING Corporate Super can expect
to receive correspondence in the mail to your home address
very soon which will call for nominations for employee
representatives to sit on either of these Super Fund current
committee’s depending on the fund that you belong to.
Anyone who is a member of either ING or Asgard can
nominate as an employee representative. If more employee
nominations are received than the number of vacancies,
an election must be conducted by Toll (the employer) using
a ballot.
The time frame for this process will be over the next
few months.
Powers of a Policy Committee
The Policy Committee acts in an advisory capacity to the
Trustee of each fund.
Liability of the Policy Committee
The Policy Committee is only an advisory body, its members
are not liable for any recommendations or decisions made
to the Trustee.
So with this article we are just giving all fund members
of both these funds a heads up that we will be calling for
nominations for member representatives for both of these
Fund Toll Policy Committees.
If you have further questions on Toll Superannuation
enquiries can be sent by email to:
Cheryl Barbary your Toll Superannuation Manager at
cheryl.barbary@tollgroup.com n
Toll Group Superannuation Important News
29
Corporate

TGF Supports
T
oll Global Forwarding coordinated the complete
movement, which included the purchase of a new
40 foot container which will be used by the
community for storage and shelter.
Mannya is located in Southern Uganda, close to the Tanzanian
border. The village is a bumpy 4 hour drive from the Ugandan
capital, Kampala. The southern part of the country includes
a substantial portion of Lake Victoria, which is also bordered
by Kenya and Tanzania.
The Cotton On Foundation has joined forces with
St Bernard’s Parishes in Belmont (Geelong), and
Essendon, Victoria along with St Luke’s Parish in Mannya
with the combined goal to help the community become
self sufficient. A health clinic was constructed 2 years ago
bringing much needed medical care to the community which
has been devastated by HIV, malaria and tuberculosis.
In addition to the health centre, the charity is currently
undergoing the rebuilding of nurses’ homes and the
secondary school. The Cotton On Foundation, is also
building a dormitory at the school for 200 boys, a teachers’
house, a library and 2 new rooms for years 11 and 12.
Education for years 11 and 12 had previously not been
provided. There are 860 children on the site, including
280 secondary students, many of whom are being
sponsored by the charity.
Water is a major problem in the area, which has also been
addressed by the foundation. A dam has been constructed,
which will hold more than 10 million litres of water when full.
Once the rain arrives and the dam fills, it will solve the
community’s water problem.
Nigel Austin, CEO of Cotton On, and his staff make regular
trips to visit the community to monitor and assist progress
of the infrastructure. Dr Shannon from Geelong and
Father Peter Foley from St Bernard’s Parish Belmont
also regularly visit the people of Mannya.
The locals refer to the visitors as ‘Muzungu‘ which means
‘white person’ in many ‘Bantu’ languages of east, central
and south Africa. The two main languages spoken in
Uganda are English and Swahili. n
The Cotton On Foundation and Toll Global Forwarding teamed up to provide much
needed supplies to the people of Mannya, Uganda. Cotton On coordinated medical
equipment, hygiene products, books, toys, bicycles, clothing and footwear, which
were loaded into a container at Cotton On’s Distribution Centre located in Geelong
destined for Mannya.
in Uganda
Cotton On
30
Community

Toll Transitions Shows Support for
the Australian Defence Force at the
Annual Defence Charity Ball
T
oll Transitions attended for the
fourth year running the annual
Defence Charity Ball held in
Brisbane on Saturday 5 September.
The ball assists to raise funds for
Legacy and seeks to further develop
the social connection between Defence
and the south east Queensland
business community.
Amongst the attendees were wives
and families of Defence Members
who lost their lives in Afghanistan and
who benefit greatly from Legacy.
Toll Transitions donated to this
worthwhile cause and was well
represented by staff members from
its Brisbane Office. Those in attendance
were Rose Aston, Kerry and David
Dlask, Mary Jackson and Paul
Hayllar, National Defence Account
Manager. Toll Transitions also invited
several key Defence representatives
to join the staff at the Toll Transitions
table.
The Toll Transitions team was also
fortunate enough to meet Air Chief
Marshal Angus Houston AC.
Conversation turned to the important
role Toll Transitions plays in the Removal
process of Defence members across
the country and the world.
The MC for the evening was Karl
Stefanovic from Channel Nine’s
Today Show, who donated his time
free of charge. For his efforts he was
rewarded with a Diggers slouch hat
which is held in high esteem by
Defence.
The event was attended by over 600
guests including Defence Members
and suppliers to Defence.
Each Service had a display of their
‘hardware’ including Tanks, Navy
‘Ribs’ and RAAF attack dogs.
A demonstration of the RAAF attack
dogs was a highlight of the night
with no prisoners being taken.
“Toll Transitions is proud to be
associated with and provide services
to the Defence Force, who continue
to do an outstanding job with peace
keeping missions in Afghanistan and
other ‘hot spots’,” said Paul Hayllar.
1 L-R: Paul Hayllar,
Rose Ashton, Mary
Jackson, Air Chief
Marshal, Angus
Houston AC and
Kerry Dlask at the
Defence Charity Ball.
1
Toll Group is Putting Smiles
onYoung Faces for Christmas
L
ast December, when not building
and maintaining systems,
chasing down faults and
supplying ideas to Scott Adams
(Dilbert creator), Group IT made
time to hold their second Children’s
Christmas Party. Families and
colleagues were able to relax and
socialise without too many blinking
lights and bleeping alarms.
Intending to build on the success of
last year we have been raising funds
and making plans to re-visit Myuna
Farm – www.casey.vic.gov.au/
myunafarm/. If you have young
children and are ever in the area,
it is well worth the visit; friendly and
helpful staff, lots of BBQ and picnic
areas, animals for the kids to pet and
other activities, and all very reasonably
priced.
To self fund the event we hold BBQs
and sell chocolates throughout the
year and thanks to donations from
management, staff and the nice
people at Toll Racing, we raffle and
auction small prizes.
Run entirely by volunteers, last year we
provided a BBQ and spit lunch, drinks,
snacks and even a small gift for each
child which enabled one of the biggest
benefits – the look of wonder on
the faces of the little kids when
Santa gave them a present.
If you would like to contribute
to next year’s efforts please contact
Trevor Byass, Toll Group IT,
Project Manager on 03 8710 0328
or trevor.byass@tollgroup.com
Do you have any memories of excellent
kids Christmas parties from your
childhood? Any suggestions or ideas
for improvement will be gratefully
accepted. n
Toll Transitions also supported and
attended the Defence Force Cup Race
Day held at Queanbeyan Racecourse
on Sunday 13 September. There were
seven races run and Toll Transitions was
one of the sponsors of race number
two, a 1,110 metre race which had
14 runners. Prize money for the race
totalled $9,000. Katie Eaton-Jones
and Helen Hutchings attended from
Toll Transitions Canberra office along
with a number of representatives from
Defence. Dr Mike Kelly, Parliamentary
Secretary for Defence was also in
attendance. n
31
Community

32
Logistics Cadetships – Encouraging Young
People into our Industry
I
n 2008, four Toll business units partnered with TDT Victoria,
the Victorian Transport Logistics Industry Training
Advisory Board, to recruit exit year 12 students and place
them into a pilot two-year development program whereby
the cadets complete a Diploma of Logistics whilst in
full-time employment with Toll.
With funding received from the Department of Education,
Employment and Workplace Relations, TDT Victoria
recruited and matched the cadets with Toll IPEC, Toll
SPD, Toll Shipping and Extra Transport. Each business
provided their cadet with a mentor who worked with them
to ensure a successful two-year program. The pilot results
speak for themselves, with each cadet being offered full-time
positions after successful completion of their cadetship.
Toll IPEC
James Dimovski completed his cadetship program with
IPEC, with Geoff Jackson, Human Resources Manager,
as his mentor. James had achieved an impressive VCE
result but did not want to go on to University. Throughout
the cadetship James experienced many areas of the IPEC
business including linehaul, operational analysis, customer
service analysis, storage and dispatch of operational
uniforms and participated in other specific projects.
James achieved great results both in the workplace
and during the study blocks to achieve his Logistics
Diploma, and in 2010 will continue his employment
with IPEC in addition to commencing a Logistics Degree.
Toll SPD
Jarrod Bennetts was recruited into Toll SPD with
Guy Badman, Operations Manager Victoria, as mentor.
Jarred also achieved impressive VCE results and throughout
the two year Cadetship has proven himself to be an
exceptional cadet. His results during study blocks and
his outstanding growth and development at SPD is
acknowledged by those around him. Jarrod has been
offered a permanent position as Customer Service Officer
following graduation.
Toll Shipping
Ben Usher commenced his cadetship with Toll Shipping,
with Rod King, National Manager Logistics as his mentor.
Ben completed school in 2005 and had experienced the
transport industry through the family bus business. Looking
for a challenge, Ben was keen to move into the logistics
field. During his time at Toll Shipping, Ben has experienced
and enjoyed all aspects of freight preparation and was also
able to spend time at Toll Tasmania and Edwards Transport.
Ben will continue his role with Toll Shipping in 2010.
Extra Transport
Jason Schill is Extra Transport’s cadet with Bousy Atwa
as his mentor. Whilst completing year 12, Jason achieved
a Certificate III in warehousing, providing him with a sound
platform into the cadetship program with Extra Transport.
Jason has experienced the three divisions of Extra Transport
including Pestex Fumigation and Alliance, discovering
the industry has roles he had never previously heard of.
Jason intends completing a Logistics Degree in 2010.
TDT Victoria is recruiting both companies and cadets
for the 2010 program. If you would like more information
please contact Kerri Langes on 03 9326 7211 or visit
tdtvictoria.org.au n
M
ost transport operators will read ‘Ruined Piano’ with
some concern, as the last thing we want to do is
ruin a piano, but in this case Toll IPEC was asked
to move a piano that was already well and truly ruined.
Ruined, neglected and devastated pianos are all taken
under the wing of West Australian composer, performer
Ross Bolleter. They come from sheds, paddocks,
abandoned theatres and shearing sheds all to be given
new life and sound by this unique musician.
Ross contacted Toll IPEC to see if we could assist in
transporting one of his ‘Ruined Piano’s’ from Perth to
Melbourne for a concert being held for the Australian
National Academy of Music. The program was designed
to expose young musicians and others to a different style
of music. Ross works with instruments that most musicians
would not consider and manages to create his own blend
of special music.
A Ruined Piano
1 Ross Bolleter at
the “ruined” piano.
Many thanks to Brian Green (WA Fleet Manager) who
looked after this movement from Perth and Darren Patrick
(Melbourne Freight Manager) who coordinated handling
and delivery in Altona.
Louise Godwin from the Australian National Academy
of Music said, “I would also like to say thank you for your
assistance, and the help of your staff, during the past
week or so. Both Florin (Avram) and your driver have been
understanding and extremely helpful, and our experience
working with Toll IPEC has been extremely positive.”
Ross called recently to thank us again for our support.
He said his piano arrived in good shape. Well as good
as one might expect for a ‘Ruined Piano.’ n
1
Community

T
his event takes 12 months of solid planning but all
came together on 25 October when the 18th Annual
Convoy for Kids took place in Sydney.
With fundraising efforts throughout the year with BBQs and
raffles to raise further funds to support a cause that seeks
to raise money for sick and needy children, it was great
news when Toll Express Eastern Creek received the honour
of entering a triple trailer which on the day was second in
the convoy to lead.
With the announcement of Toll Express’ involvement on
the day, we decided to gather other Toll divisions to join
us in leading the convoy and represent Toll. Toll Logistics
Minchinbury and Toll Fast quickly came on board and by
the end Toll had 24 vehicles participating on the day.
After polishing the vehicles the day before, approximately
800 vehicles from various companies and motor clubs,
drivers and family members arrived at Huntingwood Drive,
Huntingwood, NSW at 5am for a hearty BBQ and a quick
brief.
Throughout the day there were smiles on everyone’s faces,
from drivers to the kids who accompanied the convoy,
and horns blaring, as the convoy made its way to the
Sydney Olympic Park. Entertainment was provided by
Chris Cummins and Cash on Delivery (Johnny Cash
Australian style), who kept spirits up when the sunny
morning turned into a wet afternoon.
However the wet weather did not dampen any spirits with
a further $11,500 raised on the day through auction items
and a sum of $60,000 raised throughout the year, bringing
the total to $71,500.
The raised funds will be donated between two emergency
services, the Neonatal Emergency Transport Service
(NETS) who provide on the ground medical support and
Telstra Child Flight, an emergency helicopter retrieval
A Sea of Green –Toll Express Leads the
Way in the18th Annual Convoy for Kids
service that transport critically ill children and babies from
regional NSW and ACT to lifesaving medical care.
Toll Express Eastern Creek, would like to take this opportunity
to thank Charlie and Donna at Toll Logistics, the drivers
for their hard work over the two days, management for their
support, and a special big thank you to all the employees
at Toll Express Eastern Creek who continue to raise funds
for the cause.
An extended thank you and appreciation to our clients:
Church Dwight, Clorox, Masterpet and Shelta,
who kindly donated items for the auction.
We would also like to take this time to invite any other
Toll divisions who would like to join in next year’s convoy
occurring on October 24 or October 31, 2010 and help
raise money to ensure better care of our sick kids.
For further information please contact committee member
Kerry Mannix (Treasurer) on 0428 637 025. Once again
thank you all for your support. n
33
Hearts to Care for
O
n Thursday 24 September, Howard Mackie,
workshop supervisor at Brunker Rd, Chullora NSW
and his wife Kim, son Liam (19) and daughter
Laura (15) attended a special morning tea at Government
House with Her Excellency Professor Marie Bashir AC
and her husband Sir Nicholas Shehadie AC OBE. The
morning tea was held for families who are members of
HeartKids NSW, a not for profit organisation that supports
families whose children have heart disease. Kim, Howard’s
wife, works for this support group at the Children’s Hospital
Westmead speaking to families whose children are having
heart surgery or have been newly diagnosed.
1 in 100 children are born with a heart defect with 6 babies
being born every day in Australia. Their son Liam was born
with CHD (childhood heart disease) and has endured five
heart operations and a number of other surgeries as he
also has a syndrome.
Liam was recently selected for the NSW state soccer team
to attend the National Special Olympics in Adelaide in April
2010. At these games a team will be picked to go to Athens
in 2011 for the World Special Olympics. The Mackie family
would like to thank Toll for its donation towards getting the
team to Adelaide next year. n
Community

Toll Today Magazine | Dec 2009 - Feb 2010

Toll Today Magazine | Dec 2009 - Feb 2010

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