1. Michelle Jackson
NASA's Goddard Space Flight Center
Code 156, Building 17
Greenbelt, MD 20771
Duty Phone: 301-286-2792
Michelle.Jackson@NASA.gov
Job title
Tier 2 Concur Government Edition Specialist for Financial Systems Office
Foreign and Domestic Travel and Policy/Regulation Specialist to the
Financial Systems Office
Auditor of Expense Reports involving Traveler Policy Violations
Reports to
Tim Hoover (Chiefof Code 156 Financial Systems Office)
Brian Miller (Business Process Lead for Code 156 Financial Systems Office)
Barbara Parmenter (IPTL for ASRC/ARTS/ Inuteq Contract Supervisor)
Job purpose
As the Domestic/Foreign Travel and Policy/Regulation Specialist, Tier 2 Concur Government Edition
Specialist CGE, I assist with the stabilization of CGE of which has replaced FedTraveler.com as the
electronic Government TravelSystem amongst the Agency. One of my main responsibilities during this
time of implementation/stabilization is to reach out to the Travel Community and assist Travel Preparers
with the creation of their Traveler’s Travel Documents while also combating systems errors, creating
work-a-rounds, creating “fixes” that are then put into production, and thus easing the complications that
arise on a daily basis. In addition, I am also assisting the Travel Community with providing system fixes
to documents that have failed whether the interface with SAP (Core Financial Accounting System) or
rejected within CGE.
Duties and responsibilities

2. Currently, I receive incoming correspondence through a group email and Ticketing System. I provide
research to the questions asked in the tickets, update open tickets with status/steps taken during research,
and respond/close tickets with answers to questions within a timely manner as well as provide guidance to
those travelers and administrative support staff who contact me directly for assistance.
T he duties included but not limited to:
 Daily reporting using the Intelligence reports inside of COGNOS and converting these reports
into Excel formatting for legibility and understanding the data being presented to assist the
Directorates of Code 100 through Code 800 on their employees work load, work efficiency, cost,
and travel forecasting and assisting with code 153 on Year End funding.
 Daily report analysis
 Key Role within NASA as an Agency wide E-Travel Team Member; working complex system
issues with Concur providing conflict resolution at both the Agency and Center levels.
 Ensuring that upstanding customer service and conflict resolution is provided to all customers
inside of NASA in a timely manner.
 I attend weekly and monthly meetings and telecons to ensure the latest policy or regulation is
communicated to the travel community.
 Assisting in the Arranging of Overseas and Domestic travel for said personnel that is in
accordance to FederalTravel Regulations and NASA ProceduralRequirements. My expertise in
Federal Travel Policy has allowed me to be the liaison for overseeing that all Foreign Travel and
Domestic Travel is advantageous to the FederalGovernment. I act as the point of contact for all
Policy related issues that may arise before, during and after overseas and domestic travel. I have
direct communication with the traveler arrangers to ensure their needs are met in order to
accomplish the needs of the mission and/or program. Upon completion of the trip, I am required
to function as the auditor for expense reports; therefore I am required to ensure that all travel
expenses are advantageous to the Federal Government, as well as within the policies set forth by
NASA and the Federal Travel Regulations and to ensure documents comply with procedural
requirements and financial and budgetary limitations on travel.
 Serve as the primary point of contact in the Travel Community to assist in the creation and
implementation of travel documents; responsibilities include: combating system errors and
creating alternate work-around options during time of program vulnerability;
 Ensure the timely and accurate correspondence/guidance of travel documents; provide
administrative support regarding any questions with the ticketing system;
 Attend weekly travel briefings to ensure policies are up to date and information is disseminated to
the client and travel communities;
 Arrange overseas and domestic travel for high ranking personnel in accordance with Federal
Travel Regulations and NASA ProceduralRequirements; ensure all information is accurate and
up to date from start to completion of travel;
 Execute audits of all travel expense reports to ensure expenses are compliant with FederalTravel
Regulations; coordinate the accuracy and timely reimbursement of funds;
 Serve as point of contact for all policy related concerns or topics regarding Federal travel;
 Secure funding and mitigate discrepancies within the financial and budgetary limitations of
travel.
 More recently, I have provided the NEACC (NASA Enterprise Application Competency Center)
with system fixes, that the software developers of Concur Government Edition nor the NEACC
could find system fixes for.
 Working closely with the NSSC (NASA Shared Services Center) on ensuring that
over/underpayment, or policy violation has occurred due to auditing domestic travel of which the

3. NSSC does not routinely do and assisting in raising the flag on non-advantageous travel, thus
resulting in the over or under payment to our travelers and or NASA.
 Forwarding supporting information up to NASA’s Business Process Lead to keep this person
abreast of system fixes, travel regulations and policies, new work-arounds for system issues that
are presently thought to be unresolvable; however I have specialized in making them resolvable.
Keeping NASA’s Business Process Lead aware of changes to policy and travel regulations,
supporting this person with the “latest and greatest” information regarding Concur Government
Edition to ensure that proper reporting to NASA’s Directorates at an Agency level is reported
with 100% accuracy.
 Holding monthly meetings to the travel community and secretaries and arrangers with the “latest
and greatest” information and system fixes and work-arounds.
 Host/Co-Host hands-on, classroom setting training to new Travel Arrangers. Providing them with
an overview of the CGE system as well as instructing them on how to use the system.
Qualifications
Highly organized, exception customer service across many user roles and job grades, Great willingness to
learn and adapt, Resourceful, Work well solo or in a group setting, Team playerfirst and foremost,
excellentcommunication skills.