1. Michelle Downard
P) 571-505-0736 |
Falls Church, Virginia
Michelledownard67@yahoo.com
Mature, Seasoned Medical Assistant. Background as a medical assistant both back office and receptionist, Knowledge of CPT
and ICD-9/10 codes. Excellent Phlebotomy and injection skills, HPI and EMR. Experienced in various medical procedures and
auxiliary test. E-clinical and Athena experience.
EDUCATION
A.C.T. College, 2003 Alexandria, VA 22301 (Applied Career Training)
Clinical Medical Assistant * Phlebotomist, Graduated with Honors*
· Certificate Received
Medical Learning Center, 2006 Ashburn, Virginia 22047
Advanced Phlebotomy Skills
IV Therapy
· Certificates Received
WORK HISTORY
Urgent Care of Falls Church, Internal medicine/Primary Care 01/ 2015 to 07/ 2015 Falls Church, VA
Clinical Medical Assistant / Phlebotomist/Front office Admin
(Temporary assignment)
Triage patients for medical current chief complaint, history, current meds, allergies and vital signs
▪ Administer injections/vaccines
▪ EKG's
▪ Breathing treatments
▪ Conduct physicals: teens and adults,
▪ Assist in minor medical procedures
• Performed Aortic sonograms
• Phlebotomomy
• Assist with lacerations, minor surgical procedures, change dressings, suture removal
• Conferred with physician and patient to explain procedures
• Answer phones and schedule appointments, triage patient calls,
• Check patients in and out, verified insurance, verified patient information.
• Process payments and register new patients. Assist with all requests for assistance.
Dr. Gill Kim, Internal Medicine 08/2014 to 11/
2014 Fairfax, VA
Clinical Medical Assistant
Conduct physicals: vision/hearing/urine tests, drug testing and vitals,
• Phlebotomy
• Assist with lacerations, minor surgical procedures, change dressings, suture removal
• Prepared injectables medications, administer medications, refill prescriptions
• Process and track all labs
• Patient testing; rapid strep and flu testing, ppd, hearing and vision screening
• Performed Urinalysis
• Ordered all injectables and medical supplies
• EKG
• Maintain accurate records of patient care, allergies, medical condition and progress
Northern Virginia Endocrinologist 08/01/2012 to
06/2014 Fairfax, VA
Clinical Medical Assistant/ Phlebotomist /Receptionist
• Up to 40 -50 patients on a daily basis. Greeted patients, obtain vitals, extensive interview with patients, allergies, current
medications, and family histories. Performed finger stick A1C tests. Foot exams.
• Assured all medical documents downloaded in EMR system prior do the doctor consulting with the patient.
• Phlebotomy and injections
• Conferred with physician and patient to explain procedures, ongoing patient education.
Counseling and guidance associated with diabetes, thyroid and other endocrine diseases, focus on health management.
•Triage patient calls
•Direct lab results to appropriate physician, discuss the results with the Doctor, and call patient with results per physician
requests. (Only gave results via phone when lab WNL.)
• Instructed patients on insulin and testosterone injections and proper procedures and sites
• Prepare specimen for main laboratory,
• Write Rx for diabetes supplies and authorize refills per physician instructions.

2. Front office duties: Answer phones and schedule appointments, verified information is up to date and accurate. Pulled
records, processed insurance co-pays, obtained patient data/privacy signoff's, registered new patients in EMR Athena
***Resigned to care for a dying mother**
Live In Caregiver 2009 to
2012 Ashburn, VA
WRB Communications, Diabetes Education and Call Center Jun 2005 - Sep
2009 Chantilly, VA
Medical Assistant/Customer Service Specialist Diabetes Education
Counseled patients with Type 1 and Type 2 diabetes, Instructed via over the phone on injecting insulin, proper technique as well
as, correct site for injection and site preparation
• Steps to take when Blood Sugar levels are not within range.
• Addressed and resolved customer product complaints empathetically and professionally.
• Accurately documented, researched, and resolved customer service issues.
• Trouble shooting blood glucose meters
• Resolving error messages
Northern Virginia Family Practice May 2003- Jun
2006 Alexandria, VA
Clinical Medical Assistant
• Conduct physicals: teens and adults, infant checkup and immunizations
• post op and pre op exams and test
• Assist with lacerations, minor surgical procedures, change dressings, suture removal
• Patient testing; strep testing, tetanus, hearing and vision screening
• Performed Urinalysis
• Ordered all injectables and medical supplies
• Assist with Sigmoidoscopy
• 12 lead EKG
• Maintain accurate records of patient care, allergies, medical condition, and progress