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John Burke, City of Evanston, IL
Michael Klein, Albany Parking Authority
Bill Knobeloch, City of Madison, WI
Mike Robertson, Carl Walker, Inc.
The National Parking Association Conference
September 18, 2008 Las Vegas, Nevada
Automating Your PARC System -
Reduce Expenses and Aggravation
While Increasing Revenue
Introductions
  John Burke
Public Works Director
City of Evanston, IL
  Michael Klein
Executive Director
Albany Parking Authority
  Bill Knobeloch
Parking Operations Manager
City of Madison, WI
  Mike Robertson
Studies Specialist
Carl Walker, Inc.
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Presentation Outline
 Issues
 Potential solutions
 Real-life Results
 Questions & Discussion
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Issues
 Staffing
 Payroll Expense
 HR Issues
 Customer Service
 Shrinkage (“silent partners”)
 Through-put
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Potential Solutions
 Pay-On-Foot (POF)
 Pay & Display & Pay-by-Space
 Pay-in-lane (No Cashier)
 Credit Card In – Credit Card Out
 Credit Card at Exit
 Credit Card Only Lanes
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Potential Solutions
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
BENEFITS
• Improves customer service
• Reduces front-end labor costs
• Eases labor shortage problems
• Reduces cash handling
• Expedites and simplifies payment procedures
• Automation provides alternative methods of payment
Potential Solutions
Pay-On-Foot (POF)Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Potential Solutions
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Pay-and-Display &
Pay-by-Space
Potential Solutions
Pay-in-Lane
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Results
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Automation Payroll Analysis - CURRENT
CURRENT
Cashiers
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 64hrs./wk.
Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 52weeks
Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 3,328hrs./yr.
Sat. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 7.50Avg. Hrly Wage
Sun. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 24,960Annual Payroll
Totals 0 0 0 0 0 0 2 2 2 2 7 7 7 7 7 7 7 7 0 0 0 0 0 0 25,958O.T./Sick Cont.
Supervisor
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0
Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 76hrs./wk.
Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 52weeks
Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 3,952hrs./yr.
Sat. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 10.50Avg. Hrly Wage
Sun. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 41,496Annual Payroll
Totals 0 0 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 4 0 0 0 0 0 43,156O.T./Sick Cont.
Maintenance
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Tues. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Wed., 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 168hrs./wk.
Thur. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52weeks
Fri. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8,736hrs./yr.
Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8.50Avg. Hrly Wage
Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 74,256Annual Payroll
Totals 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 77,226O.T./Sick Cont.
TOTAL PAYROLL 146,340
Results
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Automation Payroll Analysis - PROPOSED
Proposed
Customer Service Agent
Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500
Mon. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Tues. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Wed., 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 128hrs./wk.
Thur. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52weeks
Fri. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 6,656hrs./yr.
Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7.50Avg. Hourly Wage
Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 49,920Annual Payroll
Totals 7 7 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 7 7 7 7 7 7 52,166O.T./Sick Cont.
180hrs./wk.
52weeks
9,360hrs./yr.
$52,166 Annual Payroll
$94,174 SAVINGS
Does Not Include
Benefits & Tax
Savings
Results
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Automation ROI Analysis
Capital Expenditure
(enter number that applies to facility in box) Item Price Number Cost
Upgrading
(for revenue control systems less than 5 years old) Lanes $10,000 $0
Software $15,000 $0
POFs $65,000 $0
Replacement
(for revenue control systems over 5 years old) Lanes $20,000 4 $80,000
Software $25,000 1 $25,000
POFs $65,000 2 $130,000
POFs - CC
Only $35,000 $0
AVI Reader $15,000 $0
AVI - Cards
(8-10 ' Range) $25 $0
Total Equipment Cost $235,000
Installation, freight & sales tax
(note, may have to be expensed) $47,000
Signage (enter number of spaces) Cost/sp $ 25.00 #	
  of	
  Spaces	
   1500.00 $ 37,500
Total estimated costs $319,500
Annual DEPRECIATION over 8 years
( EX
PECTED LIFE OF PRODUCT) $39,938
Current Annual Transient Revenues $100,000
Annual Transient Revenues Uplift - % Uplift 2.00% $2,000Uplift
Percentage of Total Transient Transactions completed with Credit Card 60%
Credit Card fees: (Percentage) 2.00% $1,224Annual CC Fees
Payroll reductions (complete attached staffing schedule) $94,174
Projected net annual gain $55,013
If payback is less than 5 years proceed with completing following page,
obtain hard equipment and installation quotes for refined projections 5.81
Years
Approx.
Results
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
Post Automation Net Gains
PAYROLL (2)
Location Name
Method of
Operation Spaces
Annual
Gross
(1)
Pre-
Automated
P/R T&B
Post-
Automated
P/R T&B
Net
savings %
Annual
Leasing /
Deprec.
Net
Rev
Uplift
(3) %
Total Net Gain
(5)
Garage 1 POF 1,300 3,043,614 209,799 167,177 42,622 20% (4) 75,911 2% $ 118,533
Garage 2 POF 1,139 6,700,000 432,478 293,348 139,130 32% 68,934 118,000 2% $ 188,196
Surface Lot 1 P&D 125 321,053 31,200 16,271 14,929 48% 6,000 69,053 22% $ 77,982
Surface Lot 2 P&D 185 219,342 38,610 16,392 22,218 58% 6,000 142,547 65% $ 158,765
Surface Lot 3 P&D 32 128,342 23,400 4,830 18,570 79% 6,000 43,000 34% $ 55,570
Garage 3 POF 360 982,536 80,242 38,075 42,167 53% 49,000 49,126 5% $ 52,293
Notes: (1) Gross revenue prior to technology upgrade. (2) Actual payroll costs. Includes Tax Employer Tax
Burden and Benefits (3) Based on ACTUAL revenues minus previous FY revenues.
(4) Cost capitalized by client.
(5) Revenue uplift plus expense decrease
Questions - Discussion
Introduction
Outline
Issues
Potential
Solutions
Results
Questions /
Discussion
John Burke, City of Evanston, IL
Michael Klein, Albany Parking Authority
Bill Knobeloch, City of Madison, WI
Mike Robertson, Carl Walker, Inc.
The National Parking Association Conference
September 18, 2008 Las Vegas, Nevada
Automating Your PARC System -
Reduce Expenses and Aggravation
While Increasing Revenue

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Automating Your Parking Access Revenue Controls_NPA Presentation

  • 1. John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue
  • 2. Introductions   John Burke Public Works Director City of Evanston, IL   Michael Klein Executive Director Albany Parking Authority   Bill Knobeloch Parking Operations Manager City of Madison, WI   Mike Robertson Studies Specialist Carl Walker, Inc. Introduction Outline Issues Potential Solutions Results Questions / Discussion
  • 3. Presentation Outline  Issues  Potential solutions  Real-life Results  Questions & Discussion Introduction Outline Issues Potential Solutions Results Questions / Discussion
  • 4. Issues  Staffing  Payroll Expense  HR Issues  Customer Service  Shrinkage (“silent partners”)  Through-put Introduction Outline Issues Potential Solutions Results Questions / Discussion
  • 5. Potential Solutions  Pay-On-Foot (POF)  Pay & Display & Pay-by-Space  Pay-in-lane (No Cashier)  Credit Card In – Credit Card Out  Credit Card at Exit  Credit Card Only Lanes Introduction Outline Issues Potential Solutions Results Questions / Discussion
  • 6. Potential Solutions Introduction Outline Issues Potential Solutions Results Questions / Discussion BENEFITS • Improves customer service • Reduces front-end labor costs • Eases labor shortage problems • Reduces cash handling • Expedites and simplifies payment procedures • Automation provides alternative methods of payment
  • 10. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - CURRENT CURRENT Cashiers Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500 Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 64hrs./wk. Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 52weeks Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 3,328hrs./yr. Sat. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 7.50Avg. Hrly Wage Sun. 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 24,960Annual Payroll Totals 0 0 0 0 0 0 2 2 2 2 7 7 7 7 7 7 7 7 0 0 0 0 0 0 25,958O.T./Sick Cont. Supervisor Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500 Mon. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 Tues. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 Wed., 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 0 0 0 0 0 0 76hrs./wk. Thur. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 52weeks Fri. 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 3,952hrs./yr. Sat. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 10.50Avg. Hrly Wage Sun. 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 41,496Annual Payroll Totals 0 0 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 4 0 0 0 0 0 43,156O.T./Sick Cont. Maintenance Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500 Mon. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Tues. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Wed., 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 168hrs./wk. Thur. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52weeks Fri. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8,736hrs./yr. Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 8.50Avg. Hrly Wage Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 74,256Annual Payroll Totals 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 77,226O.T./Sick Cont. TOTAL PAYROLL 146,340
  • 11. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - PROPOSED Proposed Customer Service Agent Hours 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 100 200 300 400 500 Mon. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Tues. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Wed., 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 128hrs./wk. Thur. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 52weeks Fri. 1 1 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 6,656hrs./yr. Sat. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 7.50Avg. Hourly Wage Sun. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 49,920Annual Payroll Totals 7 7 2 2 2 2 2 2 2 2 7 7 7 7 7 7 7 7 7 7 7 7 7 7 52,166O.T./Sick Cont. 180hrs./wk. 52weeks 9,360hrs./yr. $52,166 Annual Payroll $94,174 SAVINGS Does Not Include Benefits & Tax Savings
  • 12. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation ROI Analysis Capital Expenditure (enter number that applies to facility in box) Item Price Number Cost Upgrading (for revenue control systems less than 5 years old) Lanes $10,000 $0 Software $15,000 $0 POFs $65,000 $0 Replacement (for revenue control systems over 5 years old) Lanes $20,000 4 $80,000 Software $25,000 1 $25,000 POFs $65,000 2 $130,000 POFs - CC Only $35,000 $0 AVI Reader $15,000 $0 AVI - Cards (8-10 ' Range) $25 $0 Total Equipment Cost $235,000 Installation, freight & sales tax (note, may have to be expensed) $47,000 Signage (enter number of spaces) Cost/sp $ 25.00 #  of  Spaces   1500.00 $ 37,500 Total estimated costs $319,500 Annual DEPRECIATION over 8 years ( EX PECTED LIFE OF PRODUCT) $39,938 Current Annual Transient Revenues $100,000 Annual Transient Revenues Uplift - % Uplift 2.00% $2,000Uplift Percentage of Total Transient Transactions completed with Credit Card 60% Credit Card fees: (Percentage) 2.00% $1,224Annual CC Fees Payroll reductions (complete attached staffing schedule) $94,174 Projected net annual gain $55,013 If payback is less than 5 years proceed with completing following page, obtain hard equipment and installation quotes for refined projections 5.81 Years Approx.
  • 13. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Post Automation Net Gains PAYROLL (2) Location Name Method of Operation Spaces Annual Gross (1) Pre- Automated P/R T&B Post- Automated P/R T&B Net savings % Annual Leasing / Deprec. Net Rev Uplift (3) % Total Net Gain (5) Garage 1 POF 1,300 3,043,614 209,799 167,177 42,622 20% (4) 75,911 2% $ 118,533 Garage 2 POF 1,139 6,700,000 432,478 293,348 139,130 32% 68,934 118,000 2% $ 188,196 Surface Lot 1 P&D 125 321,053 31,200 16,271 14,929 48% 6,000 69,053 22% $ 77,982 Surface Lot 2 P&D 185 219,342 38,610 16,392 22,218 58% 6,000 142,547 65% $ 158,765 Surface Lot 3 P&D 32 128,342 23,400 4,830 18,570 79% 6,000 43,000 34% $ 55,570 Garage 3 POF 360 982,536 80,242 38,075 42,167 53% 49,000 49,126 5% $ 52,293 Notes: (1) Gross revenue prior to technology upgrade. (2) Actual payroll costs. Includes Tax Employer Tax Burden and Benefits (3) Based on ACTUAL revenues minus previous FY revenues. (4) Cost capitalized by client. (5) Revenue uplift plus expense decrease
  • 15. John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue