729 Solutions is Master Zendesk Service Delivery Provider. Learn how to make the most out of your Zendesk instance.

1. We help you connect ALL the dots
MAKE THE MOST OF ZENDESK
So you are thinking about making the
move to Zendesk or just want to use
it better. 729 will help you set up and
customize Zendesk, bring best practices
and make the most of your investment.
MIGRATIONS
729 can do a migration from almost any other
software into Zendesk. If you need to bring in data
from your old system or customer success tools and
make sure they it is mapped correctly into Zendesk
let 729 ensure success.
Typical sources include: Desk, Microsoft, Salesforce,
Help Scout, etc.
DESIGN FOR GUIDE/
HELP CENTER
729 can help you design a powerful customer
support center. With effective communication,
quality branding and user segmentation, you can
give your customers what they need in an easy
to understand layout. Collect data on your most
used articles and make sure your customers get
the information they need. 729 specializes in clean,
modern designed help centers for Zendesk.
EFFICIENCY AND
OPTIMIZATION
729 will identify any areas where you can increase
organization or automation. We will teach your
managers to use Zendesk for your specific
business need.
• Create the right Triggers, Automations, or Macros
to help agents do their work efficiently.
• How best to assign tickets to agents or groups,
or automated responses.
• Suggesting ways to organize tickets and
improve the way agents interact with tickets
and customers.
WORKFLOW IMPROVEMENT
Efficient workflows begin with the agent. Making
sure they have what they need in one place to take
care of the customer is mission critical. Improve
your customer and agents’ experience with simple
effective workflows that make sense.
• Improve agent response time.
• Analyzing your current customer channels to
determine the best ways to help you communicate.
• Make sure tickets are routed to the right channel
and people.
• Handle escalations efficiently.

2. We help you connect ALL the dots
REPORTING
Quality reporting is essential to seeing the
performance of your team. 729 can help with:
• Custom group or team reporting.
• Escalations reporting.
• Exporting reports for custom SLA or presenting
to customers or management.
We can help you visualize your important metrics
and show the success of your customer service.
TRAINING
Admin Training
We can teach your managers how to quickly and
easily create all the triggers, macros and other
automations they need. We will show them step
by step how to use the tool and make updates
with confidence.
Agent Training
We will teach your agents the exact steps they
need to take to handle any ticket and provide
documentation for new agents so they can do their
jobs on the first day!
MICHAEL GRAY
Solution Delivery Manager
mike@729solutions.com
(954) 651-1577
SELF SERVE AND DEFLECTION
Make sure you only answer the right customer
needs. 729 can help you make best use of the
knowledge base and lower the time wasting of
your agents
• Suggesting articles and posts which help to
reduce the amount of new ticket requests
• Improving the type of help and resources
available to your customers
• Helping to teach your agents/admins how to add
new content as you grow
• Segmenting users and ticket types
INTEGRATIONS
There are over 600 apps to help you wire up all
your business tools. Let our experience help you
find the best applications that give you the
most benefit:
• Advising you on apps that streamline your
workflows
• Using apps to integrate Zendesk with your other
business tools like Slack, Jira, Salesforce etc...
• Improving team communication and escalations
of tickets
What ever you need
to do with Zendesk,
729 can help!