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#TDC18 - DHL- Crossing the channel: Next wave solutions in domestic and cross border eCommerce

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While growth in e-commerce and B2C logistics markets continues to outpace expectations, there are challenges ahead ranging from rising trade barriers to labour force scarcity to environmental concerns caused by ever more delivery traffic. There are many ways to improve delivery, enable further growth and overcome challenges together. For DHL Parcel, reach, performance, and innovation are the key levers to succeed.

Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

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#TDC18 - DHL- Crossing the channel: Next wave solutions in domestic and cross border eCommerce

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE DR. ACHIM DÜNNWALD CEO Crossing the channel: next wave solutions in domestic and cross border eCommerce Logistics and Carrier Stream
  2. 2. CROSSING THE CHANNEL DHL Parcel Next wave solutions in domestic and cross border e-commerce Achim Dünnwald, CEO DHL Parcel The Delivery Conference 2018 London, 30 January 2018
  3. 3. 2 EUROPEAN E-COMMERCE Source: CEP Research, E-commerce news, Financial Times, World Market Monitor, Worldbank, eCommerce Europe, EuroMonitor; Quick-Report Crossing the channel | The Delivery Conference | London | 30 January 2018 Grows… 19% Italy 16% 19% Romania Germany 9% 16% 13% 11% 15% 6% Sweden 13% Czech Republic 11% Poland 22% 14% 23% Average of selected countries 12% 18% Spain Growth expected in 2013Growth as-is …beyond expectations… Difference between expected and real e-commerce growth Annual growth of distance selling in percent, GMV 2013-2016, expectation in 2013 vs. actuals Ø highly penetrated “mature” markets 2016 High penetration “mature” markets 30≥ 8 Medium penetration markets 154-7 Low penetration markets 151-3 20252016 …with no end in sight In B2C parcels per capita p.a. Cross-border B2C e-commerce sales in Europe will rise by double-digit figures (2016-2020)
  4. 4. 3 CHALLENGES AND LEVERS TO SUCCEED Crossing the channel | The Delivery Conference | London | 30 January 2018 Labour force scarcity Environmental concerns Rising trade barriers ▪ Return of protectionism and stagnant free trade deals ▪ UK: Uncertainty about Brexit implications ▪ Increasing shortage of labour ▪ UK: Uncertainty of EU workers in UK ▪ Rising (delivery) traffic ▪ UK: Ultra Low Emission Zone in Central London from 2019 Performance Innovation Reach Challenges Leverstosucceed
  5. 5. 4 REACH: EUROPEAN NETWORK AND DOMESTIC SOLUTIONS Crossing the channel | The Delivery Conference | London | 30 January 2018 ✓ 25 countries ✓ One DHL Parcel Europe network ✓ “Domestic European’’ experience Connecting you to ONE EUROPE Local fulfilment Strong domestic presence ✓ Premium B2B and B2C provider ✓ Major investments in hub upgrade and depots ✓ Decentral inventory; dedicated or multi-client ✓ Continent and UK ✓ On par with e-commerce giants
  6. 6. 5 PERFORMANCE: THE BEST B2C OFFER FOR EUROPEAN E-COMMERCE: DHL Parcel Connect Crossing the channel | The Delivery Conference | London | 30 January 2018 Against surcharge One Label for all features and destinations Core features available across the network Local services tailored to specific customer needs One harmonized label for all features and destinations Core features available across the DHL Parcel network Country specific features tailored to market needs *Some exceptions apply Track & Trace Cash on delivery Delivery to Servicepoint Doorstep Delivery* Delivery Mo- Sa * Reliable delivery times Proof of delivery Pick upTransport insurance 500€ Pre-notification Customer Service GoGreen Lithium batteries Limited quantities Change of address Return of undeli-verables Choice of delivery day Time Window Electr.proof of delivery Insurance up to 25k € Not-at-home Rerouting Delivery to Lockers Drop-off solutions Bulky Shipments Further de-livery attempt Return solution* API interface Online shipping tool Recipient Services Sender Services Harmonized label Standard dimensions CONNECTING YOU TO ONE EUROPE.
  7. 7. 6 E-vehicles Last mile options Automation last mile Drones INNOVATION: Next wave solutions Crossing the channel | The Delivery Conference | London | 30 January 2018 Data analytics Automated customer touch points Streetscooter
  8. 8. 7 StreetScooter – the best way to deliver parcels – carbon-free and silent ▪ 100% acquisition in 2014 ▪ Large model range  E-Bike  E-Trike  Three different types of StreetScooters ▪ Start of third party sales ▪ Continual product improvement Crossing the channel | The Delivery Conference | London | 30 January 2018 7
  9. 9. 8 CROSSING THE CHANNEL: Answers by DHL Parcel Crossing the channel | The Delivery Conference | London | 30 January 2018 Performance Innovation Reach > European wide coverage Keyleverstosucceed > Best in class B2C offer > Next wave solutions
  10. 10. THANK YOU

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