Contracts and Risk Management in Medical Tourism By Gilliam Elliott

Contracts and Risk
Management in
Medical Tourism
Gilliam Elliott | Gill@MedicalTourismBusiness.com

Healthcare Provider Network
● Requirements and standards
● Ask the right questions
● How often does the provider perform this procedure?
● Joint Commission International Accreditation or
equivalent
● State-of-the-art-facility
● Medical specialty or extensive experience
● Success rate and reviews from past clients
● Complication, infection, and mortality rates
● HIPPA compliant (protect patients’ health
information)
● On-site visits
● Resources and certification

How to Protect Your Personal Assets
Company
Profit
● Choose the right legal structure
● Limited liability company (LLC)
● Keep your business and personal assets separate
● Personal assets won't be at risk if your LLC faces a
lawsuit
● Not available in certain countries

What is Your Exposure as a Facilitator?
Company
Profit
● External factors can affect your business
● Third-party errors
● Exposure to infectious diseases, poor healthcare
services etc.
● Solid medical travel agreements

Is Your Website Legally Protected?
Company
Profit
● Privacy policy
● What information you collect from website users
● Handle, protect, and shares user data
● Medical disclaimer
● Your site content is for informational and educational
purposes only, and should not be taken as
professional medical advice.
● Terms and conditions
● Rules and regulations for visitors using your website.
● Professionally designed websites

The Purpose of Contracts
Company
Profit
● Document terms and conditions of your relationships
● Beneficial to all parties
● Outline the rights, duties, and expectations of
everyone partaking in the medical tourism process.
● Guiding document if issues occur.
● Limited liability

Which Parties Should Have Written
Agreements?
Health tourism
facilitator
Medical tourists Overseas
healthcare
provider

Hiring A Lawyer
Company
Profit
● Lawyer should be familiar with global healthcare
● Have they written medical travel agreements before?
● Learning curve
● Expensive hourly rate
● Starting from scratch
● Using pre-made contracts as a blueprint

Contracts & Risk Management Tools
We provide every agreement and risk
management resource needed:
● Patient application
● Pre-screening and medical history forms
● Patient waiver contract
● Facilitator and hospital contract
● Patient and facilitator agreement

Benefits of Pre-Made Agreements
Company
Profit
● Safeguard your company throughout the facilitation
process
● Eliminate possible errors
● There is no need to reinvent the wheel
● Save time and money
● Editable fields for customization

Patient Waiver Agreement
Company
Profit
● Patient Acknowledges Risks
● Agrees to travel for the procedure
at their own risk
● Complications can arise
● Facilitator’s services do not
include medical advice,
treatment, therapy, or prescribing
of medications.
● Not a health care provider or medical
professional
● Waives the right to sue the facilitator
● No guarantee clause

Facilitator and Hospital Contract
Company
Profit
● Agreed upon terms by both parties
● Outlines your services and duties
● What you expect from the hospital
● How you’ll be paid and when
● Commission amount
● Unexpected medical events
● Referral clause

Facilitator and Client Contract
● Scope of work
● Screens medical facilities, doctors, hotels, etc.
● Educational guidance on travel and physicians
● Outlines fees and package options
● Deposit and cancellation guidelines

Limitation of Liability Clauses
Company
Profit
● Clear your business from potential liability
● No third-party liability
● Surgical errors, medical malpractice, hotel issues, etc.
● Cannot anticipate theft or accidents
● Will not be responsible for errors resulting in
monetary compensation

Medical Complication Provisions
Company
Profit
● Patient understands complications can happen
● Releases facilitator from all liability arising from
complications
● The price estimate can change if complications arise
● Offered complication insurance
● Complication insurance partner

Governing Law Clause
Company
Profit
● Medical travel is a multi-national business
● Patient, agent, and doctor
● Legal proceedings can cause jurisdiction issues
● Contract interpretation
● Your home country
● Personalizing the agreement

Avoiding Litigation
Oral agreements
01 Get everything in
writing.
Dispute resolution
02 Parties should
engage in mediation.
Be Proactive
03 Outline possible risks
and how they will be
handled.
Be selective
04 Avoid high-risk and
problematic clients.

The Facilitator Gold Membership
● Contracts & risk management tools
● Medical tourism certification
● Expert consulting
● Marketing plan
● Practical tools, manuals, and
templates
● 20% discount on website design services
● 20% discount on marketing services
● Directory listings (MakeMedicalTrip.com
and MedicalTourismBusiness.com).
● 1-year membership benefits

Certified Medical Travel Agent Course
● How to start a successful health
tourism agency from scratch
● How to properly vet healthcare
providers
● Questions to ask before partnering
with providers
● Learn “best practices” in global
healthcare
● Patient safety
● Before and after care
● Continuum of care
● Patient experience
● Decrease your risk and liability

Here's What Our Clients Are Saying
Company
Profit

CREDITS: This presentation template was created by
Slidesgo, including icons by Flaticon, and
infographics & images by Freepik
Thanks
Do you have any questions?
Gill@MedicalTourismBusiness.com
+1 561 909 7178
www.MedicalTourismBusiness.com
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Contracts and Risk Management in Medical Tourism By Gilliam Elliott

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