Why you should be using SMS for business continuity and how Textburst can help increase customer satisfaction and loyalty.

1. Simple Online Business SMS
Send and receive text messages with ease

2. If you want to earn money from your marketing
spend, then using SMS is a great start
It’s been found that texting in the sales process
can lead to conversion gains of over 100%

3. 98% of text
messages
are read,
on average
in under
5 seconds

4. A massive 98% of texts are opened compared with only 22% of emails.
Textburst provides you with accurate, real-time reporting, showing exactly
how many of your messages have been delivered to the handset.
Text messages are read

5. The average person receives
1,216 emails per month
Compare that to only 178 text
messages per month
Stand out from the crowd

6. Links in texts see an average
click through rate of 36%
Email links can expect to see a
6-7% click through rate
Increase click-through rate

7. There Are
6 BILLION
active mobile
phones in
the world

8. 91% of adults have their mobile phones within arms reach 24/7
Text messages are read on average within 5 seconds
Reach customers in seconds

9. Why do you think your customers choose YOU?
Your attributes? Facts and statistics? Features you offer?

10. …the answer is:
IT’S HOW YOU MAKE THEM FEEL
Make your customers happy and work on forming personal relationships
with each and every one of them.
This can be done without lots of work with Textburst’s merging feature!

11. If your customers
leave happy,
they’re more
likely to spread
the word on how
fabulous you are!

12. SMS coupons are redeemed or shared
10x more often than mail/newspaper coupons
Increase sales

13. The average text message is responded to in
90 seconds rather than 90 minutes for emails
Text messaging has a massive 45% response rate,
compared with 6% for email
Increase engagement rates

14. Personalise
78% of consumers believe
companies sending
personalised communication
are interested in building
a good relationship and
61% of consumers more
likely to buy from
these brands.

15. Textburst’s merge feature
can personalise each text
for you.
Include names, order
numbers, membership
numbers and much more
when sending in bulk!

16. One of Textburst’s most loved features is
the ability to track exactly who’s clicked on a link.
It’s the perfect way for companies to analyse
their data and segment customers, enabling them
to get an insight in to customer interests.
Track clicked links

17. Start receiving replies from customers in seconds with a Textburst number.
Any texts sent to your Textburst number will show in your account. You can easily
reply to your customers and you can download all your replies into Excel.
Receive replies

18. A great way to build your contact list is by using keywords. We offer
keywords on our shared shortcode, 84433 completely free and they’re
really quick and easy to set-up!
Ask customers to text into a shortcode to enter a promotion, to join your
SMS “insiders club” or for money off their next purchase.
Free keywords

19. Companies have been known to collect as many as
5,000 numbers in 24 hours when offering a discount.
“Text SHOP to 84433 to join our loyalty
club and for 15% off your next purchase”

20. It’s important you’re only sending to people who want to hear from you.
Your customers can text STOP to 84433 and we’ll automatically add
them to your Textburst blacklist.
Free OPT OUT blacklist

21. hello@textburst.com 0161 359 3100
We’d LOVE to hear from you
www.textburst.co.uk