15. facebook.com/BRACWorld
www.brac.net twitter.com/BRACWorld
Process flow of Ombudsperson’s Office
#1
Appeal to
Ombudsperson
#2
Request to HR
provide relevant
documents
#3
Sending all
documents by HR
#5
Conducting
hearing session
#6
Recommendations
to ED/MD
& Director HR (CC)
#11
Final decision
Approved by
ED/MD
#9
Meeting with
Ombudsperson’s
office in case of
disagreement
#7
Send the
recommendation
to respective
programme
#14
Informed to
Ombudsperson’s
office by GMT, HR
#4
Hearing date fixed
by Ombudsperson
#10
Minutes sent to
ED/MD
(By Programme)
#8
Prog./HR Sent to
ED/MD approval
for rein stead
(if agreed)
#13
Executed by
Programme &
ensured by HR
#12
ED/MD’s decision