Matthew Yeske has over 10 years of experience in IT support with various certifications including MCTS, Security+, CWTS, CompTIA A+, and CloudU Computing. He has worked in roles providing customer service, technical support, and PC support. References are available from previous employers Tennessee Technology Center and Asurion.

1. Matthew Yeske
100 Grime Court Murfreesboro, TN
(615) 995-1607
matthewyeske@s.tcatshelbyville.edu
Certifications:
 MCTS Windows 7 Configuration
 CompTIA Security+ (DoD 8570.1 Lv. 2)
 Microsoft Technology Associate (Networking Fundamentals)
 CWTS
 CompTIA A+
 Rackspace CloudU Computing
Trainings:
PC Operator
SecurityAnalyst MicrocomputerSpecialist
DesktopSupportTechnician Hardware Technician
WirelessSpecialist IT Specialist
InformationProcessingTechnician NetworkTechnician
Memberships:
National Technical Honor Society
Skills:
MicrosoftExchange Active Directory
Basic ServerManagement PrintManagement
InstallingandConfiguration of printers NetworkManagement
Hardware Management Citrix Configuration
Education:
Logan HighSchool High School Diploma
Tennessee College of AppliedTechnology-Shelbyville
May 1, 2012 to October28, 2013
Work Experience:
Tennessee CollegeofAppliedTechnology-Shelbyville
VoluntaryIntern,CustomerService Experience workingwithfaculty Staff and servicingover1200
studentsona 500+ node network
W-SquaredSupport SpecialistOctober21, 2013 to August 1, 2014
Assistingclinicswithnetwork,server,hardware issuesandgrantingaccesstocompany applications.
PSS Tech Coach September8th, 2015 to April 13th
, 2015
Assistingcustomerswith mobile device asinnetworking, DevicetroubleshootingandDevice configuration

2. Service Desk Analyst 1 April 13th
, 2015 to March 14th
, 2016
Providingsupportforenduserswithhardware andnetworktroubleshooting,while providingapplication
accesssupportforAsurionEmployees
PC Support SpecialistApril 13th
, 2016 to Present
Imagingandconfiguringlaptopsanddesktopforuserremotelyandin-office. InstallingMSprograms and
otherthirdparty applications.Troubleshootinghardware,Domainpoliciesandsoftwareconcerns.
References:
Steve Mallard Dawn Babian
Tennessee Technologycenter Tennessee Technologycenter
IT Manager/Director NetworkAdministrator
(931) 703-0113 (931) 685-5013
Eddie Wren
Asurion
PSSSupervisor
(615) 603-0098