1. MATTHEW J. KOZOR
8300 E Yale Ave Unit 3-107
Denver, CO 80231
matthew.kozor@gmail.com
708.650.2015
!
OBJECTIVE To secure a responsible position that will utilize my skills, knowledge, and professional
experience.
!
EDUCATION Illinois State University Normal, IL 2009
Bachelor of Science Graduated in 2.5 years
Emphasis: Finance Cumulative GPA: 3.3/4.0
Minor: Economics
!
DePaul University Chicago, IL 2005
Cumulative GPA: 3.8 / 4.0 Attended 1 year
!
RELATIVE • Financial Markets • Intermediate Business Finance
COURSEWORK • Money and Banking Economics • Advanced Financial Theory
• Real Estate Principals and Law • Strategic Management Theory
RELATED Member of Financial Management Association 2006-2009
ON-CAMPUS Member of Student Accounting Society 2006-2007
INVOLVEMENT Member of Golden Key International Honor Society 2007-2009
Member of National Association of Collegiate Scholars 2007-2009
!
PROFESSIONAL Comcast Corporation Denver, IL
WORK/ Customer Account Executive 2 Agent October/2015-Present
EXPERIENCE • Professionally interacted with customers, coworkers, and managers
• Assisted residential customers with troubleshooting aide via inbound calls
• Troubleshot cable, broadband, and telephone services
• Aided customers with technical support by utilizing system tools and interactive
troubleshooting guides
• Awarded Triathlon Incentive (invitational performance based shopping spree)
to single agent in entire West Division chosen by Customer Care Manager
!
Tom Brokaw State Farm Insurance Bloomington, IL
Personal Account Representative September/2012-March/2014
• Licensed in Illinois Property & Casualty and State Farm Bank
• Proficient in ABS, UAX, and Necho in service and marketing responsibilities
• Developed and maintained relationships servicing existing customers
• Professionally engaged with raw new business leads and wrote insurance policies
!
!
!

2. Denise Wegner State Farm Insurance Palos Park, IL
Telemarketer/Office Representative August/2012-September/2012
• Utilized Prospector Plus and the Cisco Phone System to contact
potential customers
• Employed a variety of marketing scripts, including voice mail, live customer contact,
and auto quote data gathering
• Interacted professionally with office team, dressing appropriately, arriving early,
staying late, and offering assistance in any task needed
!
Denver International Airport Bloomington, IL
Simplicity USA – Ramp Service Agent February/2015-October/2015
• Dutifully engaged with team workers in the transportation of customer belongings
from airplane cargo pits to inside airport terminals
• Professionally interacted with supervisors, team leads, and operations management
• Engaged competently on a daily basis in duties including wing walking, guiding and
pushing planes, operating machinery, and cargo transportation
• Provided outstanding customer service to traveling patrons whenever possible
!
Pudge Bros. Pizza Arvada, CO
Delivery/Internal Customer Service July/2014-Present
• Reliably and promptly delivered to customers
• Imparted excellent customer service via telecommunications
• Networked with management and other team workers
!
Avanti’s Italian Restaurant Bloomington, IL
Delivery/Internal Customer Service May/2009-March/2014
• Responsibly and punctually delivered customer food orders
• Interacted professionally with management and co-workers
• Provided exceptional customer service on the phone and through emails
!
SKILLS Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Access, and customer data
base and tools/programs utilized at State Farm Insurance and Comcast Corporate
!
!
!
!
!
!
!
!
!
!
!
!
!
References Available Upon Request

3. MATTHEW J. KOZOR
8300 E Yale Ave Unit 3-107
Denver, CO 80231
matthew.kozor@gmail.com
708.650.2015
!
References
!
• Brandie Koepp – Team Supervisor
(Comcast Corporate)
8000 E Iliff Ave
Denver, CO 80231
(303) 603-2068
!
• Jennifer Job - Head Liaison
(The Medical Center of Aurora South Campus)
1501 S Potomac St
Aurora, CO 80012
(309) 846-3814
!
• Tom Brokaw – Agent
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 662-1822
!
• Marie Poland
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 663-4983
(309) 825-4762
!
• Deloris Byers
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 662-1822
!
• William Peradotti
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 662-1822
!

4. • Marie Poland
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 662-1822
!
• Ryan Wahlheim
(State Farm Insurance)
405 N Hershey, Suite 5
Bloomington, IL 61704
(309) 662-1822
!
• Denise Wegner - Agent
(State Farm Insurance)
12940 LaGrange
Palos Park, IL 60464
(708) 448-5450
!
• Christopher Green
(Avanti’s Italian Restaurant)
3302 East Empire Street
Bloomington, IL 61704
(309) 662-4436
!
• Michael Coleman
(Morgan Stanley Smith Barney)
2211 York Road
Oak Brook, IL 60523
(630) 573-0776
(312) 307-0148
!
• Marcus Zeller
(Avanti’s Italian Restaurant)
3302 East Empire Street
Bloomington, IL 61704
(309) 662-4436
!
• Rich Zeller
(Avanti’s Italian Restaurant)
407 S Main Street
Normal, IL 61761
(309) 452-4436
!