1. Sent from my Verizon Wireless 4GLTE smartphone
-------- Original message --------
From: Billy Gordon <billygordon@farrishcars.com>
Date: 08/03/2015 8:42 AM (GMT-05:00)
To: 'Matt Juliar' <mattjuliar@farrishcars.com>
Subject: FW: CSI e-Survey: Service Questionnaire - Score 100% - Farrish of Fairfax
From: EmailService@DealerSocket.com[mailto:EmailService@DealerSocket.com]
Sent: Monday,August03, 2015 8:42 AM
To: ralphperkins@farrishcars.com;markjohnson@farrishcars.com;kevinfarrish@farrishcars.com;
billygordon@farrishcars.com
Subject:CSI e-Survey:Service Questionnaire- Score 100% - Farrish of Fairfax
CSI e-Survey - Service Questionnaire
Customer Name Timothy JOSEPH Doyle Email: doyletimothyj@gmail.com
Home Phone (202) 253-7818 Survey Post Date 08/03/2015
City FAIRFAX State VA
Score 100% Service Type CP/Warranty
Service Advisor Matthew Juliar RO Close Date 07/29/2015
RO Number 427239 RO Total $630.35
Vehicle
2013 JEEP WRANGLER
UNLIMITE
Vehicle Miles 30,986
Survey Responses
Were you greeted in a prompt and friendly
manner? Rate = 2 : Yes
How would you rate the quality of the work
performed?
Rate = 4 : Excellent
How would you rate your overall experience? Rate = 4 : Excellent
Are there any additional comments you would like to share with us?

2. I am really impressed with the way in which the service department takes care of its
customers. From the greeting when you arrive, to seeing your car's information on the
iPad, along with the email that was sent detailing what needs to be done on our Jeep, was
fantastic. Matt Juliar kept me updated on the progress of service, and also made
recommendations for our 30K service. Matt is a wonderful asset to your service team.