TLE

1. TLE -FRONT OFFICE SERVICES
Objective: Discuss the meaning of Front Office
Management and Operations

3. Why hotel
industry is
important to the
community?

4. Front Office Services
 Provided in the hotel industry.
 Started during 6th Century B.C. as the lodging industry began and
progress up to this time.
 Front Office is the nerve center of the hotel.

5. The hotel industry is considered the oldest endeavor in the world

6. HOSPITALITY

7. Front Office Staff Front Office Staff
Welcome the guests
carry their luggage
Register the guest
Give room keys & mail
Answer questions
Check out guests
Sell guest rooms
Design their rooms

8. Front Office Staff
Coordinate guest ervices
Provide information
maintain guests accounts
statements

9.  Reception
 bell service
 mail and information
 Concierge
 Cashiers
 night auditors

10. RECEPTIONIST BELL SERVICE

11. MAIL &
INFORMATION
CONCIERGE

12. CASHIERS NIGHT AUDITOR

13. Give 5 ways to make guest
comfortable when they visit
you at your home.

14. 1. _______________________ is the nerve center
of the hotel
A. Travel Agency
B. Front Office

15. 2. The main goal of the hotel industry is to provide
A. Accomodation
B. Entertainment

16. 3. Front office sells _______________________.
A. Guest Rooms
B. Room Keys

17. 4. _______________ carry guests’ luggage
A. Bell Boy
B. Concierge

18. 5 . Front office staff _______________ the guests
A. Pay
B. Welcome