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TransformingRetail.Together
GERMANY’S LEADING EVENT FOR ECOMMERCE & MULTI-CHANNEL INNOVATORS
Maritim Pro Arte, BerlineTail Germany 2017 Germany 14-15 March 2017
Helmar Hipp
Geschäftsführer
Cyberport
Ales Drabek
Chief Digital Officer
Conrad Electronics
Zoltan Maklary
Head of Performance
Marketing
Notebooksbilliger
Felix Jahn
Head of eCommerce
PUMA Europe
Daniel Krantz
Head of Mobile Lab
Otto Group
Thomas Krawczyk
Director of Sales,
Marketing & eCommerce
Doc Morris
Nils Poetter
Head of eCommerce
Peek & Cloppenburg
René Meissner
Head of Digital
Marketing
Douglas
Sponsors:
Be inspired. Learn from:
Page 2
“
We definitely saw good traction
and have a number of follow up
meetings with brands already
scheduled. I was very impressed by
the level of positive feedback from
our booth staff and we truly value
the customer service you provided
with eTail Germany
AlisonLyne,MarketingManager,Persado
“
I loved the interactivity of the
agenda as it allowed me to have
intimate, small group discussions
with industry leaders and
professionals
Dr.MatthiasHäsel,LeiterIT-Management
Vertriebsplattform(V.DDK),DeutscheBahn
#etailgermany
+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 3
Welcome to
eTail Germany
Dear Colleagues,
The opportunity in eCommerce has never been greater! Machine learning, mCommerce, data
insights and the unique possibilities of personalization mean we have ever known our customers
better. So in 2017, how are you going to seize this potential?
To help you take full advantage, eTail brings you the most dynamic agenda in German eCommerce
history. Featuring 5, (yes 5!) interactive streams with a variety of learning formats, eTail 2017 is
your unique chance to network and discuss your challenges. Share your opinion, learn from others
and meet industry leaders rather than being overloaded with Powerpoint slides!
Learn from the best!
You are guaranteed to be in the right company as we have designed the most senior speaker line-
up in Germany featuring contributors from all angles of digital retail. Whether you are a Brick &
Mortar business looking to become a true omnichannel leader or a Pure Player aiming to become
the online leader in your category, we’ve got new ideas for you! Germany’s biggest and brightest
brands are here to help you grow and capitalize on this unique time in eCommerce.
The agenda has been built on the results of more than 80 research interviews with senior figures
from across the industry. As a result, it’s focused completely on solving all of your most pressing
challenges. We are also extraordinarily grateful for the expert assistance of our esteemed
Advisory Board composed of digital leaders from some of Germany’s top retailers.
Now in its landmark 5th year! After the runaway success of the previous events we have more
speakers, more tracks and more attendees than ever before.
Take part in over 70 interactive sessions with industry innovators – purpose designed to help you
fine-tune your online eCommerce offering, and maximize your revenue.
How eTail Germany 2017 delivers ROI:
·· Your customer are thinking mobile first, are you? Empower your strategy to win more mobile
customers and maximize your mobile conversion
·· Are you making the most of your data? Perfect your personalisation strategy by knowing what
data to use & more importantly, when!
·· Still using last-click? Then you need to come to this session. Discover how to attribute value at
every step of the customer journey
·· Optimise your marketing spend with advanced analytics, segmentation and attribution models
·· Your customers aren’t thinking in silo’s so why should you? Redesign your Omni-channel
strategy to deliver your customers the solutions they want and give them added valueDo not
miss the most senior gathering of e-commerce professionals in Germany.
I look forward to welcoming you to Berlin in March
Nick Hendry
Director
eTail Germany 2017
+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 4
Nils Poetter
Head of eCommerce
Peek & Cloppenburg
Sascha Mueller
CPD Customer Director eCommerce
L’Oréal Deutschland
Matthias Klein
CEO
Orsay
Nils Seger
Founder, RCKT & VP
Communications
Rocket Internet
Martin Barthel
Global Head of eCommerce
Facebook
Christian Moehring
Head of Digital
IKEA Germany
Max Thinius
Spokesman
All You Need Fresh &
Professional Futurologist
Dr. Claus Lenz
CEO & Co-Founder
Blue Ocean Robotics
Thomas Wrobel
Global Head of
Performance Marketing
Trivago
Take a look at your
Keynote Visionaries
Be inspired at eTail Germany 2017
+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 5
Map Out your eTail Experience:
DAY 1: Winning the Mobile Customer DAY 2: Redefining the Customer Experience
Customer expectations have skyrocketed in recent years, demand for products
to be relevant, delivered on time and accessible across all touch-points has pulled
retailers in all different directions as they scramble to meet consumer demand. In this
portion of the conference, you will learn how to master Omni-channel and in-store
experience, international expansion and uncover the future of retail in Germany.
Featured content includes:
1 Think Tank
10 Roundtables
1 Panel Interactive
3 Workshops
2 Futurist and Disruptive Keynotes
Don’t miss out on the fun competitions that we will be running in the
exhibit hall all day. Socialise and win prizes - while you find solutions!
Customers are buying on mobile, this crucial development means that now is the time
to ensure your mobile growth. But what should you optimise first? Your checkout?
Your content? Or perhaps revolutionise your site layout? On Day 1 the conference
will cover the future of Mobile in Germany, personalising the consumer experience
and how you can master attribution and cross-device tracking.
Featured content includes:
6 Boardrooms on your greatest data and social -media challenges
3 Workshops on the enhancing customer experience across desktop and mobile
2 Panel Interactives on the changing role of the consumer and the customer journey
Then for the evening - Enjoy your down time with live music,
entertainment, and of course food and drinks for everyone!
Page 6+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
You’ll meet and hear from innovative retailers presenting detailed presentations and interactive panels to drive your business - learn from their successes (and pitfalls).
See www.etailgermany.wbresearch.com for a full list of speakers and & to learn more about the amazing work they have done! Learn from 80+ thought leaders including:
Groundbreaking retail speakers presenting actionable takeaways
New to eTail Germany 2017:
NEW! Helmar Hipp
Geschäftsführer
Cyberport
NEW! Daniel Krantz
Head of Mobile Lab
Otto Group
NEW! Ales Drabek
Chief Digital Officer
Conrad Electronics
NEW! Zoltan Maklary
Head of Performance Marketing
Notebooksbilliger
NEW! Nils Poetter
Head of eCommerce
Peek & Cloppenburg
NEW! René Meissner
Head of Digital Marketing
Douglas
NEW! Martin Barthel
Global Head of eCommerce
Facebook
NEW! Matthias Klein
CEO
Orsay
NEW! Juliane Homuth
Head of Marketing Analytics &
CRM
MYTOYS GROUP
NEW! Gina Deeble
Director of Planning, Performance
& eCommerce
QVC Germany
NEW! Grimur Fjeldsted
Head of Innovation
ECCO Shoes Innovation Lab
NEW! Christian Moehring
Head of Digital
IKEA Germany
NEW! Gareth Locke
Head of Performance Marketing
Mytheresa.com
NEW! Steffen Haak
Head of eCommerce
Babywalz
NEW! Max Thinius
Spokesman
All You Need Fresh &
Professional Futurologist
NEW! Thomas Wrobel
Global Head of Performance
Marketing
Trivago
NEW! Dr. Claus Lenz
CEO & Co-Founder
Blue Ocean Robotics
NEW! Nils Seger
Founder, RCKT & VP
Communications
Rocket Internet
NEW! Michael Fries
CEO
Onlineprinters.com
NEW! Sascha Mueller
CPD Customer Director
eCommerce
L’Oréal Deutschland
NEW! Christoph Haberbauer
MD DACH
Made.com
NEW! Tim Keding
CEO
Shoepassion
NEW! Scarlett Wycisk
Senior Manager eCommerce,
Disney Store Online (DACH)
The Walt Disney Company
NEW! Magnus Huettenberend
Group Head of Digital
Communications
TUI Group
NEW! Adrian Runte
Head of Competence Centre
A.T.U. Auto-Teile-Unger Handels
NEW! Gianluca Randisi
Brand & Marketing Director
Home24
NEW! Dirk Ebbighausen
AVP, Online Sales & Digital
ransformation
Luxair
NEW! Thomas Tischer
Head of Web Product & PM
Air Berlin
NEW! Axel Hermes
Head of Customer Experience
HRS
NEW! Timo Dominiok
Product Owner MEINE TUI Web/
Mobile Apps, Customer
Relationship Management
TUI Group
NEW! Karl Wehner
Director Business
Development
Alibaba Germany
NEW! Stefan Tobel
Director of Shop  BI
About You
NEW! Tobias Zeit
Team leader Digital Business
Doc Morris
NEW! Jason Green
CTO
DaWanda
NEW! Johanna Rief
Head of Brand Marketing
Amorelie
NEW! Stéphanie Gregoire
Country Manager DACH
Millésima
NEW! Stefan Kock
Head of Organic Marketing
Moebel.de
NEW! Joerg Hammermeister
Marketing Director
CeWe
NEW! Mario Schuster
Head of Category  Purchase
FMCG (E-Food)
Emmas Enkel
NEW! Christian Eiselstein
eCommerce Leader
Josera
NEW! Gerald Krainer
Director of Digitalisation
FMC (Future Mobility
Corporation)
Page 7+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Returning to eTail 2017:
Thomas Krawczyk
Director of Sales, Marketing 
eCommerce
Doc Morris
Felix Jahn
Head of eCommerce Operations
Europe
PUMA Europe
Raphael Beguin
Head of Business Development
Euronics
Frank Seemann
Marketing Director
Erfurt  Sohn KG
Dirk Lauber
CEO
Empiriecom
Ingrid Hochwind
Industry Manager (CPG) DACH
Google
Mirko Caspar
Managing Director
Mister Spex
Thilo Bendler
VP eCommerce Knowledge
Management
Otto Group
Dorothee Seedorf
Performance Marketing Director
Project A Ventures
Mara Cederskog
Head of Onsite  Email
Otto
Luca Graf
Head of Online Sales
Products  Services
Swiss Airlines  Lufthansa
Group
Anna Alex
Co-Founder  CEO
Outfittery
Daniel Baeumer
Director of Omni-channel
capabilities  experience
Vodafone Deutschland
Guido Laures
CTO
Spreadshirt
Andre Schoenherr
Global Head of eCommerce
Hoffmann Group
Hartmut Deiwick
Kaufmanischer Leiter
Aponeo
Dirk Bartels
CPO
idealo internet
Groundbreaking retail speakers presenting actionable takeaways
Page 8
eTail was an excellently organized
conference with great presentations
and really knowledgeable
participants. Can’t wait to return.
Thomas Krawczyk, Director of Sales, Marketing
 eCommerce, Doc Morris
“
Page 9+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Whatyousimply
can’tmissouton!
Don’t Miss!
}} An inspiring Keynote by Daniel Krantz, Head of Mobile
Lab, Otto Group, on how to go Mobile first and how the
Otto Group is approaching this fact.
}} A Keynote presentation from Grimur Fjeldsted, Head of
Ecco Innovation Lab, Ecco Shoes, is sharing his advice on
the Internet of Things and how your business can continue
to innovate and move forward.
etail Germany Will Feature More Interactivty
Than Any Other German Ecommerce Event:
With over 18 hours of interactivity you can share best
practice in Boardrooms, Workshops, Roundtables, Debates
and Structured Networking.
A groundbreaking presentation from Dr. Claus
Lenz, CEO, Blue Ocean Robotics who will share
how robotics is going to revolutionise the
shoppers experience
1
2
3
350+
Heads of
eCommerce 450+
Senior
attendees
80+
expert
speakers
Listen to Best-practice case studies
from industry leaders on how to create
customer loyalty in the digital world
before breaking out into small-group,
interactive roundtables.
Take advantage of meeting
a focused group of senior
eCommerce Directors,
anyone who is anyone is
at eTail Germany.
Brainstorm with 12 other
senior executives and get
actionable insights from
other industry leaders.
Join interactive
sessions and probe
senior industry figures in
an interactive discussion between
you and 9 other delegates on a topic
of your choice.
CASE STUDY
REVOLUTIONS:
NETWORKING BREAKS:
CREATIVE
BOARDROOMS:
DRILL DOWN
ROUNDTABLES:
Un-matched
networking
to ensure you
meet the right
people
13in-depth
streams
2exclusive
eTail parties
6
deep dive panel
discussions
11Creative
Boardrooms
Page 10+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Page 11+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
12.55 Lunch Break Private Lunch
This session is reserved for Adobe  a client
08.00	 Registration  Welcome Coffee
08.55	 Conference Director’s welcome
	 Nick Hendry, Conference Director, eTail Germany
09.00	 Chairperson’s Welcome and opening remarks
09.10	 OPENING KEYNOTE: The intersection of retail and technology in a
disrupted world: Bold predictions for the future
	 Ales Drabek, Chief Digital Officer, Conrad Electronics
09.30	 KEYNOTE: Thriving in a mobile world: How can you create a
dynamic mobile first strategy for 2017 and beyond?
	 Daniel Krantz, Head of Mobile Lab, Otto Group
09.50	 KEYNOTE PANEL: How can you measure the full value of the
mobile channel, and how can you better attribute value?
	 Gareth Locke, Head of Performance Marketing, Mytheresa.com
	 Daniel Krantz, Head of Mobile Lab, Otto Group
10.45	 Coffee and networking break	
11.30	 OUT OF THE BOX KEYNOTE: You’d better be prepared!: How the
future of robotics is going to transform eCommerce  retail
	 Dr. Claus Lenz, CEO, Blue Ocean Robotics
12.00	 This session is reserved for Tiny Clues  Client
12.20	 KEYNOTE: Anything, anywhere, anytime… customer centricity:
Building a value proposition through technology and service
	 Helmar Hipp, Geschäftsführer, Cyberport
Main Conference Day One
Winning the mobile battle
Tuesday 14th March 2017
Page 12+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
TRACK SESSIONS BEGIN
Stream A
Mastering attribution and the
customer journey
Stream B
Personalisation in the
Smart data age
Chaired by (Frosmo)
Stream C
Creative Boardrooms
The Social summit
Stream D
Creative Boardrooms
The data summit
Stream E:
Synergy Workshop
The conversion Summit
14.00 Defining the new
purchasing pathway:
Discovery, Evaluation,
Purchase and Experience
Martin Barthel, Global Head of
eCommerce, Facebook
How to drive sales and
conversion through
the use of personal 
emotional content
Scarlett Wycisk, Senior Manager
eCommerce, Disney Store Online,
The Walt Disney Company
How to revolutionise your
social media strategy to
build a brand voice and
acquire new customers
Johanna Rief, Head of Brand
Marketing, Amorelie
In this Creative Boardroom you
and 15 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
Making your data work
for you: How to use smart
data to create incisive
segments and customer
specific marketing
campaigns
Luca Graf, Head of Online Sales,
Products  Services, Swiss Airlines
 Lufthansa Group
In this Creative Boardroom you
and 15 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
Conversion rate testing:
What new approaches can
you adopt to dramatically
improve your success
rates?
Timo Dominiok, Product Owner
MEINE TUI Web/Mobile Apps,
Customer Relationship Management,
TUI Group
In the world of testing there are
millions of different variations on
the theme – in this exclusive session
learn from a leading retailer on their
favoured strategy before sharing
your advice and learning from other’s
testing successes (and failures)
14.20 CASE STUDY
REVOLUTION:
Transforming your
customer journey: How
do you identify the best
attribution model for
your business?
Thomas Krawczyk, Director of Sales,
Marketing  eCommerce,
Doc Morris
Tobias Zeit, Team leader Digital
Business, Doc Morris
CASE STUDY
REVOLUTION:
Personalising cross-channel:
How can you become more
relevant to individual users?
Juliane Homuth, Head of Marketing
Analytics  CRM, MYTOYS GROUP
15.00 Abandoning last click
models: How does the
customer really arrive on
your site?
Ben Jeger, Country Manager DACH,
Appsflyer
How Consumer-
Generated Content
influences the new path
to purchase
Laura Reiser, Head of Marketing
DACH, Bazaarvoice
15.20 Coffee and networking break
Page 13+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Stream A continued Stream B continued Stream C continued Stream D continued Stream E continued
15.50 PANEL INTERACTIVE:
Mastering retention:
How should you be
communicating with your
customers to drive greater
spend with you?
Zoltan Maklary, Head of
Performance Marketing,
Notebooksbilliger
Mara Cederskog, Head of Onsite 
Email, Otto
Christian Moehring, Head of Digital,
IKEA Germany
Dirk Ebbighausen, AVP, Online Sales
 Digital Transformation, Luxair
Saim Rolf Alkan, CEO, AX Semantics
360 PANEL: How to
be truly customer
centric: Moving beyond
understanding consumer
habits to recognising
passions
Mirko Caspar, Managing Director,
Mister Spex
Axel Hermes, Head of Customer
Experience, HRS
Andre Schoenherr, Global Head of
eCommerce, Hoffmann Group
Anna Alex, Co-Founder  CEO,
Outfittery
How to reduce cart
abandonment through
innovative email
retargeting
In this Creative Boardroom you
and 15 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
This slot is reserved for a leading
solutions provider with proven
experience in email retargetting - if
you think your service would be of
interest to our delegation, please
contact Bryony Hunter on: +44 207
368 9387 or email Bryony.hunter@
wbr.co.uk.
Make or break your
business: How to use your
mobile data to grow this
sales channel
In this Creative Boardroom you
and 20 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
This slot is reserved for a leading
solutions provider with proven
experience in customer experience
- if you think your service would be
of interest to our delegation, please
contact Bryony Hunter on: +44 207
368 9387 or email Bryony.hunter@
wbr.co.uk.
The branding challenge:
How to combine data
driven marketing and
online branding
This slot is reserved for a leading
solutions provider with proven
experience in customer experience
- if you think your service would be
of interest to our delegation, please
contact Jake Brown on: +44 207
368 9817 or email jake.brown@
wbr.co.uk.
This session is reserved for PIABO 
a client
16.30 The cross-channel
customer: How to identify
and target your most
valuable customer
Ingrid Hochwind, Industry Manager
(CPG) DACH, Google
Thisslotisreservedforaleading
solutionsproviderwithproven
experienceincustomerexperience-if
youthinkyourservicewouldbeof
interesttoourdelegation,pleasecontact
Jake Brown on: +44 207 368 9817 or
email jake.brown@wbr.co.uk.
Are you using your data
correctly? How to create
a personalisation strategy
that fully exploits your data
Stefan Tobel, Director of Shop  BI,
About You
Thisslotisreservedforaleading
solutionsproviderwithproven
experienceincustomerexperience-if
youthinkyourservicewouldbeof
interesttoourdelegation,pleasecontact
Jake Brown on: +44 207 368 9817 or
email jake.brown@wbr.co.uk
16.50 How to prove cross device
and offline sales ROI in
social media
Magnus Huettenberend, Group
Head of Digital Communications,
TUI Group
The future of Progressive
Web Apps: Start fast, stay
engaged  maintain loyalty
Thomas Tischer, Head of Web
Product  PM, Air Berlin
How to dynamically
increase the effectiveness
of your SEO strategy
Stefan Kock, Head of Organic
Marketing, Moebel.de
In this Creative Boardroom you
and 15 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
Makeorbreakyourbusiness:
Howtouseyourmobiledata
togrowthissaleschannel
Adrian Runte, Head of Competence
Centre, A.T.U. Auto-Teile-Unger
Handels
In this Creative Boardroom you
and 15 of your peers will have the
opportunity to workshop, network
and debate your way to a solution on
one of your biggest challenges.
Page 14+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Stream A continued Stream B continued Stream C continued Stream D continued Stream E continued
17.10 The art of story telling:
How to use content to
drive brand affinity
Jason Green, CTO, DaWanda
How to personalise your
site (without becoming
invasive)
Giovani Luca Randisi, Branding 
Marketing Director, Home24
17.30 Improving transparency
in your media buying:
How to benchmark your
programmatic roadmap
Thomas Wrobel, Head of
Performance Marketing, Trivago
Marketing through the
channels: How to capitalise
across multi-channel
growth in the home-
improvement sector
Frank Seemann, Marketing Director,
Erfurt  Sohn KG
17.50 Networking reception in the exhibition hall
“
“eTail combines German retailers success stories with
those from abroad – exciting to listen to and a great
chance to catch up with the experts off stage, too!”
Erik Meierhoff, HeadofBusinessDevelopmentEurope,Rakuten
Page 15+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
12.45 Lunch and
networking break
Private lunch
This session is reserved for Tiny Clues
Main Conference Day Two
Redefining the customer experience: Cross-device,
Cross-Screen  Cross-border
Wednesday 15th March 2017
08.00	 Registration  Refreshments
	 MERGING ONLINE  PHYSICAL
08.45	 Conference Director’s welcome
08.50	 Chairperson’s Welcome and opening remarks
09.00	 OPENING KEYNOTE: IoT, Wearables and the future of retail: How
connected thinking will change the future of business
	 Grimur Fjeldsted, Head of Innovation, ECCO Shoes Innovation Lab
09.20	 KEYNOTE: How to identify unique customers and their path to
purchase: Creating a truly omni-channel customer proposition
	 Matthias Klein, CEO, Orsay
09.40	 KEYNOTE: Integrating Brick  Click: What are the key elements in any
successful multi-channel strategy?
	 Sascha Mueller, CPD Customer Director eCommerce, L’Oréal Deutschland
10.00	 Slot reserved for Dynamic Yield  Client
10.20	 KEYNOTE PANEL: Discussing the defining features of an Omni-
channel campaign
	 Tim Keding, CEO, Shoepassion
	 Matthias Klein, CEO, Orsay
	 Sascha Mueller, CPD Customer Director eCommerce, L’Oréal Deutschland
	 Ryan Jones, Director, Global Accounts, Olapic
11.00	 Coffee and Networking Break
	 GET AHEAD OF THE CURVE: LESSONS FROM TOP US RETAILERS
11.45	 KEYNOTE: The Last Session You’ll Ever Need To Go to About Omni-
Channel. Promise.
	 Hannah Rustin, Head of UX, Moss Bros
12.05	 THE US PERSPECTIVE: CASE STUDY: How a leading US brand
revitalised their Omni-channel approach
	 Gina Deeble, Director of Planning, Performance  eCommerce, QVC Germany
	 DISRUPTION BEYOND RETAIL
12.25	 Mobility in 2020: How is digital disruption going to revolutionise our
relationship with cars?
	 Gerald Krainer, Director of Digitalisation, FMC (Future Mobility Corporation)
Page 16+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
TRACK SESSIONS BEGIN
TRACK A:
Drill-down Roundtables
TRACK B:
Creative Boardroom - The programmatic summit
Track C:
Creative Boardroom - The engagement summit
13.55 How to overcome UX design challenges in order to
improve your conversion rates
Christian Eiselstein, eCommerce Leader, Josera
Advancements in omni-channel: How to deliver your
customers the solutions that they want
Mario Schuster, Head of Category  Purchase FMCG (E-Food),
Emmas Enkel
How to develop your social media strategy to acquire
new customers, cheaper!
Stéphanie Gregoire, Country Manager DACH, Millésima (English
language)
The key to creating unique, inspired content that
generates loyalty and net promoters
Dorothee Seedorf, Director of Performance Marketing, Project
A Ventures
Roundtable hosted by Jammp
How to capitalise on the developments in
programmatic targeting
How to stay relevant: Offering your customers the
right product, at the right time!
Joerg Hammermeister, Marketing Director, Cewe
How to combine your data sources to create a single
customer view
The China question: How to grow your business in
this tough, foreign market
New opportunities in personalisation: How to move
beyond simple identification
How to create the ultimate eComm tech stack:
What tools do you really need to succeed?
René Meissner, Head of Digital Marketing, Douglas
In this Creative Boardroom you and 15 of your peers will have
the opportunity to workshop, network and debate your way to a
solution on one of your biggest challenges
Measure what matters! How to use data to
improve engagement
Daniel Baeumer, Director of Omni-channel capabilities 
experience, Vodafone Deutschland
In this Creative Boardroom you and 15 of your peers will have
the opportunity to workshop, network and debate your way to a
solution on one of your biggest challenges
14.45 Coffee and Networking break
Page 17+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
TRACK A: International expansion TRACK B: Inspiring Customer loyalty TRACK C: Creative Boardroom TRACK D: Think Thank
15.05 How to scale your internal
eCommerce operations for
international growth
Karl Wehner, Director Business Development,
Alibaba Germany
PANEL REVOLUTION: Omni-
channel delivery methods: Which
is best for your business? (lasts 40
mins) (English language)
Felix Jahn, Head of eCommerce Operations,
PUMA Europe
Stephen Richards, Head of Logistics EMEA,
AO World
How to leverage data  user
insights to capitalise on brand
restructuring
Steffen Haak, Head of eCommerce, Babywalz
In this Creative Boardroom you and 15 of your
peers will have the opportunity to workshop,
network and debate your way to a solution on one
of your biggest challenges
How to combine Customer
Journey Tracking and Attribution
with Cross Channel campaigns
This slot is reserved for a leading solutions
provider with proven experience in attribution,
tag management and device tracking - if you
think your service would be of interest to our
delegation, please contact Bryony Hunter on:
+44 207 368 9387 or email Bryony.hunter@
wbr.co.uk.
15.25 Taking your eCommerce business to
the next level: How to expand your
international sales
Christoph Haberbauer, MD DACH, Made.com
15.45 FUTUROLOGIST KEYNOTE
Max Thinius, Spokesman, All You Need Fresh  Professional Futurologist
16.05 DISRUPTIVE KEYNOTE: The future of industry disruption:
Should you be worried for your business?
Nils Seger, Founder, RCKT  VP Communications, Rocket Internet
16.25 KEYNOTE PANEL: Here’s what eCommerce will look like in the next 5 years:
What are the trends you need to know about?
Thilo Bendler, VP eCommerce Knowledge Management, Otto Group
Dirk Lauber, CEO, Empiriecom
Max Thinius, Spokesman, All You Need Fresh  Professional Futurologist
17.00 End of eTail Germany
Page 18+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
“The detail of the presentations was
brilliant; I received great, practical
advice – which I can’t wait to implement”
Dr. David Hoeflmayr, CEO, Thomas-Krenn
“
Page 19+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Kick Off Drinks: Monday 13th March 2017
WewillbehavingadrinkattheCheckpointBarMaritimproArteHotelBerlin
tokickstartyournetworkingbeforetheconferencestarts!
Tuesday 14th March 2017
Catchupwithyourcolleaguesandmeetnewcontactsinaninformalsocial
settingandjusthaveFUN!EnjoyyourdowntimeateTailGermanywithlive
musicandentertainmentwithtastycanapesanddrinksforeveryone!
Exhibit Hall That Does More than Exhibit
Socialisewhileyoufindsolutions!Getinvolvedinourfuncompetitionsfora
chancetowingreatprizes.
The Amazing App
StayconnectedbeforeandduringtheeventusingtheeTailGermany Mobile
App.StartsocialisingandminglingbeforeyougettoBerlin.Organiseyour
calendar,setupmeetings,checkoutspeakers,setremindersformustattend
sessions,ortakesomeselfies...it’sallrightthere,atyourfingertips.
Learn. Network.
Get Inspired. And
Have Fun Doing It!
Page 20+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
MeetOurTop2017Sponsors:
Adobe
Adobe is changing the world through
digital experiences. Our creative,
marketing and document solutions
empower everyone ó from emerging artists to global
brands ó to bring digital creations to life and deliver
them to the right person at the right moment for the
best results. www.adobe.com/marketing
AX Semantics
AX Semantics is one of the worldís
leading companies in the field of
Natural Language Generation (NLG)
and has build a semantic software
that automatically creates content based on data
only - in the quality of a human editor but at the
speed of a machine.
Our expertise includes the Ecommerce and
publishing sector generating everything from
ecommerce product descriptions to news articles
and financial reports. Our clients range from small
local enterprises up to global corporate companies
out of diverse branches. Their needs and global
targets define our job as content and semantic
technology experts.
The Stuttgart based company combines years of
experience in journalism and editing with state-of-
the-art technology. Using the configuration language
ATML3 (Automated Text Markup Language), AX
Semantics is the first provider to allow its users
to teach artificial intelligence to create their own
stories. The software currently operates in 13
different languages.
Bazaarvoice
Bazaarvoice is the worldís largest
network of active shoppers, connecting
more than one-half billion consumers to
thousands of retailers and brands that represent
tens of millions of products and services. Online,
in-store, and on mobile devices, Bazaarvoiceís
technology platform engages consumers,
increases sales, and protects loyalty through
authentic ratings and reviews, QA, and brand-
relevant photos, videos, and social posts.
Interactions across the Bazaarvoice network
yield insights on past, present, and future
shopping behavior, enabling marketers to identify
competitive advantage. For more information,
visit www.bazaarvoice.com, read the blog at
www.bazaarvoice.com/blog, and follow on
Twitter at www.twitter.com/bazaarvoice
Concardis
Concardis is one of
Europeís leading payment
service providers. With over 30 yearsí
experience in payment processing, the company
offers intelligent solutions to meet all the
requirements of modern cashless payment
processes. The service accepts payments made
with all major credit and debit cards, and includes
card terminals and contactless payment
processes for face-to-face retailers, innovative
solutions for e-commerce and m-commerce, as
well as support in the form of customer
management. When it comes to high-
performance payment solutions, Concardis is the
provider of choice for some 110,000 customers
at 210,000 locations and with more than
470,000 connected terminals.
Dynamic Yield
Dynamic Yield is a Unified
Customer Engagement
Platform that helps you
optimize, personalize, and contextualize your
customersí digital experiences in real-time, across
any channel. Our proprietary SaaS solution
empowers marketers, retailers, and publishers to
test, manage, and transform the complete
customer journey, driving immediate engagement
and revenue without having to rely on IT.
Frosmo
Frosmo is eCommerce growth
management software that
lets you bypass any limitations
of your CMS and/or platform. It enables you
to perform any kind of website development
in the fastest way possible based on user
preferences and behavior. Speed becomes
your competitive advantage. The faster you
can make modifications, the faster you learn
what works best for your customers, and the
faster you can increase your revenues. So
how does it work?
The software comprises conversion
optimization, content management along
with a service to operate it in one seamless
process. Frosmo works within the user’s
browser by collecting data via Datalayer.
The personalized content is displayed
through Frosmo’s special Javascript tag.
This approach allows for speedy web
development and iteration with little to no
involvement of your IT department.
Olapic
Olapic is the original earned
content platform for
consumer brands, fuelling marketing
programmes across all channels with images
and videos from real people, uniting
engagement and conversion to create powerful
branded experiences. An official member of
Facebook Marketing Partner programme,
Instagram Partner programme and Pinterest
Partners, Olapic’s proprietary technology
curates consumer photos and videos from a
range of social media sites, and enables brands
to determine which content is most effective in
driving engagement and conversion. Olapic is
headquartered in New York City with offices in
California; Cordoba, Argentina; and The United
Kingdom. For more information on Olapic, visit
www.olapic.com.
Tinyclues
Tinyclues, a SaaS
predictive marketing
solutions platform, allows e-commerce websites
and retail marketers to detect in a few clicks the
most relevant audience for a specific marketing
message. Tinycluesí clients send around 1,000
targeted campaigns each month, representing
more than 300 million emails, mobile
notifications and Facebook Custom Audience
ads which result in an increase of around 30% in
their campaignsí revenue. Based on
unsupervised machine learning technologies,
Tinycluesí solutions take advantage of all
available data in order to pick up implicit signals
(ìtiny cluesî), making it possible to reach
unparalleled targeting and engagement levels in
the customer relationship. Used by 3Suisses,
Cdiscount, Fnac, France Billet, La Redoute,
PriceMinister, Rue du Commerce, vente-priveee.
com, Sarenza, Vestiaire Collective, VeryChic and
more, the Tinyclues solutions are a breeze to
install and use. For more information, visit www.
tinyclues.com. Twitter: @tinyclues
+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 21
Why Sponsor
Industry-wide exposure to clients and key prospects
Gain new sales leads by meeting with the
leading German retailers all in one location
Ensure over 24 hours of unrivalled networking
time with the pioneers of German eCommerce
to develop successful relationships with your
existing and potential clients
Build customer loyalty by meeting your existing
clients and reinforcing your position as a market
leader in the German eCommerce industry
Demonstrate your product or solution in front
of the entire German eCommerce community
Hear where the new investment opportunities
are to identify new business prospects for your
firm to capitalise on
Page 22+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
Registration Information
·· Register: www.etailgermany.com
·· Telephone: + 44 (0) 207 368 9332
·· Email us: etail@wbr.co.uk
A member of our team will then call you to arrange your booking
Register By
11-Nov
Register By
16-Dec
Register By
20-Jan
Register By
24-Feb-17
Standard
Price
Standard
2 Day Package
€449
SAVE €350
€ 499
SAVE €300
€ 549
SAVE €250
€ 599
SAVE €200
€799
Group rate -
Price Per Person
€ 349 € 399 € 449 € 499 € 699
Register By
11-Nov
Register By
16-Dec
Register By
20-Jan
Register By
24-Feb-17
Standard
Price
Standard
2 Day Package
- -
€1,899
SAVE €400
€1,999
SAVE €300
€2,299
Pricing For Retailers Please Note:
Pricing for Non Retailers
REGISTER NOW!
For questions about group discounts, please contact the eTail Germany
Team at: + 44 (0) 207 368 9332 or email etail@wbr.co.uk
*Please note a qualified retailer is not: Any service provider to business to consumer organizations
-Including software vendors, internet developers, technology vendors, solution providers, third party
logistics providers, consultants or companies with primary revenues resulting from commissions,
subscriptions and/or advertising. Worldwide Business Research reserves the right to enforce the rate for
non-luxury brands.
Fee includes continental breakfast, lunch, cocktail receptions and conference documentation.
WBR CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:
You may substitute delegates at any time by providing reasonable advance notice to Worldwide Business
Research. For any cancellations received in writing not less than twenty-two (22) days prior to the
conference, you will receive a 90% credit to be used at another Worldwide Business Research Ltd conference
which must occur within one year from the date of issuance of such credit. An administration fee of 10% of
the contract fee will be retained by Worldwide Business Research Ltd for all permitted cancellations. No
credit will be issued for any cancellations occurring within twenty-one (21) days (inclusive) of the conference.

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eTailGermany2017brochure

  • 1. TransformingRetail.Together GERMANY’S LEADING EVENT FOR ECOMMERCE & MULTI-CHANNEL INNOVATORS Maritim Pro Arte, BerlineTail Germany 2017 Germany 14-15 March 2017 Helmar Hipp Geschäftsführer Cyberport Ales Drabek Chief Digital Officer Conrad Electronics Zoltan Maklary Head of Performance Marketing Notebooksbilliger Felix Jahn Head of eCommerce PUMA Europe Daniel Krantz Head of Mobile Lab Otto Group Thomas Krawczyk Director of Sales, Marketing & eCommerce Doc Morris Nils Poetter Head of eCommerce Peek & Cloppenburg René Meissner Head of Digital Marketing Douglas Sponsors: Be inspired. Learn from:
  • 2. Page 2 “ We definitely saw good traction and have a number of follow up meetings with brands already scheduled. I was very impressed by the level of positive feedback from our booth staff and we truly value the customer service you provided with eTail Germany AlisonLyne,MarketingManager,Persado “ I loved the interactivity of the agenda as it allowed me to have intimate, small group discussions with industry leaders and professionals Dr.MatthiasHäsel,LeiterIT-Management Vertriebsplattform(V.DDK),DeutscheBahn #etailgermany
  • 3. + 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 3 Welcome to eTail Germany Dear Colleagues, The opportunity in eCommerce has never been greater! Machine learning, mCommerce, data insights and the unique possibilities of personalization mean we have ever known our customers better. So in 2017, how are you going to seize this potential? To help you take full advantage, eTail brings you the most dynamic agenda in German eCommerce history. Featuring 5, (yes 5!) interactive streams with a variety of learning formats, eTail 2017 is your unique chance to network and discuss your challenges. Share your opinion, learn from others and meet industry leaders rather than being overloaded with Powerpoint slides! Learn from the best! You are guaranteed to be in the right company as we have designed the most senior speaker line- up in Germany featuring contributors from all angles of digital retail. Whether you are a Brick & Mortar business looking to become a true omnichannel leader or a Pure Player aiming to become the online leader in your category, we’ve got new ideas for you! Germany’s biggest and brightest brands are here to help you grow and capitalize on this unique time in eCommerce. The agenda has been built on the results of more than 80 research interviews with senior figures from across the industry. As a result, it’s focused completely on solving all of your most pressing challenges. We are also extraordinarily grateful for the expert assistance of our esteemed Advisory Board composed of digital leaders from some of Germany’s top retailers. Now in its landmark 5th year! After the runaway success of the previous events we have more speakers, more tracks and more attendees than ever before. Take part in over 70 interactive sessions with industry innovators – purpose designed to help you fine-tune your online eCommerce offering, and maximize your revenue. How eTail Germany 2017 delivers ROI: ·· Your customer are thinking mobile first, are you? Empower your strategy to win more mobile customers and maximize your mobile conversion ·· Are you making the most of your data? Perfect your personalisation strategy by knowing what data to use & more importantly, when! ·· Still using last-click? Then you need to come to this session. Discover how to attribute value at every step of the customer journey ·· Optimise your marketing spend with advanced analytics, segmentation and attribution models ·· Your customers aren’t thinking in silo’s so why should you? Redesign your Omni-channel strategy to deliver your customers the solutions they want and give them added valueDo not miss the most senior gathering of e-commerce professionals in Germany. I look forward to welcoming you to Berlin in March Nick Hendry Director eTail Germany 2017
  • 4. + 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 4 Nils Poetter Head of eCommerce Peek & Cloppenburg Sascha Mueller CPD Customer Director eCommerce L’Oréal Deutschland Matthias Klein CEO Orsay Nils Seger Founder, RCKT & VP Communications Rocket Internet Martin Barthel Global Head of eCommerce Facebook Christian Moehring Head of Digital IKEA Germany Max Thinius Spokesman All You Need Fresh & Professional Futurologist Dr. Claus Lenz CEO & Co-Founder Blue Ocean Robotics Thomas Wrobel Global Head of Performance Marketing Trivago Take a look at your Keynote Visionaries Be inspired at eTail Germany 2017
  • 5. + 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 5 Map Out your eTail Experience: DAY 1: Winning the Mobile Customer DAY 2: Redefining the Customer Experience Customer expectations have skyrocketed in recent years, demand for products to be relevant, delivered on time and accessible across all touch-points has pulled retailers in all different directions as they scramble to meet consumer demand. In this portion of the conference, you will learn how to master Omni-channel and in-store experience, international expansion and uncover the future of retail in Germany. Featured content includes: 1 Think Tank 10 Roundtables 1 Panel Interactive 3 Workshops 2 Futurist and Disruptive Keynotes Don’t miss out on the fun competitions that we will be running in the exhibit hall all day. Socialise and win prizes - while you find solutions! Customers are buying on mobile, this crucial development means that now is the time to ensure your mobile growth. But what should you optimise first? Your checkout? Your content? Or perhaps revolutionise your site layout? On Day 1 the conference will cover the future of Mobile in Germany, personalising the consumer experience and how you can master attribution and cross-device tracking. Featured content includes: 6 Boardrooms on your greatest data and social -media challenges 3 Workshops on the enhancing customer experience across desktop and mobile 2 Panel Interactives on the changing role of the consumer and the customer journey Then for the evening - Enjoy your down time with live music, entertainment, and of course food and drinks for everyone!
  • 6. Page 6+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     You’ll meet and hear from innovative retailers presenting detailed presentations and interactive panels to drive your business - learn from their successes (and pitfalls). See www.etailgermany.wbresearch.com for a full list of speakers and & to learn more about the amazing work they have done! Learn from 80+ thought leaders including: Groundbreaking retail speakers presenting actionable takeaways New to eTail Germany 2017: NEW! Helmar Hipp Geschäftsführer Cyberport NEW! Daniel Krantz Head of Mobile Lab Otto Group NEW! Ales Drabek Chief Digital Officer Conrad Electronics NEW! Zoltan Maklary Head of Performance Marketing Notebooksbilliger NEW! Nils Poetter Head of eCommerce Peek & Cloppenburg NEW! René Meissner Head of Digital Marketing Douglas NEW! Martin Barthel Global Head of eCommerce Facebook NEW! Matthias Klein CEO Orsay NEW! Juliane Homuth Head of Marketing Analytics & CRM MYTOYS GROUP NEW! Gina Deeble Director of Planning, Performance & eCommerce QVC Germany NEW! Grimur Fjeldsted Head of Innovation ECCO Shoes Innovation Lab NEW! Christian Moehring Head of Digital IKEA Germany NEW! Gareth Locke Head of Performance Marketing Mytheresa.com NEW! Steffen Haak Head of eCommerce Babywalz NEW! Max Thinius Spokesman All You Need Fresh & Professional Futurologist NEW! Thomas Wrobel Global Head of Performance Marketing Trivago NEW! Dr. Claus Lenz CEO & Co-Founder Blue Ocean Robotics NEW! Nils Seger Founder, RCKT & VP Communications Rocket Internet NEW! Michael Fries CEO Onlineprinters.com NEW! Sascha Mueller CPD Customer Director eCommerce L’Oréal Deutschland NEW! Christoph Haberbauer MD DACH Made.com NEW! Tim Keding CEO Shoepassion NEW! Scarlett Wycisk Senior Manager eCommerce, Disney Store Online (DACH) The Walt Disney Company NEW! Magnus Huettenberend Group Head of Digital Communications TUI Group NEW! Adrian Runte Head of Competence Centre A.T.U. Auto-Teile-Unger Handels NEW! Gianluca Randisi Brand & Marketing Director Home24 NEW! Dirk Ebbighausen AVP, Online Sales & Digital ransformation Luxair NEW! Thomas Tischer Head of Web Product & PM Air Berlin NEW! Axel Hermes Head of Customer Experience HRS NEW! Timo Dominiok Product Owner MEINE TUI Web/ Mobile Apps, Customer Relationship Management TUI Group NEW! Karl Wehner Director Business Development Alibaba Germany NEW! Stefan Tobel Director of Shop BI About You NEW! Tobias Zeit Team leader Digital Business Doc Morris NEW! Jason Green CTO DaWanda NEW! Johanna Rief Head of Brand Marketing Amorelie NEW! Stéphanie Gregoire Country Manager DACH Millésima NEW! Stefan Kock Head of Organic Marketing Moebel.de NEW! Joerg Hammermeister Marketing Director CeWe NEW! Mario Schuster Head of Category Purchase FMCG (E-Food) Emmas Enkel NEW! Christian Eiselstein eCommerce Leader Josera NEW! Gerald Krainer Director of Digitalisation FMC (Future Mobility Corporation)
  • 7. Page 7+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Returning to eTail 2017: Thomas Krawczyk Director of Sales, Marketing eCommerce Doc Morris Felix Jahn Head of eCommerce Operations Europe PUMA Europe Raphael Beguin Head of Business Development Euronics Frank Seemann Marketing Director Erfurt Sohn KG Dirk Lauber CEO Empiriecom Ingrid Hochwind Industry Manager (CPG) DACH Google Mirko Caspar Managing Director Mister Spex Thilo Bendler VP eCommerce Knowledge Management Otto Group Dorothee Seedorf Performance Marketing Director Project A Ventures Mara Cederskog Head of Onsite Email Otto Luca Graf Head of Online Sales Products Services Swiss Airlines Lufthansa Group Anna Alex Co-Founder CEO Outfittery Daniel Baeumer Director of Omni-channel capabilities experience Vodafone Deutschland Guido Laures CTO Spreadshirt Andre Schoenherr Global Head of eCommerce Hoffmann Group Hartmut Deiwick Kaufmanischer Leiter Aponeo Dirk Bartels CPO idealo internet Groundbreaking retail speakers presenting actionable takeaways
  • 8. Page 8 eTail was an excellently organized conference with great presentations and really knowledgeable participants. Can’t wait to return. Thomas Krawczyk, Director of Sales, Marketing eCommerce, Doc Morris “
  • 9. Page 9+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Whatyousimply can’tmissouton! Don’t Miss! }} An inspiring Keynote by Daniel Krantz, Head of Mobile Lab, Otto Group, on how to go Mobile first and how the Otto Group is approaching this fact. }} A Keynote presentation from Grimur Fjeldsted, Head of Ecco Innovation Lab, Ecco Shoes, is sharing his advice on the Internet of Things and how your business can continue to innovate and move forward. etail Germany Will Feature More Interactivty Than Any Other German Ecommerce Event: With over 18 hours of interactivity you can share best practice in Boardrooms, Workshops, Roundtables, Debates and Structured Networking. A groundbreaking presentation from Dr. Claus Lenz, CEO, Blue Ocean Robotics who will share how robotics is going to revolutionise the shoppers experience 1 2 3 350+ Heads of eCommerce 450+ Senior attendees 80+ expert speakers
  • 10. Listen to Best-practice case studies from industry leaders on how to create customer loyalty in the digital world before breaking out into small-group, interactive roundtables. Take advantage of meeting a focused group of senior eCommerce Directors, anyone who is anyone is at eTail Germany. Brainstorm with 12 other senior executives and get actionable insights from other industry leaders. Join interactive sessions and probe senior industry figures in an interactive discussion between you and 9 other delegates on a topic of your choice. CASE STUDY REVOLUTIONS: NETWORKING BREAKS: CREATIVE BOARDROOMS: DRILL DOWN ROUNDTABLES: Un-matched networking to ensure you meet the right people 13in-depth streams 2exclusive eTail parties 6 deep dive panel discussions 11Creative Boardrooms Page 10+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com    
  • 11. Page 11+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     12.55 Lunch Break Private Lunch This session is reserved for Adobe a client 08.00 Registration Welcome Coffee 08.55 Conference Director’s welcome Nick Hendry, Conference Director, eTail Germany 09.00 Chairperson’s Welcome and opening remarks 09.10 OPENING KEYNOTE: The intersection of retail and technology in a disrupted world: Bold predictions for the future Ales Drabek, Chief Digital Officer, Conrad Electronics 09.30 KEYNOTE: Thriving in a mobile world: How can you create a dynamic mobile first strategy for 2017 and beyond? Daniel Krantz, Head of Mobile Lab, Otto Group 09.50 KEYNOTE PANEL: How can you measure the full value of the mobile channel, and how can you better attribute value? Gareth Locke, Head of Performance Marketing, Mytheresa.com Daniel Krantz, Head of Mobile Lab, Otto Group 10.45 Coffee and networking break 11.30 OUT OF THE BOX KEYNOTE: You’d better be prepared!: How the future of robotics is going to transform eCommerce retail Dr. Claus Lenz, CEO, Blue Ocean Robotics 12.00 This session is reserved for Tiny Clues Client 12.20 KEYNOTE: Anything, anywhere, anytime… customer centricity: Building a value proposition through technology and service Helmar Hipp, Geschäftsführer, Cyberport Main Conference Day One Winning the mobile battle Tuesday 14th March 2017
  • 12. Page 12+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     TRACK SESSIONS BEGIN Stream A Mastering attribution and the customer journey Stream B Personalisation in the Smart data age Chaired by (Frosmo) Stream C Creative Boardrooms The Social summit Stream D Creative Boardrooms The data summit Stream E: Synergy Workshop The conversion Summit 14.00 Defining the new purchasing pathway: Discovery, Evaluation, Purchase and Experience Martin Barthel, Global Head of eCommerce, Facebook How to drive sales and conversion through the use of personal emotional content Scarlett Wycisk, Senior Manager eCommerce, Disney Store Online, The Walt Disney Company How to revolutionise your social media strategy to build a brand voice and acquire new customers Johanna Rief, Head of Brand Marketing, Amorelie In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges. Making your data work for you: How to use smart data to create incisive segments and customer specific marketing campaigns Luca Graf, Head of Online Sales, Products Services, Swiss Airlines Lufthansa Group In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges. Conversion rate testing: What new approaches can you adopt to dramatically improve your success rates? Timo Dominiok, Product Owner MEINE TUI Web/Mobile Apps, Customer Relationship Management, TUI Group In the world of testing there are millions of different variations on the theme – in this exclusive session learn from a leading retailer on their favoured strategy before sharing your advice and learning from other’s testing successes (and failures) 14.20 CASE STUDY REVOLUTION: Transforming your customer journey: How do you identify the best attribution model for your business? Thomas Krawczyk, Director of Sales, Marketing eCommerce, Doc Morris Tobias Zeit, Team leader Digital Business, Doc Morris CASE STUDY REVOLUTION: Personalising cross-channel: How can you become more relevant to individual users? Juliane Homuth, Head of Marketing Analytics CRM, MYTOYS GROUP 15.00 Abandoning last click models: How does the customer really arrive on your site? Ben Jeger, Country Manager DACH, Appsflyer How Consumer- Generated Content influences the new path to purchase Laura Reiser, Head of Marketing DACH, Bazaarvoice 15.20 Coffee and networking break
  • 13. Page 13+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Stream A continued Stream B continued Stream C continued Stream D continued Stream E continued 15.50 PANEL INTERACTIVE: Mastering retention: How should you be communicating with your customers to drive greater spend with you? Zoltan Maklary, Head of Performance Marketing, Notebooksbilliger Mara Cederskog, Head of Onsite Email, Otto Christian Moehring, Head of Digital, IKEA Germany Dirk Ebbighausen, AVP, Online Sales Digital Transformation, Luxair Saim Rolf Alkan, CEO, AX Semantics 360 PANEL: How to be truly customer centric: Moving beyond understanding consumer habits to recognising passions Mirko Caspar, Managing Director, Mister Spex Axel Hermes, Head of Customer Experience, HRS Andre Schoenherr, Global Head of eCommerce, Hoffmann Group Anna Alex, Co-Founder CEO, Outfittery How to reduce cart abandonment through innovative email retargeting In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges. This slot is reserved for a leading solutions provider with proven experience in email retargetting - if you think your service would be of interest to our delegation, please contact Bryony Hunter on: +44 207 368 9387 or email Bryony.hunter@ wbr.co.uk. Make or break your business: How to use your mobile data to grow this sales channel In this Creative Boardroom you and 20 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges. This slot is reserved for a leading solutions provider with proven experience in customer experience - if you think your service would be of interest to our delegation, please contact Bryony Hunter on: +44 207 368 9387 or email Bryony.hunter@ wbr.co.uk. The branding challenge: How to combine data driven marketing and online branding This slot is reserved for a leading solutions provider with proven experience in customer experience - if you think your service would be of interest to our delegation, please contact Jake Brown on: +44 207 368 9817 or email jake.brown@ wbr.co.uk. This session is reserved for PIABO a client 16.30 The cross-channel customer: How to identify and target your most valuable customer Ingrid Hochwind, Industry Manager (CPG) DACH, Google Thisslotisreservedforaleading solutionsproviderwithproven experienceincustomerexperience-if youthinkyourservicewouldbeof interesttoourdelegation,pleasecontact Jake Brown on: +44 207 368 9817 or email jake.brown@wbr.co.uk. Are you using your data correctly? How to create a personalisation strategy that fully exploits your data Stefan Tobel, Director of Shop BI, About You Thisslotisreservedforaleading solutionsproviderwithproven experienceincustomerexperience-if youthinkyourservicewouldbeof interesttoourdelegation,pleasecontact Jake Brown on: +44 207 368 9817 or email jake.brown@wbr.co.uk 16.50 How to prove cross device and offline sales ROI in social media Magnus Huettenberend, Group Head of Digital Communications, TUI Group The future of Progressive Web Apps: Start fast, stay engaged maintain loyalty Thomas Tischer, Head of Web Product PM, Air Berlin How to dynamically increase the effectiveness of your SEO strategy Stefan Kock, Head of Organic Marketing, Moebel.de In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges. Makeorbreakyourbusiness: Howtouseyourmobiledata togrowthissaleschannel Adrian Runte, Head of Competence Centre, A.T.U. Auto-Teile-Unger Handels In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges.
  • 14. Page 14+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Stream A continued Stream B continued Stream C continued Stream D continued Stream E continued 17.10 The art of story telling: How to use content to drive brand affinity Jason Green, CTO, DaWanda How to personalise your site (without becoming invasive) Giovani Luca Randisi, Branding Marketing Director, Home24 17.30 Improving transparency in your media buying: How to benchmark your programmatic roadmap Thomas Wrobel, Head of Performance Marketing, Trivago Marketing through the channels: How to capitalise across multi-channel growth in the home- improvement sector Frank Seemann, Marketing Director, Erfurt Sohn KG 17.50 Networking reception in the exhibition hall “ “eTail combines German retailers success stories with those from abroad – exciting to listen to and a great chance to catch up with the experts off stage, too!” Erik Meierhoff, HeadofBusinessDevelopmentEurope,Rakuten
  • 15. Page 15+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     12.45 Lunch and networking break Private lunch This session is reserved for Tiny Clues Main Conference Day Two Redefining the customer experience: Cross-device, Cross-Screen Cross-border Wednesday 15th March 2017 08.00 Registration Refreshments MERGING ONLINE PHYSICAL 08.45 Conference Director’s welcome 08.50 Chairperson’s Welcome and opening remarks 09.00 OPENING KEYNOTE: IoT, Wearables and the future of retail: How connected thinking will change the future of business Grimur Fjeldsted, Head of Innovation, ECCO Shoes Innovation Lab 09.20 KEYNOTE: How to identify unique customers and their path to purchase: Creating a truly omni-channel customer proposition Matthias Klein, CEO, Orsay 09.40 KEYNOTE: Integrating Brick Click: What are the key elements in any successful multi-channel strategy? Sascha Mueller, CPD Customer Director eCommerce, L’Oréal Deutschland 10.00 Slot reserved for Dynamic Yield Client 10.20 KEYNOTE PANEL: Discussing the defining features of an Omni- channel campaign Tim Keding, CEO, Shoepassion Matthias Klein, CEO, Orsay Sascha Mueller, CPD Customer Director eCommerce, L’Oréal Deutschland Ryan Jones, Director, Global Accounts, Olapic 11.00 Coffee and Networking Break GET AHEAD OF THE CURVE: LESSONS FROM TOP US RETAILERS 11.45 KEYNOTE: The Last Session You’ll Ever Need To Go to About Omni- Channel. Promise. Hannah Rustin, Head of UX, Moss Bros 12.05 THE US PERSPECTIVE: CASE STUDY: How a leading US brand revitalised their Omni-channel approach Gina Deeble, Director of Planning, Performance eCommerce, QVC Germany DISRUPTION BEYOND RETAIL 12.25 Mobility in 2020: How is digital disruption going to revolutionise our relationship with cars? Gerald Krainer, Director of Digitalisation, FMC (Future Mobility Corporation)
  • 16. Page 16+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     TRACK SESSIONS BEGIN TRACK A: Drill-down Roundtables TRACK B: Creative Boardroom - The programmatic summit Track C: Creative Boardroom - The engagement summit 13.55 How to overcome UX design challenges in order to improve your conversion rates Christian Eiselstein, eCommerce Leader, Josera Advancements in omni-channel: How to deliver your customers the solutions that they want Mario Schuster, Head of Category Purchase FMCG (E-Food), Emmas Enkel How to develop your social media strategy to acquire new customers, cheaper! Stéphanie Gregoire, Country Manager DACH, Millésima (English language) The key to creating unique, inspired content that generates loyalty and net promoters Dorothee Seedorf, Director of Performance Marketing, Project A Ventures Roundtable hosted by Jammp How to capitalise on the developments in programmatic targeting How to stay relevant: Offering your customers the right product, at the right time! Joerg Hammermeister, Marketing Director, Cewe How to combine your data sources to create a single customer view The China question: How to grow your business in this tough, foreign market New opportunities in personalisation: How to move beyond simple identification How to create the ultimate eComm tech stack: What tools do you really need to succeed? René Meissner, Head of Digital Marketing, Douglas In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges Measure what matters! How to use data to improve engagement Daniel Baeumer, Director of Omni-channel capabilities experience, Vodafone Deutschland In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges 14.45 Coffee and Networking break
  • 17. Page 17+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     TRACK A: International expansion TRACK B: Inspiring Customer loyalty TRACK C: Creative Boardroom TRACK D: Think Thank 15.05 How to scale your internal eCommerce operations for international growth Karl Wehner, Director Business Development, Alibaba Germany PANEL REVOLUTION: Omni- channel delivery methods: Which is best for your business? (lasts 40 mins) (English language) Felix Jahn, Head of eCommerce Operations, PUMA Europe Stephen Richards, Head of Logistics EMEA, AO World How to leverage data user insights to capitalise on brand restructuring Steffen Haak, Head of eCommerce, Babywalz In this Creative Boardroom you and 15 of your peers will have the opportunity to workshop, network and debate your way to a solution on one of your biggest challenges How to combine Customer Journey Tracking and Attribution with Cross Channel campaigns This slot is reserved for a leading solutions provider with proven experience in attribution, tag management and device tracking - if you think your service would be of interest to our delegation, please contact Bryony Hunter on: +44 207 368 9387 or email Bryony.hunter@ wbr.co.uk. 15.25 Taking your eCommerce business to the next level: How to expand your international sales Christoph Haberbauer, MD DACH, Made.com 15.45 FUTUROLOGIST KEYNOTE Max Thinius, Spokesman, All You Need Fresh Professional Futurologist 16.05 DISRUPTIVE KEYNOTE: The future of industry disruption: Should you be worried for your business? Nils Seger, Founder, RCKT VP Communications, Rocket Internet 16.25 KEYNOTE PANEL: Here’s what eCommerce will look like in the next 5 years: What are the trends you need to know about? Thilo Bendler, VP eCommerce Knowledge Management, Otto Group Dirk Lauber, CEO, Empiriecom Max Thinius, Spokesman, All You Need Fresh Professional Futurologist 17.00 End of eTail Germany
  • 18. Page 18+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     “The detail of the presentations was brilliant; I received great, practical advice – which I can’t wait to implement” Dr. David Hoeflmayr, CEO, Thomas-Krenn “
  • 19. Page 19+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Kick Off Drinks: Monday 13th March 2017 WewillbehavingadrinkattheCheckpointBarMaritimproArteHotelBerlin tokickstartyournetworkingbeforetheconferencestarts! Tuesday 14th March 2017 Catchupwithyourcolleaguesandmeetnewcontactsinaninformalsocial settingandjusthaveFUN!EnjoyyourdowntimeateTailGermanywithlive musicandentertainmentwithtastycanapesanddrinksforeveryone! Exhibit Hall That Does More than Exhibit Socialisewhileyoufindsolutions!Getinvolvedinourfuncompetitionsfora chancetowingreatprizes. The Amazing App StayconnectedbeforeandduringtheeventusingtheeTailGermany Mobile App.StartsocialisingandminglingbeforeyougettoBerlin.Organiseyour calendar,setupmeetings,checkoutspeakers,setremindersformustattend sessions,ortakesomeselfies...it’sallrightthere,atyourfingertips. Learn. Network. Get Inspired. And Have Fun Doing It!
  • 20. Page 20+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     MeetOurTop2017Sponsors: Adobe Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone ó from emerging artists to global brands ó to bring digital creations to life and deliver them to the right person at the right moment for the best results. www.adobe.com/marketing AX Semantics AX Semantics is one of the worldís leading companies in the field of Natural Language Generation (NLG) and has build a semantic software that automatically creates content based on data only - in the quality of a human editor but at the speed of a machine. Our expertise includes the Ecommerce and publishing sector generating everything from ecommerce product descriptions to news articles and financial reports. Our clients range from small local enterprises up to global corporate companies out of diverse branches. Their needs and global targets define our job as content and semantic technology experts. The Stuttgart based company combines years of experience in journalism and editing with state-of- the-art technology. Using the configuration language ATML3 (Automated Text Markup Language), AX Semantics is the first provider to allow its users to teach artificial intelligence to create their own stories. The software currently operates in 13 different languages. Bazaarvoice Bazaarvoice is the worldís largest network of active shoppers, connecting more than one-half billion consumers to thousands of retailers and brands that represent tens of millions of products and services. Online, in-store, and on mobile devices, Bazaarvoiceís technology platform engages consumers, increases sales, and protects loyalty through authentic ratings and reviews, QA, and brand- relevant photos, videos, and social posts. Interactions across the Bazaarvoice network yield insights on past, present, and future shopping behavior, enabling marketers to identify competitive advantage. For more information, visit www.bazaarvoice.com, read the blog at www.bazaarvoice.com/blog, and follow on Twitter at www.twitter.com/bazaarvoice Concardis Concardis is one of Europeís leading payment service providers. With over 30 yearsí experience in payment processing, the company offers intelligent solutions to meet all the requirements of modern cashless payment processes. The service accepts payments made with all major credit and debit cards, and includes card terminals and contactless payment processes for face-to-face retailers, innovative solutions for e-commerce and m-commerce, as well as support in the form of customer management. When it comes to high- performance payment solutions, Concardis is the provider of choice for some 110,000 customers at 210,000 locations and with more than 470,000 connected terminals. Dynamic Yield Dynamic Yield is a Unified Customer Engagement Platform that helps you optimize, personalize, and contextualize your customersí digital experiences in real-time, across any channel. Our proprietary SaaS solution empowers marketers, retailers, and publishers to test, manage, and transform the complete customer journey, driving immediate engagement and revenue without having to rely on IT. Frosmo Frosmo is eCommerce growth management software that lets you bypass any limitations of your CMS and/or platform. It enables you to perform any kind of website development in the fastest way possible based on user preferences and behavior. Speed becomes your competitive advantage. The faster you can make modifications, the faster you learn what works best for your customers, and the faster you can increase your revenues. So how does it work? The software comprises conversion optimization, content management along with a service to operate it in one seamless process. Frosmo works within the user’s browser by collecting data via Datalayer. The personalized content is displayed through Frosmo’s special Javascript tag. This approach allows for speedy web development and iteration with little to no involvement of your IT department. Olapic Olapic is the original earned content platform for consumer brands, fuelling marketing programmes across all channels with images and videos from real people, uniting engagement and conversion to create powerful branded experiences. An official member of Facebook Marketing Partner programme, Instagram Partner programme and Pinterest Partners, Olapic’s proprietary technology curates consumer photos and videos from a range of social media sites, and enables brands to determine which content is most effective in driving engagement and conversion. Olapic is headquartered in New York City with offices in California; Cordoba, Argentina; and The United Kingdom. For more information on Olapic, visit www.olapic.com. Tinyclues Tinyclues, a SaaS predictive marketing solutions platform, allows e-commerce websites and retail marketers to detect in a few clicks the most relevant audience for a specific marketing message. Tinycluesí clients send around 1,000 targeted campaigns each month, representing more than 300 million emails, mobile notifications and Facebook Custom Audience ads which result in an increase of around 30% in their campaignsí revenue. Based on unsupervised machine learning technologies, Tinycluesí solutions take advantage of all available data in order to pick up implicit signals (ìtiny cluesî), making it possible to reach unparalleled targeting and engagement levels in the customer relationship. Used by 3Suisses, Cdiscount, Fnac, France Billet, La Redoute, PriceMinister, Rue du Commerce, vente-priveee. com, Sarenza, Vestiaire Collective, VeryChic and more, the Tinyclues solutions are a breeze to install and use. For more information, visit www. tinyclues.com. Twitter: @tinyclues
  • 21. + 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Page 21 Why Sponsor Industry-wide exposure to clients and key prospects Gain new sales leads by meeting with the leading German retailers all in one location Ensure over 24 hours of unrivalled networking time with the pioneers of German eCommerce to develop successful relationships with your existing and potential clients Build customer loyalty by meeting your existing clients and reinforcing your position as a market leader in the German eCommerce industry Demonstrate your product or solution in front of the entire German eCommerce community Hear where the new investment opportunities are to identify new business prospects for your firm to capitalise on
  • 22. Page 22+ 44 (0) 207 368 9332 · etail@wbr.co.uk · www.etailgermany.com     Registration Information ·· Register: www.etailgermany.com ·· Telephone: + 44 (0) 207 368 9332 ·· Email us: etail@wbr.co.uk A member of our team will then call you to arrange your booking Register By 11-Nov Register By 16-Dec Register By 20-Jan Register By 24-Feb-17 Standard Price Standard 2 Day Package €449 SAVE €350 € 499 SAVE €300 € 549 SAVE €250 € 599 SAVE €200 €799 Group rate - Price Per Person € 349 € 399 € 449 € 499 € 699 Register By 11-Nov Register By 16-Dec Register By 20-Jan Register By 24-Feb-17 Standard Price Standard 2 Day Package - - €1,899 SAVE €400 €1,999 SAVE €300 €2,299 Pricing For Retailers Please Note: Pricing for Non Retailers REGISTER NOW! For questions about group discounts, please contact the eTail Germany Team at: + 44 (0) 207 368 9332 or email etail@wbr.co.uk *Please note a qualified retailer is not: Any service provider to business to consumer organizations -Including software vendors, internet developers, technology vendors, solution providers, third party logistics providers, consultants or companies with primary revenues resulting from commissions, subscriptions and/or advertising. Worldwide Business Research reserves the right to enforce the rate for non-luxury brands. Fee includes continental breakfast, lunch, cocktail receptions and conference documentation. WBR CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: You may substitute delegates at any time by providing reasonable advance notice to Worldwide Business Research. For any cancellations received in writing not less than twenty-two (22) days prior to the conference, you will receive a 90% credit to be used at another Worldwide Business Research Ltd conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by Worldwide Business Research Ltd for all permitted cancellations. No credit will be issued for any cancellations occurring within twenty-one (21) days (inclusive) of the conference.