1. Head of Technology Operations
We are currently working with a fantastic client based in central London; they are involved in a very interesting project and have secured some
amazing talent as well as a bleeding edge technology stack. There are currently around 100 people in the business and they are growing fast. We
are looking for a Head of Technology Operations to join the team to take the Tech-Ops function to the next level. This is a very senior position
and some of the tasks involved will be to re-define the processes currently in place and Industrialise and operationalize the ops function.
The Head of Ops role is responsible for release and in-life management of the ecosystem (desktop and enterprise systems) for employees and
customers. The team under this manager is responsible for providing 24/7 support for enterprise systems and normal working hours support for
desktop systems.
This role will ensure that:
IT Operations objectives are identified defined and agreed with higher-level management:
Subsequently that their implications are understood by all IT Operations staff
IT Operations are appropriately governed, especially:
Relevant ICT standards and controls are identified and implemented
The IT Operations performance is regularly reviewed and evaluated with higher-level management
24x7 Operations Support is provided to the business including a Service Desk and the following disciplines:
Configuration / Change / Release Management
Incident and Problem Management
(Service) Request Fulfilment
The Information and Communications Technology deployed by the business is managed:
Accountable for the agreed SLAs of all hosted environments (AWS / Salesforce / Verizon / OVH Service providers)
CRM solution (Salesforce) operational management and support
Web Environment operational management and support for Hive Brand (AWS)
Delivery Infrastructure operational management and support for Hive Products (Verizon & OVH)
There are appropriate levels of desktop support for Apple and Windows End user devices
Managing and running the LAN/WAN connectivity at CH sites
Specifying and managing Office Automation (Google Apps for Business) and collaboration tools (Dropbox, Evernote etc) solutions.
Managing the Windows and Apple machine builds
Ensuring that people can access corporate systems when out and about of the offices
The ICT Operations infrastructure is maintained and developed to include any new technologies required:
To assist in the evaluation of these technologies where required
To prepare and deliver an appropriate IT Operations Development plan
IT Operations is resourced adequately to meet service levels required, especially
Identify and manage operating workloads (including an operating plan)
Ensure IT Operations staff is adequately trained and their performance evaluated
Working with the customer services team to manage incidents and problems. This includes customer communications.
Accountabilities
1. Managing the budgets for operational IS spend
2. To ensure that any IS solutions are deployed in a timely manner
3. Ensuring that the Business’s support needs are met
rd
4. To manage any relationships or 3 parties for IS support
5. Identify and manage IT Operations standards
6. Manage IT Operations performance
Skills, Knowledge & Expertise
Knowledge of core management practices (12 standard management processes)
Knowledge of the key Service Operations management disciplines
Demonstrable experience of applying this knowledge.
Previous experience of managing an operations environment similar to that planned
For more information please contact Rowan@abrs.com
01491 411020
www.abrs.com info@abrs.com