Director of System Operations job in London

1. Director of System Operations
We are currently searching for a Senior System Ops Manager to join an extremely fast growing
business in London. This company make real-time ticketing and public transport timetable
applications for mobile and online devices. They are always developing new apps and launching
new technologies that help the public in many ways, they work in partnership with leading
transit agencies in both the US and UK. With offices in London and New York and a further this
great organisation continues to grow and exceed expectations.
Role
A senior manager to take responsibility for the live services, ensure their performance, drive
development activities to support high availability, and to be the face of the company’s service
prowess in front of customers during pre-sales and post-incident investigations.
Working closely liaison with head of development, tech leads and product owners to ensure
processes run smoothly.
Main Responsibilities will be:
Management of the IT budget.
Looking after live servers
Hosting budget
OOH support
Uptime/ Scalability
Out of hours support/monitoring
Incident management/Incident reporting
OS + infrastructure updates
Up-Time SLA’s: monitoring, maintaining, and reporting. Ensure service always has sufficient
capacity to meet SLAs/Hosting options, eg Rackspace DR
Support to business development with RFP process/ Security
Vulnerability scans/penetration testing, eg. Metasploit
Managing the rollout of server software updates
Encourage, support and grow the DevOps strategy to allow server operations to scale
Liaison with Dev to ensure requirements are understood/met.
Managing relationship with account managers and developers to manage updates
Review of all technologies requested by Dev team for suitability.
Final call on tech to go into production deployed server stack
Provide developers feedback on runtime performance
Live service monitoring placing requirements on Devs to put in appropriate instrumentation
Support developers in creation of scripted releases, environment setup etc…
Identify load test minimum acceptable levels (via SQAP)
Provide live-like data for load tests as required.
For more information please contact Rowan on 07990 767 466
Rowan@abrs.com