This selection of 20 quotes is from a library we have collated of over 365 quotes relevant to organisations looking to improve their customer experience. We added a twist by including an action orientated question to challenge you as you pause for thought on the quote. Use these quotes and the questions to drive further discussion, debate and action around your organisation. If you’d like the quotes delivered straight to your inbox via email then sign up to our daily quote service. You’ll receive one a day for a year. Visit http://bit.ly/dk9OVu to sign up for more quotes.

1. 20 Action Orientated
Customer Experience
Quotes

2. This selection of 20 quotes is from a library we have collated of
over 365 quotes relevant to organisations looking to improve
their customer experience.
We added a twist by including an action orientated question to
challenge you as you pause for thought on the quote.
Use these quotes and the questions to drive further discussion,
debate and action around your organisation.
If you’d like the quotes delivered straight to your inbox via email
then sign up to our daily quote service. You’ll receive one a day
for a year. Visit http://bit.ly/dk9OVu to sign up for more
quotes.

3. “Feelings have a critical role
in the way customers are
influenced.”
DAVID FREEMANTLE, AUTHOR
What emotions are you provoking in
your customers?

4. “Facts are stubborn things; and
whatever may be our wishes, our
inclinations, or the dictates of our
passion, they cannot alter the
state of facts and evidence.”
JOHN ADAMS, US DIPLOMAT & POLITICIAN (1735-1826)
What evidence are you gathering on
how well your customer experience
is doing?

5. “You have to be very emotionally
engaged in what you're doing, or it
comes out flat. You can't fake
your way through this.”
ANON AUTHOR OF REALLIVEPREACHER.COM
Are you emotionally engaged with
the delivery of your customer
experience? If not, why not?

6. “Everything starts with the customer.”
Do you ensure this? Or is it
something that's easily forgotten?
LOUIS XIV

7. “Every day we're saying, 'How can we
keep this customer happy? How
can we get ahead in innovation by doing
this?'... because if we
don't, somebody else will."
Are you doing everything you can to
keep your customers happy?
BILL GATES

8. “A shoe without sex appeal is like a tree
without leaves. Service
without emotion is shoe without sex
appeal.”
Does your customer service
demonstrate sincere emotions?
ANON

9. “There is a spiritual aspect to our lives -
when we give we
receive - when a business does
something good for somebody, that
somebody feels good about them!”
When was the last time you
'did good' for a customer?
BEN COHEN, BEN & JERRY'S

10. “To understand the man, you must first
walk a mile in his moccasins.”
When was the last time you really
put yourselves in your
customer's shoes?
NORTH AMERICAN INDIAN PROVERB

11. “Your most unhappy customers are your
greatest source
of learning.”
Do you know of any unsatisfied
customers? If so, how can
they help you improve your business?
BILL GATES

12. “If you don't realise there is always
someone who knows how to
do something better than you,
then you don't give proper respect for
others' talents.”
Take a moment to think about the
talents of your team.
Are you making the most of them?
HORTENSE CANADY

13. “...the reason most of us haven't been
able to run after
our dreams is that we were wearing
the wrong size shoes.
All we have to do is discover what fits us,
and chances are we''ll do just fine.”
Do all the services you offer fit your
business perfectly?
BARBARA SHER, AUTHOR

14. “An empowered organisation is one in
which individuals have
the knowledge, skill, desire, and
opportunity to personally
succeed in a way that leads to collective
organisational success”
Empower your organisation.
Are your team getting the opportunities
they need to personally
succeed?
STEPHEN R COVEY,
PRINCIPLE-CENTRED LEADERSHIP

15. “Being on par in terms of
price and quality only get you
in the game.
Service wins the game.”
Does your service ensure you're a
winner?
TONY ALESSANDRA

16. “Well done is better
than well said.”
Have you taken action?
BENJAMIN FRANKLIN

17. “One of the deep secrets of life is
that all that is really worth doing
is what we do for others.”
What do you do for your customers
and not expect anything in return?
LEWIS CAROL

18. “Jingshen is the Mandarin word for spirit
and vivacity . It is an important word for
those who would lead, because above
all things, spirit and vivacity
set effective organisations apart from
those that will decline and die.”
Is there spirit and vivacity in your
workplace?
James L Hayes

19. “No matter what your past
had been,
you have a spotless
future.”
So what will you do with your future
which begins now?
James L Hayes

20. “Here is a powerful yet simple rule.
Always give people more than they
expect to get.”
So what are you giving more of than
others expect?
Nelson Boswell

21. “People expect good service but few
are willing to give it.”
How much better is your service than
the next supplier?
Robert Gately

22. “There are no traffic jams
along the extra mile.”
Are you travelling the road of "going the
extra mile" for your
customers or are you stuck in traffic
along with so many others?
Roger Staubach

23. The Customer’s Shoes Ltd is a niche customer experience
consultancy firm. We help organisations pave their way to
delivering great customer experiences. Clients are typically SME’s
and blue chip organisations that have the desire to become
famous for delighting their customers across all channels. If you
believe your customers deserve better then take the first step
towards true customer loyalty and put yourself in The Customer’s
Shoes. Tel: 0845 5480228 or email
measureup@thecustomersshoes.com and visit
www.thecustomersshoes.com
CONTACT US
customers_shoes
www.thecustomersshoes.com
+44 (0)845 5480228
@customers_shoes