20 Customer Experience Quotes

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This selection of 20 quotes is from a library we have collated of over 365 quotes relevant to organisations looking to improve their customer experience. We added a twist by including an action orientated question to challenge you as you pause for thought on the quote. Use these quotes and the questions to drive further discussion, debate and action around your organisation. If you’d like the quotes delivered straight to your inbox via email then sign up to our daily quote service. You’ll receive one a day for a year. Visit http://bit.ly/dk9OVu to sign up for more quotes.

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20 Customer Experience Quotes

  1. 20 Action OrientatedCustomer ExperienceQuotes
  2. This selection of 20 quotes is from a library we have collated ofover 365 quotes relevant to organisations looking to improvetheir customer experience.We added a twist by including an action orientated question tochallenge you as you pause for thought on the quote.Use these quotes and the questions to drive further discussion,debate and action around your organisation.If you’d like the quotes delivered straight to your inbox via emailthen sign up to our daily quote service. You’ll receive one a dayfor a year. Visit http://bit.ly/dk9OVu to sign up for morequotes.
  3. “Feelings have a critical rolein the way customers areinfluenced.”DAVID FREEMANTLE, AUTHORWhat emotions are you provoking inyour customers?
  4. “Facts are stubborn things; andwhatever may be our wishes, ourinclinations, or the dictates of ourpassion, they cannot alter thestate of facts and evidence.”JOHN ADAMS, US DIPLOMAT & POLITICIAN (1735-1826)What evidence are you gathering onhow well your customer experienceis doing?
  5. “You have to be very emotionallyengaged in what youre doing, or itcomes out flat. You cant fakeyour way through this.”ANON AUTHOR OF REALLIVEPREACHER.COMAre you emotionally engaged withthe delivery of your customerexperience? If not, why not?
  6. “Everything starts with the customer.”Do you ensure this? Or is itsomething thats easily forgotten?LOUIS XIV
  7. “Every day were saying, How can wekeep this customer happy? Howcan we get ahead in innovation by doingthis?... because if wedont, somebody else will."Are you doing everything you can tokeep your customers happy?BILL GATES
  8. “A shoe without sex appeal is like a treewithout leaves. Servicewithout emotion is shoe without sexappeal.”Does your customer servicedemonstrate sincere emotions?ANON
  9. “There is a spiritual aspect to our lives -when we give wereceive - when a business doessomething good for somebody, thatsomebody feels good about them!”When was the last time youdid good for a customer?BEN COHEN, BEN & JERRYS
  10. “To understand the man, you must firstwalk a mile in his moccasins.”When was the last time you reallyput yourselves in yourcustomers shoes?NORTH AMERICAN INDIAN PROVERB
  11. “Your most unhappy customers are yourgreatest sourceof learning.”Do you know of any unsatisfiedcustomers? If so, how canthey help you improve your business?BILL GATES
  12. “If you dont realise there is alwayssomeone who knows how todo something better than you,then you dont give proper respect forothers talents.”Take a moment to think about thetalents of your team.Are you making the most of them?HORTENSE CANADY
  13. “...the reason most of us havent beenable to run afterour dreams is that we were wearingthe wrong size shoes.All we have to do is discover what fits us,and chances are well do just fine.”Do all the services you offer fit yourbusiness perfectly?BARBARA SHER, AUTHOR
  14. “An empowered organisation is one inwhich individuals havethe knowledge, skill, desire, andopportunity to personallysucceed in a way that leads to collectiveorganisational success”Empower your organisation.Are your team getting the opportunitiesthey need to personallysucceed?STEPHEN R COVEY,PRINCIPLE-CENTRED LEADERSHIP
  15. “Being on par in terms ofprice and quality only get youin the game.Service wins the game.”Does your service ensure youre awinner?TONY ALESSANDRA
  16. “Well done is betterthan well said.”Have you taken action?BENJAMIN FRANKLIN
  17. “One of the deep secrets of life isthat all that is really worth doingis what we do for others.”What do you do for your customersand not expect anything in return?LEWIS CAROL
  18. “Jingshen is the Mandarin word for spiritand vivacity . It is an important word forthose who would lead, because aboveall things, spirit and vivacityset effective organisations apart fromthose that will decline and die.”Is there spirit and vivacity in yourworkplace?James L Hayes
  19. “No matter what your pasthad been,you have a spotlessfuture.”So what will you do with your futurewhich begins now?James L Hayes
  20. “Here is a powerful yet simple rule.Always give people more than theyexpect to get.”So what are you giving more of thanothers expect?Nelson Boswell
  21. “People expect good service but feware willing to give it.”How much better is your service thanthe next supplier?Robert Gately
  22. “There are no traffic jamsalong the extra mile.”Are you travelling the road of "going theextra mile" for yourcustomers or are you stuck in trafficalong with so many others?Roger Staubach
  23. The Customer’s Shoes Ltd is a niche customer experienceconsultancy firm. We help organisations pave their way todelivering great customer experiences. Clients are typically SME’sand blue chip organisations that have the desire to becomefamous for delighting their customers across all channels. If youbelieve your customers deserve better then take the first steptowards true customer loyalty and put yourself in The Customer’sShoes. Tel: 0845 5480228 or emailmeasureup@thecustomersshoes.com and visitwww.thecustomersshoes.comCONTACT UScustomers_shoeswww.thecustomersshoes.com+44 (0)845 5480228@customers_shoes

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