This selection of 20 quotes is from a library we have collated of over 365 quotes relevant to organisations looking to improve their customer experience. We added a twist by including an action orientated question to challenge you as you pause for thought on the quote. Use these quotes and the questions to drive further discussion, debate and action around your organisation. If you’d like the quotes delivered straight to your inbox via email then sign up to our daily quote service. You’ll receive one a day for a year. Visit http://bit.ly/dk9OVu to sign up for more quotes.